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Consumer scam alerts

You can report scams to our partners the Citizens Advice consumer helpline using their online report form or by calling 03454 04 05 06,  or you can report a scam to Action Fraud, the UK national fraud office using their online fraud reporting tool or by calling 0300 123 2040.

Scam Alert – Fake Thomas Cook refund websites – 10 October 2019

Thomas Cook customers should watch out for fake refund websites which are appearing in an attempt to scam customers.

Only use the dedicated website thomascook.caa.co.uk/refunds to apply for a refund.

UK Finance offer the following advice to Thomas Cook customers:

  • Never automatically click on a link in an unexpected email or text
  • Always question uninvited phone calls in case it’s a scam
  • Always contact your bank or card provider directly using a known email or phone number

Find more information about Thomas Cook at thomascook.caa.co.uk

Cold Calling Alert – Not your usual trader? Make sure your check – 9 October 2019

Residents are reminded that they should make sure they know who they are dealing with following a cold calling incident in West Norfolk.

A man called at a property stating he was ‘there to clean the windows’.  The resident had a regular agreement with a company for this service, and assumed that the man worked for this company. After completing the work, the man asked the resident for payment.  As this was not the arrangement the resident had with the regular contractor, he realised that the man was not representing that company.

If you have a regular agreement for work around your property, make sure you know who will be delivering it.  If you are unsure about someone who arrives at your property, ask to see ID or make them wait outside while you contact the company delivering the regular work to check.

Scam Alert – Facebook messages claiming you have won a prize or can claim grant money – 8 October 2019

Facebook users need to be aware of messages from existing Facebook friends sent via the Messenger service which claim you have ‘won a prize’ or can ‘claim grant money’.

The message will tell you to contact an unknown person via Facebook to ‘claim your money’.

If you contact the person named, you will be asked to pay fees or charges to receive the prize or grant.

These messages are a scam. If you receive this or a similar message via Facebook, do not reply to the message.  Contact the friend via another route, if you have one, and advise them that their Facebook profile may have been compromised.

Report suspicious messages and posts to Facebook via their Help Centre.  More information on reporting scams on Facebook is available at facebook.com/help/reportlinks.

Scam Alert – Inheritance scam letters – 7 October 2019

We have been forwarded the inheritance scam letter pictured below.  Letters like this have been circulating for many years with a wide range of reasons given for contacting the recipient and why the person mentioned in the letter died.

 

Easy ways to spot an inheritance scam letter:

  • They claim to offer you a large percentage of a large amount of money
  • The letters are badly written, with spelling mistakes and poor grammar
  • They use email addresses which are easy to set up and shut down, such as @yahoo.co.uk or @hotmail.com
  • They often claim that the person died in a well-publicised incidents, such as a plane crash or natural disaster.  They may even use the identity of someone who really did die in the incident to make their claims more believable.

These letters are a scam.

If you receive this type of letter dispose of it straight away without responding in any way.

Rogue Trader Alert - Door to door fish sellers – 4 October 2019

Residents need to be vigilant for colder callers selling fish door to door.

This follows a report from the Snettisham area of a man cold calling at a property offering frozen fish. He was seen to return to a small plain white van.

These types of sellers use high pressure sales tactics.  There have been issues with the quality of fish being offered, whether it has been appropriately stored for transportation, and the fish being a different type to that claimed by the cold caller.

This seller may move on to other locations within Norfolk.

Do not deal with cold callers and never be pressurised into buying on the doorstep.

If you are approached by this seller or are concerned about rogue trader activity in your area, report it to us via the Citizens Advice online reporting form or their consumer helpline on 03454 04 05 06.

Rogue Trader Alert – Doorstep cold callers offering ‘roofing work’ – 2 October 2019

Residents need to watch out for doorstep cold callers offering roofing services in the Sprowston area.

Never deal with anyone who cold calls at your property offering to undertake work on or around your property.

If you are concerned about possible rogue trader activity in Norfolk, contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert – ‘Free Trial Offer’ adverts – 1 October 2019

Watch out for ‘free trial offers’ being promoted via social media and online adverts.

Common examples of ‘free’ trail offers include skin care products, slimming pills and nutritional supplements.

