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News and updates

Good news update on the Carers' Identity Passport

Update provided by Sharon Brooks, Carers Voice, 31 October 2023.

On Carers Rights Day in November 2022, Carers and Carers Voice Norfolk and Waveney worked alongside practitioners in health and social care (Norfolk and Waveney Integrated Care System) to co-produce a Carers Identity Passport. The launch of the Carers Identity Passport was a direct result of unpaid Carers telling us that they wish to be identified as Carers in a healthcare setting, to ensure they are recognised and can get the help and support they require. The Carers Identity Passport was produced as both a digital and a physical card.

The overwhelming demand and need for the Carers Identity Passport is shown by the number of application received. Within 11 months over 2,000 Carers within Norfolk and Waveney requested a Carers Identity Passport. The success of the initiative and the co-production of the project has achieved national acclaim with Carers Voice invited to speak about the Carers Identity Passport at both the NHS National Commitment to Carers Conference and at the Carers UK National Conference.

Co-production in Norfolk & Waveney

A list of examples of co-production happening in Norfolk and Waveney has been produced by the Integrated Care System. Find more information about co-production on the Integrated Care System website.

Co-production Week 2023

Adult Social Services and the Making it Real Group hosted events at County Hall this year for NCC staff. Attendees found out more about:

  • What co-production is
  • Successful co-production work that's already taking place
  • How co-production could benefit their own services
  • Staff co-production training that's available

Our housing team met residents of our Independent Living and Supported Housing schemes in Fakenham and Attleborough. Residents talked about how they made the decision to move to one of the communities. Their experiences will help to inform and improve design for future schemes. Their feedback will help us with educational campaigns and staff training for new schemes starting on site next year.

Find out more about our Independent Living and Supported Housing schemes.

Review of involvement fees

A working group are looking at the current approach to the use of involvement fees. We provide the fees for people with lived experience who are providing their expertise and ideas as part of meetings with people from Norfolk County Council.

The group involves Adult Social Services, Children’s Services and experts by experience.

The first meeting was in May 2023. We hope there will be an update on this in December or early in 2024.