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Consumer scam alerts

You can report scams to our partners, the Citizens Advice consumer helpline, using the Citizens Advice online reporting form or by calling 03454 04 05 06, or you can report a scam to Action Fraud, the UK national fraud office using their online fraud reporting tool or by calling 0300 123 2040.

Scam Alert – Telephone cold calls about ‘your recent car accident’ – 5 December 2019

We have received a number of reports from Norfolk resident about recorded message telephone cold calls claiming to be about ‘your recent car accident’.

The message asks a series of questions with gaps left for responses. Following this section, the calls are then likely to be connected to a call handler who will attempt to gather personal, vehicle and financial details.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar recorded message call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming ‘your telephone will be disconnected within the next 24 hours’ – 3 December 2019

We are warning about telephone cold calls delivering a recorded message claiming ‘your telephone will be disconnected within the next 24 hours’.

We have received a number of reports about these calls in the last week with the common theme being a recorded message which delivers the claim and goes on to offer the call recipient press number options to ‘prevent disconnection’.

These calls are not genuine and are likely to be used to seek remote access to computers, gather personal, account or financial details or attempt to take payments.

If you receive one of these calls do not press any keys if prompted, hang up and report it to Action Fraud on 0300 123 2040.

Scam Alert – Telephone cold calls offering to stop telephone cold calls – 2 December 2019

Norfolk residents need to watch out for telephone cold calls stating they can help stop telephone cold calls after again receiving reports from residents recently.

We are aware that there are a number of companies who cold calling claiming to be able to offer this ‘service’ with some charging one-off fees and others charging ongoing monthly fees.

It is extremely unlikely that any ‘service’ of this type can legitimately claim to be able to stop cold calls, so any money paid is unlikely to achieve any benefit.

Never buy items or agree to ongoing services when approached by a telephone cold call.

If you have responded to one of these cold calls, which you now believe may not have been genuine or the company is taking an ongoing monthly payment and you need further advice contact our partners the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Rogue Trader Alert: Door to door fish sellers – 29 November 2019

Residents need to watch out for cold callers selling fish door to door.

This follows a report from the Weeting area where three men all wearing long white coats were seen cold calling at properties offering frozen fish. They were seen to return to a plain white Ford Transit van.

In the past these types of sellers have been known to use high pressure sales tactics and there have been issues with the quality of the fish being offered, whether the type of fish is as claimed, and whether it has been appropriately stored for transportation.

It is possible this seller may continue to move on to other locations within Norfolk.

Do not deal with cold callers and never be pressurised into buying on the doorstep.

If you are approached by this seller or are concerned about possible rogue trader activity in your area, please report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Police on 101.

Information Alert – Buying online this Black Friday or Cyber Monday? Check out our top tips to stay safe – 28 November 2019

With the Black Friday and Cyber Monday weekend fast approaching and many sites offering their deals already, check out our top tips for buying safely online:

Who are you buying from? If you’re buying from a website that you don’t know or for the first time make sure you check them out, especially if they’re claiming to have stock of this years ‘must have items’ that no one else has.

Does the site have full contact details? If it’s just an email address be very wary

Look online, what is the site’s reputation? What are other customers saying about them? Check feedback, if available, but remember it can be falsified.

Have a good look at the site and its quality

What is the copy like, are there spelling mistakes, do all the links on the pages work?

Are they offering eye catching prices or items not available anywhere else? What they’re offering could be poor quality, unsafe, counterfeit or not even exist.  If you’re in any doubt, back out of the purchase.

Is it just too good to be true?  Be very wary of links shared via social media to websites offering big name brands with huge discounts. Where is that link going to go and will your data be safe? Just clicking through to check it out could put your device in danger, make sure your antivirus and phone software is up to date so that you don’t fall victim to any kind of malware that could be lying in wait.

Watch out for scam emails. With many people looking to shop for bargains across the Black Friday and Cyber Monday weekend scammers may also be using this period as an opportunity to send out fake email offers amongst the numerous ones from genuine companies. Take some extra time to check out emails before clicking on links or opening attachments, if you’re not sure just delete it

How are you paying? When buying online, make sure you use a secure form of payment. Credit cards, debit card and secure payment sites like PayPal give you extra protection from fraud than other methods of payment. Never pay for items by directly transferring money into an account unless it is someone you know and trust, as this offers very little protection.

Before entering any payment details online, ensure the link is secure:

  • A padlock symbol should appear in your browser’s address bar, make sure the padlock is not on the page itself
  • The web address should begin ‘https://…’ The ‘s’ stands for secure
  • In later versions of browsers, the address bar or name of the site will turn green

Out and about? Avoid purchasing on public Wi-Fi. Public Wi-Fi can now be found in many locations and provides a convenient way to search online without using any of your data allowance. But connecting to that network means any personal data you send could be intercepted if the connection is compromised. If you’re planning to buy something when away from home stay safe and use your data instead

When do you need it by? This is a very busy time of year for many online businesses. Make sure you check the delivery date for your order. If it’s just an estimated date it could change, and you could end up waiting till after Christmas for your delivery.

What if there is a problem? If you need to return anything, proof of purchase is very important. Keep all emails and receipts, electronic or otherwise. Also when you receive items you have ordered online check them before wrapping them. This way you’ll avoid disappointment on Christmas Day and can sort problems quickly with the supplier

Need more advice following an online purchase? Contact our partners the Citizens Advice consumer helpline on 03454 04 05 06

Rogue Trader Alert – Doorstep cold callers selling ‘their’ artwork – 28 November 2019

We are warning residents to be on their guard after receiving multiple reports of doorstep cold callers attempting to sell ‘their’ artwork.