Consumers report that when responding to an online advert offering a ‘Free Trial’ they were then asked to give credit or debit card details believing that there is only a small charge to cover postage and packaging.

However, if they failed to cancel the “Free Trial Offer” within a set period they may have unknowingly agreed to an ongoing supply of the product, with a monthly charge which is taken directly from their account. Consumers have reported monthly payments ranging between £50 and £300.

If you have responded to one of these offers and need further advice, contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06

Scam Alert – Text messages claiming to be from ‘TV Licensing’ – 30 September 2019

Look out for fake TV Licence text messages which are continuing to circulate.

These text messages are not from TV Licencing. Any links contained within the message are likely to go to a fake version of the TV Licencing website which will attempt to gather personal information and financial details.

If you receive one of these messages, our advice is to delete it.

You can read more about how to spot fake TV Licence texts and emails from the TV Licensing website.

Cold Calling Alert – Telephone cold calls offering ‘UK Government energy assessments’ as they are ‘working in your area’ – 27 September 2019

Look out for a cold caller who has claimed to offer ‘UK Government free energy assessments’ and went on to state that they will be ‘in the area next week’.

The cold caller then attempted to make an appointment for a visit to the residents’ property.

Always be very wary of any approach made in a cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call, contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from ‘Amazon’ – 27 September 2019

Watch out for telephone cold calls claiming to be from ‘Amazon’.

Recently, Norfolk residents have reported receiving cold calls and recorded messages from people claiming to be from Amazon. These have included:

  • Recorded messages stating ‘your Amazon Prime subscription is expiring and a payment of £79.99 will be taken’ the call then states you can ‘press 1 to cancel or speak to an advisor’
  • Recorded messages stating ‘your Amazon Prime service has been initiated’ the call then states you can ‘press 1 to cancel’
  • Cold calls stating, ‘your Amazon account has been hacked’ and that money has been taken
  • Recorded messages stating ‘your Amazon account is in arrears’ the call then states you can ‘press 1 to speak to an advisor’
  • Cold calls claiming ‘after your issues with Amazon Prime’ that they are offering a ‘refund of £39.99’

If you interact with the call, it’s likely you will then be connected to a person who attempts to gather personal information or financial details. In some cases, callers have also attempted to persuade call recipients to allow them remote access to computers to ‘process refunds’.

These calls are a scam. If you receive one of these calls do not give or confirm any details, or, allow remote access to computers and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer via their online reporting form or by telephone on 03454 04 05 06.

Information Alert - Benefits Advice - 26 September 2019

We have been made aware of adverts offering to assist people to 'access benefits'. For this 'service' the advertiser charges the user a fee.

We are reminding residents that there are a number of services that offer free advice on accessing benefits including Citizens Advice Norfolk and Age UK Norfolk.

Scam Alert - Telephone cold calls regarding 'loft insulation' - 25 September 2019

We are again warning about telephone cold calls regarding loft insulation.

A Norfolk resident received a cold call offering a 'free insulation survey'.  The cold caller then attempted to pressure the call recipient into making an appointment for a home visit.

Previously a variety of claims and approaches have been used during these types of calls including:

  • That a compulsory insulation survey is required
  • That your insulation needs to be checked and they can send and insulation expert to do this
  • That old or fibreglass insulation is now illegal or unsafe, sometimes stating this is due to fire safety
  • That they are doing visits in your area

Always be wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visit your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call contact the Citizens Advice via their online reporting form or their consumer helpline on 03454 04 05 06.

Scam Alert -Telephone cold calls regarding Thomas Cook holiday refunds - 24 September 2019

Be on guard for telephone cold calls claiming to be about refunds for Thomas Cook holidays.

In some calls the caller states they are a 'Thomas Cook refunds agent', in others they claim to be calling from the recipients bank.  They then claim they are calling to refund holiday payments, and that to do so they require the call recipient's bank card details including the 3-digit card security code.

These calls are a scam. If you receive this or a similar call do not give or confirm any details and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via the Citizens Advice online reporting form or their consumer helpline on 03454 04 05 06.

Rogue Trader Alert - Doorstep cold caller offering mattresses - 24 September 2019

Residents need to be on their guard after reports of cold callers offering mattresses in Dereham and the Colman Road area of Norwich.

