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Consumer scam alerts

You can report scams to our partners, the Citizens Advice consumer helpline, using the Citizens Advice online reporting form or by calling 03454 04 05 06, or you can report a scam to Action Fraud, the UK national fraud office using their online fraud reporting tool or by calling 0300 123 2040.

Information Alert – Benefits Advice – 13 February 2020

We have been made aware of individuals offering to assist people to ‘access benefits’ including the completion of application forms.

For this ‘service’ a one-off fee or a percentage of the benefits received is charged.

We are reminding residents that there are a number of services available that offer free advice and support to access benefits, including Citizens Advice Norfolk and Age UK Norfolk.

Information Alert – Step Change – 13 February 2020

We are highlighting a warning from the FCA regarding clone versions of the Step Change Debt Charity website.

If you are looking to visit Step Change online for advice and support with debts, please make sure you only use www.stepchange.org and not any other website with a similar name or design.

Step Change offer free debt advice and practical help and support, they do not charge for their services.

Scam Alert – Emails claiming to be from HMRC – 11 February 2020

We are warning residents to be alert for fake HMRC emails.

This follows reports from a number of Norfolk residents who have received emails claiming they are ‘eligible to receive a tax refund’ and providing a link to ‘submit your tax refund’.

HMRC email scam

HMRC will never send notifications by email about tax rebates or refunds. There may be several variations of this email stating different amounts.

If you receive this, or a similar email do not:

  • click on any links
  • open any attachments
  • disclose any personal or payment information

Fraudsters may spoof a genuine email address or change the ‘display name’ to make it appear genuine. If you are unsure, forward it to HMRC on phishing@hmrc.gov.uk, and then delete it.

If you have been a victim of fraud or cybercrime, you can report it to Action Fraud online or by calling 0300 123 2040

Rogue Trader Alert – Doorstep Cold Caller offering ‘guttering work’ – 10 February 2020

We are warning residents to be on their guard after receiving reports of a doorstep cold caller in the North Walsham area.

This follows an incident where three males cold called at a property and told the resident they could see issues with the property’s guttering. The cold callers then offered to ‘fix’ the issue.

Our advice is always to never deal with anyone who cold calls at your property offering to undertake work on or around your property no matter what claims they make or ‘issues’ they point out.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or on their freephone number 0808 223 1133.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Information Alert: High Winds caused damage? Make sure you choose a trader with care – 10 February 2020

If your home has been damaged by Storm Ciara, getting repairs completed will be something you want to complete as quickly as possible. Make sure in all the haste you don’t end up with a rogue trader or poor quality repairs. Here is some advice to help you get the right trader and smooth repairs:

NEVER use cold callers who arrive at your property offering to undertake work:

Rogue Traders may use bad weather events as an opportunity to try to get householders to agree to them undertaking repairs. These cold callers rarely give householders proper contact details or their legal rights to cancel within 14 days. They may also claim more work is required than there actually is to increase their profits and the work they do can often be of poor quality.

Choose reputable traders like a Norfolk Trusted Trader

When looking for a trader to undertake work on your property make sure they are a trader you can trust. This could be a member of the Norfolk Trading Standards Trusted Trader scheme, a business known to you that you’ve used before or by recommendation from a friend or family member. You can search the Norfolk Trusted Trader directory at www.norfolk.gov.uk/trustedtrader or call the Norfolk County Council customer service centre on 0344 800 8020

Get three (at least) quotes for the work

Try to get at least three traders to come to your property and provide proper written quotations to undertake the work required. Compare them carefully to help you choose the right trader for the job.

NEVER pay the full price upfront

Good businesses or tradesmen will not require payment until the work is finished to your satisfaction. Some may ask for a percentage to cover materials or specific parts if they are expensive but if the trader is asking for full payment upfront don’t contract with them.

Talk to your insurance company FIRST

If you have insurance on your property speak to the company before arranging any repairs. The company may require you to use a company approved by them or may want to see quotations before authorising the work and subsequent payment.

If you need further advice on choosing a trader or help in dealing with disputes with companies contact our partners the Citizens Advice consumer helpline on their freephone number 0808 223 1133.

Rogue Trader Alert – Doorstep cold caller offering plants – 6 February 2020

We are warning residents to be on their guard after receiving reports of a doorstep cold caller offering plants in the Old Buckingham area.

This follows an incident where a male cold called at a property offering plants which he claimed to have in his van. After the resident declined the offer the male was seen to return to a plain white van.

We advise never to deal with anyone who cold calls at your property or approaches you in the street offering to sell you something.

Anyone spotting this doorstep cold caller in Norfolk or concerned about rogue trader activity in their community can contact us through our partners the Citizens Advice consumer helpline on their freephone number 0808 223 1133 or Norfolk Police on 101.

Cold Calling Alert – Telephone cold calls regarding ‘loft insulation’ – 5 February 2020

We are continuing to warn about telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a call from a man who claimed he was ‘calling about loft insulation that had previously been installed’ and went on to say that they ‘needed to visit to do a free inspection for damp and mould’. The cold caller then offered two time slots the following day for the visit.

After the resident declined the offer the cold caller then stated that ‘if the inspection offer was not accepted the installer would have no further liability’. The resident then ended the call and reported it to us.

We always advise to be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call, contact us through our partners the Citizens Advice consumer helpline on their freephone number 0808 223 1133 or via their online reporting form.

Scam Alert – Emails claiming to be from PayPal – 4 February 2020

We are warning residents to continue to be alert for fake PayPal emails.

