Staff stories

Nearly four years ago, I took a leap of faith and joined Action for Children as a family support worker within the early childhood and family service (commissioned by Norfolk County Council). With over a decade of experience in early years, I was ready for a new challenge. One that would allow me to work more closely with families and make a tangible difference in their lives.

From the very beginning, I was driven by a desire to progress and grow. I quickly realised that becoming a family support practitioner was my next goal. Fuelled by passion and determination, I immersed myself in gaining as much experience as possible to ensure I was ready when the right opportunity came along.

As a family support practitioner, I found immense joy in working with families. Each day brought new challenges and rewards. I also discovered a love for supervising family support workers, guiding them, and sharing my knowledge. This role ignited a spark in me, a curiosity about the operational side of our service and an interest in leadership.

Determined to explore this new path, I enrolled in an apprenticeship level 5 in operational departmental management. This was a pivotal decision. The apprenticeship equipped me with the knowledge, skills, and behaviours needed to push myself forward. It was during this time that a position for family programme coordinator opened up. 

With a mix of excitement and nerves, I applied for the role. When I received the news that I had been successful, I was over the moon.

I have thrived in this position. Each day is different, filled with new challenges and opportunities. I oversee the operations of my district, manage two bases, and ensure that all processes and policies are meticulously followed. Safeguarding is a top priority, and I work diligently to ensure the safety and wellbeing of all families we support.

In my role, I manage budgeting, collaborate with other organisations, and plan groups and interventions to meet the diverse needs of our families. One of my proudest achievements has been leading a project to develop community integration. This initiative has built strong links with families, professionals, and stakeholders, creating a supportive network that benefits everyone involved.

The growth of family hubs has been a significant development. As a core partner, we co-locate with other core partners, playing an integral role in the sustainability of family hubs and the start for life offer. This collaboration ensures that we provide comprehensive support to families, helping them build sustainable networks.

I completed my apprenticeship with distinction. This accomplishment is a testament to the knowledge and experience I gained in my role. I hope to inspire my colleagues and show them that with dedication and hard work, you can achieve anything you set your mind to. My journey with Action for Children and the early childhood and family service has been one of growth, learning, and fulfilment. I look forward to continuing to make a difference in the lives of the families we support and to inspiring others to pursue their dreams with passion and determination.