Consumer scam alerts

You can report scams to our partners the Citizens Advice consumer helpline using their online report form or by calling 03454 04 05 06,  or you can report a scam to Action Fraud, the UK national fraud office using their online fraud reporting tool or by calling 0300 123 2040.

Scam Alert – People’s Postcode Lottery letters – 19 September 2018

We have had reports from residents who have received letters claiming to be from the People’s Postcode Lottery.  Recent reports have come from the Diss area but these letters may be being sent to residents in other parts of Norfolk as well.

These letters are a scam and no prize is available.  Anyone who makes contact via the details supplied will be persuaded to part with personal details and money as part of an ‘upfront processing fee’.

If you receive this type of letter dispose of it correctly without responding in any way.

Here are some simple steps you can take to avoid lottery scams:

  • If you haven’t entered a lottery then you can’t have won it.  Never respond to unexpected communications.
  • Official lotteries in other countries operate in much the same way as the UK’s National Lotto.  No official lotteries that we know of contact people to tell them of their win.
  • We don’t know of any official lottery operators who ask for fees to collect winnings.  Any request for a fee payment is a good indication that someone is trying to scam you.
  • Never disclose your bank details or pay fees in advance to claim a lottery win
  • If they’ve provided an email address to respond to, be very suspicious of addresses such as @hotmail.com or @yahoo.com or numbers beginning with 07 because these are free to get hold of
  • Genuine lotteries thrive on publicity.  If they ask you to keep your win a secret it’s likely to be a scam.
  • Many examples of lottery scam letters have bad spelling and grammar – see this as a warning that fraudsters are at work

Cold Calling Alert – Further reports of doorstep cold callers enquiring about property insulation – 19 September 2018

We are warning residents to be on their guard again after receiving further reports of doorstep cold callers enquiring about properties insulation.

Reports this week have come from the Aylsham and Bradwell areas and have included claims about ‘being part of a Government backed scheme’ and that ‘old’ insulation is ‘unsafe’ and ‘a potential fire risk’.

We advise you to be very wary of claims made by doorstep cold callers and never agree to services, buy items or for return visits if approached in this manner.

It is possible these cold callers could move on to other areas in Norfolk.

Anyone concerned about doorstep cold calling in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Impartial advice on energy saving and accessing grant schemes is available from the Energy Saving Trust.

Scam Alert – Telephone cold calls claiming to be from Lloyds Bank – 19 September 2018

We are reminding residents to be on their guard for telephone cold calls claiming to be from their bank or building society.

This follows an incident where a Norfolk resident received a telephone cold call claiming to be from the ‘Lloyds Bank’ which stated that ‘their account had been compromised’.  The resident was then advised that ‘to keep their money safe’ they should ‘transfer it into a new account that had set up for them’.  The cold caller then gave details including a new account number and sort code to use.

The resident was instructed not to tell anyone about the call, but to go their local branch and transfer money to their ‘new account’.  The cold caller went on to make several claims about knowledge of the residents’ whereabouts and the route they would take to the bank.

If you receive a call claiming to be your bank or building society asking you to transfer money to a new or safe account or to reveal card details or PIN number then it is a scam.  Never give any personal information or financial details and hang up immediately.

Also, your bank or building society will never ask you for your passcode, PIN number, online banking passwords or other confidential information.  Never give them out, even by dialling them on the phone.

If you suspect a cold call is a scam, hang up, wait five minutes for the line to clear or use another phone and call your bank or building society on a phone number that you know is official.  This can normally be found on the company’s genuine website, official app, on a recent statement or on the back of your debit/credit card.  If the incident occurs during opening hours you can also report any incident at a local branch of your bank or building society.

If you feel threatened or that your personal safety is endangered following a telephone cold call contact Norfolk Police on 101 or in an emergency 999.

If you receive a cold call which you believe to be a scam you can report it to Action Fraud on 0300 123 2040 or the Citizens Advice Consumer Helpline on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from BT – 18 September 2018

We are continuing to receive reports about telephone cold calls claiming to be from BT.

Recent reports have included several variations of calls stating that BT have ‘detected issues with your Broadband’ and will then make a number of claims about scammers, hackers or malicious software accessing your broadband, router or computer.

The cold caller will then try to gain remote access to the call recipients’ computer to ‘fix the problem’.

We always advise to be wary of telephone cold calls and the claims made during them. If you receive a suspicious call claiming to be BT do not give or confirm any personal or financial details, hang up, wait five minutes and then contact BT customer service on 0800 800 150.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Cold Calling Alert – Doorstep cold callers enquiring about your properties ‘insulation’ – 13 September 2018

We have received reports of doorstep cold callers in the Horstead area.

Two men wearing branded tabards were seen going door to door enquiring about property insulation.

We advise you to be very wary of claims made by doorstep cold callers and never agree to services, buy items or for return visits if approached in this manner.

Impartial advice on energy saving and accessing grant schemes is available for the Energy Saving Trust.

Anyone concerned about doorstep cold calling in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming you have ‘paid too much Council Tax’ – 13 September 2018

Residents need to watch out for telephone cold calls claiming ‘you have paid too much council tax’.

This follows a report from a Norwich resident who received a call stating they had ‘paid too much council tax’, and that they were ‘due a refund of £6,000’ which they could claim on behalf of the resident as part of their ‘free service’.

The cold caller then attempted to take an upfront payment of £150 which they claimed would be ‘added to the refund’.

We advise you to be very wary of claims made during telephone cold calls and never give or confirm personal or financial details if approached this way.

If you receive one of these cold calls do not engage with the call, hang up and then report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

If you believe the council tax banding for your property is incorrect there is a system to challenge this available via the Valuation Office which is free of charge.  Full information on this is available via the GOV.UK website.