This follows a warning from Action Fraud for people selling items online to be on the lookout for fraudsters sending fake PayPal emails.

Between October 2019 and December 2010:

  • 3,059 crime reports were made to Action Fraud about fake PayPal emails
  • Victims reported losing a total of £1,121,446 during this time
  • Those targeted include people selling electronics, vehicles, phones and household furniture via online marketplaces

How the scam works

  • Fraudsters will send the victim an email purporting to be from PayPal in attempt to trick them into believing they have received payment for an item
  • The fraudster will then send a follow-up email requesting a tracking number in the hope that the victim will be rushed into shipping the item before they have had a chance to verify the payment

What you need to do

  • Sellers beware: If you’re selling items on an online marketplace, such as eBay, be aware of the warning signs that your buyer is a scammer. Don’t be persuaded into sending anything until you can verify you’ve received the payment
  • Scam messages: Don’t click on the links or attachments in suspicious emails, and never respond to messages that ask for your personal or financial details
  • Listen to your instincts: If something feels wrong then it is usually right to question it

If you have been a victim of fraud or cybercrime, you can report it to Action Fraud online or by calling 0300 123 2040.

Information Alert – Pet passport update – 3 February 2020

The UK has left the EU and there is now a transition period until the end of 2020 while the UK and EU negotiate additional arrangements.

During the transition period, to travel with your pet to the EU until the end of December, you can continue to use your pet passport.

If you don’t have a current UK-issued EU pet passport, you will need to speak to your vet.

From 1 January 2021 the rules for travelling to EU countries with your pet will change. You should start the process at least four months before you travel.

More information is available at www.gov.uk/take-pet-abroad.

Rogue Trader Alert – Doorstep Cold Callers offering ‘roofing work’ – 31 January 2020

We are warning residents to be on their guard after two cold calling incidents in Norfolk this week offering roofing work.

In the first incident a Hellesdon resident was doorstep cold called by a man who claimed to be from a well-known home improvements company and could see issues with the resident’s roof. The cold caller then persuaded the resident to hand over money, firstly for materials and then for scaffolding, which he claimed would be needed to complete the work and then left the property.

When the man did not return to carry out the work, the resident contacted the company he had claimed to work for, but they confirmed he was not one of their employees.

In the second incident, a Downham Market resident was doorstep cold called by a group of men who claimed they needed to do work on the property’s roof and insulation, for which a large cash payment would be needed that day. Fortunately, before any work commenced, or any payment was made, a relative of the resident arrived at the property and instructed the cold callers to leave.

We advise:

  • Never deal with cold callers looking to do work on or around your property
  • Never agree to have work done by somebody who is ‘just passing’ or take their word that it needs to be done at all
  • Never allow a cold caller access to your home, roof or gardens, even if they are offering to do tasks for a small fee or for free
  • Never pay for work before it is completed
  • When looking to have work done on or around your property, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before starting the work

It is possible these doorstep cold callers could move on to other areas around Norfolk.

Anyone spotting these cold callers in Norfolk, please contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Constabulary via 101.

If you feel intimidated or see these cold callers and are concerned for vulnerable neighbours call 999.

Scam Alert – Telephone cold calls claiming to be from ‘BT’ – 29 January 2020

We have had further reports this week from Norfolk residents about telephone cold calls claiming to be from ‘BT’.

In one report a resident was cold called by a man who stated he was calling from BT as ‘there had been a fault reported on the line’. He then went on to say that ‘to enable them to proceed with fixing the fault’ he needed to ‘confirm the residents’ identity’. The cold caller then said to do this he would need the long number from the residents’ bank card. Fortunately, at this point the resident ended the call and reported the call to us.

These calls are NOT GENUINE. BT will never cold call and ask for payment details or payment card numbers to confirm your identity.

If you receive this or a similar call our advice is DO NOT give or confirm any details, press any buttons or allow remote access to computer equipment and hang up.

You can report scam calls claiming to be from BT at www.bt.com/scams

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Cold Calling Alert – Doorstep Cold Callers offering ‘free roof surveys’– 28 January 2020

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Heacham area.

In the incident a resident received a doorstep cold call from a man who stated they were offering ‘a free survey of their roof’ as part of ‘a Government grant scheme for energy saving’. The cold caller also went on to claim that he had seen ‘loose roof tiles’ on the property. The resident declined the offer and reported the cold call to us.

Trading Standards advises to be very wary of claims made by doorstep cold callers and NEVER give access to your property, agree to services, buy items or for return visits if approached in this manner.

Anyone concerned about doorstep cold calling in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from Citizens Advice – 28 January 2020

We are again warning about telephone cold calls claiming to be from Citizens Advice.

This follows a report from a Norfolk resident who received a cold call claiming they ‘worked for Citizens Advice’ and that ‘they were in a position to help with debt problems’.

Citizens Advice advise that they DO NOT cold call or authorise others to cold call on their behalf.

If you receive one of these calls do not give or confirm any personal information, hang up and report the call to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Telephone cold calls stating ‘there is a court case against you’ – 27 January 2020

We are warning about telephone cold calls stating, ‘there is a court case against you’.

This follows a report from a Norfolk resident who has received automated cold calls saying, ‘there is a court case against you’ and going on to give press button options.

If you receive one of these calls our advice is DO NOT interact with the call or give or confirm any personal information and hang up.

If genuine court action was taking place against you, you would be informed formally in writing and given sufficient notice for you to obtain advice before attending.

