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Connecting Communities privacy notice

What this document is for

This privacy notice provides details on how we, Norfolk County Council, use your personal information for the purposes of providing the Connecting Communities service.

By 'use' we mean the various ways your personal information may be processed including storing and sharing the information. If you have provided consent for us to use your personal information, you can withdraw your consent, at any time, by contacting our Customer Service Centre on 0344 8008011.

Further details

  • We also provide the following details in our general privacy notice on our website:
  • Who we are
  • How long we use your information for
  • Your rights under the UK General Data Protection Regulation (the UK GDPR) and
  • How to exercise them

You can also ask us for a copy of this information.

What we use your information for

We may use the information about you to:

  • Notify your local council of your support requirements.

To learn more about how your local council uses your information please see their privacy notices:

South Norfolk District Council

Broadland District Council

We may also use this information to assess the quality of our services and evaluate and improve our policies and procedures. We may also use information in other ways compatible with the above.

What personal data we collect and use about you

We may collect and use:

  • Name
  • Date of birth
  • Marital status
  • Contact Details
  • Information about your housing situation (owner, occupier, renting etc)
  • The area of support you may benefit from (debt, engagement, isolation etc)
  • Information about any dependents and social relationships
  • Information about your employment and financial status

We may also collect and use information about:

  • Health and social care (where relevant to your support request)
  • Sexual Orientation (where relevant to your support request)

This information is classed as "special category data" under the UK GDPR. We may only collect this data when it is relevant and for the purposes described above.

We do not collect information concerning criminal convictions and offences.

The UK GDPR includes safeguards to protect the use of your special category data and criminal conviction data. Further details can be found on our website in the document named 'Special category data and criminal offences data policy' which sets out our procedures for compliance with the principles of the UK GDPR and the retention and erasure of this information.

Who provides this information

We receive this information from you, and from our existing social care records (where applicable).

Who we share your information with

We may share your information with:

  • Your local council (District or Borough)

Any information which is shared will only be shared on a need to know basis, with appropriate individuals. Only the minimum information for the purpose will be shared.

Your personal information may also be shared with third parties contracted by the County Council to provide a service to the County Council. These service providers are known as data processors and have a legal obligation under UK GDPR and to the County Council to look after your personal information and only use it for providing that service.

The legal basis for processing your information

We have legal grounds under the UK GDPR to process this information (including special category data) because you have provided your consent.

You can withdraw consent at any time by contacting our Customer Service Centre on 0344 8008011.

How long will we keep your personal information for

Your information for this purpose will be retained for a period of two years, following the end of the support provided by your local council. After which time, your information it will be securely deleted. Please note, that this will not apply to the separate social care records which we may hold, social care records are held in accordance with our retention schedule for social care.

If we need to use your information for research or reports, your information will be anonymised and any information taken from notes (handwritten or typed) during any consultation sessions will be securely destroyed. The information will continue to be used in a summarised and anonymised form in any research reports or papers that are published. The anonymised information in the papers may be of historic interest and may be held in public archives indefinitely.

How we keep your information

The information is stored electronically, on our network including records management systems and in paper files. We do not process your information outside of the UK.

Automated decision making

We do not make automated decisions about you.

Changes to this notice

We may amend this privacy notice at any time so please review it frequently. The date below will be amended each time this notice is updated.

This notice was created on 5 October 2022