Consumer alerts

You can report scams to our partners the Citizens Advice consumer helpline using their online report form or by calling 03454 04 05 06. Or you can report a scam to Action Fraud, the UK national fraud office, using their online fraud reporting tool or by calling 0300 123 2040.

Scam Alert – Emails claiming to be from TV Licencing stating you are ‘due a refund’ – 17 November 2017

Norfolk Trading Standards are warning about emails claiming to be from ‘TV Licencing’ stating that you are ‘due a refund’.

This follows reports from a number of Norfolk residents who have received these emails in the last few days.

These email are not from TV Licencing and they advise that if you receive this, or a similar email message, you should delete it.  They also advise if you have received this type of email and already clicked on the link, do not enter or submit any information.  Remember TV Licencing will never:

  • Email you to tell you that you’re entitled to a refund
  • Ask you to pay additional money for their services, eg when you are buying a licence or changing your details

Information Alert – Buying online?  Check out our top 10 tips – 16 November 2017

With Black Friday fast approaching and many stores offering their deals already, Norfolk Trading Standards are offering our Top 10 Tips for buying safely online:

  1. If you’re buying online, make sure you use a secure form of payment.  Credit cards, debit card and secure payment sites like PayPal give you extra protection from fraud than other methods of payment.
    Be very wary of any site selling items that ask you to pay by direct money transfer as if offer little protection
  2. Before entering any payment details online, ensure the link is secure:
        i) A padlock symbol should appear in your browser window frame as you log in or register.  Make sure the padlock is not on the page itself. If it is it could be a fraudulent site
        ii) The web address should begin ‘https://…’ The ‘s’ stands for secure
        iii) In later versions of browsers, the address bar or name of the site will turn green
  3. If you’re buying from a website that you don’t know or for the first time make sure you check them out, especially if they’re claiming to have stock of this year ‘must have items’ that no one else has
    i) Does the site have full contact details?  If it’s just an email address be very wary.
    ii) Look online, what is the site’s reputation?  What are other customers saying about them?
    ii) Have a good look at the site and its quality.  What is the copy like, are there spelling mistakes, do all the links on the page work?
  4. Be very wary of strange links shared in emails or via social media to websites offering ‘deals’.  Make sure your antivirus and phone software is up to date so that you don’t fall victim to any kind of malware that could be lying in wait
  5. Looking to buy via an online auction site?  Always use a secure payment site, such as PayPal – never pay money directly into the bank account of someone you don’t know
  6. When buying from online auction sites, if something seems too much of a bargain, it probably is.  The goods could be poor quality, fake or not even exist.  Research the seller before you bid, check feedback if available (but remember it can be falsified), be cautious if the items are being supplied from outside the UK and if you’re in any doubt, back out of the purchase.
  7. If you’re buying electrical goods or toys online, make sure they’re safe, check:
        i) The voltage for the product is 230v 50Hz (the UK’s usual domestic voltage)
        ii) That it’s fitted with a three-pin UK plug or charger
        iii) The item is CE marked
  8. This is a very busy time of year for many websites.  Make sure you order in plenty of time and get them to confirm the delivery date in writing.  If it’s just an estimated date it could change and you could end up waiting till after Christmas for the delivery
  9. If you need to return anything, proof of purchase is very important.  Keep receipts, electronic or otherwise
  10. Upon receipt of items brought online, check them before wrapping them.  This way you’ll avoid disappointment on Christmas day and can sort problems quickly with the supplier

Need more advice following an online purchase?  Contact our partners the Citizens Advice consumer helpline on 03454 04 05 06

Scam Alert – Telephone cold calls claiming to be from the Telephone Preference Service – 15 November 2017

Norfolk Trading Standards are again receiving reports about telephone cold calls claiming to be from the Telephone Preference Service (TPS).

During the calls the cold caller claims that they calling from or on behalf of the Telephone Preference Service and they are ‘checking details and if you still wish to be registered with the TPS’.

The cold caller then attempts to gather personal information and credit or debit card details from the call recipient.

These calls are not genuine and are not connected with the TPS in any way.  The TPS will never cold call requesting payment or card details.

It is free to sign up to the TPS register and once an individual's telephone number is on the TPS, it will remain on it and there is no need to update the registration.

