Connect to Work (Working Well Norfolk and Local Supported Employment) privacy notice

What is the purpose of this document?

This privacy notice explains how we, Norfolk County Council, use your information to support disabled people, people with health conditions, and those with more complex barriers to work to find a suitable job and sustain work by joining the Connect to Work programme (known as 'Working Well Norfolk' and 'Local Supported Employment' in Norfolk).

By 'use' we mean what we do with your information, and how we store and share it.

If you have provided consent for any of the below processing where consent applies, you can withdraw this at any time by emailing: [email protected]

Further details about us and your rights

We provide the following details in our general privacy notice:

Who we are (and contact details)
Your rights under the UK GDPR (including complaints)

You can also ask us for a copy of these details.

How we use your information

Depending on which part of Working Well Norfolk or Local Supported Employment you are involved with, we will use your information to:

Process your referral and confirm your eligibility and suitability to the programme. This will include sending your personal data to the Department for Work and Pensions (DWP) to confirm part of your eligibility to the programme
Provide personalised, 1:1 employment support to help you move into or stay in work
Monitor your progression into work (or retention at work), your employment details to provide appropriate employment support
To conduct risk assessments to ensure the safety of our staff (where necessary)
Share your data with our Delivery Partners to provide employment support to you
Share your personal information with IPS Grow and BASE to conduct Fidelity reviews (an evaluation process)
Contact you with surveys and/or feedback forms
Share your personal information with our local evaluator where you have consented to participate in interviews/case studies
Share your personal information with DWP for evaluation purposes, please see DWP's privacy notice for further information.

We also use your information to review the quality of our services and improve how we work.

We also use your information in other ways compatible with the above.

What information we collect and use about you

At the referral stage (when expression of interest form is submitted):

Name
Date of birth
Age
Gender details
Address and postcode
Contact details including phone numbers and email addresses
Preferred contact method
NI Number
Eligibility group
Disadvantaged group
Disability/health conditions
Employment status
Participant parent or guardian for children

As part of your time on programme (if eligible for Working Well Norfolk or Local Supported Employment):

Marital status
Housing situation
Highest academic attainment
When last engaged in education or training
Length of time unemployed/employed
If employed but not currently working - length of time absent from work
Perceived barriers to employment
Name of employer and contact details
Job titles/ job sector and job outcomes when relevant (job starts, lower and higher job outcomes)
Brief description of duties
Type of contract
Working patterns
Start date
Average hours worked /week
Hourly rate
Earnings cycle
Preferred language
Preferred format - Paper/Large Print
Benefits being claimed at start of programme
Debt status and would the participant like advice on debt management
Health condition or disability and medication
Any workplace support
Challenges/barriers to work including: access to childcare; insufficient or inflexible hours; travel to work; salary (not meeting basic needs); workload or training pressures; availability of support; harassment or bullying; external personal issues; impacts at home including bereavement, divorce, parenthood, change in domestic circumstances, financial stresses/debt; time and role demands; change/loss of support networks; substance use; addiction and any other challenges/barriers that you would like to disclose
For Apprentices (additional information collected):
- Apprenticeship standard and level
- Duration of Apprenticeship; Month of Break in Learning; Length of employment at time of Break in Learning

We also collect and use "special category" information about:

Racial or ethnic origin
Religious or philosophical beliefs (optional)
Trade Union membership (optional)
Health and Social Care data

By law we can only collect 'special category' information when it is relevant and for the purposes described above.

For religious or philosophical beliefs and trade union membership "special category data", we will rely on explicit consent, and we will only process this information if you choose to disclose this to us. You can withdraw your consent by emailing: [email protected] for these two specific categories at any time.

We also collect information concerning criminal convictions and offences. This will include if you have any spent or current convictions and offences.

The UK GDPR makes sure we keep your special category and criminal conviction information safe and secure. More details are on our website in the document named 'Special category data and criminal offences data policy'. This explains how we follow these legal duties.

Where we get your information from

We receive most of this information from you, but we also receive it from the following groups (if they referred you to the programme on your behalf):

Job Centre Plus
Primary Care organisations (e.g. your GP, practice nurses, health professionals)
Community Care organisations (e.g pain clinics, physio, psychology or psychotherapies services)
Your employer
Charities
Advice services
Any other organisations/individuals that have a relationship with you.

Who we share your information with

We share your information (including personal data) with:

Our funder the Department for Work and Pensions for assessment and evaluation purposes
Our Delivery Partners delivering the programme (Norfolk County Council, Norfolk and Waveney MIND, The NR5 Project, Seetec Ltd, Standguide Ltd, The Shaw Trust Ltd).
IPS Grow and BASE (evaluator)
Norfolk Couty Council's local evaluator
Other County Council departments

All information is shared on a need-to-know basis. We do not share more than we need to.

We will also share your information, subject to contractual and other legal safeguards, with organisations contracted by us to provide a service to us or directly to you. These service providers are known as data processors and have a legal obligation under UK GDPR and to us to look after your personal information and only use it for providing that service. For example, Microsoft and GOSS.

We do not process your information outside of the UK and European Economic Area.

Our lawful basis for using your information

We have legal reasons under the UK GDPR to use your information because it is necessary:

Where the processing is necessary for the performance of a contract for employment support with you
Where the processing is necessary for the performance of a contract of a grant payment
Where the processing is necessary because we have obtained consent (for religious or philosophical beliefs, trade union membership and feedback/evaluation purposes )
For the performance of a task carried out in the public interest with a clear basis in law under The Care Act 2014 Part 1, section 2, para (e) (f) & (i)

We have legal reasons to use (including share) your special category information because it is necessary:

for the performance of a task carried out in the public interest. This includes tasks under Part 1 of Schedule 1 of the DPA 2018;
- (6) Statutory and government purposes and;
Because you have provided explicit consent (for religious or philosophical beliefs and trade union membership)

The lawful basis for processing criminal convictions are:

Statutory and Government purposes - Schedule 1, part 1, (6) of the Data Protection Act 2018 (processing of criminal conviction data in relation to eligibility and employment).
Statutory and Government purposes - Schedule 1, part 1, (6) of the Data Protection Act 2018 (Safeguarding - Health & Safety Act 1974)

You do not need to give us your information. But if you do not give us the information you will not be able to be considered for employment support with Working Well Norfolk/Local Supported Employment programme.

How long we keep your information

When the information is no longer needed for the above reasons it will be securely deleted, or shredded.

We will keep your data for a period up to 7 years after the programme ends. If you are not eligible for the programme at the pre-screening stage (eligibility and suitability check), Norfolk County Council will delete your personal data after 30 days and anonymise it.

If we need to use your information for research or reports, it will be anonymised, or pseudonymised, and any notes (handwritten or typed) from research sessions will be securely destroyed. The information will continue to be used in a summarised and anonymised or pseudonymised form in any published research reports or papers. If the published research is of historic interest it may be held in public archives indefinitely.

How we keep your information

The information is stored electronically, on our computers, and in paper files.

Automated decision making

We do not make automated decisions (including profiling) about you.

Changes to this notice

We update this privacy notice from time to time, so please review it often. The date below is updated every time this privacy notice is updated.

This privacy notice was updated in January 2026