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Waste Service privacy notice

This privacy notice provides information on how Norfolk County Council's (NCC) Waste Service uses your personal information to manage waste and recycling in Norfolk.

By 'use' we mean the various ways your personal information may be processed including storing and sharing the information.

We also provide further details regarding:

  • Who we are
  • How long we use your information for
  • Your rights under the GDPR, and
  • How to exercise them 

You can see this information in our general privacy notice, or you can ask us for a copy of this information.

What we use your personal information for

We use your personal information primarily to manage Norfolk County Council's waste service including:

  • Managing our waste and recycling sites
  • Using CCTV, ANPR and Body Worn Video to record visitor numbers, monitor site usage, protect public and staff and deal with complaints
  • Ensuring the fair use of our services by householders, including DIY waste and administering Pay as You Throw schemes
  • Administering business and trade waste services and preventing trade abuse of household waste sites
  • Dealing with health and safety issues at our waste sites
  • Running events and challenges to encourage reduce, reuse and recycle, and publishing newsletters about these and other activities
  • Recruiting, managing and supporting volunteers for a range of activities and initiatives including food waste champions, master composters and reduce, reuse and recycle
  • Administering recycling credits
  • Dealing with fly-tipping and abandoned vehicles
  • Managing subscriber mailing lists for communications about our work

We also use this information to assess the quality of our services and evaluate and improve our policies and procedures.

We may also use information in other ways compatible with the above.

The information we collect and use

The information we may collect and use may include your:

  • Personal details
  • Contact details
  • Vehicle make, model and registration
  • Footage via CCTV and/or Body Worn Cameras
  • Financial information including bank details
  • Details of payments made by you to Norfolk County Council and by Norfolk County Council to you

Who provides this information

The information we hold includes information you have provided to us.  We may also receive information from:

  • Norfolk County Council staff
  • Other local and district authorities
  • Contractors, including Norse and FCC Environment 

How the law protects you and the legal basis for processing your information

We have legal grounds to process this information because it is necessary for the performance of a task carried out in the public interest.  This includes tasks under the:

  • Environmental Protection Act 1990
  • Environmental Protection (Waste Recycling Payments) (England) Regulations 2004
  • The Waste Electrical and Electronic Equipment Regulations 2013
  • The Waste Batteries and Accumulators Regulations 2009
  • Clean Neighbourhoods and Environment Act 2005
  • Refuse Disposal (Amenity) Act 1978
  • Road Traffic Regulation Act 1984
  • Removal and Disposal of Vehicles Regulations 1986
  • The Private Water Supplies (England) Regulations 2016

We also process personal information where it is necessary for the performance of a contract (eg lease, licence, service and maintenance contract). 

We have legal grounds to process special category data and criminal convictions data where it is in the exercise of a statutory function and it is in the necessary for reasons in the substantial public interest.  The statutory functions are as set out above.

Who we share your information with

We may also share your personal information with other organisations and public bodies, in particular:

  • Other local authorities including district councils
  • Contractors including Norse and FCC Environment
  • Other businesses including Garden Organic
  • The Environment Agency
  • Law enforcement agencies for the purposes of detection and prevention of crime.

We share this information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so.  The law imposes safeguards to protect your privacy in these circumstances.

We will also share your information, subject to contractual and other legal safeguards, with organisations contracted by Norfolk County Council to provide a service to the council or directly to you.  These service providers are known as data processors and have a legal obligation under GDPR and to Norfolk County Council to look after your personal information and only use it for providing that service. These organisations include:

  • Software providers, including Open Sky Data Solutions Ltd

Finally, we may also share your information across different Norfolk County Council departments where it is necessary for our public tasks or functions to do so.

How we keep your information

The information is stored electronically, on the Norfolk County Council records management system.  Additionally, information is securely stored in other mediums, including email accounts and in paper files.  We do not process your information outside of the European Economic Area.

Automated decision making

We do not make automated decisions about you and your family.

This notice was updated in July 2024

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