Operations Departmental Manager Level 5 Standard
Programme
This programme covers:
- Leading people
- Managing people
- Building relationships
- Communication
- Operational management
- Project management
- Finance
- Self-awareness
- Management of self
- Problem-solving and decision-making
This programme is designed to develop:
- Leading people
- Managing people
- Building relationships
- Communication
- Operational management
- Project management
- Finance
- Self-awareness
- Management of self
- Problem-solving and decision-making
End point assessment
The end point assessment is the show case of competency for the apprentice across all the knowledge, skills and behaviours. This will include:
Knowledge test
Multiple choice online.
Competency-based Interview
Structured questions to assess knowledge completed by an independent assessor.
Portfolio of evidence
Reviewed and assessed by an independent assessor.
Project presentation with question and answer session
Presented to an independent assessor.
Professional discussion
Relating to CPD activity completed by an independent assessor.
Duration
The duration of the Team Leader/Supervisor apprenticeship will typically take 30 months. The minimum duration on programme before an apprentice can complete is 12 months. It is the responsibility of the employer to ensure that every apprentice is given 20% of their paid hours as time to learn.
Qualification
The apprentice may be required to take Functional Skills maths and English at Level 2 if they do not already hold the equivalent GCSE grade 4-9 or (old system A*-C).
Job role
The roles associated with this apprenticeship can be varied but are likely to include:
- Department manager
- Operations manager
- Divisional manager
- Specialist manager
- Regional manager
Delivery
To help the apprentice, there will be a variety in the ways they will learn.
- Workplace learning
- One to one support from assessor to apprentice
- Online learning environment to support learning throughout the apprenticeship
- Monthly workshops
- ILM Qualification The level 5 Diploma for Leaders and Management upon completion
- All ILM Management apprentices receive two years' membership of the Institute of Leadership and Management, bringing access to a wealth of resources
Progression
The level 6 Charted Manager Apprenticeship and the Level 7 Senior Leader Master's Degree apprenticeship is available.
Link to professional registration
Completion of this apprenticeship will lead to eligibility to join the Institute of Leadership and Management.