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COVID-19 carers' wellbeing pack and PPE privacy notice

What this document is for

This privacy notice offers further information on how Norfolk County Council uses your personal information for the purpose of offering you a wellbeing pack to support you in your role as a carer.

By ‘use’, we mean the various ways your personal information may be processed, including collected, storing and sharing the information

Further details

We also provide the following details in our general privacy notice on our website:

  • Who we are
  • How long we use your information for
  • Your rights under the UK General Data Projection Regulation (the GDPR), and
  • How to exercise them 

You can ask us for a copy of this information.

You can withdraw your consent for us to use your personal data for the below reasons, at any time, by contacting us at:


What we use your personal information for

We use your personal information to provide you with:

  • A carers’ wellbeing pack

The information we collect and use

We may collect and use:

  • Name
  • Address
  • Post code
  • Confirmation of your carer status

Who provides this information?

We receive this information from you.

Who we share your information with?

We share your information with:

  • The Useful Gift Company, to prepare the well-being pack, package and label it for delivery;
  • Norse Ltd, to supply PPE and fulfil the delivery of the pack.

We do not give your details to third parties to enable them to provide you with information regarding unrelated goods or services. When we do share your personal information with third parties contracted by Norfolk County Council to provide a service to Norfolk County Council. These service providers are known as data processors and have a legal obligation under GDPR and to Norfolk County Council to look after your personal information and only use it for providing that service.

How the law protects you and the legal basis for processing your information

We have legal grounds under the GDPR to process this information because:

  • You have given consent 

How long will we keep your personal information for?

Your information will be permanently deleted after 3 months.

How we keep your information

Your information will be stored electronically on our system.

We do not process your information outside of the United Kingdom.

Automated decision making

We do not make automated decisions about you

Changes to this notice

We may amend this privacy notice at any time so please review it frequently. The date below will be amended each time this notice is updated.

This notice was created on 21 February 2022.