Mopeds and scooters scheme privacy notice

What is the Purpose of this Document?

This privacy notice explains how we, Norfolk County Council, use your information when it is decided you can hire a moped or scooter.

By 'use' we mean what we do with your information, and how we store and share it.

Further Details about Us and Your Rights

We provide the following details in our general privacy notice on our website:

Who we are (and contact details)
Your rights under the UK GDPR (including complaints)

You can also ask us for a copy of these details.

How We Use Your Information

We will keep a record that you are hiring a moped or scooter through the Norfolk County Council scheme by retaining a copy of the signed hire agreement.
As guarantor, we will also record any road offences committed during this time and use this information to consider whether continued usage is appropriate.

We hold this information on our records about you from when you and your family began working with Children's Services.

We also use your information to review the quality of our services and improve how we work.

We also use your information in other ways compatible with the above.

What Information We Collect And Use About You

We will collect and use:

A copy of the signed hire agreement. This is so we can ensure a service is provided to you and Norfolk County Council.
Your contact details,
Your driving license/ provisional driving license
Location of Vehicle (the vehicles are tracked for recovery and theft-prevention purposes)

We also collect information concerning criminal convictions and offences (road traffic offences, such as speeding). This would also include the fact that you have no convictions and offences.

The UK GDPR makes sure we keep your criminal conviction information safe and secure. More details are on our website in the document named 'Special category data and criminal offences data policy'. This explains how we follow these legal duties.

Where We Get Your Information From

We already hold most of this information but will also receive it from the provider

Who We Share Your Information With

We share your information with:

The provider, when it has been decided that you can hire a moped or scooter
This information consists of your name, email address and contact number

All information is shared on a need-to-know basis. We do not share more than we need to.

We also share your information with companies that help us do our job. They also have to keep your information safe and only use it to help us. For example, this includes IT providers such as Microsoft.

We do not process your information outside of the UK and European Economic Area.

Our Lawful Basis for Using Your Information

We have legal reasons under the UK GDPR to use your information because it is necessary:

For the performance of a task carried out in the public interest and the task or function has a clear basis in law
These statutory powers and duties are:
This service offers forms part of Norfolk's Local Offer. Section 1 of the Children and Social Work Act 2017 requires local authorities to have regard to seven corporate parenting principles when discharging their functions in relation to looked-after children and care leavers. Education, training and employment are 2 of the 7 principles.

We have legal reasons to use (including share) your special category information and criminal convictions information because it is necessary:

For reasons in the substantial public interest and in the exercise of a statutory function

(The statutory functions are the same as the statutory powers and duties referred to above)

You do not need to give us your information. But if you do not give us the information you will not be able to hire a moped or scooter under this scheme.

How Long We Keep Your Information

When the information is no longer needed for the above reasons it will be securely deleted, or shredded.

A record of the service provision will be held on the council's social care record and will be kept in line with the retention period of the file.

If we need to use your information for research or reports, it will be anonymised, or pseudonimised, and any notes (handwritten or typed) from research sessions will be securely destroyed. The information will continue to be used in a summarised and anonymised or pseudonymised form in any published research reports or papers. If the published research is of historic interest it may be held in public archives indefinitely.

How We Keep Your Information

The information is stored electronically, on our computers, and in paper files.

Automated Decision Making

We do not make automated decisions (including profiling) about you.

Changes To This Notice

We update this privacy notice from time to time, so please review it often. The date below is updated every time this privacy notice is updated.

This privacy notice was created in June 2025.