You Said, We Did

'You said, we did' explains what you said about being in care, the services and support, and how we have responded to the feedback and taken action

The following projects were awarded the Ask, Listen and Learn (ALL) Together Quality Mark.

The ALL Together Quality Mark logo was designed and coproduced with young people from Norfolk in Care Council (NiCC). NiCC members are on the ALL Together Quality Mark panel.

Contact Norfolk in Care Council if you want to be involved with the panel.

The ALL Together Quality Mark panel of young people agreed:

There is clear evidence that the voice and views of young people informed the practice principles
The principles have the potential to bring about positive change

Projects

The 'ideal' worker

The relationship between you and your worker is often spoken about when you share your experience of services. How you feel about your worker can have a big impact on the outcome of your work together.

Feedback and creating principles

Young people across social care told us what they valued in a worker. When relationships were good they told us what made them good. If relationships were not so good they told us what could have made them better.

There were common themes in the feedback. We used this valuable feedback to create nine practice principles of the 'ideal' worker in Children's Services.

The ideal worker practice principles are now embedded within HR and recruitment processes. They are also displayed in our offices as a reminder of what young people want from their workers.

'Ideal' worker practice principles

Be on time and if you are going to be late, let me know
Listen to me and take my views seriously
Be honest with me even if it's hard for you - I want to know the truth. Please don't hide information from me, tell me in a way that I can understand.
Remember things that are important to me, like my birthday
Be happy and friendly. I like it when you enjoy your job.
Try your best and don't make promises you can't keep, because then I won't trust you
Connect with me through the things I like. For example, football, cooking or music.
Keep in touch with me so I know you're still there
Own your mistakes - we like to see that you're human too

Project

Changes and new beginnings

Children and young people told us they often experience change. This can include a change of worker, team or where they live. We can't stop this from happening, but we can:

Listen to what the young people tell us will make this easier for them
Follow these principles as much as possible

Key principles for managing change

These are the key principles for managing change, identified by young people. We share them across children's social care.

Children and young people want you to explain in a clear and young person-friendly way, why the change is necessary
Children and young people want you to involve them so they feel part of the process and can give their views
Children and young people want you to consider when the best time is to tell them about the change. This could vary from young person to young person.
Children and young people want you give them as much notice as possible, but also need some certainty. Think about their best interest when telling them about changes.
Children and young people say ending well is as important as beginning well
Children and young people say 'don't rush a transition!'
Children and young people want a say on who in their network they want to support the change
Change can be retraumatising for children and young people. Please approach with a trauma-informed lens.

Team profile

This project also included recommendations from young people for a simple team profile. This should include a photo of the worker and the team manager, a few sentences introducing themselves and contact details.

If you have not got a profile for your worker and their team manager, please ask us for it.