If you receive a cold call claiming to be from the TPS do not give or confirm any details, hang up and report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

To register with the TPS call 0345 070 0707 or visit www.tpsonline.org.uk

Rogue Trader Alert – Flyers offering garden and tree surgery work – 14 November 2017

Norfolk Trading Standards are warning residents to be on their guard after receiving reports of flyers being hand delivered offering garden and tree surgery work in the Hethersett area.

The flyers claim to offer a range of garden work and give a freephone and mobile contact number but no further details about the business.

Trading Standards advises when looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Scam Alert – Telephone cold calls claiming to be from Lloyds Bank – 9 November 2017

Norfolk Trading Standards have been made aware of telephone cold calls claiming to be from Lloyds Bank.

This follows an incident where a Norfolk resident received a telephone cold call claiming to be from the ‘Lloyds Bank Investigative Department’ which stated that employees of the residents’ local branch are ‘committing scams’, which they are investigating.  The resident was then advised that ‘to keep their money safe’ they should ‘transfer it into a new account that had set up for them’. The cold caller then gave details including a new account number and sort code to use.

The resident was instructed not to tell anyone about the call, but to go their local branch and transfer money to their ‘new account’, making sure to leave less than £500 in the account, as the ‘scammers’ within the branch ‘wouldn’t look at any account containing less than £500’.

The resident was advised that they would be sent a new bank card for the account ‘in a few days’. The ‘Lloyds Bank Investigative Department’ then called back the next day to ensure that the money had been transferred.  

If you receive a call claiming to be your bank or building society asking you to transfer money to a new account or to hand over card details - it is a scam.

Never give any personal information or financial details and hang up immediately.

Also your bank or building society will never ask you for your passcode, PIN number or online banking passwords or other confidential information.  Never give them out, even by dialling them on the phone.

If you suspect a cold call is a scam, hang up, wait five minutes for the line to clear or use another phone and call your bank or building society on a phone number that you know is official. This can normally be found on the company’s genuine website, official app, on a recent statement or on the back of your debit/credit card.  If the incident occurs during opening hours you can also report any incident at a local branch of your bank or building society.

If you receive a cold call which you believe to be a scam you can report it to Action Fraud on 0300 123 2040 or the Citizens Advice Consumer Helpline on 03454 04 05 06.

Rogue Trader Alert – Doorstep cold calling incidents in the Norwich area – 7 November 2017

Norfolk Trading Standards are warning residents to be on their guard after receiving reports of a cold calling incidents in the south Norwich area.

Two males were seen going door to door, during one cold call they stated that soffits and facias on the property ‘would need replacing’.  The males were described as ‘young and casually dressed’ and were carrying leaflets about ‘energy efficient properties’.

Trading Standards advises never to deal with anyone who turns up at your door offering work on or around your property.

When looking to have this type of work done only deal with reputable companies you have researched, chosen yourself and have obtained a written quotation from.

It is possible these cold callers may move on to other parts Norfolk.

Anyone sighting these cold callers in Norfolk or concerned about rogue trader activity in their community can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

Looking for a Trader you can Trust ? Norfolk Trusted Trader offers a list of accredited traders covering everything from plumbing to gardening. For more information or to see our online directory visit the Norfolk Trusted Trader website.

Rogue Trader Alert – Doorstep cold callers selling household cleaning items– 6 November 2017

Norfolk Trading Standards are continuing to warn residents to be on their guard after receiving further reports of males going door to door selling household cleaning products.

This week reports have been received from the Cromer, Swaffham, Dereham, and Fakenham areas.

The sellers are claiming that they have ‘recently been released from prison’ or working as part of a ‘youth offending order’.  In some incidents they have also claimed to be ‘licensed’ for this work and are displaying some form of identification on lanyards.  In some reports the cold callers have been described as persistent, aggressive and intimidating in their approach and demeanour especially when residents decline the offer to purchase items.

Trading Standards advises never to deal with anyone who cold calls at your property offering to sell something.

It is possible these sellers may continue to move to other locations in the Norfolk area.

Anyone sighting these sellers in Norfolk or concerned about rogue trader activity in their community can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

Scam Alert – Telephone cold calls claiming to be offering ‘Government grants’ for replacement boilers – 2 November 2017

Norfolk Trading Standards are warning residents about telephone cold calls claiming to be offering ‘Government grants’ for replacement boilers after receiving a number of reports in recent days.