Scam Alert – Telephone cold calls regarding ‘loft insulation’ – 10 September 2018

Residents need to be careful of telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a cold call during which the cold caller claimed that ‘glass fibre insulation is dangerous’.  When the call recipient tried to find out who the call was from the cold caller hung up.

Previously a variety of claims and approaches have being used with these types of calls including:

  • That they can offer a ‘free roof insulation check’
  • That your insulation ‘needs to be checked’ and they offer a ‘free loft survey’
  • That ‘old’ or ‘fibreglass insulation’ is now ‘illegal’ or ‘unsafe’, sometimes stating this is due to ‘fire safety’
  • That they are ‘doing quotes in your area’

The cold caller will often then attempt to make an appointment for a ‘surveyor’ to visit your home.

We advise you to always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Rogue Trader Alert – Doorstep cold callers offering household cleaning products – 10 September 2018

We have received reports of a doorstep cold callers in the Wymondham area offering household cleaning products.

The cold callers are claiming that they are ‘ex-prisoners’ and ‘selling items as part of a rehabilitation scheme’.

We advise you never to deal with anyone who cold calls at your property offering to sell something.

It is possible these sellers may continue to move to other locations in the Norfolk area.

Anyone sighting these sellers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

Scam Alert – Telephone cold calls claiming to be from BT about ‘slow broadband’ – 10 September 2018

Residents need to be watch out for telephone cold calls claiming to be from BT.

In the most recent report a Norfolk resident received a telephone call from a person claiming they were calling from BT about ‘slow broadband’.  The cold caller went on to say that they could ‘help to put it right’.

The cold caller then asked the resident to download an app on their smartphone as part of the process.

We always advise to be wary of telephone cold calls and the claims made during them.  If you receive a suspicious call claiming to be BT do not give or confirm any personal or financial details, hang up, wait five minutes and then contact BT customer service on 0800 800 150.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Emails claiming to be from ‘DVLA’ regarding ‘Vehicle Tax Overpayment’ – 7 September 2018

Watch out for emails claiming to be from the ‘Driver & Vehicle Licensing Agency (DVLA)’ stating you ‘still have an outstanding vehicle tax refund of £499.53 from an overpayment’

The email goes on to say that ‘refunds are time limited’ and offers a link to ‘Claim now’.

These emails are not from DVLA and anyone following the link will be taken to a fake version of the DVLA website which will attempt to gather personal and financial details.  It is likely that several versions of this email will be circulating giving different refund amounts.

DVLA advise on their website that ‘we don’t send emails or text messages that ask you to confirm your personal details or payment information, such as for a vehicle tax refund. If you get anything like this, don’t open any links and delete the email or text immediately’.

If you have received an email which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Rogue Trader Alert – Doorstep cold caller offering to ‘collect scrap’ – 5 September 2018

We are warning residents to be on their guard after receiving reports of a man being seen going into gardens in the Costessey area.

When challenged by a resident he claimed was looking to ‘collect scrap’.  He was seen to return to a white Renault van.

We advise never to deal with cold callers looking to buy or sell items on the doorstep.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer on 03454 04 05 06 or to Norfolk Police on 101.  If you believe there is an immediate threat to security or safety call 999.

Scam Alert – Telephone cold calls claiming ‘your computer and ISP will be disconnected’ – 5 September 2018

We are warning about telephone cold calls delivering a recorded message claiming ‘your computer and ISP will be disconnected in the next 24 hours’ and giving the option to ‘press 1 to prevent this.

These calls are not genuine and are likely to be used to seek remote access to computers, gather personal, account or financial details or attempt to take payments.

If you receive one of these calls do not press any keys if prompted, hang up and report it to Action Fraud on 0300 123 2040.

Scam Alert – Telephone cold calls claiming to be from Openreach – 5 September 2018

We are warning residents to be vigilant after receiving reports about telephone cold calls claiming to be from ‘Openreach’.

In the most recent report a Norfolk resident received a telephone call from a person claiming they were calling from Openreach.  The cold caller stated that the residents’ ‘line had been corrupted’ and that unless they were given access to the residents’ computer they would ‘disconnected the line for 28 days’.  Fortunately, in this case the resident refused to give access and terminated the call.

We always advise to be wary of telephone cold calls and the claims made during them. I f you receive a suspicious call making claims about telephone, or broadband security we advise that you hang up, wait five minutes and then contact your service provider using a contact number from a bill or on their website.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Cold Calling Alert – Doorstep cold caller enquiring about ‘insulation’– 4 September 2018

We are warning residents to be on their guard after receiving a report of a doorstep cold caller in the Sheringham area.

In the incident a resident received a doorstep cold call from a man who claimed he was ‘part of government scheme to check if loft insulation and cavity walls have been done incorrectly’.  The resident declined the offer and reported the cold call to us.

We advise you to be very wary of claims made by doorstep cold callers and never agree to services, buy items or arrange return visits if approached in this manner.

Impartial advice on energy saving and accessing grant schemes is available from the Energy Saving Trust.

Anyone concerned about doorstep cold calling in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Rogue Trader Alert: Door to door fish sellers – 30 August 2018

Residents need to be on their guard as we have received reports of people selling fish door to door in west and north Norfolk.

Reports over the last week have included:

  • Three men cold calling in the Downham Market area
  • A man cold calling in the Holt area
  • A man driving a small red Ford van and wearing a long white coat going door to door in the Smallburgh area

In the past these type of sellers have been known to use high pressure sales tactics and there have been issues with the quality of the fish being offered, whether the type of fish is as claimed, and whether it has been appropriately stored for transportation.

It is possible these sellers may move on to other locations within Norfolk.

We advise you never to deal with cold callers and never be pressurised into buying on the doorstep.