Her Majesty’s Courts & Tribunals Service advise that they do not make unsolicited phone calls, demand money in advance to prevent a court hearing from taking place or seek payment through cash vouchers bought in local shops.

You can report scam telephone calls to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Automated telephone cold calls claiming to be from the ‘Inland Revenue’ – 24 January 2020

We are warning residents to be on their guard for telephone cold calls claiming to be from the ‘Inland Revenue’.

The calls state that you are ‘required to appear in court’ and that ‘failure to appear at the Magistrates Court will result in suspension of your National Insurance Number’ The call then gives a telephone number to contact to ‘resolve’ the issue.

These calls are a scam. If you receive this or a similar call DO NOT interact with the call in any way and hang up.

HMRC are aware of these automated phone call scams. To help their investigations you should report full details of the scam by email to: phishing@hmrc.gov.uk, including the:

  • date of the call
  • phone number used
  • content of the call

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from ‘Amazon’ – 23 January 2020

We are again warning residents to be on their guard for telephone cold calls claiming to be from ‘Amazon’.

In recent days we have seen an increase in reports from Norfolk residents of cold calls claiming to be from Amazon, these have included:

  • Recorded message calls claiming ‘your Prime subscription is about to expire and payment will be automatically taken’ the call then states you can ‘press 1 to cancel the payment’
  • Recorded message calls claiming your Amazon Prime account ‘is about to be cancelled unless you update your bank details’ the call then states you can ‘press 1 to speak to customer service’
  • Calls claiming to be from ‘Cyber Security at Amazon’

Where residents have interacted with the calls they have then been connected to a person who attempts to gather personal, account or financial details.

These calls are a scam and are not connected with Amazon in any way. If you receive this or a similar call our advice is DO NOT interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Rogue Trader Alert – Doorstep Cold Callers claiming they need to ‘trim trees and hedges’ – 22 January 2020

We are warning residents to be on their guard after reports of doorstep cold callers in the Hellesdon area.

This follows an incident on Wednesday where a resident was cold called at their home by a male who claimed they ‘needed to trim the tree and hedges’ at the rear of the residents’ property ahead of ‘some building work next door’.

The male then claimed they needed to do the work and take payment ‘in the next two hours’.

The male then proceeded to undertake a small amount of work before asking for a payment totalling several hundred pounds.

The male was using a white Ford Transit tipper van.

Our advice is NEVER deal with doorstep cold callers and NEVER agree to having work done on or around your property if approached in this way.

If you are looking to have this type of work done only deal with reputable companies that you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Police on 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Scam Alert – Telephone cold calls claiming to be from ‘BT’ and ‘Openreach’ – 21 January 2020

We are continuing to receive reports from Norfolk residents about telephone cold calls claiming to be from ‘BT’ and ‘Openreach’.

Recent reports have included:

  • Cold callers claiming to be from BT stating ‘the signal from your router is irregular’ and this ‘might mean that someone else was using it’. The cold caller then said he would need to access the resident’s computer
  • Recorded message calls saying ‘this is BT, your service will be terminated within the next 24 hours’. The message then gives an option to ‘Press 1 to continue your service’
  • Cold callers claiming to be from ‘Openreach’ stating that ‘you are having problems with slow broadband’

These calls are NOT GENUINE.

If you receive this or a similar call our advice is DO NOT give or confirm any details, press any buttons or allow remote access to computer equipment and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Cold Calling Alert – Telephone cold calls regarding ‘loft insulation’ – 20 January 2020

We are again warning about telephone cold calls regarding loft insulation.

This follows a number of reports from Norfolk residents which have included calls stating:

  • That ‘they are working in your area’ and can offer ‘a free survey to see if you are eligible for new insulation’
  • That ‘glass fibre insulation’ is ‘no longer sufficient’
  • That ‘they need to visit to check insulation installed several years ago’

Trading Standards advises always be very wary of any approach made in a telephone cold call and NEVER give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Rogue Trader Alert – Doorstep Cold Callers selling household cleaning products – 20 January 2020

We are warning residents to be on their guard after receiving reports of doorstep cold callers trying to sell household cleaning products.

This follows an incident today where a number of young males were cold calling at properties in Clenchwarton area. The cold callers claimed they were ‘ex-offenders’ and were selling items to ‘raise funds’.

Trading Standards advises NEVER to deal with anyone who cold calls at your property offering to sell something.

It is possible these sellers will continue to move onto other locations in Norfolk.

Anyone sighting these sellers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

If you feel intimidated or sight these cold callers and are concerned for vulnerable neighbours call 999

Cold Calling Alert – Telephone cold calls offering ‘home alarm systems approved by the police’ – 15 January 2020

We are warning residents to be on their guard after receiving a report from a Norfolk resident regarding ‘home alarm systems’.

During the call the cold caller made a number of claims about their alarm system including that they were ‘working with the police’ and later that they were ‘approved by the police’. The cold caller then attempted to make an appointment for a home visit.

We advise always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Rogue Trader Alert – Doorstep cold caller offering ‘roofing work’ – 15 January 2020

We are warning residents to be on their guard after receiving reports of a doorstep cold caller offering roofing services in the Great Yarmouth area.

This follows an incident where a male cold caller at a property and told the resident he could see that their roof 'needed a few new tiles' and 'refitting'. The resident declined the offer and reported the incident to us.

Our advice is to never deal with anyone who cold calls at your property offering to do work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Rogue Trader Alert – Doorstep cold caller offering ‘tree cutting services’ – 13 January 2020

We are warning residents to be on their guard after receiving reports of doorstep cold callers going door to door in the Broadland area offering ‘tree cutting services’.

