National Databank

Are you struggling to afford an internet connection or mobile phone contract? 

Norfolk Libraries can help by providing free SIM cards through the National Databank. 

Like a foodbank but for mobile data, the National Databank helps digitally excluded people get connected.  

What is a SIM card?  

A SIM card is a small chip that you insert into a mobile phone. It connects your phone to a mobile network so you can make calls, send texts, and use the internet.   

Who can apply?  

You are eligible for free mobile data if: 

• You are 18 years old or over
• You live in a low-income household 

One or more of the following must apply to you: 

• You don't have reliable internet access at home 
• You don't have reliable internet access when you're out and about 
• You can't afford a monthly mobile contract or pay-as-you-go top-ups 

To use the free data, you'll also need: 

• A mobile phone or tablet that can use a SIM card 
• You must unlock your device or work with O2 or Vodafone   

How to request a SIM card  

To request a SIM, speak to staff at your local library. You will need to fill-in a short form with: 

• Why you need the SIM card 
• Which library branch you'd like to collect your SIM card from. (Find your local library)  
• Your contact details so we can let you know when the SIM is ready to collect 

Once you have submitted your request, it may take up to two weeks for your SIM card to arrive.  

For more information contact us on 01603 774777 or libraries.iconnect@norfolk.gov.uk.