Proof of life and residence service

Our service

Your pension provider may ask you to complete a proof of life or residence form. These forms are sometimes called a Certificate of Life or Life Certificate. 

We offer a paid service to sign and stamp your completed form. This confirms that we have seen you in person and checked your documents.   

Important

• You must get the proof of life or residence form from your pension provider
• We can only sign and stamp completed forms
• We cannot tell you how to complete your form

Where to get your form signed and stamped

In Norfolk, you can get your completed form signed and stamped at:

• Norwich registration office  
• King's Lynn registration office 
• Great Yarmouth registration office 

You do not need to book an appointment. You can drop in during opening hours.

Opening times are Monday to Friday, 9:30am to 4:30pm. 

You can bring more than one form.

What to bring to the registration office

• The completed form that you need us to sign and stamp
• Proof of your identity, address and marital status. You must bring the documents listed on your form. If it does not say, then bring: 

Proof of identity

One of the following:

• Passport 
• Driving licence 
• UK bus pass 
• Blue Badge 

Proof of address  

One of the following:

• Driving licence. You can only use this as proof of address if you have not already used it to prove your identity. 
• Your most recent Council Tax bill 
• Utility bill, bank statement or building society statement from the last three months 

Proof of marital status

Bring this only if it applies to you.

• Marriage certificate or civil partnership certificate (if you are recorded as married or in a legal civil partnership)

Forms and documents in another language 

If your form or supporting documents are not in English, you must also bring a full translation. 

• All text must be translated, including stamps and signatures 
• You cannot translate the document yourself, but anyone else can 
• The translator must write on the document:

"I certify this to be a true and accurate translation", then add their name, address, the date, and their signature. 

Cost

It costs £10 for each form we sign and stamp.

Payment

You can pay by card or contactless payment. We do not accept cash, cheques or American Express.

What we can and cannot confirm

Norfolk Registration Service can only confirm that:

• We have seen the person named on the form in person
• The identity and address documents shown to us looked valid when we checked them

We do not:

• Check the rules of foreign pension providers
• Complete the forms for you
• Give advice, translations, or legal certification 

We accept no responsibility or liability for:

• What the form says
• How the form is used
• Any decision made by a pension provider or third-party after we sign and stamp the form

Further questions

If you have any questions email [email protected]. Read Norfolk Registration Service privacy notice to find out how we use your personal information.