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Consumer scam alerts

You can report scams to our partners, the Citizens Advice consumer helpline, using the Citizens Advice online reporting form or by calling 0808 223 1133 (freephone), or you can report a scam to Action Fraud, the UK national fraud office using their online fraud reporting tool or by calling 0300 123 2040.

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Scam Alert – Telephone cold callers claiming to be police officers – 2 April 2020

We are highlighting a warning from Norfolk Police after two elderly North Norfolk residents were targeted by telephone scammers pretending to be police officers.

In the first incident a resident received a call from a man claiming to be DI Mark Andrews from Paddington Police Station. The resident was asked to dial 999 as her husband’s bank card was being used fraudulently and upon her call she would be given further instruction. Thankfully the resident was suspicious, hung up and contacted the police from a different telephone.

In the second incident, another resident received a call from a man claiming to be DI Mark Andrews from Paddington Police Station. The resident was told that his card had been cloned, to go the bank to withdraw a sum of money and not to tell anybody what was happening. Thankfully the resident’s son intervened and told him he thought it was a scam.

Norfolk Police are reminding residents that genuine police officers or staff will never approach residents and ask for cash withdrawals to be made or for people to purchase items on their behalf. In addition, they are offering the following advice:

  • Don’t be rushed into complying with the scammers demands or requests
  • Never give out personal information about your bank account to anybody over the phone.
  • If someone calls claiming to be a police officer, ask for their identification number and police force. Hang up and call 101 using a different phone. If you can't use a different phone, wait at least five minutes before calling back. A genuine police officer will not mind waiting while you check
  • Police and banks will never ask you to give out personal details such as account numbers or PIN numbers
  • If you're asked to telephone a bank, then always do it on a different phone to the one you were contacted on. Fraudsters will keep the line open and have been known to play ring tones, hold music and a recorded message down the phone so the victim believes they are making a call to a legitimate number. Use a friend or neighbour's telephone instead
  • If you have given out information which could compromise your bank account security in any way, call your bank to cancel your cards as soon as possible
  • Never hand over money to someone at the door to be sent off elsewhere
  • Never download any software suggested by caller

Norfolk Police are keen to hear from anyone who may have received a similar type of telephone call or has any information about these incidents. Anyone with information should contact Norfolk Police on 101 or 999 if a crime is in progress. Alternatively call Crimestoppers anonymously on 0800 555 111.

Scam Alert – Telephone cold calls claiming to be from ‘Public Health England’ – 1 April 2020

We are warning residents after receiving reports of telephone cold calls claiming to be the ‘Public Health England’.

This follows a report from a Norfolk resident who received a call during which the caller asked 'if you've received your letter from the Government' before attempting to find out what support the call recipient is receiving from family and friends along with other personal details.

Our advice is always be very wary of claims made during a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

You can report suspicious telephone cold calls to us through our partners the Citizens Advice consumer helpline on their freephone number 0808 223 1133 or via their online reporting form.

Rogue Trader Alert – Doorstep cold callers offering ‘garden work’ – 1 April 2020

We are warning residents to be on their guard after receiving reports of two men cold calling in the Pudding Norton area offering ‘garden work’ or to ‘clean bins’.

We advise never deal with cold callers looking to carry out work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on freephone 0808 223 1133.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert – Text messages about ‘your latest bill’ – 31 March 2020

We have received reports from residents about text messages claiming to be from mobile phone network providers stating they have been unable to take payment for ‘your latest bill’:



The messages then offer a link to ‘update your payment information’.

These texts are not genuine. Anyone following the link will be taken to a fake version of the network providers website which will then attempt to gather personal and financial information.

There have also been messages circulating on social media and via message apps containing a warning about these texts:

 

The message makes several claims about these texts and states ‘as soon as you touch it the money is gone’. This message is not connected with City of London Police, Danske Bank or Santander in any way. The claims are not correct and wildly overstate how these text scam attempts work and causes unnecessary alarm. Please do not share this message if received.

You can report suspected text message scams to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Emails claiming to be from ‘TV Licensing’ – 30 March 2020

We are aware that emails claiming to be from TV Licencing are continuing to circulate.

Recent examples have included emails claiming that ‘the TV Licence could not be automatically renewed’.

These emails are not from TV Licencing and any links contained within the message are likely to go to a genuine looking fake version of the TV Licencing website which will attempt to gather personal and financial details.

Scammers may also use the recent announcement that TV Licensing customers aged over 75 will remain covered by a free TV licence until 31 May 2020 to send further scam emails.

TV Licensing offer the following advice to help spot scam TV Licence emails:

  • Check the sender's email address - TV Licensing will only send emails from donotreply@tvlicensing.co.uk (or donotreply@spp.tvlicensing.co.uk)
  • Check how scammers address you - Genuine TV Licensing emails will always use your title and last name. Scammers may simply use your email address, say ‘Dear Customer’ or nothing at all
  • Check links in the email - Do not click on links or attachments. If you’re unsure, you can inspect links first. On a computer, hover over the link with your mouse (but don’t click it). On a mobile or tablet, press down and hold (don’t release whilst on the link)
  • Check addresses of any websites it takes you to - Scammers can’t use ‘www.tvlicensing.co.uk’ for copy-cat sites. They’ll try to disguise this so carefully inspect the full address in the browser bar

You can report suspicious emails received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Information Alert – Norfolk Community Law Service, requests for Employment Law Advice – 30 March 2020

Norfolk Community Law Service (NCLS) have released the following information:

NCLS office is closed due to the Coronavirus. We may still be able to help with your legal problems and you can reach us by calling 01603 496623 and speak to a member of staff or leave a message. Alternatively you can email us at info@ncls.co.uk, message us via our Facebook page or Twitter. We will get back to you but please be patient with us while we all deal with this difficult situation. Be safe. Thank you.

They also advise that you can find information on the ACAS website but warn that if you search online for ACAS you may see a link to an organisation which is not in fact ACAS and which may seek to charge you for advice. The official link to the ACAS website is www.acas.org.uk/coronavirus.