In the Dereham incident a man was reported going door to door, when approached he said he was selling beds and mattresses.  He was seen to return to a white sign-written Peugeot Boxer van.

In the Norwich incident a man cold called at a property offering to sell memory foam mattresses.

Never deal with anyone who cold calls at your property or approaches you in the street offering to sell you something.

It is possible these doorstep callers could move on to other locations within Norfolk.

If you see a doorstep caller in Norfolk or are concerned about rogue trader activity in your community you can contact Trading Standards through our partners the Citizens Advice via their online reporting form or their consumer helpline on 03454 04 05 06.

Rogue Trader Alert – Telephone cold callers regarding solar panels – 18 September 2019

Residents with solar panels on their property need to be on their guard for telephone cold callers which continue to appear to be targeting homes with solar panels.

The cold callers are making a number of claims regarding existing systems, recent claims have included:

  • That they are calling ‘on behalf of the solar energy providers’ and they needed to arrange a visit to ‘check the solar panels and the properties insulation’
  • That they are part of a ‘Government funded scheme’ which will ‘service the panels and undertake a safety assessment’

Always be very wary of any approach made in a doorstep or telephone cold call and never agree to services, to having work done or for someone to visit your home if approached in this manner.

Solar panel owners should always talk to their supplier before allowing any work or ‘maintenance’ to take place on their panels.  Generally, a solar panel system does not need servicing but it may benefit from being cleaned if the panels are dirty.

We recommend that traders who work on a solar panel system are members of the Solar Trade Association and that any work on the electrics of a solar panel system should be carried out by a qualified electrician.

Suitably qualified electrician can be found on the Norfolk Trusted Trader website or via the Electrical Safety First Website

If you need advice about doorstep or telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice on their online reporting form or their consumer helpline 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from BT – 17 September 2019

Norfolk residents need to be on their guard for telephone cold calls claiming to be from BT.

This follows the report of a recorded message call which starts ‘This is a text message from BT’ and goes on to state that ‘your internet will be disconnected in the next 24 hours’.  The call then claims you can ‘Press 1 to speak to your Account Manager’.

We always advise to be wary of telephone cold calls and the claims made during them.  If you receive a suspicious call claiming to be from BT do not press any keys or give or confirm any personal or financial details.  Instead hang up, wait five minutes and then contact BT customer service on 0800 800 150.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on 03454 04 05 06.

Cold Calling Alert – Further report of Doorstep Cold Callers offering ‘driveway work’ – 16 September 2019

Residents need to be on their guard after further reports of doorstep cold callers offering driveway work.

In this incident two men were seen on Sunday 15 September cold calling at properties in the Brundall area. The men were seen to return to a blue and white sign written Ford Transit van.

Never deal with anyone who cold calls at your property offering to undertake work on or around your property. It is possible these cold callers could move on to other areas within Norfolk.

Anyone concerned about doorstep cold calling activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert – Telephone cold calls claiming to be from ‘Openreach’ – 13 September 2019

We have received reports from Norfolk residents about telephone cold calls claiming to be from ‘Openreach’. The cold caller said that they could ‘save money’ on the residents’ ‘existing phone contract’ and then attempted to gather personal and financial details from the resident.

Be wary of telephone cold calls and the claims made during them. Openreach maintains the telephone cables, ducts, cabinets and exchanges that connect the UK Broadband and telephone network, they do not offer telephone or broadband service contracts.

If you receive this or a similar call do not give or confirm any details and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Cold Calling Alert – Further reports of doorstep cold callers enquiring about ‘cavity wall insulation’– 11 September 2019

Residents need to be on their guard following reports of doorstep cold callers in the Hingham and Wisbech areas.

In the Wisbech incident a resident received a doorstep cold call from a man who enquired about the property’s cavity wall insulation, he then went on to enquire if the resident was in receipt of certain benefits. The resident declined the offer and reported the cold call to us.

In the Hingham incident a man wearing a branded tabard was seen going door to door.

Be very wary of claims made by doorstep cold callers and never give access to your property, agree to services, buy items or for return visits if approached in this manner.

It is possible these cold callers could move onto other areas in Norfolk.

Impartial advice on energy saving and accessing grant schemes is available from the Energy Saving Trust.