Reports have included both male and female cold callers carrying cards stating they are deaf and that they are selling ‘their’ artwork. The cards also make claims as to what they need the money for which has included ‘the upkeep of bee hives to save the bees’.

Never deal with anyone who cold calls at your property offering to sell something.

Reports this week have been received from the Fakenham, Aylsham, Heacham, Horsham St Faith, Hellesdon, Thorpe Marriot, Taverham, Sprowston, Kings Lynn, Thetford, East Harling, Mundford, Toftwood, Shipdham, Necton, Dereham and Swaffham areas, but it is possible that doorstep cold callers using this approach could appear in other parts of Norfolk in the coming days.

Anyone sighting these sellers in Norfolk can report it to Trading Standards, through our partners the Citizens Advice consumer helpline, on 03454 04 05 06 or to Norfolk Police via 101

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Rogue Trader Alert – Doorstep cold caller offering gravel – 26 November 2019

We are warning residents to be on their guard after receiving reports of a doorstep cold caller offering gravel.

This follows an incident in the Swaffham area when a resident was doorstep cold called by a man who claimed they had been ‘working on a nearby housing site’ and that they had ‘gravel they needed to get rid of’. The man was seen to be using a white Ford Transit tipper van.

Never deal with cold callers looking to undertake work on or around your property. If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert – Telephone cold calls claiming to be from ‘Visa’ or ‘Mastercard’ – 25 November 2019

Watch out for telephone cold calls which claim to be from ‘VISA’ or ‘Mastercard’.

The cold calls deliver a pre-recorded message stating a ‘£600 overseas transaction’ is about to go through on ‘your account’.

Following these initial claims, the message then gives press button options, these have included:

  • 'To prevent further transactions’
  • ‘To speak to security’
  • 'To speak to our fraud team’

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar recorded message call our advice is do not interact with the call and hang up.

It is likely there are a number of variations of these calls stating different amounts and reasons for the call.

If you are concerned about the security of a bank account or credit card contact your card provider directly using the Customer Service number printed on the card, never use details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 03454 04 05 06

Cold Calling Alert – Doorstep cold callers enquiring about your energy supplier – 20 November 2019

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Earlham area of Norwich.

The cold callers are enquiring about ‘your current energy supplier’ as ‘they have had reports people in this area are being overcharged'.

Never deal with doorstep cold callers and never be pressured into sharing information on the doorstep no matter what claims are being made.

Anyone concerned about doorstep cold calling in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Scam Alert – Text messages claiming ‘you have a pending Tax Refund from your council’ – 19 November 2019

Be aware of text messages stating that ‘you have a pending Tax Refund from your council’ and supplying a link to ‘proceed with your application'.

These text messages are not genuine.

It is possible several variations of this message could be circulating with different web links.

If you receive this, or a similar text message, delete it without clicking on any links.

If you require any information about your council tax contact your local council directly, their information can be located on the Gov.UK website at www.gov.uk/find-local-council

Scam Alert – Telephone cold calls claiming to be from HMRC – 19 November 2019

We are again receiving reports from Norfolk residents about telephone cold calls claiming to be from HM Revenue & Customs (HMRC).

Recent reports have included an automated recorded message call informing the call recipient that ‘HMRC need to speak to you urgently’. These calls are appearing to come from a range of different ‘spoofed’ numbers.

We always advise to be very wary of any approach made by a telephone cold call. If you receive this type of call our advice is don't interact with the call and hang up immediately.

You can report suspected scam telephone calls to us via our partners the Citizens Advice consumer helpline on 03454 040506.

Scam Alert – Emails claiming to be from ‘TV Licensing’ – 18 November 2019

We are aware that emails claiming to be from TV Licencing are continuing to circulate.

Recent examples have included emails claiming that ‘as we couldn’t take the latest payment’ and ‘this amount will need to be paid when you set up your new Direct Debit’.

These emails are not from TV Licencing and any links contained within the message are likely to go to a genuine looking fake version of the TV Licencing website which will attempt to gather personal and financial details.

Action Fraud offer the following advice regarding these emails:

  • Always question unsolicited requests for your personal or financial information in case it’s a scam
  • Never automatically click on a link in an unexpected email or text

For more information about how to stay safe online, visit www.cyberaware.gov.uk

You can report suspicious messages to Action Fraud using their online form or by telephone on 0300 123 2040.

Rogue Trader Alert – Doorstep Cold Callers offering ‘roof cleaning’ – 18 November 2019

Watch out for doorstep cold callers in the Dickleburgh area.

We have had reports of two men going door to door offering to undertake roof cleaning work. The two men were seen to return to a red VW car.

Never deal with anyone who cold calls at your property offering to undertake work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Rogue Trader Alert – Doorstep cold caller offering garden furniture – 13 November 2019

Look out for a cold caller offering wooden garden furniture in the Holt area.

This follows an incident where a man cold called at property offering to sell garden furniture. The cold caller made a number of claims about where they had been displaying and selling recently but ‘due to the ran’ they were ‘selling off the remaining stock cheaply’. The man was seen to return to a sign written large silver van.

Never deal with anyone who cold calls at your property or approaches you in the street offering to sell you something.