If you are approached by these sellers or see them in your area please report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Police on 101.

Scam Alert – Text messages claiming to be from banks or financial service providers – 29 August 2018

Residents should always be very wary of text messages claiming to be from banks or financial service providers claiming there are 'issues' with accounts, requiring you to update information or change account settings, even if they appear in existing message streams.

If you receive this type of text message never use any links included in the message to access accounts or provide information.

If you are concerned about the security or status of an account log in to it by using an official app or via your web browser by entering the web address for the provider yourself.

You can find out more about staying safe when banking online on the Get Safe Online Website

Scam Alert – ‘Free Trial Offer’ adverts – 27 August 2018

We warning people to continue to watch out for ‘free trial offers’ being promoted via social media and online adverts.

Common examples of ‘free’ trail offers include skin care products, slimming pills and nutritional supplements.

Many consumers report that they responded to an advert online offering a ‘Free Trial’ and were then asked to give credit or debit card details believing that there is only a small charge to cover postage and packaging.

However, if the consumer fails to cancel the “Free Trial Offer” within a set time they are deemed to have agreed to an ongoing supply of the product, with a monthly charge which is taken directly from their account.  Consumers report payments ranging between £50 and £300.

If you have responded to one of these offers and need further advice contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06

Rogue Trader Alert – Doorstep cold caller offering ‘gutter cleaning services’ – 24 August 2018

Residents need to be on their guard as we have received reports of doorstep cold callers in the Shipdam area offering to ‘lay tarmac’.

The cold callers were seen to be using a white Citroen van.

We advise you never to deal with cold callers looking to undertake work on or around your property.  If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust?  Try a Norfolk Trusted Trader.  To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Rogue Trader Alert – Doorstep cold caller offering ‘gutter cleaning services’ – 24 August 2018

Residents need to be on their guard as we have received reports of a man doorstep cold calling in the North Walsham area offering ‘gutter cleaning services’.

The man was seen to be driving a silver Ford Transit van.

We advise you never to deal with cold callers looking to undertake work on or around your property.  If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust?  Try a Norfolk Trusted Trader.  To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Rogue Trader Alert – Doorstep cold callers in the North Norwich area – 14 August 2018

 of cold calling incidents in the North Norwich area.

In the first incident four men were seen going door to door in the Hellesdon area offering to sharpen tools.  During conversations with residents the men were attempting to gain access to properties.  The cold callers were seen to be using a light coloured Ford Transit van.

In the second incident men were described as ‘acting suspiciously’ while trying to buy scrap metal in the Taverham area.  These cold callers were seen to be driving a Ford Transit van.

We advise you never to deal with anyone who cold calls at your property offering to undertake services or attempting to buy or sell items.

Anyone sighting this cold callers in Norfolk or concerned about rogue trader activity in their community can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming you have ‘paid too much council tax’ – 12 August 2018

We are warning residents about telephone cold calls claiming ‘you have paid too much council tax’.

This follows a report from a Great Yarmouth resident who received a call stating they had ‘paid too much council tax’, following this claim the cold caller requested bank card details so they could ‘pay them back’.

We advise you to be very wary of claims made during telephone cold calls and never give or confirm personal or financial details if approached this way.

If you receive one of these cold calls do not engage with the call, hang up and then report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

If you believe the council tax banding for you property is incorrect there is a system to challenge this available via the Valuation Office which is free of charge . Full information on this is available via the GOV.UK website.

Cold Calling Alert – Doorstep cold callers asking about your ‘domestic energy supplier’ – 6 August 2018

Residents need to be on their guard as we have received reports of doorstep cold callers in the Cringleford and North Norwich areas.

The cold caller was asking householders about their ‘domestic energy supplier’.

We advise you to be very wary of claims made by doorstep cold callers and never agree to services, buy items or for return visits if approached in this manner.

Anyone concerned about doorstep cold calling in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Rogue Trader Alert – Doorstep cold callers offering household cleaning products – 3 August 2018

Residents need to be on their guard as we have received reports of a doorstep cold callers in the Bradwell area offering household cleaning products.

The cold callers are claiming that they are ‘ex-prisoners’ and ‘have to sell items door to door as part of their release’.

We advise you to never deal with anyone who cold calls at your property offering to sell something.

It is possible these sellers may continue to move to other locations in the Norfolk area.

Anyone sighting these sellers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

Rogue Trader Alert – Doorstep cold callers offering ‘roofing work’ – 1 August 2018

We are warning residents to be on their guard after receiving reports of a doorstep cold caller in the Horsford area.

The reports were of a man cold calling at properties offering to undertake 'roofing work'.  The man was seen to be driving a small red car.

We advise you to never deal with anyone who cold calls offering to undertake work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust?  Try a Norfolk Trusted Trader.  To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone?  To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Cold Calling Alert – Doorstep cold callers offering ‘driveway cleaning’ – 31 July 2018

We are warning residents to be on their guard again after receiving reports of a doorstep cold caller in the King’s Lynn area offering to undertake ‘driveway cleaning'.

We advise you never to deal with anyone who cold calls at your property offering to undertake work on or around your property.

Anyone concerned about doorstep cold callers in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader.  To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Scam Alert – Telephone cold calls claiming to be from the Telephone Preference Service – 30 July 2018

We have received more reports about telephone cold calls claiming to be from the Telephone Preference Service (TPS).

During the calls the cold caller states that they calling from or on behalf of the Telephone Preference Service, they will then claim that:

  • They are ‘checking details and if you still wish to be registered with the TPS’, the caller then attempts to gather personal information and credit or debit card details from the call recipient
  • They are offering a service that can stop ‘all cold calls’ for a monthly, annual or ‘lifetime’ fee

These calls are not genuine and are not connected with the TPS in any way.  The TPS will never cold call requesting payment or card details or selling any form of service.