Our advice is never deal with cold callers looking to do work on or around your property. If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Cold Calling Alert – Doorstep cold callers offering ‘driveway work’ – 13 January 2020

We are warning residents to be on their guard after received reports of doorstep cold callers in the Thorpe St Andrew area offering driveways services.

Our advice is to never deal with anyone who cold calls at your property offering to do work on or around your property. It is possible these cold callers could move on to other areas within Norfolk.

Anyone concerned about doorstep cold calling activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert – Telephone cold calls claiming to be from Citizens Advice – 10 January 2020

We are warning about telephone cold calls claiming to be from Citizens Advice.

This follows a report from a Norfolk resident who received a cold call claiming to be from ‘Citizens Advice’ during which the cold caller asked the call recipient several financial questions about loans, insurances and debts.

Citizens Advice advise that they do not cold call or authorise others to cold call on their behalf.

If you receive one of these calls do not give or confirm any personal information, hang up and report the call to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Text messages appearing to be from PayPal stating ‘Your account access has been limited’ – 08 January 2020

We are warning residents about scam text messages appearing to be from PayPal, claiming that their account access has been limited. The message asks the recipient to ‘confirm their identity’ via an embedded link.

These text messages are NOT GENUINE and are not connected with PayPal in any way. They have been designed to appear within existing text message streams from PayPal to try to add to its authenticity.

If you receive this or a similar text message delete it without clicking on any links.

You can report contacts you think are  the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Cold Calling Alert – Doorstep Cold Callers enquiring about ‘insulation’– 06 January 2020

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Swaffham area.

In the incident a resident received a doorstep cold call from a man who asked several questions about the properties insulation and then asked if he could ‘come inside and inspect it’. The resident declined the offer and reported the cold call to us.

Trading Standards advises to be very wary of claims made by doorstep cold callers and NEVER give access to your property, agree to services, buy items or for return visits if approached in this manner.

Anyone concerned about doorstep cold calling in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Cold Calling Alert – Telephone cold calls claiming to be doing a ‘survey about double glazing’ – 03 January 2020

We have received reports from Norfolk residents about telephone cold calls claiming that they are undertaking a ‘survey’ about ‘double glazing’.

The cold caller then states as a ‘thank you’ for taking part in the survey they can arrange for a ‘visit to deliver a £500 voucher’.

Always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you have received a telephone cold call which you think is suspicious you can report it to us via our partners, the Citizens Advice consumer helpline on 03454 04 05 06

Rogue Trader Alert – Doorstep Cold Caller offering ‘home improvements’ – 18 December 2019

We are warning residents to be on their guard after receiving reports of a doorstep cold caller in the Gorleston area.

This follows an incident where a male cold called at a property offering ‘home improvements’ and saying he could ‘quote straight away as he was there’.

Trading Standards advises NEVER to deal with anyone who cold calls at your property offering to undertake work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Cold Calling Alert – Telephone cold calls enquiring about ‘your loft insulation’ – 17 December 2019

We are warning residents to be on their guard after receiving reports of telephone cold calls enquiring about your ‘loft insulation’.

During the calls the cold callers are attempting to gather a range of personal details including date of birth and home ownership status. The callers are then trying to fix an appointment for a home visit.

Trading Standards advises always be very wary of any approach made in a telephone cold call and NEVER give or confirm any personal details or agree to someone visiting your home if approached in this manner.

We also advise when looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from Ofcom – 17 December 2019

We have received reports again this week about telephone cold calls delivering a recorded message stating it is from ‘Ofcom’ and that they will ‘cut off your internet and phone within the next 24 hours’. The message then gives press button options.

These calls are not genuine and are not connected with Ofcom in any way. These calls are the latest variation of scams calls relating to telephone and broadband services attempting to panic the call recipient into interacting with the call.

Ofcom have provided the following advice regarding these calls:

‘If you receive a call like this, from somebody claiming to be from Ofcom, please do not hand over any personal details or press a button to continue the call.

Instead, hang up and report the calls, including the number from which they’re calling, to Action Fraud on 0300 123 2040’.

We always advise to be very wary of any approach made by a telephone cold call and never be pressurised into interacting with a cold call no matter what claims are being made during it.

You can report suspected scam telephone calls to us via our partners the Citizens Advice consumer helpline on 03454 040506.

Scam Alert – Telephone cold calls claiming to have ‘a cheque for your overpaid bank charges’ – 16 December 2019

We are warning about telephone cold calls which claim to have ‘a cheque for your overpaid bank charges’.

This follows an incident where a Norfolk resident received a cold call during which the caller claimed they were a ‘Government Department’ and that they had a cheque made out to the resident for ‘£3,600’ as payment for ‘overpaid bank charges’.

The cold caller then confirmed the residents address and stated the cheque ‘could be delivered in two hours’ but the resident would need to purchase a £300 Amazon voucher and provide the code to their ‘solicitor’ to cover ‘fees’.

These calls are NOT genuine and are a SCAM.

Always be very wary of claims made during a cold call and NEVER be persuaded to pay a fee to receive a payment no matter what reasons are given. Also, no genuine company or Government Agency will request payment in gift vouchers or gift cards. These can only be used to make purchases or buy services from the company named on the gift card.

Remember, just because a cold caller can state some basic personal information about you it doesn’t mean the call is genuine, this information is often available from several sources.

