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Microsoft Teams learner support

This guide is here to help online learners get started using Microsoft Teams. Your tutor will be able to provide you with support to access your course online so please do email them if you are unsure or would like further support.

How to access Microsoft Teams

Microsoft Teams is accessed online through Microsoft 365 Copilot (formerly Microsoft Office) using your nccal.ac.uk email address.

Please change your password once you have logged in successfully.

You will now have access to Microsoft 365 Copilot including web versions of Microsoft Office. To access Microsoft Teams, click on the Apps icon, which is usually shown at the bottom of the list on the left side of the page, and then select the Teams icon from the list of Apps which appears.

Microsoft Teams should then load on the Activity screen. There you can see the course(s) on which you are enrolled. If you struggle to login or can't see the class or classes you are expecting to, please email details of your problem to [email protected]

If you are enrolled into a class that is about to begin and cannot log in to your account, don't worry. There will be a direct link to the class in the reminder emails you have been sent both 10 days and 1 day before the course begins. Using this direct link may mean you don't have access to all features of Microsoft Teams, including chat, but you will have access to the class and can get help logging in before the next session.

If you already have a different Microsoft account, for example through your work or a personal email account, we recommend using an InPrivate or Incognito web browser to stop the accounts getting confused.

Read our privacy notice to find out how we use your personal information.

Microsoft Teams features

There are several features in MS Teams to help you communicate with people.

Chat section

Within the Chat section you can do things like start conversations with other learners or with the class tutor - have a go!

Teams section

Within the Teams section you can do things like:

Post messages to start conversations
Upload files such as a Word document, Excel spreadsheet or PDF File

Calendar section

Within the Calendar section you can do things like:

Set up new meetings
Start private online meetings using the Meet Now button

If you need any additional support accessing your course online, please call 03448008020 option 5.

To view the full range of courses we are offering online, visit Norfolk Adult Learning and Skills courses.