Trading Standards advises always be very wary of any approach made in a telephone cold call and NEVER give or confirm any personal details or agree to someone visiting your home if approached in this manner.

Impartial advice on energy saving and accessing genuine grants is available for the Energy Saving Trust

If you need advice about telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice consumer helpline on their online reporting form on their website or by telephone to 03454 04 05 06.

Rogue Trader Alert – Doorstep cold callers selling household cleaning items– 27 October 2017

Norfolk Trading Standards are warning residents to be on their guard after receiving further reports about males going door to door selling household cleaning products.
This week reports have been received from the Drayton, Taverham, Hemsby, Martham and Caister on Sea areas.

The sellers are claiming that they have ‘recently been released from prison’ or working as part of a ‘youth offending order’. In some incidents they have also claimed to be ‘licensed’ for this work and are displaying some form of identification on lanyards.

Trading Standards advises never to deal with anyone who cold calls at your property offering to sell something.

It is possible these sellers may continue to move to other locations in the Norfolk area.

Anyone sighting these sellers in Norfolk or concerned about rogue trader activity in their community can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

Scam Alert – Fake flight and holiday tickets – 27 October 2017

www.luxeflights.co.uk  and www.luxetravels.co.uk

Norfolk Trading Standards has received information that suggests the above websites are operating a fake ticketing scam. Consumers have been left out of pocket and with useless tickets after an airline confirmed they were not genuine. Travel protection bodies ATOL, ABTA and IATA do not have the businesses listed in their databases despite the logos appearing on the websites. In addition, the postal addresses listed on the websites are false.

We would advise anyone who has purchased tickets via these sites to check immediately with the airline or hotel that the bookings are genuine. If they are not, please report the matter to Action Fraud on 0300 123 2040. You may also wish to contact your bank if you have provided card details over the telephone.

Action Fraud offer the following advice on how to protect yourself from booking a holiday that doesn’t exist:

  • Stay safe online: Check the web address is legitimate and has not been altered by slight changes to a domain name – such as going from .co.uk to .org
  • Do your research: Don’t just rely on one review - do a thorough online search to check the company’s credentials. If a company is defrauding people there is a good chance that consumers will post details of their experiences, and warnings about the company
  • Look for the logo: Check whether the company is a member of a recognised trade body such as ABTA. You can verify membership of ABTA online, at www.abta.com
  • Pay safe: Never pay directly into an owner's bank account. Paying by direct bank transfer is like paying by cash – the money cannot be traced and is not refundable. Where possible, pay by credit card, (or a debit card that offers protection)
  • Check paperwork: You should study receipts, invoices and terms and conditions, and be very wary of any companies that don’t provide any at all
  • Use your instincts: Be wary of advertisements showing accommodation at substantially lower prices than the competition

Report it – if you find you have fallen victim to holiday booking fraud contact Action Fraud on 0300 123 2040 or www.actionfraud.police.uk/report_fraud.

For further advice on scams contact: Citizens Advice Consumer Helpline on 03454 04 05 06. 

Scam Alert – Lottery Letters – 19 October 2017

Norfolk Trading Standards has received a number of reports from Norfolk residents in the last few days regarding letters they have received stating they have won prizes in lotteries.

Examples in the last week have included the ‘International Postcode Online Lottery’ and the ‘United Nations International Lottery’.

The letters follow a similar format in that they state that the recipient of the letter has won a prize in a recent draw, usually totalling several hundred thousand pounds, and details on how to claim the prize via contact details are supplied.

These letters often also state that for ‘security reasons’ you should keep this win ‘confidential’.

Both of these are further examples of lottery scam letters and no prizes are available. Anyone who makes contact via the details supplied will be persuaded to part with personal details and money as part of an ‘upfront processing fee’.

If you receive an unexpected letter claiming you have won a lottery you never entered dispose of it correctly without responding in any way.