If you receive one of these calls DO NOT give or confirm any personal or financial details, hang up and report it to us via our partners, the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from ‘BT’ stating ‘your BT line will be closed within the next 24 hours’ – 12 December 2019

Look out for telephone cold calls delivering a recorded message that claim to be from ‘BT’ and state that ‘your BT line will be closed within the next 24 hours due to fraudulent activity on this IP address’.

The call then goes on to offer the call recipient press number options to ‘prevent closure’.

These calls are not genuine and are likely to be used to seek remote access to computers, gather personal, account or financial details or attempt to take payments.

If you receive one of these calls do not press any keys if prompted, hang up and report it to us via our partners, the Citizens Advice consumer helpline on 03454 04 05 06.

Rogue Trader Alert – Door to door fish sellers – 12 December 2019

Watch out for cold callers selling fish door to door.

This follows an incident in the Blakeney area on Thursday 11 December where a resident was cold called by a man wearing a long white coat who offered to sell them frozen fish.

Reports have also been received from Castle Acre, Wimbotsham, Grimston, Syderstone and East Rudham in recent days. It is possible this seller may continue to move on to other locations within Norfolk.

In the past these types of sellers have been known to use high pressure sales tactics and there have been issues with the quality of the fish being offered, whether the type of fish is as claimed, and whether it has been appropriately stored for transportation.

Do not deal with cold callers and never be pressurised into buying on the doorstep.

If you are approached by this seller or are concerned about possible rogue trader activity in your area, please report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Police on 101.

Rogue Trader Alert – Doorstep cold callers selling household cleaning products – 12 December 2019

We have received further reports of doorstep cold callers trying to sell household cleaning products. This follows an incident today where a young man was seen cold calling at properties in Blakeney. It is possible these sellers will continue to move onto other locations in Norfolk.

Never deal with anyone who cold calls at your property offering to sell something.

Anyone sighting these sellers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

If you feel intimidated or sight these cold callers and are concerned for vulnerable neighbours call 999.

Scam Alert – Emails claiming to be from ‘Amazon’ – 9 December 2019

We are aware that emails claiming to be from ‘Amazon’ are continuing to circulate. Recent examples have included a number of phishing emails designed to look similar to genuine Amazon emails but asking for sensitive information.

Often these emails refer to a recent order, a charge, or an issue with your account that requires urgent attention in order to lure you into clicking on a link or calling a phone number. Anyone following these links or contacting will be asked to supply account information, financial information and passwords which could potentially be used to commit further fraud.

Amazon will never ask you for the following information in an email communication:

  • Bank account information
  • Credit card number
  • PIN
  • Credit card security number (including ‘updates’ to any of the above)
  • National Insurance number
  • Mother’s maiden name
  • Any other information to identity you or your Amazon password

If you think you have received a phishing or spoofed email claiming to be from Amazon, you can report it to them so that they can investigate by either:

Scam Alert – Telephone cold calls about ‘your recent car accident’ – 5 December 2019

We have received a number of reports from Norfolk resident about recorded message telephone cold calls claiming to be about ‘your recent car accident’.

The message asks a series of questions with gaps left for responses. Following this section, the calls are then likely to be connected to a call handler who will attempt to gather personal, vehicle and financial details.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar recorded message call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming ‘your telephone will be disconnected within the next 24 hours’ – 3 December 2019

We are warning about telephone cold calls delivering a recorded message claiming ‘your telephone will be disconnected within the next 24 hours’.

We have received a number of reports about these calls in the last week with the common theme being a recorded message which delivers the claim and goes on to offer the call recipient press number options to ‘prevent disconnection’.

These calls are not genuine and are likely to be used to seek remote access to computers, gather personal, account or financial details or attempt to take payments.

If you receive one of these calls do not press any keys if prompted, hang up and report it to Action Fraud on 0300 123 2040.

Scam Alert – Telephone cold calls offering to stop telephone cold calls – 2 December 2019

Norfolk residents need to watch out for telephone cold calls stating they can help stop telephone cold calls after again receiving reports from residents recently.

We are aware that there are a number of companies who cold calling claiming to be able to offer this ‘service’ with some charging one-off fees and others charging ongoing monthly fees.

It is extremely unlikely that any ‘service’ of this type can legitimately claim to be able to stop cold calls, so any money paid is unlikely to achieve any benefit.

Never buy items or agree to ongoing services when approached by a telephone cold call.

If you have responded to one of these cold calls, which you now believe may not have been genuine or the company is taking an ongoing monthly payment and you need further advice contact our partners the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Rogue Trader Alert: Door to door fish sellers – 29 November 2019

Residents need to watch out for cold callers selling fish door to door.

This follows a report from the Weeting area where three men all wearing long white coats were seen cold calling at properties offering frozen fish. They were seen to return to a plain white Ford Transit van.

In the past these types of sellers have been known to use high pressure sales tactics and there have been issues with the quality of the fish being offered, whether the type of fish is as claimed, and whether it has been appropriately stored for transportation.

It is possible this seller may continue to move on to other locations within Norfolk.

Do not deal with cold callers and never be pressurised into buying on the doorstep.

If you are approached by this seller or are concerned about possible rogue trader activity in your area, please report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Police on 101.

Information Alert – Buying online this Black Friday or Cyber Monday? Check out our top tips to stay safe – 28 November 2019

With the Black Friday and Cyber Monday weekend fast approaching and many sites offering their deals already, check out our top tips for buying safely online:

Who are you buying from? If you’re buying from a website that you don’t know or for the first time make sure you check them out, especially if they’re claiming to have stock of this years ‘must have items’ that no one else has.