It is free to sign up to the TPS register and once an individual's telephone number is on the TPS, it will remain on it and there is no need to update the registration.

If you receive a cold call claiming to be from the TPS do not give or confirm any details, hang up and report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

To register with the TPS call 0345 070 0707 or visit www.tpsonline.org.uk

Rogue Trader Alert – Sales of watches from a car – 27 July 2018

We are warning residents to be on their guard after receiving reports of a man attempting to sell watches from a car.

We received a report this week from the King’s Lynn area about a man driving a convertible car approaching people in the street asking if they want to buy a watch.  The manwas seen to have a number of different watches on the passenger seat of the vehicle.

We advise you to never purchase items if approached in this manner.

There is a high possibility that the items being sold are low quality counterfeits versions of well known ‘high value’ brands.

It is possible this seller could move on to other parts of Norfolk.

Anyone sighting this seller in Norfolk or concerned about rogue trader activity in their community can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

Information Alert – Norfolk illegal tobacco roadshow 2018 – 26 July 2018

We are urging people to help protect children in Norfolk by reporting illegal tobacco sales to aid the crackdown on traders who sell illegal cigarettes and tobacco.

From Tuesday 7 August Trading Standards and Public Health officers will be will be visiting Great Yarmouth, King’s Lynn, Thetford and Norwich and are calling on people to come along to find out more about illegal tobacco and its dangers.

You will also be able to meet Yoyo the tobacco sniffer dog who has played a big part in the illegal tobacco seizures successfully made by our Trading Standards officers in the past year and see him working with his handler to practice searching for tobacco.  Trainee sniffer dogs Peggy and Maggie will also be there.

Roadshow dates and locations:

  • Great Yarmouth Market Place - Tuesday 7 August, 9am-5pm
  • King’s Lynn Vancouver Quarter shopping centre - Wednesday 8 August, 9am-5pm
  • Thetford Kings Square - Thursday 9 August, 9am-5pm
  • Norwich the Forum - Friday 10 August, 8.30am-6pm

During the week we will be sharing information from the roadshow events each day on our Facebook page and on Twitter.

Scam Alert – Computer ‘fault’ scams – 25 July 2018

We regularly receive reports from Norfolk residents who have received ‘computer fault’ scam telephone cold calls.

These callers claim to work for well-known computer software, telecoms or broadband suppliers.  The caller advises that there is a problem with the user’s computer or broadband equipment, often making claims about ‘viruses’, ‘criminals controlling your machine’ and ‘hackers accessing your router’ and that they will be ‘blocking computers from the internet’ or ‘cutting off broadband access’ if the recipient does not agree to immediate remedial work.

The caller will then then attempt to gain remote access to the computer.  This could give them the opportunity to plant malicious software onto the computer or access personal information held on the computer, including account log-in information and bank details, which can be used to commit fraud.

Victims can also end up being asked to pay for the ‘fixes’ the scammer has made to their computer.

If these people do not succeed at the first contact they are known to try calling again repeatedly.  Also where they have been successful in charging a fee the scammers have targeted people again telling them the ‘problem’ has returned.

We have been issuing warnings around ‘computer fault’ cold calls for a number of years but there seems to be little decrease in their number.  Fortunately the majority of the reports we receive are from residents who are aware of the issue and have terminated the call without giving access to their computer or making payment.

Please continue to share with others the information that well known computer companies, telecoms or broadband providers never cold call offering to fix problems with computers or requesting personal or financial details.

If you are concerned about the security of your home computer or to fix problems or issues with it we would advise you to find a quality local trader like a Norfolk Trusted Trader.  You can search the Trusted Trader Directory at www.norfolk.gov.uk/trustedtrader

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from HMRC – 24 July 2018

We are still receiving reports about telephone cold calls claiming to be from HM Revenue and Customs (HMRC).

These reports include a number of automated recorded message calls regarding HMRC taking court action against you for unpaid tax.  These call then provide a press number option to speak with your ‘case manager’.

HMRC state that if you receive a suspicious call or voicemail from ‘HMRC’ about ‘a lawsuit being brought against you’ it is a scam.  HMRC advise not to comply with any instructions given in the call and hang up.

Rogue Trader Alert: Door to door fish sellers – 20 July 2018

We are warning residents to be vigilant after receiving reports of people selling fish door to door in Norfolk.

Reports have been received from the Wisbech areas about three men in a white van cold calling at properties offering to sell fish.

In the past these type of sellers have been known to use high pressure sales tactics and there have been issues with the quality of the fish being offered, whether the type of fish is as claimed, and whether it has been appropriately stored for transportation.

It is possible these sellers may move on to other locations within Norfolk.

We advise you not to deal with cold callers and never be pressurised into buying on the doorstep.

If you are approached by these sellers or see them in your area please report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Police on 101

Information Alert – Friends against Scams pop-up advice shops - King’s Lynn and Norwich – 18 July 2018

As part of Norfolk Day 2018 we are holding two Friends against Scams pop up advice shops on Friday 27 July in King’s Lynn and Norwich.

In King's Lynn we will be at NatWest in the Tuesday Market Place and in Norwich we will be at NatWest, Gentleman’s Walk.

To find out more about staying safe from scams and frauds drop in anytime from 10am-2pm.

Cold Calling Alert – Doorstep cold-callers offering for their ‘insulation expert’ to ‘assess their property’ – 16 July 2018

We are warning residents to be on their guard after receiving a report of a doorstep cold caller in the west Norwich area.

The cold-caller was offering householders the opportunity for their ‘insulation expert’ to ‘assess their property’.