Anyone sighting this doorstep cold caller in Norfolk or concerned about rogue trader activity in their community can contact Trading Standards through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Police on 101.

Rogue Trader Alert – Doorstep cold callers offering ‘home improvement work’ – 12 November 2019

Watch out for a doorstep cold caller offering to undertake ‘home improvement work’ in the Easton area.

We advise you never to deal with anyone who cold calls at your property offering to undertake work on or around your property.

If you are concerned about possible rogue trader activity in Norfolk, contact us through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert – Social media posts stating you can claim ‘free coupons or vouchers’ – 12 November 2019

We are warning about a number of scam social media posts circulating which state you can claim free coupons or vouchers.

These are recent examples which have been reported to Trading Standards and all are fake and have no connection to the genuine businesses.

These type of scam posts will often claim that the company is ‘celebrating it’s anniversary’ or it is part of a ‘today only promotion’.

If you see one of these giveaway posts, don’t be tempted to participate. You have no chance of winning the promised prize, and you may risk your privacy and security by sharing your personal information with online scammers.

Scam Alert – Telephone cold calls claiming to be from Citizens Advice – 8 November 2019

We are warning about telephone cold calls claiming to be from Citizens Advice.

This follows a report from a Norfolk resident who received a cold call claiming to be from ‘Citizens Advice’ during which the cold caller attempted to engage with the call recipient about ‘debts’

Citizens Advice do not cold call or authorise others to cold call on their behalf.

If you receive one of these calls do not give or confirm any personal information, hang up and report the call to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06

Information Alert – Home repairs or improvements? Make sure you #CHECK – 7 November 2019

Whether the weather has left your home needing repairs or you’re thinking about home improvements, Norfolk Trading Standards are reminding consumers to think #CHECK when considering choosing a tradesman or business to complete these.

  • Compare - use Trusted Trader and get three quotes
  • History - ask for the traders' references, recommendations and reviews, and make sure you check them out
  • Establish the details - what is being done, by who, by when and for how much? Remember that a quote is more binding than an estimate.
  • Contract - ensure everything is recorded including work and payment schedules, and the paperwork contains the trader's correct name and address
  • Keep all of the paperwork - this may be needed should anything go wrong.

Visit www.citizensadvice.org.uk/consumer for more information.

Scam Alert – Telephone cold calls about ‘loft insulation’ – 6 November 2019

We are again warning about telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a cold call claiming to be the ‘local conservation officer’. The cold caller then asked several questions about the properties’ insulation and then attempted to pressure the call recipient into making an appointment for a ‘surveyor’ to visit.

Previously a variety of claims and approaches have being used during these types of calls including:

  • That a ‘compulsory insulation survey’ is required
  • That your insulation ‘needs to be checked’ and they can send an ‘insulation expert’ to do this
  • That ‘old’ or ‘fibreglass insulation’ is now ‘illegal’ or ‘unsafe’, sometimes stating this is due to ‘fire safety’
  • That ‘council grants’ are available

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Scam Alert – ‘International Postcode Online Lottery’ Letters – 5 November 2019

We have received reports from Norfolk residents about letters claiming to be from the ‘International Postcode Online Lottery’. The letter states the resident has been awarded a prize of £900,000 in a recent draw.

These letters are a scam and no prize is available. If you receive this type of letter do not contact them in any way and dispose of it correctly.

Here are some simple steps you can take to avoid lottery scams:

  • If you haven’t entered a lottery then you can’t have won it. Never respond to unexpected communications.
  • Official lotteries in other countries operate in much the same way as the UK’s National Lotto. No official lotteries that we know of contact people to tell them of their win.
  • We don’t know of any official lottery operators who ask for fees to collect winnings. Any request for a fee payment is a good indication that someone is trying to scam you.
  • Never disclose your bank details or pay fees in advance to claim a lottery win
  • If they’ve provided an email address to respond to, be very suspicious of addresses such as @hotmail.com or @yahoo.com or numbers beginning with 07 because these are free to get hold of
  • Genuine lotteries thrive on publicity. If they ask you to keep your win a secret it’s likely to be a scam.
  • Many examples of lottery scam letters have bad spelling and grammar – see this as a warning that fraudsters are at work

Scam Alert – Telephone cold calls claiming to be from ‘Amazon’ – 4 November 2019

Watch out for telephone cold calls claiming to be from ‘Amazon’.

In recent days we have had several reports from Norfolk residents of recorded message calls claiming to be from Amazon, these have included:

  • That your account ‘has been hacked’ and ’Amazon require bank details to confirm your identity and secure your account’ the call then states you can ‘press 1 for full information’
  • That your account ‘has been hacked’ and ‘a payment of £99.99 for Prime has been taken’ the call then states you can ‘press 1 to speak to an advisor’
  • That your Amazon Prime subscription ‘is about to renew at the cost of £39.99’ the call then states you can ‘press 1 to cancel’

Where residents have interacted with the call they have then been connected to a person who attempts to gather personal, account or financial details.

These calls are a scam and are not connected with Amazon in any way. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06

Rogue Trader Alert – Doorstep cold callers offering to ‘gravel driveways’ – 1 November 2019

Residents need to watch out for a male doorstep cold caller in the Roudham and East Harling areas offering to ‘gravel driveways’.

The cold caller was seen to be using a blue and white Iveco tipper lorry.