Scam Alert – Text messages referencing Coronavirus – 26 March 2020

We are warning residents to be alert for fake text messages claiming to be from government agencies, authorities, organisations and businesses referencing Coronavirus.

Recent examples reported have included:

  • Text messages claiming that ‘UKGOV has issued a payment of 458 GBP to all residents as part of its promise to battle COVID 19’.


The message then contains a link ‘to apply’. Anyone following the link will be taken to a very well-presented fake version of the GOV.UK website which attempts to gather personal and financial details.

There are likely to be several variations of this message circulating stating different amounts with different embedded links.

  • Text messages claiming to be from HMRC offering tax rebates ‘as a result of the ‘coronavirus pandemic’

You can report suspected text message scams to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert – Emails claiming to be from the ‘Department for Education’ about ‘free school meals during school closures’ – 24 March 2020

We are warning parents and carers in Norfolk about emails circulating claiming to be from the Department for Education.

These emails contain messages such as ‘If your child is entitled to free school meals send your bank details to the school and they will help with funding while the school is closed’.

The emails then contain links for the parents to follow ‘to receive this funding’.

These emails are not genuine. Anyone who follows the links will be taken to a website which will attempt to gather personal and financial details which can then be used to by scammers to potentially commit fraud.

You can report suspected scam emails to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Telephone cold calls claiming to be from the ‘Coronavirus Trust Fund’ – 23 March 2020

We are warning residents after receiving reports of telephone cold calls claiming to be the 'Coronavirus Trust Fund'.

This follows a report from a Norfolk resident who received a call during which the caller claimed he was calling from the 'Coronavirus Trust Fund' and that they could offer ‘discounts on replacement windows and doors’ if the resident was ‘currently self-isolating’.

The resident ended the call at this point and reported the call to us.

Our advice is always be very wary of claims made during a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact us through our partners the Citizens Advice consumer helpline on their freephone number 0808 223 1133 or via their online reporting form.

Scam Alert – Telephone cold calls claiming to be from ‘Lloyds Bank’ referencing coronavirus – 20 March 2020

We are warning residents after receiving reports of telephone cold calls claiming to be from 'Lloyds Bank'. During the call the cold caller states they are calling to discuss payment holidays from loans and mortgages as 'part of their help for customers during Coronavirus'.

The cold caller them attempts to gather an excessive range of personal and bank account details to 'authenticate your ID'.

Our advice is always be very wary of claims made during a cold call and never give or confirm personal or financial details unless you are 100% sure you know who you are talking too.

There are likely to be a range of this type of scam calls being made using the names of well-known financial service providers in the coming days and weeks.

If you receive this or a similar call our advice is hang up, wait five minutes and then contact your bank using the customer service number on your card, a recent statement, on the genuine website or app.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133.

Cold Calling Alert – Doorstep cold callers enquiring about ‘insulation’– 20 March 2020

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Earlham Road area of Norwich.

In the incident a resident received a doorstep cold call from two men who stated they were calling as ’the Government needed to inspect loft insulation’. The resident declined the offer after which the two men were seen to return to a red Vauxhall Adam car. The resident then reported the cold call to us.

Trading Standards advises to be very wary of claims made by doorstep cold callers and never give access to your property, agree to services, buy items or for return visits if approached in this manner.

Anyone concerned about doorstep cold calling in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 0808 223 1133.

Scam Alert – Coronavirus doorstep safety – 19 March 2020

During the current Coronavirus outbreak we want to help keep the people of Norfolk up to date by highlighting scams which are using the current situation as part of their approach.

Please be aware of the following and share safely with your family, neighbours and friends:

  • British Red Cross have been made aware of people going door to door in Norfolk, claiming to be from them, cold calling at the properties of elderly and vulnerable people offering to do shopping. They are then asking for money to pay for the items but if money is given are leaving the property and not returning
  • British Red Cross has stated: All British Red Cross staff and volunteers have clear and recognisable ID and uniforms. If you are doorstep cold called by someone claiming to be from British Red Cross and they do not have ID we advise you close the door immediately
  • They have also been made aware that the British Red Cross name and logo is being to brand postcards offering help and assistance
  • British Red Cross has stated: ‘British Red Cross are not using a postcard system currently in connection to Covid19 and any distribution of these cards locally needs to be reported to the authorities immediately’
  • There have been reports from colleagues in other parts of the country of doorstep callers claiming to be working for the NHS, stating that they are able to provide a Covid-19 vaccine. Alongside this there have been reports of people cold calling attempting to charge to attend properties to deliver Coronavirus testing kits.

We would advise that any unexpected contact taking this approach is not genuine.

To report doorstep cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or to Norfolk Constabulary via 101.

If you feel intimidated or see doorstep cold callers and are concerned for vulnerable neighbours call 999.

If you want to support a neighbour who is self-isolating, you can download a postcard on the Norfolk County Council website to tell them that you're available.

If someone offers you help, ensure you only use someone you know and trust

If you need to get work done on or around your property try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Scam Alert – Emails and apps referencing Coronavirus – 19 March 2020

We are warning residents to be alert for fake emails purporting to be from government agencies, authorities, organisations and businesses referencing Coronavirus.

Recent examples reported have included:

  • Emails claiming to be from HM Revenue and Customs stating you are being offered a tax rebate as part of a package ‘to support people through this challenging period’. The email, which is very well presented, then offers a link to a website to receive a stated amount. The linked website will then attempt to gather personal and financial details
  • Emails claiming to be from the World Health Organisation (WHO) which claims to contain ‘crucial Coronavirus safety advice’. The attachment to the message, if opened, attempts to download malicious software onto the recipients’ device
  • There have been reports of several 'coronavirus update' apps, which claim to provide updates on the virus. The fake apps contain a form of 'ransomware', currently named CovidLock, which upon downloading attempts to lock the phone and if successful displays a message demanding that the user pay a sum of money to unlock it. These apps are available to download from various unofficial websites

Phone users are advised to only download apps directly from the Apple Store or Android Play Store as these are safety checked by the platforms

You can report suspicious emails to us via our partners the Citizens Advice consumer helpline on their freephone number 0808 223 1133 or via their online reporting form.