Does the site have full contact details? If it’s just an email address be very wary

Look online, what is the site’s reputation? What are other customers saying about them? Check feedback, if available, but remember it can be falsified.

Have a good look at the site and its quality

What is the copy like, are there spelling mistakes, do all the links on the pages work?

Are they offering eye catching prices or items not available anywhere else? What they’re offering could be poor quality, unsafe, counterfeit or not even exist.  If you’re in any doubt, back out of the purchase.

Is it just too good to be true?  Be very wary of links shared via social media to websites offering big name brands with huge discounts. Where is that link going to go and will your data be safe? Just clicking through to check it out could put your device in danger, make sure your antivirus and phone software is up to date so that you don’t fall victim to any kind of malware that could be lying in wait.

Watch out for scam emails. With many people looking to shop for bargains across the Black Friday and Cyber Monday weekend scammers may also be using this period as an opportunity to send out fake email offers amongst the numerous ones from genuine companies. Take some extra time to check out emails before clicking on links or opening attachments, if you’re not sure just delete it

How are you paying? When buying online, make sure you use a secure form of payment. Credit cards, debit card and secure payment sites like PayPal give you extra protection from fraud than other methods of payment. Never pay for items by directly transferring money into an account unless it is someone you know and trust, as this offers very little protection.

Before entering any payment details online, ensure the link is secure:

  • A padlock symbol should appear in your browser’s address bar, make sure the padlock is not on the page itself
  • The web address should begin ‘https://…’ The ‘s’ stands for secure
  • In later versions of browsers, the address bar or name of the site will turn green

Out and about? Avoid purchasing on public Wi-Fi. Public Wi-Fi can now be found in many locations and provides a convenient way to search online without using any of your data allowance. But connecting to that network means any personal data you send could be intercepted if the connection is compromised. If you’re planning to buy something when away from home stay safe and use your data instead

When do you need it by? This is a very busy time of year for many online businesses. Make sure you check the delivery date for your order. If it’s just an estimated date it could change, and you could end up waiting till after Christmas for your delivery.

What if there is a problem? If you need to return anything, proof of purchase is very important. Keep all emails and receipts, electronic or otherwise. Also when you receive items you have ordered online check them before wrapping them. This way you’ll avoid disappointment on Christmas Day and can sort problems quickly with the supplier

Need more advice following an online purchase? Contact our partners the Citizens Advice consumer helpline on 03454 04 05 06

Rogue Trader Alert – Doorstep cold callers selling ‘their’ artwork – 28 November 2019

We are warning residents to be on their guard after receiving multiple reports of doorstep cold callers attempting to sell ‘their’ artwork.

Reports have included both male and female cold callers carrying cards stating they are deaf and that they are selling ‘their’ artwork. The cards also make claims as to what they need the money for which has included ‘the upkeep of bee hives to save the bees’.

Never deal with anyone who cold calls at your property offering to sell something.

Reports this week have been received from the Fakenham, Aylsham, Heacham, Horsham St Faith, Hellesdon, Thorpe Marriot, Taverham, Sprowston, Kings Lynn, Thetford, East Harling, Mundford, Toftwood, Shipdham, Necton, Dereham and Swaffham areas, but it is possible that doorstep cold callers using this approach could appear in other parts of Norfolk in the coming days.

Anyone sighting these sellers in Norfolk can report it to Trading Standards, through our partners the Citizens Advice consumer helpline, on 03454 04 05 06 or to Norfolk Police via 101

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Rogue Trader Alert – Doorstep cold caller offering gravel – 26 November 2019

We are warning residents to be on their guard after receiving reports of a doorstep cold caller offering gravel.

This follows an incident in the Swaffham area when a resident was doorstep cold called by a man who claimed they had been ‘working on a nearby housing site’ and that they had ‘gravel they needed to get rid of’. The man was seen to be using a white Ford Transit tipper van.

Never deal with cold callers looking to undertake work on or around your property. If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert – Telephone cold calls claiming to be from ‘Visa’ or ‘Mastercard’ – 25 November 2019

Watch out for telephone cold calls which claim to be from ‘VISA’ or ‘Mastercard’.

The cold calls deliver a pre-recorded message stating a ‘£600 overseas transaction’ is about to go through on ‘your account’.

Following these initial claims, the message then gives press button options, these have included:

  • 'To prevent further transactions’
  • ‘To speak to security’
  • 'To speak to our fraud team’

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar recorded message call our advice is do not interact with the call and hang up.

It is likely there are a number of variations of these calls stating different amounts and reasons for the call.

If you are concerned about the security of a bank account or credit card contact your card provider directly using the Customer Service number printed on the card, never use details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 03454 04 05 06

Cold Calling Alert – Doorstep cold callers enquiring about your energy supplier – 20 November 2019

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Earlham area of Norwich.

The cold callers are enquiring about ‘your current energy supplier’ as ‘they have had reports people in this area are being overcharged'.

Never deal with doorstep cold callers and never be pressured into sharing information on the doorstep no matter what claims are being made.

Anyone concerned about doorstep cold calling in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Scam Alert – Text messages claiming ‘you have a pending Tax Refund from your council’ – 19 November 2019

Be aware of text messages stating that ‘you have a pending Tax Refund from your council’ and supplying a link to ‘proceed with your application'.

These text messages are not genuine.

It is possible several variations of this message could be circulating with different web links.

