Report fire safety concerns

If you see something that you think might be a fire risk or that worries you, you can tell us and we will investigate it. 

Examples of fire risks and safety concerns 

Examples of the type of things the public reports to us: 

• Blocked or locked fire exits or fire escape routes 
• Fire alarm not working or cannot be heard properly 
• There appears to be a risk of fire occurring 
• A fire has occurred and the fire service was not called 
• Staff at a business premises do not appear to know what to do in the event of a fire 

These are not the only things we will look into. Your concerns could be about anything that you think might be a risk to people in a building. For example, fire risks have an even greater potential to cause injury or loss of life when people are asleep, have a disability or are unfamiliar with their surroundings. So you might be worried about residents in a hotel, new employees in the workplace or people with a visual or hearing impairment or mobility needs. 

Whatever your concerns, don't think that an issue is trivial, we want to hear from you. 

Norfolk Fire and Rescue Service treats all reports of alleged fire risks or fire safety concerns very seriously and does so in strict confidence. You do not need to leave your name if you do not want to, but we would need to know the details about what concerns or worries you. 

What happens after you report a concern 

If you want us to, we will tell you what has happened after an investigation. However, we will only do this after we have contacted the premises owner or the responsible person.   

Be assured what you tell us is investigated in confidence. We will not give the premises owner, or responsible person, any information about you. 

Examples of premises you can contact us for

Residential

• Care home
• High rise residential building (seven floors or over)
• Low rise residential building (six floors or under)
• House in multiple occupation
• Sheltered accommodation

Business

• Factory or warehouse
• Hotel
• Other sleeping accommodation (not a domestic dwelling)
• Licenced premises
• Light industrial unit
• Office
• Shop

Other

• Place of worship
• School
• University
• Hospital
• Doctors surgery
• Public building

How to report concerns

Report your fire safety concerns to us if you: 

• Have doubts about whether a premises or place is a fire hazard  
• Are worried about someone's safety if there is a fire 

Submit your report to us by calling 0300 123 1669 or by using our fire safety concerns form.

Fire safety concerns form