Scam Alert – Telephone cold calls referencing Coronavirus – 18 March 2020

We are warning about telephone cold calls referencing Coronavirus following an incident which targeted an elderly North Norfolk resident.

During the cold call the caller claimed he was calling from ‘Southern Electric’ and stated that they would visit the resident’s home at midday and in exchange for a cash payment of £520 a credit of £5,000 would be put onto the resident’s electricity bill ‘as part of us helping people though the Coronavirus outbreak’.

If you receive this or a similar call our advice is do not give or confirm any details and hang up.

Never hand over large cash payments or purchase gift cards to access larger amounts in return or refunds.

You can report suspicious telephone cold calls to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert – Doorstep cold callers offering ‘driveway work’ – 18 March 2020

We are warning residents to be on their guard after received reports of doorstep cold callers in the Eaton area offering driveways services.

Two men were seen carrying branded leaflets going door to door.

Our advice is always to never deal with anyone who cold calls at your property offering to undertake work on or around your property. It is possible these cold callers could move on to other areas within Norfolk.

Anyone concerned about doorstep cold calling activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert – Telephone cold calls about ‘money transfers’ – 17 March 2020

We are warning residents after receiving reports of automated telephone calls which claim a ‘£600 transfer’ is about to go through on your bank account.

Following these initial claims, the message will then give press button options to ‘prevent the transfer’

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar recorded message call our advice is do not interact with the call and hang up.

It is likely there are a number of variations of these calls stating different amounts and actions that can be taken.

If you are concerned about the security of a bank account or credit card contact your bank or service provider directly using the Customer Service number printed on the card, on a recent statement or via information available on their genuine website or app. Never use details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133.

Scam Alert – Telephone cold calls claiming to be from ‘BT’ – 12 March 2020

We have had further reports this week from Norfolk residents about telephone cold calls claiming to be from ‘BT’.

In one report a resident was cold called by a man who stated he was calling from BT as ‘there are issues with your telephone and router’. The cold caller then attempted to gather personal and financial details from the resident.

These calls are NOT GENUINE. BT will never cold call and ask for bank details or payment card numbers to confirm your identity.

If you receive this or a similar call our advice is DO NOT give or confirm any details, press any buttons or allow remote access to computer equipment and hang up.

You can report scam calls claiming to be from BT at www.bt.com/scams

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on 0808 223 1133.

Scam Alert – Scams referencing Coronavirus – 09 March 2020

We are highlighting an alert from Action Fraud who have reported receiving 21 reports of fraud where Coronavirus was mentioned, with victim losses totalling over £800k, since February 2020.

Of the 21 reports, ten were made by victims that attempted to purchase protective face masks from fraudulent sellers. One victim reported losing over £15k when they purchased face masks that were never delivered.

Action Fraud have also received multiple reports about coronavirus-themed phishing emails attempting to trick people into opening malicious attachments or revealing sensitive personal and financial information.

One common tactic used by fraudsters is to contact potential victims over email purporting to be from research organisation’s affiliated with the Centers for Disease Control and Prevention (CDC) and the World Health Organisation (WHO).

They claim to be able to provide the recipient with a list of coronavirus infected people in their area. In order to access this information, the victim needs to click on a link, which leads to a malicious website, or is asked to make a payment in Bitcoin.

Reporting numbers are expected to rise as the virus continues to spread across the world.

Action Fraud offer the following advice to Protect Yourself:

Watch out for scam messages:

Don’t click on the links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.

Shopping online:

If you’re making a purchase from a company or person you don’t know and trust, carry out some research first, and ask a friend or family member for advice before completing the purchase. If you decide to go ahead with the purchase, use a credit card if you have one, as most major credit card providers insure online purchases.

For more information on how to shop online safely, please visit the Action Fraud website

Protect your devices from the latest threats:

Always install the latest software and app updates to protect your devices from the latest threats. For information on how to update your devices, please visit the National Centre for Cyber Security website

Coronavirus (COVID-19) information: how to stay safe

Cold Calling Alert – Doorstep Cold Callers selling ‘aerial photos’– 09 March 2020

We are warning residents to be on their guard after receiving reports of a doorstep cold caller in the Pulham Market area.

In the incident a resident received a doorstep cold call from a man who offered to sell an aerial photo of the resident’s property which the cold caller stated he had taken using a drone. The cold caller went on to say he was selling these at a ‘discounted price’ as he was ‘getting out of the business’. The resident declined the offer and reported the cold call to us.

Trading Standards advises to be very wary of claims made by doorstep cold callers and NEVER give access to your property, agree to services, buy items or for return visits if approached in this manner.

Anyone concerned about doorstep cold calling in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 0808 223 1133.

Scam Alert – Telephone cold calls claiming to be from ‘British Gas’ – 06 March 2020

We are warning about telephone cold calls claiming to be from British Gas following recent reports from Norfolk residents.

Recent calls have included:

  • cold calls stating that they need to ‘confirm payment details’
  • cold calls stating that they need to ‘change your gas meter’

In both calls the cold caller then attempted to gather personal and financial details from the call recipient.

If you receive this or a similar call our advice is DO NOT give or confirm any details and hang up.

If you want to check on payment details or the validity of claims made about domestic utility supplies, contact your supplier directly using contact methods from bills or statements you have received or via official apps.

You can report suspicious telephone cold calls to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Telephone cold calls claiming to be from HMRC – 5 March 2020

We are again receiving reports from Norfolk residents about telephone cold calls claiming to be from HM Revenue & Customs (HMRC).

Recent reports have included an automated recorded message call informing the call recipient that ‘HMRC have issued a warrant for your arrest due to tax evasion’. These calls are appearing to come from a range of different ‘spoofed’ numbers.

We always advise to be very wary of any approach made by a telephone cold call. If you receive this type of call our advice is do not interact with the call and hang up immediately.

You can report suspected scam telephone calls to us via our partners the Citizens Advice consumer helpline on 0808 223 1133.

Rogue Trader Alert – Door to door fish sellers – 4 March 2020

We are warning residents to be vigilant for cold callers selling fish door to door.

