Norfolk County Council takes first place in the Eastern region in annual Highways and Transport Satisfaction Survey

Norfolk County Council has once again demonstrated strong performance in the National Highways and Transport (NHT) Public Satisfaction Survey, taking the top spot in the Eastern region for overall satisfaction and second out of 29 county councils across England. 

The annual survey, which gathers public views on highways and transport services, saw Norfolk achieve an overall satisfaction score of 48%, well above the national average of 40%. 

This marks the 15th consecutive year Norfolk has participated in the survey, and the 7th year in a row that we have come either first or second overall. 

Graham Plant, cabinet member for highways, infrastructure and transport said;  

"I'm proud that Norfolk is once again ranked among the top-performing councils nationally. These results highlight our commitment to improving transport services and responding to residents' priorities. Our approach to managing and maintaining roads is gaining national recognition, and continued investment in areas such as public transport and accessibility is helping us achieve scores well above the national average." 

Key highlights from this year's results include:  

• Top Regional Performer: Norfolk ranked 1st in the Eastern Region for overall satisfaction. 
• Some of the best above average score were in our bus services thanks to improvements that have been made as part of our Bus Service Improvement Plan. The 'local bus services' overall category we were 10% above the group average with sub indicators as follows: 
  • Public Transport Information (11% above group average) 
  • Frequency of bus services (9% above group average) 
  • Ease of access to school / work (6% above group average) 
• Condition of highways (8% above group average)