We advise you to be very wary of claims made by doorstep cold callers and never agree to services, buy items or for return visits if approached in this manner.

Impartial advice on energy saving and accessing grant schemes is available from the Energy Saving Trust.

If you see doorstep cold-callers in Norfolk or are concerned about rogue trader activity in your community, contact us through our partners the Citizens Advice consumer helpline using their online reporting form or on 03454 04 05 06.

Rogue Trader Alert – Doorstep cold-caller offering beds – 13 July 2018

We are warning residents to be on their guard after receiving reports of a cold caller offering beds in the King’s Lynn area.

A man was seen going door-to-door offering to sell beds to householders. The man was seen to return to a sign-written white Renault van.

We advise you to never deal with anyone who cold-calls at your property or approaches you in the street offering to sell you something.

If you see doorstep cold-callers in Norfolk or are concerned about rogue trader activity in your community, contact us through our partners the Citizens Advice consumer helpline using their online reporting form or on 03454 04 05 06.

Rogue Trader Alert – Doorstep cold-callers offering garden furniture – 13 July 2018

We are warning residents to be on their guard after receiving reports of a cold caller offering garden furniture in the Norwich area.

A man was seen going door-to-door offering to sell garden furniture to householders.  The man was seen to return to a sign written silver Mercedes Sprinter van.

We advise you to never deal with anyone who cold calls at your property or approaches you in the street offering to sell you something.

If you see doorstep cold-callers in Norfolk or are concerned about rogue trader activity in your community, contact us through our partners the Citizens Advice consumer helpline using their online reporting form or on 03454 04 05 06.

Rogue Trader Alert – Doorstep cold-calling incidents – 12 July 2018

Residents should be on their guard to doorstep cold calling even if they are displaying a No Cold Calling sticker.

This follows a number of recent reports from residents who have had cold callers at their door despite displaying a sticker, with some reporting that the callers can be difficult to turn away and in some cases verbally aggressive when the presence of the sticker is pointed out.

We are asking residents to report all doorstep cold calling incidents to us, especially if their property is displaying a No Cold Calling door sticker of any type.  We are also offering the following advice:

  • If someone cold calls at your property remember it is your doorstep so your decision whether you even answer the door, if you can check through a spy hole or look from a window to see who is there
  • Think about your home security, make sure other doors to your property are locked before answering the front door
  • If the person is offering services or trying to sell something politely but confidently say you are not interested and close the door
  • If the person is claiming to represent an authority or organisation ask to see ID.  If ID is offered, ask if you can take it to check its validity.  If you are given the ID close the door and contact the company or organisation on the ID by a number you find online or in the phone book.  Do not use information on the ID, it could be fake.
  • If no ID is offered, the caller refuses to let you check it, or you can not verify it is genuine politely but confidently say you are not interested and close the door
  • As the cold caller leaves, if you can safely from inside your property watch and see:
    • Do they go to call at neighbouring properties?
    • Do they return to a vehicle, is it sign written, can you see the make, model, colour and registration plate?
    • Are they alone or working with others?
    • Note down a description of the cold caller, why they were calling and who they say they were representing – all of this information is very useful to Trading Standards and the Police when looking at Cold Calling incidents

You can report doorstep cold calling incidents to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary on 101.  In an emergency always dial 999.

Why not consider setting up a No Cold Calling Zone in your community?  You can find out more about our scheme at www.norfolk.gov.uk/nccz

Scam Alert – Telephone cold calls claiming ‘your broadband will be disconnected in 24 hours’ – 11 July 2018

Watch out for telephone cold calls delivering a recorded message claiming ‘your broadband will be disconnected in 24 hours’.

We have received a number of reports about these calls in the last week with the common theme being a recorded message which is delivered in an ‘American accent’ that goes on to offer the call recipient press number options to ‘speak to an operative to prevent disconnection’.

These calls are not genuine and are likely to be used to seek remote access to computers, gather personal, account or financial details or attempt to take payments.

If you receive one of these calls do not press any keys if prompted, hang up and report it to Action Fraud on 0300 123 2040

Scam Alert – People’s Postcode Lottery letters – 10 July 2018

We are receiving reports again from residents who have received letters claiming to be from the People’s Postcode Lottery.  Recent reports have come from the Norwich area but these letters may be being sent to residents in other parts of Norfolk as well.

These letters are a scam and no prize is available.  Anyone who makes contact via the details supplied will be persuaded to part with personal details and money as part of an ‘upfront processing fee’.

If you receive this type of letter dispose of it correctly without responding in any way.

Here are some simple steps you can take to avoid lottery scams:

  • If you haven’t entered a lottery then you can’t have won it.  Never respond to unexpected communications.
  • Official lotteries in other countries operate in much the same way as the UK’s National Lotto.  No official lotteries that we know of contact people to tell them of their win.
  • We don’t know of any official lottery operators who ask for fees to collect winnings.  Any request for a fee payment is a good indication that someone is trying to scam you.
  • Never disclose your bank details or pay fees in advance to claim a lottery win
  • If they’ve provided an email address to respond to, be very suspicious of addresses such as @hotmail.com or @yahoo.com or numbers beginning with 07 because these are free to get hold of
  • Genuine lotteries thrive on publicity.  If they ask you to keep your win a secret it’s likely to be a scam.
  • Many examples of lottery scam letters have bad spelling and grammar – see this as a warning that fraudsters are at work

Scam Alert – Emails claiming to be from TSB – 5 July 2018

Action Fraud have warned TSB customers to be aware of a number of fake emails currently circulating claiming to be from the bank.

If you think you’ve been a victim of fraud or cyber-crime contact Action Fraud using their online form or by calling their helpline on 0300 123 2040

Rogue Trader Alert – Further report of doorstep cold callers in Norfolk – 4 July 2018

We are warning residents to be on their guard after receiving reports of a doorstep cold callers in Norfolk.