This follows an incident in the Thurlton area on Tuesday 3 March where a resident was cold called by a man wearing a long white coat who offered to sell them frozen fish.

Reports have also been received from Hainford, Thorpe St Andrew, Acle, Felthorpe and Attleborough in recent days.

In the past these types of sellers have been known to use high pressure sales tactics and there have been issues with the quality of the fish being offered, whether the type of fish is as claimed, and whether it has been appropriately stored for transportation.

It is possible this seller may continue to move on to other locations within Norfolk.

We advise consumers do not deal with cold callers and never be pressurised into buying on the doorstep.

If you are approached by this seller or are concerned about possible rogue trader activity in your area, please report it to us via our partners the Citizens Advice consumer helpline on 0808 223 1133 or to Norfolk Police on 101.

Rogue Trader Alert – Doorstep cold callers claiming they could ‘see issues’ with a property’s chimney – 3 March 2020

We are warning residents to be on their guard after two men cold called at a property in Mulbarton this week.

The cold callers claimed to be from a well-known Norfolk based home improvements company and that they could see issues with the resident’s chimney.

They then persuaded the resident to hand over a cheque for a large amount so they could ‘get on with the work’ as the chimney was ‘dangerously unsafe’.

We advise:

  • Never deal with cold callers looking to do work on or around your property
  • Never agree to have work done by somebody who is ‘just passing’ or take their word that it needs to be done at all
  • Never allow a cold caller access to your home, roof or gardens even if they are offering to do tasks for a small fee or free
  • Never pay for work before it is completed
  • When looking to have work done on or around your property, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before starting the work

It is possible these doorstep cold callers could move on to other areas around Norfolk.

Anyone spotting these cold callers in Norfolk, please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Constabulary via 101.

If you feel intimidated or spot these cold callers and are concerned for vulnerable neighbours call 999.

Cold Calling Alert – Telephone cold calls regarding ‘loft insulation’ – 3 March 2020

We are continuing to warn about telephone cold calls regarding loft insulation.

This follows a number of reports from Norfolk residents who have received calls this week making claims including:

  • They are contacting people who had ‘insulation fitted 15 to 20 years ago’ which they need to inspect as part of a ‘government initiative’
  • That the old insulation ‘does not meet safety standards’ and they need to complete a ‘loft inspection’
  • That due to issues with insultation ‘causing condensation and damp’ lofts needed to be checked
  • That they are ‘checking for properties with fibreglass or rockwool insultation’

Broadland Housing has also issued the following warning to their residents:

‘We have had a number of calls to our customer services team this morning by worried tenants. If you are contacted saying Broadland Housing, your landlord, is arranging for free loft installation this is a scam.

Please end the call immediately and do not give out any of your personal details or make an appointment.

We advise you to always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call, contact us through our partners the Citizens Advice consumer helpline on their freephone number 0808 223 1133 or via their online reporting form.

Rogue Trader Alert – Doorstep cold caller offering to ‘cut trees’ – 28 February 2020

We are warning residents to be on their guard after receiving reports of a doorstep cold caller in the Watton area offering to cut trees.

We advise never deal with cold callers looking to do work on or around your property.

If you are looking to have this type of work done, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert – Telephone cold calls claiming to be from ‘Amazon’ – 26 February 2020

We are again warning residents to be on their guard for telephone cold calls claiming to be from ‘Amazon’.

In recent days we received a number of reports from Norfolk residents of cold calls claiming to be from Amazon, these have included:

  • Recorded message calls claiming ‘your Amazon Prime subscription is about to expire and a payment for £79.99 will be automatically taken’ the call then states you can ‘press 1 to cancel the payment’
  • Recorded message calls claiming your Amazon Prime account ‘is about to be cancelled unless you update your bank details’ the call then states you can ‘press 1 to speak to customer service’
  • Recorded message calls making similar claims but referencing ‘Amazon Prime Video subscriptions’
  • Calls claiming to be from ‘Cyber Security at Amazon’

Some residents have reported receiving multiple calls within a day delivering the same message but originating from different numbers.

In previous reports, where residents have interacted with the calls, they have then been connected to a person who attempts to gather personal, account or financial details.

These calls are a scam and are not connected with Amazon in any way. If you receive this or a similar call our advice is DO NOT interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on their freephone number 0808 223 1133.

Scam Alert – Telephone cold callers claiming to be Police Officers – 25 February 2020

We are highlighting a warning from Norfolk Police after an elderly victim was targeted by a telephone scammer pretending to be a police officer.

The incident occurred on Thursday 20 February when an elderly King’s Lynn resident received a telephone call from a man claiming to be a detective.

The caller told the victim, aged in his 90s, that his bank was being investigated and as part of police enquiries, the victim needed to withdraw £6,000 in cash. The victim was told the money would then be collected the following day and taken for testing to see if it was fake.

The victim had withdrawn the cash on Friday 21 February and returned home, where later that afternoon a man purporting to be a courier collected the money, using a codeword agreed in the original cold call.

Norfolk Police are reminding residents that genuine police officers or staff will never approach residents and ask for cash withdrawals to be made or for people to purchase items on their behalf. In addition, they are offering the following advice:

  • Never give out personal information about your bank account to anybody over the phone.
  • If someone calls claiming to be a police officer, ask for their identification number and police force. Hang up and call 101 using a different phone. If you can't use a different phone, wait at least five minutes before calling back. A genuine police officer will not mind waiting while you check.
  • Police and banks will never ask you to give out personal details such as account numbers or PIN numbers.
  • If you have given out information which could compromise your bank account security in any way, call your bank to cancel your cards as soon as possible.
  • Never hand over money to someone at the door to be sent off elsewhere.

Anyone with concerns about such calls should contact Norfolk Constabulary on the non-emergency number 101, or 999 if a crime is in progress. Alternatively, contact Action Fraud on 0300 123 2040.

Scam Alert – Emails claiming to be from ‘TV Licensing’ – 24 February 2020

We are aware that emails claiming to be from TV Licencing are continuing to circulate.

Recent examples have included emails claiming that ‘Your current TV Licence expires today’.