Anyone concerned about doorstep cold calling in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Cold Calling Alert – Doorstep cold callers offering ‘driveway work’ – 10 September 2019

Residents need to watch out for potentially two sets of doorstep cold callers in the Stalham area offering driveways services.

The first report was for a young man cold calling at properties offering a range of driveway services. He was described as 'well presented' and carrying a clipboard along with colour leaflets.

The second report was for a different young man seen going door to door offering to undertake repair work or to lay new driveways. He was seen to be with two older men who were driving a white Ford Transit Tipper van.

Never deal with anyone who cold calls at your property offering to undertake work on or around your property. It is possible these cold callers could move on to other areas within Norfolk.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert – Telephone cold calls claiming to be from British Gas – 10 September 2019

We have received further reports about telephone cold calls claiming to be from British Gas.

In this incident the caller stated that the resident’s gas meter needed replacing, the cold caller then asked for a range of personal and financial details.

We always advise to be wary of telephone cold calls and the claims made during them. If you receive a suspicious call claiming to be from British Gas don't give or confirm any personal or financial details, hang up, wait five minutes and then contact British Gas directly using a number printed on a bill or from the official website.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Text messages claiming to be from ‘HMRC’ about ‘your tax refund’ – 9 September 2019

We are warning about text messages claiming to be from ‘HMRC’ stating ‘your tax refund from year ending 2018 is still pending’. The text goes on to offers a ‘secure link’ to process your refund.

These text messages are fake. HMRC do not send text messages or emails about tax refunds. It is also likely that there will be a several versions of this message circulating quoting different years and containing different links.

If you receive this or a similar text message, delete it.

If you have received a text message which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on 03454 04 05 06

Rogue Trader Alert – Doorstep cold caller offering ‘tree cutting services’ – 9 September 2019

Residents need to look out for doorstep cold callers going door to door in the King’s Lynn area offering ‘tree cutting services’.

The cold callers were described as wearing black tracksuits with orange stripes and were not carrying ID.

Never deal with cold callers looking to undertake work on or around your property. If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Cold Calling Alert – Doorstep cold callers enquiring about ‘your property's insulation’– 5 September 2019

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Reepham area.

In the incident a resident received a doorstep cold call from a man who claimed he was ‘calling at properties that are not properly insulated as part of a Government-funded scheme’. The resident declined the offer and reported the cold call to us.

We advise to be very wary of claims made by doorstep cold callers and never give access to your property, agree to services, buy items or for return visits if approached in this manner.

It is possible this cold caller could move onto other areas in Norfolk.

Impartial advice on energy saving and accessing grant schemes is available from the Energy Saving Trust.

Anyone concerned about doorstep cold calling in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Rogue Trader Alert – Doorstep cold callers offering ‘roofing work’ – 5 September 2019

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering roofing services in the Norwich area.

We advise never to deal with anyone who cold calls at your property offering to do work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Rogue Trader Alert – Doorstep cold caller offering cane furniture – 4 September 2019

We are warning residents to be on their guard after receiving reports of a cold caller offering cane furniture door to door in the Broadland area.

We advise never to deal with anyone who cold calls at your property or approaches you in the street offering to sell you something.

Anyone sighting doorstep cold callers in Norfolk or concerned about rogue trader activity in their community can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from TalkTalk – 2 September 2019

We have received reports from Norfolk residents about telephone cold calls claiming to be from ‘TalkTalk’. In one call the caller said that they were contacting the consumer as they were about to ‘disconnect the consumer's phone service’. The consumer, who was not a TalkTalk customer, stated this to the cold caller at which point the call was ended.

We always advise to be wary of telephone cold calls and the claims made during them. If you receive a suspicious cold call do not give or confirm any personal or financial details and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming ‘your credit card has been used abroad’ – 30 August 2019

We are continuing to receive reports from Norfolk residents about recorded message telephone cold calls regarding bank accounts and credit cards.

The most recent report from a Norfolk resident was a message starting ‘Your Credit Card has been used to make a purchase abroad’.

Previously we have had reports of recorded message calls stating:

  • ‘Your credit card has been compromised overseas’
  • ‘An attempt has been made to transfer £600 from your bank account’
  • ‘This is Mastercard, an attempt to purchase an item for £600 has been made on your card’
  • ‘This is Visa, an attempt to purchase an item for £600 has been made on your card’

Following these initial claims, the message will then give press button options which have included:

  • ‘To prevent further transactions’
  • ‘To speak to security’
  • ‘To speak to our fraud team’

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar recorded message call our advice is do not interact with the call and hang up.