Firstly we have received reports of a man cold calling in the Shipdam area offering to undertake driveway and hard landscaping work.  The man usually carries postcards detailing their 'services' and has been seen to be using a yellow tipper truck and a white minibus.

In some reports when residents have declined the offer of work the man has become verbally aggressive.

Secondly we have had further reports of doorstep cold callers trying to sell household cleaning products.  Today two men carrying large bags were seen in the Kenninghall area.

We advise you to never deal with cold callers attempting to sell items or looking to undertake work on or around your property.

If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

It is possible these cold callers may continue to move to other locations in Norfolk.

Anyone sighting these cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

If you feel intimidated by a cold caller or sight these cold callers and are concerned for vulnerable neighbours call 999

Rogue Trader Alert – Doorstep cold callers offering household cleaning products – 3 July 2018

We are warning residents to be on their guard after receiving reports of a doorstep cold callers in the Aylsham area offering household cleaning products.

The cold callers are claiming that they are ‘ex-prisoners’ and ‘selling items as part of a rehabilitation scheme’.

We advise you to never deal with anyone who cold calls at your property offering to sell something.

It is possible these sellers may continue to move to other locations in the Norfolk area.

If you see these sellers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

Scam Alert – Telephone cold calls offering to stop telephone cold calls – 2 July 2018

We are warning residents to be aware of telephone cold calls stating they can help stop telephone cold calls after receiving a number of reports from residents recently.

We are aware that there are a number of companies cold calling claiming to be able to offer this ‘service’ with some charging one off fees and others charging ongoing monthly fees.

It is extremely unlikely that any ‘service’ of this type can legitimately claim to be able to stop cold calls so any money paid is unlikely to achieve any benefit.

We always advise never to buy items or agree to ongoing services when approached by a telephone cold call.

If you have responded to one of these cold calls, which you now believe may not have been genuine or the company is taking an ongoing monthly payment and you need further advice contact our partners the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from Careline – 27 June 2018

We are highlighting a warning from King’s Lynn & West Norfolk Borough Council about telephone cold calls claiming to be from their service Careline.

This follows an incident reported to them where a resident received a telephone call from someone claiming to represent the Careline service, during the call the cold caller asked for bank details.

King’s Lynn & West Norfolk Borough Council offer the following advice:  "While a Careline representative may call you to make an appointment, we will never cold-call you to try and sell you products, and we will never ask you for your bank details over the phone.  If you have any doubt that contact from Careline is genuine, end the call and phone us back on 01553 616200."

You can report any suspicious calls or emails to Action Fraud using their online form or by calling their helpline on 0300 123 2040.

Scam Alert – Gamers and parents of young people playing Fortnite warned about scam messages offering ‘free V-Bucks’ – 26 June 2018

Gamers and parents of young people playing Fortnite are being advised to be aware of a number of scam messages posted on social media sites and YouTube claiming to offer ‘free V-Bucks’ which is the currency for the game.

Action Fraud have issued warnings after receiving reports, mainly by parents on behalf of their children, of fraudsters who are taking advantage of Fortnite gamers .  In most reports, the gamer has seen an advert on a social media channel which claims that by following a web link and entering some information, they will receive free Vbucks.  Fraudsters will ask the gamer for information about their account which will then allow them to log in and create fraudulent charges.

Other reports have included:

  • Adverts for ‘discounted V-Bucks’ requiring the payment to be made by credit card, with the card information then being used fraudulently
  • Sites offering V-Bucks in exchange for telephone numbers, which are then signed up for premium rate subscription services
  • Listings claiming to be offering Free V-Bucks which are actually charging for them
  • Sites offering free V-Bucks requiring you to reveal login details, which can then be used to hijack and take control of your account

So far the average loss reported by Action Fraud is £146 per victim.

Epic Games, the creators of Fortnite, have issued warnings about ‘scam sites’ offering free or discounted V-Bucks and state that 'unless you are logging in, Epic will never ask for your password or any other account information, scammers will work to replicate the look and feel of an official Epic website, so please double check the URL’.

Fortnite users can follow this advice to stay safe:

  • Never share your account details with anyone else
  • Never try to purchase V-Bucks from anywhere other than an official Fortnite website
  • Don't be tempted by offers, cheats, hacks or discounts from non-official websites
  • Never enter your credit or debit card information for Fortnite items on a non-official site
  • You'll never be asked for your password through email, social media or a non-Epic website
  • Never share or buy Fortnite accounts
  • Remember: Free V-Bucks don't exist – so you'll never be able to get them without paying
  • Verify your email address on your Fortnite account
  • Set up two-factor authentication in your security settings to boost security

If you have been a victim of fraud or a cyber crime you can report it to Action Fraud on 0300 123 2040

Information Alert – Keeping adults safe from abuse and neglect survey – 25 June 2018

Norfolk Adult Safeguarding Board (NSAB) is running a survey to understand safeguarding concerns in Norfolk.

The survey is open until 5pm on Monday 9 July.

NSAB wants to understand how you think we can best protect vulnerable people, and how we can improve safeguarding services in Norfolk.

Joan Maughan, independent chair of the Safeguarding Adults Board, said:  "This is a great opportunity to really find out how people and organisations recognise all the different types of abuse and neglect that can happen to any vulnerable adult from any background.  It is crucial that we regularly review how we provide safeguarding services to ensure we support and protect vulnerable adults effectively.”

The ‘Keeping Adults Safe from Abuse and Neglect’ survey is anonymous.  No one will be identified by their answers and participation is voluntary.  Participants can skip questions or opt out entirely.