Never deal with cold callers looking to undertake work on or around your property. If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Cold Calling Alert – Doorstep cold callers enquiring about ‘insulation’– 30 October 2019

We are warning residents to be on their guard after receiving multiple reports of doorstep cold callers in the South Norfolk area enquiring about ‘loft insulation’.

The most recent reports have come from the Poringland and Swainsthorpe areas.

During the visits the cold callers are making a range of claims which have included:

  • That ‘they are working with the council’
  • That they are offering ‘Free loft inspections’
  • That ‘they are delivering a Government backed initiative supported by Norfolk County Council’
  • That ‘the Council will pay for any work they deliver’
  • That properties ‘require EPCs’
  • That ‘homeowners could be fined unless they up their energy rating’

Be very wary of claims made by doorstep cold callers and never give access to your property, agree to services, buy items or for return visits if approached in this manner.

Norfolk County Council and South Norfolk Council do not authorise cold callers to visit properties regarding insulation.

It is possible these cold callers could move onto other areas in Norfolk.

If you have received this type of doorstep cold call and have agreed to a further visit or for work to take place, please contact us through our partners, the Citizens Advice consumer helpline, on 03454 04 05 06

Anyone concerned about doorstep cold callers in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Police on 101

Impartial advice on energy saving and accessing grant schemes is available from the Energy Saving Trust

Scam Alert – Telephone cold calls offering to stop telephone cold calls – 29 October 2019

We are again warning Norfolk residents to be aware of telephone cold calls stating they can help stop telephone cold calls after receiving reports from residents recently.

We are aware that there are a number of companies cold calling claiming to be able to offer this ‘service’ with some charging one-off fees and others charging ongoing monthly fees.

It is extremely unlikely that any ‘service’ of this type can legitimately claim to be able to stop cold calls so any money paid is unlikely to achieve any benefit.

We always advise never to buy items or agree to ongoing services when approached by a telephone cold call.

If you have responded to one of these cold calls, which you now believe may not have been genuine or the company is taking an ongoing monthly payment and you need further advice contact our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or telephone 03454 04 05 06.

Rogue Trader Alert – Doorstep cold caller claiming to have seen ‘issues with your roof’ – 28 October 2019

We are warning residents to be on their guard after receiving a report of a male doorstep cold calling in the Weeting area.

This follows an incident where a man cold called at a property and claimed that he could see that the 'end capping' on the properties’ roof needed repair and offered to do this for £70.

The resident declined the offer, asked the cold caller to leave and reported the incident to us.

Never agree to work on or around your property if approached by a cold caller, no matter what claims are made.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Constabulary on 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit the Norfolk Trusted Trader website

Rogue Trader Alert – Doorstep Cold Caller offering ‘Tree pruning’ – 28 October 2019

We are warning residents to be on their guard after receiving reports of a man cold calling in the Eaton area offering to undertake ‘Tree Pruning’. The man was seen to return to a blue car.

Never  deal with cold callers looking to undertake work on or around your property.

If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners, the Citizens Advice consumer helpline, via their Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

News Alert – Friends Against Scams third anniversary – 28 October 2019

This week Friends Against Scams is celebrating their third anniversary!

Celebrate with them and join the army of over 300,000 Friends and complete the online awareness session today.

Scam Alert – Text messages claiming to be from ‘ARGOS’ claiming you have won a £100 voucher – 24 October 2019

We are warning about text messages circulating claiming to be from ‘ARGOS’ claiming ‘you have won a £100 ARGOS voucher’. The text goes on to offer a hyperlink to claim the voucher.

These text messages are fake. Details of all ARGOS competitions and voucher deals can be found on their website argos.co.uk.

If you receive this or a similar text message delete it.

If you have received a text message which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on 03454 04 05 06.

Rogue Trader Alert: Door to door fish sellers – 24 October 2019

We are warning residents to be vigilant for cold callers selling fish door to door.

This follows a report from the Wimbotsham area where a man cold called at a property offering frozen fish. He was seen to return to a small, plain white Ford van.

In the past these types of sellers have been known to use high pressure sales tactics and there have been issues with the quality of the fish being offered, whether the type of fish is as claimed, and whether it has been appropriately stored for transportation.

It is possible this seller may continue to move on to other locations within Norfolk.

We advise do not deal with cold callers and never be pressurised into buying on the doorstep.

If you are approached by this seller or are concerned about possible rogue trader activity in your area, please report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Police on 101.

Scam Alert – Text messages claiming to be from PayPal stating ‘Your account has been restricted due to a failed payment’ – 24 October 2019

We are warning residents about scam text messages claiming to be from PayPal and stating that their account is restricted due to a filed payment. The messages asks the person to ‘Login’ to a link to ‘remove any pending transactions’.

The link displays ‘paypai’ not ‘PayPal’. These text messages are not genuine and are not connected with PayPal in any way.

If you receive this or a similar text message, delete it without clicking on any links

You can report contacts you think are scams to the Citizens Advice consumer helpline via the Citizens Advice online reporting form or telephone 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from HMRC – 24 October 2019

We are again receiving reports from Norfolk residents about telephone cold calls claiming to be from HM Revenue & Customs (HMRC).

The majority of these have reported an automated recorded message call informing the resident that ‘you are about to be taken to court by HMRC for non-payment of tax. Press 1 to speak to your case handler’.

Where residents have interacted with these calls, demands are then made for ‘immediate payment’.

We always advise to be very wary of any approach made by a telephone cold call. If you receive this type of call our advice is do not interact with the call and hang up immediately.