 

These emails are NOT from TV Licencing and any links contained within the message are likely to go to a genuine looking fake version of the TV Licencing website which will attempt to gather personal and financial details.

TV Licensing offer the following advice to help spot scam TV Licence emails:

  1. Check the sender's email address - TV Licensing will only send emails from donotreply@tvlicensing.co.uk (or donotreply@spp.tvlicensing.co.uk)
  2. Check how scammers address you - Genuine TV Licensing emails will always use your title and last name. Scammers may simply use your email address, say ‘Dear Customer’ or nothing at all
  3. Check links in the email - Do not click on links or attachments. If you’re unsure, you can inspect links first. On a computer, hover over the link with your mouse (but don’t click it). On a mobile or tablet, press down and hold (don’t release whilst on the link)
  4. Check addresses of any websites it takes you to - Scammers can’t use ‘www.tvlicensing.co.uk’ for copy-cat sites. They’ll try to disguise this so carefully inspect the full address in the browser bar

You can report suspicious emails to Action Fraud using their online form or by telephone on 0300 123 2040.

Rogue Trader Alert – Doorstep Cold Callers offering to ‘fix fences’– 21 February 2020

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Swaffham area.

This follows a report of four men going door to door offering to ‘fix fencing damaged in the recent storms’. The men were seen to return to a white Ford Transit van.

Trading Standards advises NEVER to deal with anyone who cold calls at your property offering to undertake work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 0808 223 1133 (freephone).

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Rogue Trader Alert – Doorstep Cold Callers offering ‘Tree and Garden Work’ – 21 February 2020

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering ‘Tree & Garden work’ in the Long Stratton area.

Trading Standards advises NEVER deal with cold callers looking to undertake work on or around your property.

If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 0808 223 1133 (freephone).

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert – Text messages appearing to be from Argos stating ‘Congratulations, you’ve won the £500 gift – 20 February 2020

We are warning residents about scam text messages appearing to be from Argos, claiming that they have won a £500 gift. The message requires the recipient to respond via an embedded link.

These text messages are NOT GENUINE and are not connected with Argos in any way. They have been designed to appear within existing text message streams from Argos to try to add to its authenticity.

If you receive this or a similar text message delete it without clicking on any links.

You can report contacts you think are  the Citizens Advice consumer helpline via their online reporting form or telephone 0808 223 1133 (freephone).

Rogue Trader Alert – Doorstep Cold Callers offering ‘roofing work’ – 20 February 2020

We are warning residents to be on their guard after three cold calling incidents in Norfolk this week offering roofing work.

In the first incident a resident in the Norwich area was doorstep cold called by two males who claimed that there was a problem with the roof of the property. One of the males climbed on to the roof and dislodged some roof tiles.

The second incident was also in the Norwich area. Two males visited a resident and informed them that they needed work on the roof due to a loose tile. A sizable payment was made, and after the work was completed the males stated further work was required. They requested even more money for additional work however the home owner refused.

Finally during an incident in the Honingham area, a cold caller visited a resident and advised them that their chimney was dangerous and in need of a repair. The resident declined the offer and reported the incident.

We always advise:

  • NEVER deal with cold callers looking to undertake work on or around your property
  • NEVER agree to have work done by somebody who is ‘just passing’ or take their word that it needs to be done at all
  • NEVER allow a cold caller access to your home, roof or gardens even if they are offering to do tasks for a small fee or free
  • NEVER pay for work before it is completed
  • When looking to have work done on or around your property ONLY deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

It is possible these doorstep cold callers could move on to other areas around Norfolk.

Anyone sighting these cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 (freephone) or Norfolk Constabulary via 101.

If you feel intimidated or sight these cold callers and are concerned for vulnerable neighbours call 999.

Information Alert – Benefits Advice – 13 February 2020

We have been made aware of individuals offering to assist people to ‘access benefits’ including the completion of application forms.

For this ‘service’ a one-off fee or a percentage of the benefits received is charged.

We are reminding residents that there are a number of services available that offer free advice and support to access benefits, including Citizens Advice Norfolk and Age UK Norfolk.

Information Alert – Step Change – 13 February 2020

We are highlighting a warning from the FCA regarding clone versions of the Step Change Debt Charity website.

If you are looking to visit Step Change online for advice and support with debts, please make sure you only use www.stepchange.org and not any other website with a similar name or design.

Step Change offer free debt advice and practical help and support, they do not charge for their services.

Scam Alert – Emails claiming to be from HMRC – 11 February 2020

We are warning residents to be alert for fake HMRC emails.

This follows reports from a number of Norfolk residents who have received emails claiming they are ‘eligible to receive a tax refund’ and providing a link to ‘submit your tax refund’.

HMRC email scam

HMRC will never send notifications by email about tax rebates or refunds. There may be several variations of this email stating different amounts.

If you receive this, or a similar email do not:

  • click on any links
  • open any attachments
  • disclose any personal or payment information

Fraudsters may spoof a genuine email address or change the ‘display name’ to make it appear genuine. If you are unsure, forward it to HMRC on phishing@hmrc.gov.uk, and then delete it.

If you have been a victim of fraud or cybercrime, you can report it to Action Fraud online or by calling 0300 123 2040

Rogue Trader Alert – Doorstep Cold Caller offering ‘guttering work’ – 10 February 2020

We are warning residents to be on their guard after receiving reports of a doorstep cold caller in the North Walsham area.

This follows an incident where three males cold called at a property and told the resident they could see issues with the property’s guttering. The cold callers then offered to ‘fix’ the issue.

Our advice is always to never deal with anyone who cold calls at your property offering to undertake work on or around your property no matter what claims they make or ‘issues’ they point out.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or on their freephone number 0808 223 1133.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Information Alert: High Winds caused damage? Make sure you choose a trader with care – 10 February 2020

If your home has been damaged by Storm Ciara, getting repairs completed will be something you want to complete as quickly as possible. Make sure in all the haste you don’t end up with a rogue trader or poor quality repairs. Here is some advice to help you get the right trader and smooth repairs:

NEVER use cold callers who arrive at your property offering to undertake work:

Rogue Traders may use bad weather events as an opportunity to try to get householders to agree to them undertaking repairs. These cold callers rarely give householders proper contact details or their legal rights to cancel within 14 days. They may also claim more work is required than there actually is to increase their profits and the work they do can often be of poor quality.

