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General liability claims

A general liability claim is a claim made for financial loss, property damage or personal injury alleged to have been caused by a negligent act of the Council or its subsidiary companies.

If you are a member of the public and you want to make a claim against Norfolk County Council, email us at

Advice for Norfolk County Council internal departments

If you receive a letter of claim from a member of the public, or a solicitor’s letter, send this to the insurance team immediately at the address below.

There are legally prescribed time limits to respond to allegations and these will commence when the letter is received by the authority. Letters should not be answered by the department.

Insurance Team
Finance Exchequer Services
Ground Floor, County Hall Annexe
Martineau Lane

Important things to remember

  • Keep all documents relating to the accident in a safe place (accident report form, HSE reports, and accident investigation reports). Do not destroy them
  • All contact with the claimant or their solicitors will be done by the insurance team
  • Any request by the claimant or their solicitors for disclosure of information must be submitted to the insurance team
  • Notify the insurance team of any request from the claimant or their solicitors for employees to give written evidence

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