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Blue Badge Service privacy notice

This page provides information on how we, Norfolk County Council, use your personal information to administer the Blue Badge scheme.

By ‘use’ we mean the various ways your personal information may be processed including storing and sharing the information.

Further details

We also provide further details regarding: 

  • Who we are
  • How long we use your information for
  • Your rights under the UK GDPR and
  • How to exercise them 

You can see this information in our general privacy notice on our web site or you can ask us for a copy of this information.

What we use your personal information for

We use your personal information primarily to manage our Blue Badge Service including:  

  • Processing applications and replacement requests for a “Blue Badge” 
  • Taking enforcement measures regarding the use of the Blue Badge if necessary 
  • Prevention and/or detection of crime, including fraud

We also use this information to assess the quality of our services and evaluate and improve our policies and procedures.  

We may also use information in other ways compatible with the above.  

The information we collect and use 

The information we may collect and use includes your: 

  • Name (or other person if applying on their behalf)
  • Name at birth and place of birth
  • Address and previous address
  • Contact details
  • Date of birth
  • Gender
  • National Insurance Number and driving licence number
  • Name of carer (where relevant)
  • Details of previous badges
  • Details of benefits (welfare)
  • Medical conditions affecting mobility (see below)
  • Other services received relating to mobility
  • If applicant or immediate family is a member of the armed forces
  • ID photograph (which will appear on your Blue Badge)

We also collect information concerning:  

  • your health, including mental health which is classed as “special category data” under the UK GDPR
  • criminal convictions data in respect of our enforcement function

This information is classed as “special category data” under the UK GDPR. We may only collect this data when it is relevant and for the purposes described above.

The UK GDPR includes safeguards to protect the use of your special category data and criminal conviction data. Further details can be found on our website in the document named 'Special category data and criminal offences data policy' which sets out our procedures for compliance with the principles of the GDPR and the retention and erasure of this information.  

Who provides this information

The information we hold includes information you have provided to us. 

We may also receive information from: 

  • Your family or a third party (if they apply on your behalf)
  • Anyone supporting your application or providing supporting evidence to support your application, such as a medical specialist
  • Anyone we have approached for information in respect of enforcement action

How the law protects you and the legal basis for processing your information

We have legal grounds to process this information because it is necessary for the performance of a task carried out in the public interest.  This includes tasks under the:  

  • Blue Badge (Disabled Persons’ Parking) Scheme introduced under Section 21 of the Chronically Sick and Disabled Persons Act 1970
  • Disabled Persons (Badges Act 2013for Motor Vehicles) (England) (Amendment) Regulations 2019

We also process personal information where it is necessary for the performance of a contract (e.g. lease, licence, service and maintenance contract). 

We have legal grounds to process special category data and criminal convictions data where it is in the exercise of a statutory function and it is in the necessary for reasons in the substantial public interest.  The statutory functions are as set out above. 

Who we share your information with

We may also share your personal information with other organisations and public bodies, in particular:

  • Department for Transport
  • Norfolk County Council’s Blue Badge enforcement teams
  • Access Independent (providers of eligibility assessments)
  • National Anti-Fraud Network
  • Department for Work and Pensions
  • Other local authorities for traffic enforcement and administration
  • Police
  • Valtec (National Register of Blue Badges)
  • Allied Publicity Services (APS) for printing of badges
  • Courts 

We share this information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so.  The law imposes safeguards to protect your privacy in these circumstances.  

We may also share your information, subject to contractual and other legal safeguards, with organisations contracted by us to provide a service to the council or directly to you, for example, the company contracted to print the blue badges. These service providers are known as data processors and have a legal obligation under UK GDPR and to us to look after your personal information and only use it for providing that service. 

Finally, we may also share your information across different departments of Norfolk County Council, where it is necessary for our public tasks or functions to do so. 

How we keep your information

The information is stored electronically, on the County Council’s records management system, known as CRM, Norfolk’s Blue Badge Case Management system provided by IEG4, the Blue Badge console, The Department for Transport’s Manage Blue Badges system and, if necessary, the Liquid Logic social care system.  Additionally, information is securely stored in other mediums, including email accounts and in paper files.  We do not process your information outside of the European Economic Area.

How long will we keep your personal information for

When the information is no longer needed for the above purposes, it will be securely deleted 6 years after your final contact with us.

If we need to use your information for research or reports, your information will be anonymised and any information taken from notes (handwritten or typed) during any consultation sessions will be securely destroyed. The information will continue to be used in a summarised and anonymised form in any research reports or papers that are published. The anonymised information in the papers may be of historic interest and may be held in public archives indefinitely.

Automated decision making

We do not make automated decisions about you and your family.

Date of Notice 

This notice was updated 22 September 2023.

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