Choose reputable traders like a Norfolk Trusted Trader

When looking for a trader to undertake work on your property make sure they are a trader you can trust. This could be a member of the Norfolk Trading Standards Trusted Trader scheme, a business known to you that you’ve used before or by recommendation from a friend or family member. You can search the Norfolk Trusted Trader directory at www.norfolk.gov.uk/trustedtrader or call the Norfolk County Council customer service centre on 0344 800 8020

Get three (at least) quotes for the work

Try to get at least three traders to come to your property and provide proper written quotations to undertake the work required. Compare them carefully to help you choose the right trader for the job.

NEVER pay the full price upfront

Good businesses or tradesmen will not require payment until the work is finished to your satisfaction. Some may ask for a percentage to cover materials or specific parts if they are expensive but if the trader is asking for full payment upfront don’t contract with them.

Talk to your insurance company FIRST

If you have insurance on your property speak to the company before arranging any repairs. The company may require you to use a company approved by them or may want to see quotations before authorising the work and subsequent payment.

If you need further advice on choosing a trader or help in dealing with disputes with companies contact our partners the Citizens Advice consumer helpline on their freephone number 0808 223 1133.

Rogue Trader Alert – Doorstep cold caller offering plants – 6 February 2020

We are warning residents to be on their guard after receiving reports of a doorstep cold caller offering plants in the Old Buckingham area.

This follows an incident where a male cold called at a property offering plants which he claimed to have in his van. After the resident declined the offer the male was seen to return to a plain white van.

We advise never to deal with anyone who cold calls at your property or approaches you in the street offering to sell you something.

Anyone spotting this doorstep cold caller in Norfolk or concerned about rogue trader activity in their community can contact us through our partners the Citizens Advice consumer helpline on their freephone number 0808 223 1133 or Norfolk Police on 101.

Cold Calling Alert – Telephone cold calls regarding ‘loft insulation’ – 5 February 2020

We are continuing to warn about telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a call from a man who claimed he was ‘calling about loft insulation that had previously been installed’ and went on to say that they ‘needed to visit to do a free inspection for damp and mould’. The cold caller then offered two time slots the following day for the visit.

After the resident declined the offer the cold caller then stated that ‘if the inspection offer was not accepted the installer would have no further liability’. The resident then ended the call and reported it to us.

We always advise to be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call, contact us through our partners the Citizens Advice consumer helpline on their freephone number 0808 223 1133 or via their online reporting form.

Scam Alert – Emails claiming to be from PayPal – 4 February 2020

We are warning residents to continue to be alert for fake PayPal emails.

This follows a warning from Action Fraud for people selling items online to be on the lookout for fraudsters sending fake PayPal emails.

Between October 2019 and December 2010:

  • 3,059 crime reports were made to Action Fraud about fake PayPal emails
  • Victims reported losing a total of £1,121,446 during this time
  • Those targeted include people selling electronics, vehicles, phones and household furniture via online marketplaces

How the scam works

  • Fraudsters will send the victim an email purporting to be from PayPal in attempt to trick them into believing they have received payment for an item
  • The fraudster will then send a follow-up email requesting a tracking number in the hope that the victim will be rushed into shipping the item before they have had a chance to verify the payment

What you need to do

  • Sellers beware: If you’re selling items on an online marketplace, such as eBay, be aware of the warning signs that your buyer is a scammer. Don’t be persuaded into sending anything until you can verify you’ve received the payment
  • Scam messages: Don’t click on the links or attachments in suspicious emails, and never respond to messages that ask for your personal or financial details
  • Listen to your instincts: If something feels wrong then it is usually right to question it

If you have been a victim of fraud or cybercrime, you can report it to Action Fraud online or by calling 0300 123 2040.

Information Alert – Pet passport update – 3 February 2020

The UK has left the EU and there is now a transition period until the end of 2020 while the UK and EU negotiate additional arrangements.

During the transition period, to travel with your pet to the EU until the end of December, you can continue to use your pet passport.

If you don’t have a current UK-issued EU pet passport, you will need to speak to your vet.

From 1 January 2021 the rules for travelling to EU countries with your pet will change. You should start the process at least four months before you travel.

More information is available at www.gov.uk/take-pet-abroad.

Rogue Trader Alert – Doorstep Cold Callers offering ‘roofing work’ – 31 January 2020

We are warning residents to be on their guard after two cold calling incidents in Norfolk this week offering roofing work.

In the first incident a Hellesdon resident was doorstep cold called by a man who claimed to be from a well-known home improvements company and could see issues with the resident’s roof. The cold caller then persuaded the resident to hand over money, firstly for materials and then for scaffolding, which he claimed would be needed to complete the work and then left the property.

When the man did not return to carry out the work, the resident contacted the company he had claimed to work for, but they confirmed he was not one of their employees.

In the second incident, a Downham Market resident was doorstep cold called by a group of men who claimed they needed to do work on the property’s roof and insulation, for which a large cash payment would be needed that day. Fortunately, before any work commenced, or any payment was made, a relative of the resident arrived at the property and instructed the cold callers to leave.

We advise:

  • Never deal with cold callers looking to do work on or around your property
  • Never agree to have work done by somebody who is ‘just passing’ or take their word that it needs to be done at all
  • Never allow a cold caller access to your home, roof or gardens, even if they are offering to do tasks for a small fee or for free
  • Never pay for work before it is completed
  • When looking to have work done on or around your property, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before starting the work

It is possible these doorstep cold callers could move on to other areas around Norfolk.

Anyone spotting these cold callers in Norfolk, please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 (freephone) or Norfolk Constabulary via 101.

If you feel intimidated or see these cold callers and are concerned for vulnerable neighbours call 999.

Scam Alert – Telephone cold calls claiming to be from ‘BT’ – 29 January 2020

We have had further reports this week from Norfolk residents about telephone cold calls claiming to be from ‘BT’.