If you receive this, or a similar text message, delete it without clicking on any links.

If you require any information about your council tax contact your local council directly, their information can be located on the Gov.UK website at www.gov.uk/find-local-council

Scam Alert – Telephone cold calls claiming to be from HMRC – 19 November 2019

We are again receiving reports from Norfolk residents about telephone cold calls claiming to be from HM Revenue & Customs (HMRC).

Recent reports have included an automated recorded message call informing the call recipient that ‘HMRC need to speak to you urgently’. These calls are appearing to come from a range of different ‘spoofed’ numbers.

We always advise to be very wary of any approach made by a telephone cold call. If you receive this type of call our advice is don't interact with the call and hang up immediately.

You can report suspected scam telephone calls to us via our partners the Citizens Advice consumer helpline on 03454 040506.

Scam Alert – Emails claiming to be from ‘TV Licensing’ – 18 November 2019

We are aware that emails claiming to be from TV Licencing are continuing to circulate.

Recent examples have included emails claiming that ‘as we couldn’t take the latest payment’ and ‘this amount will need to be paid when you set up your new Direct Debit’.

These emails are not from TV Licencing and any links contained within the message are likely to go to a genuine looking fake version of the TV Licencing website which will attempt to gather personal and financial details.

Action Fraud offer the following advice regarding these emails:

  • Always question unsolicited requests for your personal or financial information in case it’s a scam
  • Never automatically click on a link in an unexpected email or text

For more information about how to stay safe online, visit www.cyberaware.gov.uk

You can report suspicious messages to Action Fraud using their online form or by telephone on 0300 123 2040.

Rogue Trader Alert – Doorstep Cold Callers offering ‘roof cleaning’ – 18 November 2019

Watch out for doorstep cold callers in the Dickleburgh area.

We have had reports of two men going door to door offering to undertake roof cleaning work. The two men were seen to return to a red VW car.

Never deal with anyone who cold calls at your property offering to undertake work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Rogue Trader Alert – Doorstep cold caller offering garden furniture – 13 November 2019

Look out for a cold caller offering wooden garden furniture in the Holt area.

This follows an incident where a man cold called at property offering to sell garden furniture. The cold caller made a number of claims about where they had been displaying and selling recently but ‘due to the ran’ they were ‘selling off the remaining stock cheaply’. The man was seen to return to a sign written large silver van.

Never deal with anyone who cold calls at your property or approaches you in the street offering to sell you something.

Anyone sighting this doorstep cold caller in Norfolk or concerned about rogue trader activity in their community can contact Trading Standards through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Police on 101.

Rogue Trader Alert – Doorstep cold callers offering ‘home improvement work’ – 12 November 2019

Watch out for a doorstep cold caller offering to undertake ‘home improvement work’ in the Easton area.

We advise you never to deal with anyone who cold calls at your property offering to undertake work on or around your property.

If you are concerned about possible rogue trader activity in Norfolk, contact us through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert – Social media posts stating you can claim ‘free coupons or vouchers’ – 12 November 2019

We are warning about a number of scam social media posts circulating which state you can claim free coupons or vouchers.

These are recent examples which have been reported to Trading Standards and all are fake and have no connection to the genuine businesses.

These type of scam posts will often claim that the company is ‘celebrating it’s anniversary’ or it is part of a ‘today only promotion’.

If you see one of these giveaway posts, don’t be tempted to participate. You have no chance of winning the promised prize, and you may risk your privacy and security by sharing your personal information with online scammers.

Scam Alert – Telephone cold calls claiming to be from Citizens Advice – 8 November 2019

We are warning about telephone cold calls claiming to be from Citizens Advice.

This follows a report from a Norfolk resident who received a cold call claiming to be from ‘Citizens Advice’ during which the cold caller attempted to engage with the call recipient about ‘debts’

Citizens Advice do not cold call or authorise others to cold call on their behalf.

If you receive one of these calls do not give or confirm any personal information, hang up and report the call to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06

Information Alert – Home repairs or improvements? Make sure you #CHECK – 7 November 2019

Whether the weather has left your home needing repairs or you’re thinking about home improvements, Norfolk Trading Standards are reminding consumers to think #CHECK when considering choosing a tradesman or business to complete these.

  • Compare - use Trusted Trader and get three quotes
  • History - ask for the traders' references, recommendations and reviews, and make sure you check them out
  • Establish the details - what is being done, by who, by when and for how much? Remember that a quote is more binding than an estimate.
  • Contract - ensure everything is recorded including work and payment schedules, and the paperwork contains the trader's correct name and address
  • Keep all of the paperwork - this may be needed should anything go wrong.

Visit www.citizensadvice.org.uk/consumer for more information.

Scam Alert – Telephone cold calls about ‘loft insulation’ – 6 November 2019

We are again warning about telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a cold call claiming to be the ‘local conservation officer’. The cold caller then asked several questions about the properties’ insulation and then attempted to pressure the call recipient into making an appointment for a ‘surveyor’ to visit.

Previously a variety of claims and approaches have being used during these types of calls including:

  • That a ‘compulsory insulation survey’ is required
  • That your insulation ‘needs to be checked’ and they can send an ‘insulation expert’ to do this
  • That ‘old’ or ‘fibreglass insulation’ is now ‘illegal’ or ‘unsafe’, sometimes stating this is due to ‘fire safety’
  • That ‘council grants’ are available

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Scam Alert – ‘International Postcode Online Lottery’ Letters – 5 November 2019

We have received reports from Norfolk residents about letters claiming to be from the ‘International Postcode Online Lottery’. The letter states the resident has been awarded a prize of £900,000 in a recent draw.