Here are some simple steps you can take to avoid lottery scams:

  • If you haven’t entered a lottery then you can’t have won it.  Never respond to unexpected communications
  • Official lotteries in other countries operate in much the same way as the UK’s National Lotto.  No official lotteries that we know of contact people to tell them of their win
  • We don’t know of any official lottery operators who ask for fees to collect winnings.  Any request for a fee payment is a good indication that someone is trying to scam you
  • Never disclose your bank details or pay fees in advance to claim a lottery win
  • If they’ve provided an email address to respond to, be very suspicious of addresses such as @hotmail.com or @yahoo.com or numbers beginning with 07 because these are free to get hold of
  • Genuine lotteries thrive on publicity.  If they ask you to keep your win a secret it’s likely to be a scam
  • Many examples of lottery scam letters have bad spelling and grammar – see this as a warning that fraudsters are at work

Scam Alert – Text messages asking for help – 17 October 2017

Norfolk Trading Standards are warning residents to be on their guard for text messages claiming to be from a friend ‘needing help’.

This follows an incident where a Norfolk resident received a text message from an unknown mobile number using the name of a close friend.  The message said that the friend ‘had been involved in an accident’ and they were ‘stuck at the hospital with no mobile credit’.

During the following text message exchange the ‘friend’ asked if the recipient of the message could purchase a mobile phone top up voucher and send the code to the ‘friend’ by text.

After the first code was purchased and sent by text the ‘friend’ then claimed that this credit had been ‘swallowed up paying for services’ and the ‘friend’ asked for another code to be purchased and sent claiming they would ‘pay for them both once out of hospital’.

Trading Standards advises always to be very wary of unexpected communications by text or email claiming to be from a friend ‘needing help’ and never agree to send money or voucher codes until you can check out the validity of the story directly with the friend or an immediate family member.

Scam Alert – Telephone cold calls claiming to be from Pension Providers – 16 October 2017

Norfolk Trading Standards are warning residents about telephone cold calls claiming to be from Pension Providers.

This follows an incident where a Norfolk resident was telephone cold called by a man claiming to be from their pension provider.  The man stated that the resident had received £700 in overpayments and they would be visiting the resident’s home to collect the owed amount.

Fortunately in this case the resident refused to give any details to the cold caller, hung up and then made contact with their pension provider who confirmed the call was not from them.  The resident then made contact with Norfolk Police.

Trading Standards advises always be very wary of any approach made in a telephone cold call and never give or confirm any personal or financial details.  Never agree to someone visiting your home if approached in this manner.

If you need advice about telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice consumer helpline on their online reporting form or by telephone to 03454 04 05 06.  If you have immediate concerns about your safety following a telephone cold call contact Norfolk Police on 101 or in an emergency 999.

Scam Alert – Potential bogus caller incidents in the Great Yarmouth area – 16 October 2017

Norfolk Trading Standards are warning residents to be on their guard after Norfolk Police received three reports of possible bogus callers in the Great Yarmouth area.

In the first incident a man cold-called at a South Great Yarmouth address claiming to be calling on behalf of ‘Great Yarmouth Borough Council’.  The man flashed an ID card which had a lanyard with the words ‘Borough Council’ on it. He proceeded to ask a range of questions about the resident and the local area.

Following the incident the resident contacted Great Yarmouth Borough Council who confirmed they had no staff in the area at that time undertaking this type of work.

In the second incident a man cold called at a property in North Great Yarmouth claiming he was from ‘British Gas’ and needed to access the property to ‘read the meter’.  The man was carrying a hand-held computer and also offered an ID card which the resident described as ‘looking fake’.

The resident refused access to the male.

In the third incident two men in high visibility clothing were seen cold calling at properties claiming they needed to ‘read the meters’.  Neither were carrying ID.

Trading Standards offers the following advice on doorstep cold calls:

  • If someone cold calls at your property remember it is your doorstep so your decision whether you even answer the door, if you can check through a spy hole or look from a window to see who is there
  • Think about your home security, make sure other doors to your property are locked before answering the front door
  • If the person is offering services or trying to sell something politely but confidently say you are not interested and close the door
  • If the person is claiming to represent an authority or organisation ask to see ID. If ID is offered, ask if you can take it to check its validity. If you are given the ID close the door and contact the company or organisation on the ID by a number you find online or in the phone book, DO NOT use information on the ID, it could be fake
    If no ID is offered, the caller refuses to let you check it, or you can not verify it is genuine politely but confidently say you are not interested and close the door
  • As the cold caller leaves, if you can safely from inside your property watch and see:
    Do they go to call at neighbouring properties?
    Do they return to a vehicle, is it sign written, can you see the make, model, colour and registration plate?
    Are they alone or working with others?
    Note down a description of the cold caller, why they were calling and who they say they were representing – all of this information is very useful to Trading Standards and the Police when looking at Cold Calling incidents

If you receive a cold call or are concerned about doorstep cold callers in your community contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Constabulary on 101 or in an emergency 999.