You can report suspected scam telephone calls to us via our partners the Citizens Advice consumer helpline on 03454 040506.

Scam Alert – Telephone cold calls about ‘credit card transactions’ – 24 October 2019

We are again warning residents after receiving reports that telephone calls are being received from ‘VISA’, mentioning a £600 transaction which is about to go through their account.

Following these initial claims, the message will then give press-button options which have included:

  • 'To prevent further transactions’
  • 'To speak to security’
  • 'To speak to our fraud team’

We advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar recorded message call, our advice is do not interact with the call and hang up.

It is likely there are a number of variations of these calls stating different amounts and reasons for the call.

If you are concerned about the security of a bank account or credit card, contact your card provider directly using the customer service number printed on the card, never use details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 03454 04 05 06.

News Alert – Are you or someone you know inundated with scam calls? Apply for a free call blocker – 15 October 2019

Free call blockers are being made available to people who believe they are being targeted with scam and nuisance phone calls. Between 1,800 and 2,000 call blockers are being provided on a first come, first served basis by the National Trading Standards Scams Team. Local authorities and care providers are expected to apply on behalf of victims – and individual applications from victims or family members will also be available.

The units follow a pilot programme launched in 2017, which saw 99% of scam and nuisance phone calls being blocked. Prior to the pilot, 31% of the 214 individual users in the pilot had lost a combined total of £970,042 to scam and nuisance calls (one individual user lost as much as £320,000). After the pilot, only 1% of users had lost money to scam and nuisance calls.

The pilot also improved victims’ emotional wellbeing. By preventing scam and nuisance calls from reaching users in the first place, the units reduced users’ fears about scam and nuisance calls, and reduced their worries about losing money to these calls in the future, leading to:

  • A 92% reduction in users who felt that they were at risk of being defrauded over the telephone
  • An 85% reduction in users who felt helpless to stop scam and nuisance calls
  • An 85% reduction in users who felt worried by scam and nuisance calls
  • An 83% reduction in users who felt threatened or scared by scam and nuisance calls
  • 78% of users who felt that the call blocker helped prevent them from being defrauded

Finally, a cost benefit analysis calculation was applied to the project and demonstrated that for every £1 spent, the project saved £36 – a total cost benefit of £18,131,392.

The extension of up to 2,000 call blockers is expected to make a considerable difference to those who receive scam and nuisance phone calls.

The devices are being provided for free in a scheme funded by the Department for Digital, Culture, Media and Sport (DCMS).

The units supplied are the trueCall Secure call blockers – the same units that were used in the National Trading Standards pilot programme.

Consumers can apply for a free call blocking unit via the Friends Against Scams website where they will be required to complete a short survey. Applications can also be made by partners and stakeholders on behalf of an individual via the same mechanism (once consent has been obtained). To make and application, visit the Friends Against Scams website.

Cold Calling Alert – Doorstep cold callers implying affiliation with Norfolk Fire and Rescue service – 15 October 2019

We are warning residents to be on their guard after receiving a report of a man doorstep cold calling in the Great Yarmouth area.

During the cold call he stated that ‘the Fire Service were doing safety checks in the area’ and that he was ‘following on from them’.

The cold caller then made various claims that the residents’ windows were ‘unsafe’ and needed to be replaced.

We advise never to deal with anyone who cold calls at your property making claims about it or offering to do work.

Norfolk Fire and Rescue do not authorise any companies to cold call at properties on their behalf offering to sell items or services.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice consumer helpline via the Citizens Advice online reporting form or telephone 03454 04 05 06.

Scam Alert – Telephone cold calls about ‘flu jabs’ – 14 September 2019

We are highlighting a warning from HNS England and NHS Improvement – East of England about telephone cold calls regarding ‘flu jabs’.

This is after a patient was contacted over the phone by a person claiming to be a GP working at their local GP practice and that, for a fee, the GP could attend their home to administer their flu jab. Unfortunately, the patient gave out their bank account details and has sadly suffered a financial loss.

The NHS advise ‘If someone claiming to be from the NHS contacts you by phone and asks for a payment, please be aware they could be a criminal trying to trick you. Most NHS services are free at the point of use and NHS professionals are very unlikely to ask for fees such as prescription charges by phone. We advise you not to share bank account details or other financial information unless you are sure of who you are talking to’.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Scam Alert – ‘Missed call’ scams – 11 October 2019

We are highlighting a warning from Ofcom about a rise in reports of a type of scam known as ‘Wangiri’ phone calls.

These are calls in which the scammer will ring a person’s phone number but immediately hang up in the hope that the recipient will call back.

If the person calls the number back, they will then find themselves connected to an expensive number, such as an international number, which will be charged at a premium rate. This can leave them facing a costly charge for the call.

Some people say they have received several of these missed calls.

The calls mainly originate from small or developing countries. The most recent cases, for example, have included calls originating from countries like Botswana, Guinea and Guyana. These have dialling codes that begin with 267, 224, 592 respectively.

If you miss a call from a number you don’t recognise, particularly from overseas, do not return the call.

Also, you should block any unfamiliar overseas and premium-rate numbers and share them with your phone company, so they can investigate.

We understand that O2 and EE customers have been targeted so far, but customers on all networks should check their accounts for recent payments to see if they have been unknowingly charged for calling one of these numbers.

If you think you have fallen victim to this scam, contact your provider as soon as possible, as well as Action Fraud on 0300 123 2040.