These letters are a scam and no prize is available. If you receive this type of letter do not contact them in any way and dispose of it correctly.

Here are some simple steps you can take to avoid lottery scams:

  • If you haven’t entered a lottery then you can’t have won it. Never respond to unexpected communications.
  • Official lotteries in other countries operate in much the same way as the UK’s National Lotto. No official lotteries that we know of contact people to tell them of their win.
  • We don’t know of any official lottery operators who ask for fees to collect winnings. Any request for a fee payment is a good indication that someone is trying to scam you.
  • Never disclose your bank details or pay fees in advance to claim a lottery win
  • If they’ve provided an email address to respond to, be very suspicious of addresses such as @hotmail.com or @yahoo.com or numbers beginning with 07 because these are free to get hold of
  • Genuine lotteries thrive on publicity. If they ask you to keep your win a secret it’s likely to be a scam.
  • Many examples of lottery scam letters have bad spelling and grammar – see this as a warning that fraudsters are at work

Scam Alert – Telephone cold calls claiming to be from ‘Amazon’ – 4 November 2019

Watch out for telephone cold calls claiming to be from ‘Amazon’.

In recent days we have had several reports from Norfolk residents of recorded message calls claiming to be from Amazon, these have included:

  • That your account ‘has been hacked’ and ’Amazon require bank details to confirm your identity and secure your account’ the call then states you can ‘press 1 for full information’
  • That your account ‘has been hacked’ and ‘a payment of £99.99 for Prime has been taken’ the call then states you can ‘press 1 to speak to an advisor’
  • That your Amazon Prime subscription ‘is about to renew at the cost of £39.99’ the call then states you can ‘press 1 to cancel’

Where residents have interacted with the call they have then been connected to a person who attempts to gather personal, account or financial details.

These calls are a scam and are not connected with Amazon in any way. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06

Rogue Trader Alert – Doorstep cold callers offering to ‘gravel driveways’ – 1 November 2019

Residents need to watch out for a male doorstep cold caller in the Roudham and East Harling areas offering to ‘gravel driveways’.

The cold caller was seen to be using a blue and white Iveco tipper lorry.

Never deal with cold callers looking to undertake work on or around your property. If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Cold Calling Alert – Doorstep cold callers enquiring about ‘insulation’– 30 October 2019

We are warning residents to be on their guard after receiving multiple reports of doorstep cold callers in the South Norfolk area enquiring about ‘loft insulation’.

The most recent reports have come from the Poringland and Swainsthorpe areas.

During the visits the cold callers are making a range of claims which have included:

  • That ‘they are working with the council’
  • That they are offering ‘Free loft inspections’
  • That ‘they are delivering a Government backed initiative supported by Norfolk County Council’
  • That ‘the Council will pay for any work they deliver’
  • That properties ‘require EPCs’
  • That ‘homeowners could be fined unless they up their energy rating’

Be very wary of claims made by doorstep cold callers and never give access to your property, agree to services, buy items or for return visits if approached in this manner.

Norfolk County Council and South Norfolk Council do not authorise cold callers to visit properties regarding insulation.

It is possible these cold callers could move onto other areas in Norfolk.

If you have received this type of doorstep cold call and have agreed to a further visit or for work to take place, please contact us through our partners, the Citizens Advice consumer helpline, on 03454 04 05 06

Anyone concerned about doorstep cold callers in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Police on 101

Impartial advice on energy saving and accessing grant schemes is available from the Energy Saving Trust

Scam Alert – Telephone cold calls offering to stop telephone cold calls – 29 October 2019

We are again warning Norfolk residents to be aware of telephone cold calls stating they can help stop telephone cold calls after receiving reports from residents recently.

We are aware that there are a number of companies cold calling claiming to be able to offer this ‘service’ with some charging one-off fees and others charging ongoing monthly fees.

It is extremely unlikely that any ‘service’ of this type can legitimately claim to be able to stop cold calls so any money paid is unlikely to achieve any benefit.

We always advise never to buy items or agree to ongoing services when approached by a telephone cold call.

If you have responded to one of these cold calls, which you now believe may not have been genuine or the company is taking an ongoing monthly payment and you need further advice contact our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or telephone 03454 04 05 06.

Rogue Trader Alert – Doorstep cold caller claiming to have seen ‘issues with your roof’ – 28 October 2019

We are warning residents to be on their guard after receiving a report of a male doorstep cold calling in the Weeting area.

This follows an incident where a man cold called at a property and claimed that he could see that the 'end capping' on the properties’ roof needed repair and offered to do this for £70.

The resident declined the offer, asked the cold caller to leave and reported the incident to us.

Never agree to work on or around your property if approached by a cold caller, no matter what claims are made.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Constabulary on 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website

Rogue Trader Alert – Doorstep Cold Caller offering ‘Tree pruning’ – 28 October 2019

We are warning residents to be on their guard after receiving reports of a man cold calling in the Eaton area offering to undertake ‘Tree Pruning’. The man was seen to return to a blue car.

Never  deal with cold callers looking to undertake work on or around your property.

If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners, the Citizens Advice consumer helpline, via their Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

News Alert – Friends Against Scams third anniversary – 28 October 2019

This week Friends Against Scams is celebrating their third anniversary!

Celebrate with them and join the army of over 300,000 Friends and complete the online awareness session today.

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