In one report a resident was cold called by a man who stated he was calling from BT as ‘there had been a fault reported on the line’. He then went on to say that ‘to enable them to proceed with fixing the fault’ he needed to ‘confirm the residents’ identity’. The cold caller then said to do this he would need the long number from the residents’ bank card. Fortunately, at this point the resident ended the call and reported the call to us.

These calls are NOT GENUINE. BT will never cold call and ask for payment details or payment card numbers to confirm your identity.

If you receive this or a similar call our advice is DO NOT give or confirm any details, press any buttons or allow remote access to computer equipment and hang up.

You can report scam calls claiming to be from BT at www.bt.com/scams

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 0808 223 1133 (freephone).

Cold Calling Alert – Doorstep Cold Callers offering ‘free roof surveys’– 28 January 2020

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Heacham area.

In the incident a resident received a doorstep cold call from a man who stated they were offering ‘a free survey of their roof’ as part of ‘a Government grant scheme for energy saving’. The cold caller also went on to claim that he had seen ‘loose roof tiles’ on the property. The resident declined the offer and reported the cold call to us.

Trading Standards advises to be very wary of claims made by doorstep cold callers and NEVER give access to your property, agree to services, buy items or for return visits if approached in this manner.

Anyone concerned about doorstep cold calling in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 0808 223 1133 (freephone).

Scam Alert – Telephone cold calls claiming to be from Citizens Advice – 28 January 2020

We are again warning about telephone cold calls claiming to be from Citizens Advice.

This follows a report from a Norfolk resident who received a cold call claiming they ‘worked for Citizens Advice’ and that ‘they were in a position to help with debt problems’.

Citizens Advice advise that they DO NOT cold call or authorise others to cold call on their behalf.

If you receive one of these calls do not give or confirm any personal information, hang up and report the call to us via our partners the Citizens Advice consumer helpline on 0808 223 1133 (freephone).

Scam Alert – Telephone cold calls stating ‘there is a court case against you’ – 27 January 2020

We are warning about telephone cold calls stating, ‘there is a court case against you’.

This follows a report from a Norfolk resident who has received automated cold calls saying, ‘there is a court case against you’ and going on to give press button options.

If you receive one of these calls our advice is DO NOT interact with the call or give or confirm any personal information and hang up.

If genuine court action was taking place against you, you would be informed formally in writing and given sufficient notice for you to obtain advice before attending.

Her Majesty’s Courts & Tribunals Service advise that they do not make unsolicited phone calls, demand money in advance to prevent a court hearing from taking place or seek payment through cash vouchers bought in local shops.

You can report scam telephone calls to us via our partners the Citizens Advice consumer helpline on 0808 223 1133 (freephone).

Scam Alert – Automated telephone cold calls claiming to be from the ‘Inland Revenue’ – 24 January 2020

We are warning residents to be on their guard for telephone cold calls claiming to be from the ‘Inland Revenue’.

The calls state that you are ‘required to appear in court’ and that ‘failure to appear at the Magistrates Court will result in suspension of your National Insurance Number’ The call then gives a telephone number to contact to ‘resolve’ the issue.

These calls are a scam. If you receive this or a similar call DO NOT interact with the call in any way and hang up.

HMRC are aware of these automated phone call scams. To help their investigations you should report full details of the scam by email to: phishing@hmrc.gov.uk, including the:

  • date of the call
  • phone number used
  • content of the call

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on 0808 223 1133 (freephone).

Scam Alert – Telephone cold calls claiming to be from ‘Amazon’ – 23 January 2020

We are again warning residents to be on their guard for telephone cold calls claiming to be from ‘Amazon’.

In recent days we have seen an increase in reports from Norfolk residents of cold calls claiming to be from Amazon, these have included:

  • Recorded message calls claiming ‘your Prime subscription is about to expire and payment will be automatically taken’ the call then states you can ‘press 1 to cancel the payment’
  • Recorded message calls claiming your Amazon Prime account ‘is about to be cancelled unless you update your bank details’ the call then states you can ‘press 1 to speak to customer service’
  • Calls claiming to be from ‘Cyber Security at Amazon’

Where residents have interacted with the calls they have then been connected to a person who attempts to gather personal, account or financial details.

These calls are a scam and are not connected with Amazon in any way. If you receive this or a similar call our advice is DO NOT interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 0808 223 1133 (freephone).

Rogue Trader Alert – Doorstep Cold Callers claiming they need to ‘trim trees and hedges’ – 22 January 2020

We are warning residents to be on their guard after reports of doorstep cold callers in the Hellesdon area.

This follows an incident on Wednesday where a resident was cold called at their home by a male who claimed they ‘needed to trim the tree and hedges’ at the rear of the residents’ property ahead of ‘some building work next door’.

The male then claimed they needed to do the work and take payment ‘in the next two hours’.

The male then proceeded to undertake a small amount of work before asking for a payment totalling several hundred pounds.

The male was using a white Ford Transit tipper van.

Our advice is NEVER deal with doorstep cold callers and NEVER agree to having work done on or around your property if approached in this way.

If you are looking to have this type of work done only deal with reputable companies that you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline on 0808 223 1133 (freephone) or Norfolk Police on 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Scam Alert – Telephone cold calls claiming to be from ‘BT’ and ‘Openreach’ – 21 January 2020

We are continuing to receive reports from Norfolk residents about telephone cold calls claiming to be from ‘BT’ and ‘Openreach’.

Recent reports have included:

  • Cold callers claiming to be from BT stating ‘the signal from your router is irregular’ and this ‘might mean that someone else was using it’. The cold caller then said he would need to access the resident’s computer
  • Recorded message calls saying ‘this is BT, your service will be terminated within the next 24 hours’. The message then gives an option to ‘Press 1 to continue your service’
  • Cold callers claiming to be from ‘Openreach’ stating that ‘you are having problems with slow broadband’

These calls are NOT GENUINE.

If you receive this or a similar call our advice is DO NOT give or confirm any details, press any buttons or allow remote access to computer equipment and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 0808 223 1133 (freephone).

Cold Calling Alert – Telephone cold calls regarding ‘loft insulation’ – 20 January 2020

We are again warning about telephone cold calls regarding loft insulation.