Rogue Trader Alert – Doorstep cold caller offering ‘tree and garden work’ – 11 October 2019

We are warning residents to be on their guard after receiving reports of a doorstep cold callers going door to door in the Costessey area offering to undertake ‘tree and garden work’.

We advise never deal with cold callers looking to do work on or around your property.

If you are looking to have this type of work done, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Scam Alert – Fake Thomas Cook refund websites – 10 October 2019

Thomas Cook customers should watch out for fake refund websites which are appearing in an attempt to scam customers.

Only use the dedicated website thomascook.caa.co.uk/refunds to apply for a refund.

UK Finance offer the following advice to Thomas Cook customers:

  • Never automatically click on a link in an unexpected email or text
  • Always question uninvited phone calls in case it’s a scam
  • Always contact your bank or card provider directly using a known email or phone number

Find more information about Thomas Cook at thomascook.caa.co.uk

Cold Calling Alert – Not your usual trader? Make sure your check – 9 October 2019

Residents are reminded that they should make sure they know who they are dealing with following a cold calling incident in West Norfolk.

A man called at a property stating he was ‘there to clean the windows’.  The resident had a regular agreement with a company for this service, and assumed that the man worked for this company. After completing the work, the man asked the resident for payment.  As this was not the arrangement the resident had with the regular contractor, he realised that the man was not representing that company.

If you have a regular agreement for work around your property, make sure you know who will be delivering it.  If you are unsure about someone who arrives at your property, ask to see ID or make them wait outside while you contact the company delivering the regular work to check.

Scam Alert – Facebook messages claiming you have won a prize or can claim grant money – 8 October 2019

Facebook users need to be aware of messages from existing Facebook friends sent via the Messenger service which claim you have ‘won a prize’ or can ‘claim grant money’.

The message will tell you to contact an unknown person via Facebook to ‘claim your money’.

If you contact the person named, you will be asked to pay fees or charges to receive the prize or grant.

These messages are a scam. If you receive this or a similar message via Facebook, do not reply to the message.  Contact the friend via another route, if you have one, and advise them that their Facebook profile may have been compromised.

Report suspicious messages and posts to Facebook via their Help Centre.  More information on reporting scams on Facebook is available at facebook.com/help/reportlinks.

Scam Alert – Inheritance scam letters – 7 October 2019

We have been forwarded the inheritance scam letter pictured below.  Letters like this have been circulating for many years with a wide range of reasons given for contacting the recipient and why the person mentioned in the letter died.

 

Easy ways to spot an inheritance scam letter:

  • They claim to offer you a large percentage of a large amount of money
  • The letters are badly written, with spelling mistakes and poor grammar
  • They use email addresses which are easy to set up and shut down, such as @yahoo.co.uk or @hotmail.com
  • They often claim that the person died in a well-publicised incidents, such as a plane crash or natural disaster.  They may even use the identity of someone who really did die in the incident to make their claims more believable.

These letters are a scam.

If you receive this type of letter dispose of it straight away without responding in any way.

Rogue Trader Alert - Door to door fish sellers – 4 October 2019

Residents need to be vigilant for colder callers selling fish door to door.

This follows a report from the Snettisham area of a man cold calling at a property offering frozen fish. He was seen to return to a small plain white van.

These types of sellers use high pressure sales tactics.  There have been issues with the quality of fish being offered, whether it has been appropriately stored for transportation, and the fish being a different type to that claimed by the cold caller.

This seller may move on to other locations within Norfolk.

Do not deal with cold callers and never be pressurised into buying on the doorstep.

If you are approached by this seller or are concerned about rogue trader activity in your area, report it to us via the Citizens Advice online reporting form or their consumer helpline on 03454 04 05 06.

Rogue Trader Alert – Doorstep cold callers offering ‘roofing work’ – 2 October 2019

Residents need to watch out for doorstep cold callers offering roofing services in the Sprowston area.

Never deal with anyone who cold calls at your property offering to undertake work on or around your property.

If you are concerned about possible rogue trader activity in Norfolk, contact us through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert – ‘Free Trial Offer’ adverts – 1 October 2019

Watch out for ‘free trial offers’ being promoted via social media and online adverts.

Common examples of ‘free’ trail offers include skin care products, slimming pills and nutritional supplements.

Consumers report that when responding to an online advert offering a ‘Free Trial’ they were then asked to give credit or debit card details believing that there is only a small charge to cover postage and packaging.

However, if they failed to cancel the “Free Trial Offer” within a set period they may have unknowingly agreed to an ongoing supply of the product, with a monthly charge which is taken directly from their account. Consumers have reported monthly payments ranging between £50 and £300.

If you have responded to one of these offers and need further advice, contact the Citizens Advice consumer helpline via the Citizens Advice online reporting form or telephone 03454 04 05 06

Scam Alert – Text messages claiming to be from ‘TV Licensing’ – 30 September 2019

Look out for fake TV Licence text messages which are continuing to circulate.

These text messages are not from TV Licencing. Any links contained within the message are likely to go to a fake version of the TV Licencing website which will attempt to gather personal information and financial details.

If you receive one of these messages, our advice is to delete it.

You can read more about how to spot fake TV Licence texts and emails from the TV Licensing website.

Cold Calling Alert – Telephone cold calls offering ‘UK Government energy assessments’ as they are ‘working in your area’ – 27 September 2019

Look out for a cold caller who has claimed to offer ‘UK Government free energy assessments’ and went on to state that they will be ‘in the area next week’.