Rogue Trader Alert – Doorstep cold callers selling household cleaning items– 12 October 2017

Norfolk Trading Standards are again warning residents to be on their guard after receiving further reports about men going door to door selling household cleaning products.

This week reports have been received from the Aylsham and Sprowston areas.

The doorstep cold callers are continuing to claim they are ‘recently out of prison’ or working as part of a ‘youth offending order’.  In some incidents they have also claimed to be ‘licensed’ for this work and are displaying some form of identification on lanyards.

Trading Standards advises never to deal with anyone who cold calls at your property offering to sell something.

It is possible these sellers may continue to move to other locations in the Norfolk area.

Anyone sighting these sellers in Norfolk or concerned about rogue trader activity in their community can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

Information Alert – Wayleaves – 11 October 2017

Norfolk Trading Standards have received enquiries this week regarding leaflets being delivered to properties regarding Wayleaves.  The leaflets state they can assist homeowners to obtain Wayleave payments for the siting of utilities equipment.

A Wayleave is a means of providing rights for a company to install and retain their cabling or piping across private land in return for annual payments to the landowner.  A Wayleave is normally a temporary arrangement and does not automatically transfer to a new owner or occupier.

Companies offering these services are likely to charge for their services and any home or land owner who has utility pipes, cables or associated equipment on or crossing their site can find out if Wayleave payments are due through the main utilities companies websites:

Openreach

UK Power Networks

Rogue Trader Alert – Doorstep cold callers claiming to be offering ‘free roof insulation checks’– 11 October 2017

Norfolk Trading Standards are highlighting a warning from North Norfolk District Council after they received a number of reports of doorstep cold callers in North Norfolk claiming to be offering free roof insulation checks as part of a ‘free government scheme being rolled out by local councils’.

The callers are attempting to make appointments to go onto roofs of properties to ‘check the health of tiles and insulation’.

If access to the roof is gained it is possible they may cause damage in an attempt to pressure the householder into paying for unnecessary work.

These cold callers are not connected in any way with North Norfolk District Council. Trading Standards advises never to deal with anyone who cold calls at your property offering home improvement services and never be pressurised into agreeing to a home visit during a call.

When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone sighting these cold callers in Norfolk or concerned about rogue trader activity in their community can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

Scam Alert – Telephone cold calls claiming to be from the Police about ‘bank fraud’ – 9 October 2017

Norfolk Trading Standards are highlighting a warning from Norfolk Police for Norfolk residents to be on their guard for telephone cold calls claiming to be from the Police.

This follows a recent incident where a resident was cold called by a 'Sergeant Roy' from 'Watford Police' claiming he was 'investigating a large fraud'. The fake police officer stated a large amount of money had been taken from the call recipients account which had then been replaced with counterfeit money.  He then asked the call recipient to attend a bank branch in Norwich to withdraw a large amount of money for 'forensic evidence gathering' which would then be collected by a 'police courier'.

Please remember the Police or your bank will never ask you to divulge your card pin number, ask you to confirm the amount held in your account or ask you to withdraw any money.

If you receive a call claiming to be from a Police Officer and you have concerns about its authenticity Norfolk Constabulary offer the following advice:

  • Ask for their name, station and collar number
  • Tell them you need to confirm their identity
  • Hang up, wait five minutes then call 101 asking to be put through to that named officer

These calls will attempt to target elderly and vulnerable people, please share this information with family, friends and neighbours who could be susceptible to this type of approach to help keep them safe.

If you receive a suspicious cold call, do not give or confirm any information, hang up, wait five minutes then report it to Action Fraud on 0300 123 2040.

Rogue Trader Alert – Doorstep cold callers selling household cleaning items – 5 October 2017

Norfolk Trading Standards are warning residents to be on their guard after receiving a number of reports about men going door to door selling household cleaning products.

So far reports have been received from the King’s Lynn and Cromer areas.