Scam Alert – University rental fraud – 25 June 2018

We are highlighting a warning from Action Fraud to potential University students to be aware of rental fraud when considering accommodation.

Fraudsters will often target college and university students ahead of the new term with fake lettings in local accommodation, taking advantage of the huge demand to collect fees up front to secure a deposit.

Between April 2014 and March 2018, 930 reports of university-related rental fraud, with losses of £1.1m, were made to Action Fraud.  However, the true figure is believed to be higher, as the figure is dependent on victims making their student status known when reporting the incident.

The number of reports peaked each year in September when students are likely to be organising their accommodation for the academic year. 61% of university rental fraud victims reported a ‘significant’ impact on their health or financial wellbeing as a result of being defrauded. 

Action Fraud offer the following advice to protect yourself from rental fraud:

  • Visit the property before you pay – watch out for adverts with no photos, or where multiple adverts have the same photos as they could be fake.  Do not pay any money until you or a reliable contact has visited the property with an agent or the landlord.
  • Be cautious about how you send money – the safest way to make a payment is by a credit card in person at the letting agent’s office.  Be sceptical if you’re asked to transfer money via a money transfer service.
  • Don’t be pressured into transferring large sums of money – under no circumstances would a genuine bank or another trusted organisation force you to make a financial transaction on the spot.
  • Check that the owner is on an approved accommodation list – check with your student union or accommodation office as many universities and colleges will have an approved housing list.  Also look for accreditation membership such as National Approved Letting Scheme (NALS), Royal Institution of Chartered Surveyors (RICS) or Association of Residential Letting Agents (ARLA).

If you think you’ve been a victim of Rental Fraud contact Action Fraud using their online form or by calling their helpline on 0300 123 2040

Rogue Trader Alert – Continued reports of doorstep cold callers selling ‘their’ artwork – 21 June 2018

We are warning residents to be on their guard after receiving further reports of doorstep cold callers attempting to sell ‘their’ artwork.

These cold callers will usually carry cards stating they are deaf and often claim that they are selling ‘their’ artwork to help fund ‘education costs or expenses’.

We advise never to deal with anyone who cold calls at your property offering to sell something or trying to sign you up to a service.

Reports this week have been received from the Thetford, Roydon, Diss, Acle, Lingwood, Brundall, Blofield, Little Plumstead and Ormesby areas, but it is possible this and other doorstep cold callers using this approach could appear in other parts of Norfolk in the coming days and weeks.

Anyone sighting these sellers in Norfolk can report it to Trading Standards, through our partners the Citizens Advice consumer helpline, on 03454 04 05 06 or to Norfolk Police via 101.

If you are concerned about rogue trader activity in your community you can also contact Trading Standards for further advice on 03454 04 05 06 or find out about our No Cold Calling Zone scheme at www.norfolk.gov.uk/nccz

Scam Alert – Telephone cold calls claiming to be from the Great Yarmouth Borough Council – 21 June 2018

Great Yarmouth Borough Council are warning about telephone cold calls claiming to be from the council.

During these calls the cold caller is stating that the call recipient is 'eligible to receive a large grant for home improvements' and to release the grant money the cold caller then says an upfront payment of £200 is needed for which they then attempt to take bank card details.

These calls are not genuine and not connected with Great Yarmouth Borough Council in any way.

The council have said: 'This is a scam. Great Yarmouth Borough Council would not cold-call you to ask for payment or bank card details'.

Anyone receiving one of these calls is advised to not give or confirm any information, hang up and then report the call to Action Fraud on 0300 123 2040.

Scam Alert – Telephone cold calls offering supplies of ‘vitamins and health supplements’ – 20 June 2018

We are warning residents about telephone cold calls trying to sell supplies of vitamins and ‘health supplements’.

During the call the cold caller will claim that they has been ‘referred’ or ‘recommended’ to them, sometimes stating by their ‘local health centre or GP’, as someone who could benefit from their products.

The cold caller will then try to discuss with the call recipient their ‘health issues’ before recommending some of their products. They will often make a range of false or misleading claims about the effectiveness of their products and during what can be lengthy cold calls use a number of high pressure and aggressive sales techniques to complete a sale.

People who have agreed to purchase items are then charged highly inflated prices for what are often simple supplements or vitamins, often being persuaded to buy large quantities as a way to ‘save even more money’.

Some are then repeatedly targeted over weeks and months, each time attempting to sell further products or higher amounts.

We advise always be very wary of any approach made in a telephone cold call and never give or confirm any personal details, purchase items, sign up to contracts or agree to a home visit if approached in this manner.

These calls are likely to be targeted towards older and vulnerable people so please share this warning with relatives, friends and neighbours.

If you need advice about telephone cold calling or have agreed to an ongoing supply of an item during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Rogue Trader Alert – Doorstep cold callers offering ‘garden services’ – 14 June 2018

Residents are warned to be on their guard after receiving reports of two women doorstep cold calling offering ‘Garden Services’ in the Hellesdon area.  The two women were seen to be driving a red BMW car.

We advise never deal with cold callers looking to undertake work on or around your property.

If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone?  To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Rogue Trader Alert: Door-to-door fish sellers – 13 June 2018

Residents are warned to be vigilant after receiving reports of people selling fish door-to-door in Norfolk.

Reports so far this week have been received from the Harleston and Acle areas about two men in a white van, printed with the words ‘Ocean Fresh’, cold-calling at properties offering to sell fish.

In the past these type of sellers have been known to use high pressure sales tactics and there have been issues with the quality of the fish being offered, whether the type of fish is as claimed, and whether it has been appropriately stored for transportation.

It is possible these sellers may move on to other locations within Norfolk.

We advise consumers to not deal with cold callers and never be pressurised into buying on the doorstep.