The cold caller then attempted to make an appointment for a visit to the residents’ property.

Always be very wary of any approach made in a cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call, contact the Citizens Advice consumer helpline via the Citizens Advice online reporting form or telephone 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from ‘Amazon’ – 27 September 2019

Watch out for telephone cold calls claiming to be from ‘Amazon’.

Recently, Norfolk residents have reported receiving cold calls and recorded messages from people claiming to be from Amazon. These have included:

  • Recorded messages stating ‘your Amazon Prime subscription is expiring and a payment of £79.99 will be taken’ the call then states you can ‘press 1 to cancel or speak to an advisor’
  • Recorded messages stating ‘your Amazon Prime service has been initiated’ the call then states you can ‘press 1 to cancel’
  • Cold calls stating, ‘your Amazon account has been hacked’ and that money has been taken
  • Recorded messages stating ‘your Amazon account is in arrears’ the call then states you can ‘press 1 to speak to an advisor’
  • Cold calls claiming ‘after your issues with Amazon Prime’ that they are offering a ‘refund of £39.99’

If you interact with the call, it’s likely you will then be connected to a person who attempts to gather personal information or financial details. In some cases, callers have also attempted to persuade call recipients to allow them remote access to computers to ‘process refunds’.

These calls are a scam. If you receive one of these calls do not give or confirm any details, or, allow remote access to computers and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Information Alert - Benefits Advice - 26 September 2019

We have been made aware of adverts offering to assist people to 'access benefits'. For this 'service' the advertiser charges the user a fee.

We are reminding residents that there are a number of services that offer free advice on accessing benefits including Citizens Advice Norfolk and Age UK Norfolk.

Scam Alert - Telephone cold calls regarding 'loft insulation' - 25 September 2019

We are again warning about telephone cold calls regarding loft insulation.

A Norfolk resident received a cold call offering a 'free insulation survey'.  The cold caller then attempted to pressure the call recipient into making an appointment for a home visit.

Previously a variety of claims and approaches have been used during these types of calls including:

  • That a compulsory insulation survey is required
  • That your insulation needs to be checked and they can send and insulation expert to do this
  • That old or fibreglass insulation is now illegal or unsafe, sometimes stating this is due to fire safety
  • That they are doing visits in your area

Always be wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visit your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice via the Citizens Advice online reporting form or their consumer helpline on 03454 04 05 06.

Scam Alert -Telephone cold calls regarding Thomas Cook holiday refunds - 24 September 2019

Be on guard for telephone cold calls claiming to be about refunds for Thomas Cook holidays.

In some calls the caller states they are a 'Thomas Cook refunds agent', in others they claim to be calling from the recipients bank.  They then claim they are calling to refund holiday payments, and that to do so they require the call recipient's bank card details including the 3-digit card security code.

These calls are a scam. If you receive this or a similar call do not give or confirm any details and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via the Citizens Advice online reporting form or their consumer helpline on 03454 04 05 06.

Rogue Trader Alert - Doorstep cold caller offering mattresses - 24 September 2019

Residents need to be on their guard after reports of cold callers offering mattresses in Dereham and the Colman Road area of Norwich.

In the Dereham incident a man was reported going door to door, when approached he said he was selling beds and mattresses.  He was seen to return to a white sign-written Peugeot Boxer van.

In the Norwich incident a man cold called at a property offering to sell memory foam mattresses.

Never deal with anyone who cold calls at your property or approaches you in the street offering to sell you something.

It is possible these doorstep callers could move on to other locations within Norfolk.

If you see a doorstep caller in Norfolk or are concerned about rogue trader activity in your community you can contact Trading Standards through our partners, the Citizens Advice, via the Citizens Advice online reporting form or their consumer helpline on 03454 04 05 06.

Rogue Trader Alert – Telephone cold callers regarding solar panels – 18 September 2019

Residents with solar panels on their property need to be on their guard for telephone cold callers which continue to appear to be targeting homes with solar panels.

The cold callers are making a number of claims regarding existing systems, recent claims have included:

  • That they are calling ‘on behalf of the solar energy providers’ and they needed to arrange a visit to ‘check the solar panels and the properties insulation’
  • That they are part of a ‘Government funded scheme’ which will ‘service the panels and undertake a safety assessment’

Always be very wary of any approach made in a doorstep or telephone cold call and never agree to services, to having work done or for someone to visit your home if approached in this manner.

Solar panel owners should always talk to their supplier before allowing any work or ‘maintenance’ to take place on their panels.  Generally, a solar panel system does not need servicing but it may benefit from being cleaned if the panels are dirty.

We recommend that traders who work on a solar panel system are members of the Solar Trade Association and that any work on the electrics of a solar panel system should be carried out by a qualified electrician.

Suitably qualified electrician can be found on the Norfolk Trusted Trader website or via the Electrical Safety First Website

If you need advice about doorstep or telephone cold calling or have agreed to a visit during a cold call contact us via our partners, the Citizens Advice, via the Citizens Advice online reporting form or their consumer helpline 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from BT – 17 September 2019

Norfolk residents need to be on their guard for telephone cold calls claiming to be from BT.

This follows the report of a recorded message call which starts ‘This is a text message from BT’ and goes on to state that ‘your internet will be disconnected in the next 24 hours’.  The call then claims you can ‘Press 1 to speak to your Account Manager’.