This follows a number of reports from Norfolk residents which have included calls stating:

  • That ‘they are working in your area’ and can offer ‘a free survey to see if you are eligible for new insulation’
  • That ‘glass fibre insulation’ is ‘no longer sufficient’
  • That ‘they need to visit to check insulation installed several years ago’

Trading Standards advises always be very wary of any approach made in a telephone cold call and NEVER give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone 0808 223 1133 (freephone).

Rogue Trader Alert – Doorstep Cold Callers selling household cleaning products – 20 January 2020

We are warning residents to be on their guard after receiving reports of doorstep cold callers trying to sell household cleaning products.

This follows an incident today where a number of young males were cold calling at properties in Clenchwarton area. The cold callers claimed they were ‘ex-offenders’ and were selling items to ‘raise funds’.

Trading Standards advises NEVER to deal with anyone who cold calls at your property offering to sell something.

It is possible these sellers will continue to move onto other locations in Norfolk.

Anyone sighting these sellers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 (freephone) or to Norfolk Constabulary via 101.

If you feel intimidated or sight these cold callers and are concerned for vulnerable neighbours call 999

Cold Calling Alert – Telephone cold calls offering ‘home alarm systems approved by the police’ – 15 January 2020

We are warning residents to be on their guard after receiving a report from a Norfolk resident regarding ‘home alarm systems’.

During the call the cold caller made a number of claims about their alarm system including that they were ‘working with the police’ and later that they were ‘approved by the police’. The cold caller then attempted to make an appointment for a home visit.

We advise always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone 0808 223 1133 (freephone).

Rogue Trader Alert – Doorstep cold caller offering ‘roofing work’ – 15 January 2020

We are warning residents to be on their guard after receiving reports of a doorstep cold caller offering roofing services in the Great Yarmouth area.

This follows an incident where a male cold caller at a property and told the resident he could see that their roof 'needed a few new tiles' and 'refitting'. The resident declined the offer and reported the incident to us.

Our advice is to never deal with anyone who cold calls at your property offering to do work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 0808 223 1133 (freephone).

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Rogue Trader Alert – Doorstep cold caller offering ‘tree cutting services’ – 13 January 2020

We are warning residents to be on their guard after receiving reports of doorstep cold callers going door to door in the Broadland area offering ‘tree cutting services’.

Our advice is never deal with cold callers looking to do work on or around your property. If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 0808 223 1133 (freephone).

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Cold Calling Alert – Doorstep cold callers offering ‘driveway work’ – 13 January 2020

We are warning residents to be on their guard after received reports of doorstep cold callers in the Thorpe St Andrew area offering driveways services.

Our advice is to never deal with anyone who cold calls at your property offering to do work on or around your property. It is possible these cold callers could move on to other areas within Norfolk.

Anyone concerned about doorstep cold calling activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 (freephone).

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert – Telephone cold calls claiming to be from Citizens Advice – 10 January 2020

We are warning about telephone cold calls claiming to be from Citizens Advice.

This follows a report from a Norfolk resident who received a cold call claiming to be from ‘Citizens Advice’ during which the cold caller asked the call recipient several financial questions about loans, insurances and debts.

Citizens Advice advise that they do not cold call or authorise others to cold call on their behalf.

If you receive one of these calls do not give or confirm any personal information, hang up and report the call to us via our partners the Citizens Advice consumer helpline on 0808 223 1133 (freephone).

Scam Alert – Text messages appearing to be from PayPal stating ‘Your account access has been limited’ – 08 January 2020

We are warning residents about scam text messages appearing to be from PayPal, claiming that their account access has been limited. The message asks the recipient to ‘confirm their identity’ via an embedded link.

These text messages are NOT GENUINE and are not connected with PayPal in any way. They have been designed to appear within existing text message streams from PayPal to try to add to its authenticity.

If you receive this or a similar text message delete it without clicking on any links.

You can report contacts you think are  the Citizens Advice consumer helpline via their online reporting form or telephone 0808 223 1133 (freephone).

Cold Calling Alert – Doorstep Cold Callers enquiring about ‘insulation’– 06 January 2020

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Swaffham area.

In the incident a resident received a doorstep cold call from a man who asked several questions about the properties insulation and then asked if he could ‘come inside and inspect it’. The resident declined the offer and reported the cold call to us.

Trading Standards advises to be very wary of claims made by doorstep cold callers and NEVER give access to your property, agree to services, buy items or for return visits if approached in this manner.

Anyone concerned about doorstep cold calling in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 0808 223 1133 (freephone).

Cold Calling Alert – Telephone cold calls claiming to be doing a ‘survey about double glazing’ – 03 January 2020

We have received reports from Norfolk residents about telephone cold calls claiming that they are undertaking a ‘survey’ about ‘double glazing’.

The cold caller then states as a ‘thank you’ for taking part in the survey they can arrange for a ‘visit to deliver a £500 voucher’.

Always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you have received a telephone cold call which you think is suspicious you can report it to us via our partners, the Citizens Advice consumer helpline on 0808 223 1133 (freephone)

Rogue Trader Alert – Doorstep Cold Caller offering ‘home improvements’ – 18 December 2019

We are warning residents to be on their guard after receiving reports of a doorstep cold caller in the Gorleston area.

This follows an incident where a male cold called at a property offering ‘home improvements’ and saying he could ‘quote straight away as he was there’.

Trading Standards advises NEVER to deal with anyone who cold calls at your property offering to undertake work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 0808 223 1133 (freephone).

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Cold Calling Alert – Telephone cold calls enquiring about ‘your loft insulation’ – 17 December 2019

We are warning residents to be on their guard after receiving reports of telephone cold calls enquiring about your ‘loft insulation’.

During the calls the cold callers are attempting to gather a range of personal details including date of birth and home ownership status. The callers are then trying to fix an appointment for a home visit.

Trading Standards advises always be very wary of any approach made in a telephone cold call and NEVER give or confirm any personal details or agree to someone visiting your home if approached in this manner.

We also advise when looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via their online reporting form or telephone 0808 223 1133 (freephone).

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