If you are approached by these sellers or see them in your area please report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Police on 101

Rogue Trader Alert – Doorstep cold callers selling ‘their’ artwork – 12 June 2018

Residents are warned to be on their guard after receiving reports of doorstep cold callers attempting to sell ‘their’ artwork.

These cold callers will usually carry cards stating they are deaf and often claims that they are selling ‘their’ artwork to help fund ‘education costs or expenses’.

We advise never to deal with anyone who cold calls at your property offering to sell something or trying to sign you up to a service.

Reports this week have been received from the Swaffham, Griston, Watton and Attleborough areas, but it is possible this and other doorstep cold callers using this approach could appear in other parts of Norfolk in the coming days and weeks.

Anyone sighting these sellers in Norfolk can report it to us through our partners the Citizens Advice consumer helpline, on 03454 04 05 06 or to Norfolk Police via 101.

If you are concerned about rogue trader activity in your community you can also contact Trading Standards for further advice on 03454 04 05 06 or find out about our No Cold Calling Zone scheme at www.norfolk.gov.uk/nccz.

Scam Alert – Telephone cold calls claiming to be from the Telephone Preference Service – 10 June 2018

We are again receiving reports about telephone cold calls claiming to be from the Telephone Preference Service (TPS).

During the calls the cold caller states that they calling from or on behalf of the Telephone Preference Service, they will then claim that:

  • They are ‘checking details and if you still wish to be registered with the TPS’; the caller then attempts to gather personal information and credit or debit card details from the call recipient
  • That they are offering a service that can stop ‘all cold calls’ for a monthly, annual or ‘lifetime’ fee

These calls are not genuine and are not connected with the TPS in any way.  The TPS will never cold call requesting payment or card details or selling any form of service.

It is free to sign up to the TPS register and once an individual's telephone number is on the TPS, it will remain on it and there is no need to update the registration.

If you receive a cold call claiming to be from the TPS do not give or confirm any details, hang up and report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

To register with the TPS call 0345 070 0707 or visit www.tpsonline.org.uk

Scam Alert – Telephone cold calls regarding loft insulation – 7 June 2018

Watch out for telephone cold calls regarding loft insulation.  This follows a number of reports in recent weeks from across Norfolk.

During these calls a variety of claims and approaches are being used including:

  • That they can offer a ‘free roof insulation check’
  • That your insulation ‘needs to be checked’ and they offer a ‘free loft survey’
  • That ‘old’ or ‘fibreglass insulation’ is now ‘illegal’ or ‘unsafe’, sometimes stating this is due to ‘fire safety’ or ‘Brexit’
  • That they are ‘doing quotes in your area’

The cold caller will then attempt to make an appointment for a ‘surveyor’ to visit your home.

We advise you to always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from HMRC – 7 June 2018

We are aware of a number of reports from Norfolk residents in the last few days about telephone cold calls claiming to be from HMRC about Income Tax debts.

During the cold calls the callers are often stating they are ‘HMRC Officers’ and are calling about ‘discrepancies’ or ‘underpayment of tax’ sometimes claiming the debts go back a number of years.

The cold callers are then making a number of demands including:

  • That the resident gives the caller personal information and bank account details
  • That the resident arranges to transfer part or all of the alleged ‘debt’
  • That the resident withdraws cash from accounts which will then be collected from their home
  • That the resident purchases high value gift cards, often iTunes cards, to the value of the alleged debt.  Following this the resident will receive a further call to take the details from the gift cards to ‘clear the outstanding balance’.

In some cases the cold callers are making threats about the call recipient being ‘arrested’ or having to attend court if they do not comply with the callers instructions.

HMRC advises that phone scams are widely reported, and generally attempt to target elderly and vulnerable people.  They often involve people receiving a call out of the blue and being told that HMRC is investigating them.  If you can’t verify the identity of the caller, we recommend that you do not speak to them.

We advise you to always be very wary of any approach made in a telephone cold call and never give or confirm any personal details, financial details or agree to make payments if approached in this manner.

You can report suspicious telephone cold calls to Action Fraud on 0300 123 2040.

If you need advice about cold calling contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Safety Alert: 'Squishies' –  5 June 2018

Squishies are a current trend for small children.  They come in many shapes and sizes, often in in the shape of food related items or cute cartoon animals.  Their play value is that they squash down and slowly inflate back to the original toy’s shape and size.

As with most popular toys there are cheaper copied versions around on the marketplace.  These copied versions are normally of lower quality and present risks to very small children who might mistake the toys for mallow type food products, bite parts off and choke on them.  We would recommend that these sort of toys of whatever make or manufacture are very unsuitable for small children because of this risk.  They also are often also missing the name and address labelling of the importers, which is an criminal offence under toy safety requirements.

There have been several European Safety alerts (called ‘RAPEX’ alerts) over this type of toy and parents should be very wary of these cheaper copied Squishies and the dangers they might present to small children.

Parents who have bought these toys for their children should remove them immediately and dispose of them safety.

They can also report where they have bought or seen them for sale to the Citizens Advice consumer helpline on 03454 04 05 06.

Rogue Trader Alert: Door to door fish sellers – 23 May 2018

We are warning residents to be vigilant after receiving reports of people selling fish door to door in Norfolk.

Reports today have been received from the Hoveton and Horsford areas about a man in a red van sign written with the words ‘Fresh Fish’ cold calling at properties offering to sell fish.

In the past these type of sellers have been known to use high pressure sales tactics and there have been issues with the quality of the fish being offered, whether the type of fish is as claimed, and whether it has been appropriately stored for transportation.

It is possible these sellers may move on to other locations within Norfolk.

We advise consumers to never deal with cold callers and never be pressurised into buying on the doorstep.

If you are approached by these sellers or see them in your area please report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Police on 101 

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