We always advise to be wary of telephone cold calls and the claims made during them.  If you receive a suspicious call claiming to be from BT do not press any keys or give or confirm any personal or financial details.  Instead hang up, wait five minutes and then contact BT customer service on 0800 800 150.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on 03454 04 05 06.

Cold Calling Alert – Further report of Doorstep Cold Callers offering ‘driveway work’ – 16 September 2019

Residents need to be on their guard after further reports of doorstep cold callers offering driveway work.

In this incident two men were seen on Sunday 15 September cold calling at properties in the Brundall area. The men were seen to return to a blue and white sign written Ford Transit van.

Never deal with anyone who cold calls at your property offering to undertake work on or around your property. It is possible these cold callers could move on to other areas within Norfolk.

Anyone concerned about doorstep cold calling activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert – Telephone cold calls claiming to be from ‘Openreach’ – 13 September 2019

We have received reports from Norfolk residents about telephone cold calls claiming to be from ‘Openreach’. The cold caller said that they could ‘save money’ on the residents’ ‘existing phone contract’ and then attempted to gather personal and financial details from the resident.

Be wary of telephone cold calls and the claims made during them. Openreach maintains the telephone cables, ducts, cabinets and exchanges that connect the UK Broadband and telephone network, they do not offer telephone or broadband service contracts.

If you receive this or a similar call do not give or confirm any details and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Cold Calling Alert – Further reports of doorstep cold callers enquiring about ‘cavity wall insulation’– 11 September 2019

Residents need to be on their guard following reports of doorstep cold callers in the Hingham and Wisbech areas.

In the Wisbech incident a resident received a doorstep cold call from a man who enquired about the property’s cavity wall insulation, he then went on to enquire if the resident was in receipt of certain benefits. The resident declined the offer and reported the cold call to us.

In the Hingham incident a man wearing a branded tabard was seen going door to door.

Be very wary of claims made by doorstep cold callers and never give access to your property, agree to services, buy items or for return visits if approached in this manner.

It is possible these cold callers could move onto other areas in Norfolk.

Impartial advice on energy saving and accessing grant schemes is available from the Energy Saving Trust.

Anyone concerned about doorstep cold calling in Norfolk can contact us through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Cold Calling Alert – Doorstep cold callers offering ‘driveway work’ – 10 September 2019

Residents need to watch out for potentially two sets of doorstep cold callers in the Stalham area offering driveways services.

The first report was for a young man cold calling at properties offering a range of driveway services. He was described as 'well presented' and carrying a clipboard along with colour leaflets.

The second report was for a different young man seen going door to door offering to undertake repair work or to lay new driveways. He was seen to be with two older men who were driving a white Ford Transit Tipper van.

Never deal with anyone who cold calls at your property offering to undertake work on or around your property. It is possible these cold callers could move on to other areas within Norfolk.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert – Telephone cold calls claiming to be from British Gas – 10 September 2019

We have received further reports about telephone cold calls claiming to be from British Gas.

In this incident the caller stated that the resident’s gas meter needed replacing, the cold caller then asked for a range of personal and financial details.

We always advise to be wary of telephone cold calls and the claims made during them. If you receive a suspicious call claiming to be from British Gas don't give or confirm any personal or financial details, hang up, wait five minutes and then contact British Gas directly using a number printed on a bill or from the official website.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Text messages claiming to be from ‘HMRC’ about ‘your tax refund’ – 9 September 2019

We are warning about text messages claiming to be from ‘HMRC’ stating ‘your tax refund from year ending 2018 is still pending’. The text goes on to offers a ‘secure link’ to process your refund.

These text messages are fake. HMRC do not send text messages or emails about tax refunds. It is also likely that there will be a several versions of this message circulating quoting different years and containing different links.

If you receive this or a similar text message, delete it.

If you have received a text message which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on 03454 04 05 06

Rogue Trader Alert – Doorstep cold caller offering ‘tree cutting services’ – 9 September 2019

Residents need to look out for doorstep cold callers going door to door in the King’s Lynn area offering ‘tree cutting services’.

The cold callers were described as wearing black tracksuits with orange stripes and were not carrying ID.

Never deal with cold callers looking to undertake work on or around your property. If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Cold Calling Alert – Doorstep cold callers enquiring about ‘your property's insulation’– 5 September 2019

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Reepham area.

In the incident a resident received a doorstep cold call from a man who claimed he was ‘calling at properties that are not properly insulated as part of a Government-funded scheme’. The resident declined the offer and reported the cold call to us.

We advise to be very wary of claims made by doorstep cold callers and never give access to your property, agree to services, buy items or for return visits if approached in this manner.

It is possible this cold caller could move onto other areas in Norfolk.

Impartial advice on energy saving and accessing grant schemes is available from the Energy Saving Trust.

Anyone concerned about doorstep cold calling in Norfolk can contact us through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Rogue Trader Alert – Doorstep cold callers offering ‘roofing work’ – 5 September 2019

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering roofing services in the Norwich area.

We advise never to deal with anyone who cold calls at your property offering to do work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners, the Citizens Advice consumer helpline, via their Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Rogue Trader Alert – Doorstep cold caller offering cane furniture – 4 September 2019

We are warning residents to be on their guard after receiving reports of a cold caller offering cane furniture door to door in the Broadland area.

We advise never to deal with anyone who cold calls at your property or approaches you in the street offering to sell you something.

Anyone sighting doorstep cold callers in Norfolk or concerned about rogue trader activity in their community can contact us through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

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