In one incident the doorstep cold caller claimed he was ‘recently out of prison’ and was selling these items door to door ‘for six weeks to get a good reference’.  When the home owner declined to purchase the cold caller attempted to persist with the call by questioning why the home owner would not purchase items from him.

Trading Standards advises never to deal with anyone who cold calls at your property offering to sell something.

It is possible these sellers may continue to move to other locations in the Norfolk area.

Anyone sighting these sellers in Norfolk or concerned about rogue trader activity in their community can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

Information Alert: Beware cold callers offering property repairs – 5 October 2017

With Autumnal weather starting to arrive Rogue Traders may use bad weather events as an opportunity to try to get householders to agree to them undertaking repairs.  These cold callers rarely give householders proper contact details or their legal rights to cancel within 14 days.  They may also claim more work is required than actually is to increase their profits and the work they do can often be of poor quality.

Trading Standards advise never use cold callers who arrive at your property offering to undertake work.

Looking for a Trader you can Trust? Choose a Norfolk Trusted Trader

When looking for a trader to undertake work on your property make sure they are a trader you can trust.  This could be a member of the Norfolk Trading Standards Trusted Trader scheme, a business known to you that you’ve used before or by recommendation from a friend or family member.  You can search the Norfolk Trusted Trader directory at www.norfolk.gov.uk/trustedtrader or call the Norfolk County Council customer service centre on 0344 800 8020.

Scam Alert – Telephone cold calls claiming to be from ‘CAB’ – 4 October 2017

Norfolk Trading Standards are warning residents about telephone cold calls claiming to be from ‘CAB’ and ‘Citizens Advice’ asking 'if you have debts'.

This follows reports in recent days from Norfolk residents who have received calls.

Please remember Citizens Advice do not cold call regarding debt issues.  If you receive one of these calls do not give or confirm any personal information.  Hang up and report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Rogue Trader Alert – Sales of generators from vans in the Norwich, Thorpe St Andrew and Broadland areas – 27 September 2017

Norfolk Trading Standards are warning residents to be on their guard after receiving reports of generators being sold from vans.

Reports have been received from the Norwich, Thorpe St Andrew and Broadland areas, and have included cold calls at domestic properties and people being approached in car parks of large retail stores.

Trading Standards advises never to purchase items if approached in this manner.  There is a high possibility that the items being sold are either stolen or are low quality counterfeits which could be unsafe to use.

It is possible these sellers could move on to other parts Norfolk.

Anyone sighting these sellers in Norfolk or concerned about rogue trader activity in their community can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

Rogue Trader Alert – Doorstep cold calling incidents in the Norwich area – 26 September 2017

Norfolk Trading Standards are warning residents to be on their guard after receiving reports of two cold calling incidents in the Norwich area.

The first incident took place in the west of Norwich where we received a report of two men going door to door offering to undertake driveway paving work. The men were seen to be wearing identification lanyards.

In the second incidents four men in two white vans have been offering gutter and roof cleaning work at properties in the North West of Norwich.

Trading Standards advises never to deal with anyone who turns up at your door offering to do work on or around your property.  When looking to have this type of work done only deal with reputable companies you have researched, chosen yourself and have obtained a written quotation from.

It is possible these cold callers may move on to other parts Norfolk.

Anyone sighting this sellers in Norfolk or concerned about rogue trader activity in their community can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Constabulary via 101.

Looking for a Trader you can trust?  Norfolk Trusted Trader offers a list of accredited traders covering everything from plumbing to gardening.  For more information or to see our online directory visit the Norfolk Trusted Trader website.

Scam Alert – Telephone cold calls claiming to be from HMRC – 25 September 2017

Norfolk Trading Standards are receiving a large number of reports about telephone cold calls claiming to be from HM Revenue and Customs (HMRC).

Reports include further incidents of automated recorded message calls saying ‘This is Her Majesty's Revenue and Customs.  We have been trying to reach you to let you know we are filing a law suit against you’.  The call then goes on to provide a list of ‘options’ including ‘Press one to speak to your case officer’.

HMRC state that if you receive a suspicious call or voicemail from ‘HMRC’ about ‘a lawsuit being brought against you’ it is a scam.  HMRC advise not to comply with any instructions given in the call and hang up.