Highways privacy notice

What this document is for

This privacy notice provides details on how we, Norfolk County Council, use your personal information for the purposes of providing highways services.

By 'use' we mean the various ways your personal information may be processed including storing and sharing the information.

Further details

We also provide the following details in our general privacy notice on our website:

Who we are
How long we use your information for
Your rights under the UK General Data Protection Regulation (the GDPR) and
How to exercise them

You can also ask us for a copy of this information.

What we use your information for

We may use the information about you to:

Assess and manage applications and licenses (for example; Skips, Scaffold and Hoarding, Electronic vehicle charging cables, and dropped kerbs)
Deal with Flood and water management (including investigations and to implement changes)
Communicate with you about highway repairs
Respond to any enquiries which you submit to us
Manage our network (e.g. traffic management)
Bus Lane and Moving Traffic Enforcement
Recovering damages to NCC property (e.g. street furniture)
Responding to and investigating health and safety issues on the highway network
Investigating reports of faulty street lighting

We also use this information to assess the quality of our services and evaluate and improve our policies and procedures.

We may also use information in other ways compatible with the above.

What personal data we collect and use about you

We may collect and use:

Name
Contact details (address, telephone number, email address)
Payment details (if you have paid for an application or service)
Date of birth
CCTV Footage (traffic management on roads)
Vehicle Registration Number (via ANPR used for traffic enforcement)
Bank details (where payments are made by you to us, or by us to you)

Who provides this information

We receive most of this information from you, but we may also obtain some of this data from:

Other Government Agencies
Site Owners and Operators
Emergency Services
Schools, Academies, and Colleges
Recorded images from CCTV Cameras (including ANPR cameras)
Local and district authorities
Service providers such as: Amey (maintain street lighting), Swarco (maintain traffic signals), Norse (maintain CCTV), Imperial Civil Enforcement Solutions (moving traffic enforcement)

Who we share your information with

We may need to share your information with:

Other Norfolk County Council Departments
Local Planning Authorities
City, District or Borough Councils
Emergency Services
Utilities (e.g Anglian Water)
Government Agencies

Any information which is shared will only be shared on a need to know basis, with appropriate individuals. Only the minimum information for the purpose will be shared.

Your personal information may also be given to third parties contracted by the County Council to provide a service to the County Council. These service providers are known as data processors and have a legal obligation under GDPR and to the County Council to look after your personal information and only use it for providing that service. In particular, the County Council has entered into a contract with:

Amey (Street lighting)
Norse Highways (Highway Works and CCTV)
Tarmac (Highway Works)
WSP (Highways Design and Schemes)
nGenius (Traffic information)
Swarco (Maintain traffic signals)
GOSS (Customer Experience Platform)
Causeway (Mayrise system for Highways defects and enquiries).
Bramble Hub (Bus Lane and Moving Traffic Enforcement)
Imperial (Bus Lane and Moving Traffic Enforcement)
Enforcement Agents (Bus Lane Enforcement):
- Bristow and Sutor
- CDER
- Dukes
- Marston
Opayo (Payment Provider)
Adelante (Payment Provider)

How the law protects you and the legal basis for processing your information

We have legal grounds under the GDPR to process this information because it is necessary:

For the performance of a task carried out in the public interest and the task or function has a clear basis in law

These statutory powers and duties are:

Highways Act 1980
Town and Country Planning (Development Management Procedure) (England) Order 2015
Flood and Water Management Act 2010
Land Drainage Act 1991
Traffic Management Act 2004
Wildlife and Countryside Act 1981
Commons Act 2006
Commons Registration Act 1965
Road Traffic Act 1988
Road Traffic Regulation Act 1984
Health and Safety at Work Act 1974
New Roads and Street Works Act 1991
Builders Skips (Markings) Regulations 1984
You consent/agree to the processing. The County Council will tell you if processing some of your personal data is not necessary to comply with a public task and is therefore optional. In these circumstances, we may ask for your consent to process it. The UK GDPR sets higher standards in relation to obtaining your consent to process your personal information. We have an obligation to ensure that when consent is required from you it is done so in a manner which is clear.

How long will we keep your personal information for

When the information is no longer needed for the above purposes, it will be securely deleted.

If we need to use your information for research or reports, your information will be anonymised and any information taken from notes (handwritten or typed) during any consultation sessions will be securely destroyed. The information will continue to be used in a summarised and anonymised form in any research reports or papers that are published. The anonymised information in the papers may be of historic interest and may be held in public archives indefinitely.

How we keep your information

The information is stored electronically, on the County Council's network including records management systems and in hard copy media (including paper files).

We do not process your information outside of the European Economic Area.

Automated decision making

We do not make automated decisions about you and your family.

Changes to this notice

We may amend this privacy notice at any time so please review it frequently. The date below will be amended each time this notice is updated.

This notice was updated in December 2024.