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What happens when you contact us

When you contact us about your care and support needs or those of someone you are caring for, we will help you to:

  • Get the information and advice you need to plan for your current and future care needs
  • Remain as independent as possible and stay in your own home
  • Get the care and support you need
  • Carry on caring and look after your own wellbeing if you are a carer

To help you do this we will:

  • Give you good information and advice about care and support, or signpost you to other good sources of information
  • Offer early help and support to help you stay independent or regain your skills and independence first before considering ongoing support
  • Put you in touch with organisations in your local community that may be able to help you
  • Help you to identify if care and support will help you with changes you want to make in your life and the best way of making these changes
  • If you are a carer we can put you in touch with carers support services who can help or work with you to plan your support
  • Advise you of any charges for services

We may offer you an assessment to consider what care and support you might need and how this affects your wellbeing.

You might find useful

Norfolk adult care and support guide

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