It is likely there are several variations of these calls quoting different amounts and reasons for the call.

If you are concerned about the security of a bank account or credit card contact your card provider directly using the customer service number printed on the card, Never use details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 03454 04 05 06.

Cold Calling Alert – Telephone cold calls claiming to be offering ‘green funding’ – 29 August 2019

We have received reports from Norfolk residents about telephone cold calls claiming that they can offer ‘green funding’ in connection to replacement doors and windows.

Always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you have received a telephone cold call which you think is suspicious you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Cold Calling Alert – Doorstep cold callers offering to purchase ‘gold and silver’ – 28 August 2019

We have received reports of doorstep cold callers going door to door in the Wymondham area offering to purchase ‘gold and silver’. The cold callers have been described as ‘very pushy’ in their approach.

Don't deal with cold callers and never be pressurised into dealing on the doorstep

If you are approached by these cold callers or see them in your area, please report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Police on 101.

Scam Alert – ‘Health Lottery UK’ Letters – 27 August 2019

We are aware that letters claiming to be from the ‘Health Lottery UK’ are circulating.

The letter states the recipient has been awarded a prize of £520,000 in a recent draw.

These letters are a scam and no prize is available.

If you receive this type of letter dispose of it correctly without responding in any way.

Here are some simple steps you can take to avoid lottery scams:

  • If you haven’t entered a lottery then you can’t have won it.  Never respond to unexpected communications.
  • Official lotteries in other countries operate in much the same way as the UK’s National Lotto. No official lotteries that we know of contact people to tell them of their win.
  • We don’t know of any official lottery operators who ask for fees to collect winnings. Any request for a fee payment is a good indication that someone is trying to scam you.
  • Never disclose your bank details or pay fees in advance to claim a lottery win
  • If they’ve provided an email address to respond to, be very suspicious of addresses such as @hotmail.com or @yahoo.com or numbers beginning with 07 because these are free to get hold of
  • Genuine lotteries thrive on publicity. If they ask you to keep your win a secret it’s likely to be a scam.
  • Many examples of lottery scam letters have bad spelling and grammar – see this as a warning that fraudsters are at work

Scam Alert – Emails claiming to be from ‘TV Licensing’ – 23 August 2019

We are aware that emails claiming to be from TV Licencing are continuing to circulate.

Recent examples have included emails claiming that ‘your bank has declined the latest direct debit payment‘ and ‘today is your last day to remain licensed’.

These emails are notfrom TV Licencing and any links contained within the message are likely to go to a genuine looking fake version of the TV Licencing website which will attempt to gather personal and financial details.

Action Fraud offer the following advice regarding these emails:

  • Always question unsolicited requests for your personal or financial information in case it’s a scam
  • Never automatically click on a link in an unexpected email or text

For more information about how to stay safe online, visit www.cyberaware.gov.uk

You can report suspicious messages to Action Fraud using their online form or by telephone on 0300 123 2040.

Scam Alert – Telephone cold calls claiming to be from BT Openreach – 22 August 2019

We have received reports from Norfolk residents about telephone cold calls claiming to be from 'BT Openreach'. The caller said that she was contacting the consumer in connection to the imminent ‘disconnection of the consumers broadband connection’. The consumer challenged the caller to explain what BT Openreach does, at which point the caller terminated the call.

We always advise to be wary of telephone cold calls and the claims made during them. If you receive a suspicious call claiming to be from BT, do not give or confirm any personal or financial details. Hang up, wait five minutes and then contact BT directly.

If you have receive a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Further Telephone cold calls claiming ‘your IP address has been compromised’ – 22 August 2019

We are warning about telephone cold calls delivering a recorded message claiming your ‘IP address has been compromised and is at risk over the next 24 hours’ and to ‘press 1 or you will be arrested’.

These calls are not genuine and are likely to be used to seek remote access to computers, gather personal, account or financial details or attempt to take payments.

If you receive one of these calls, do not press any keys if prompted, hang up and report it to Action Fraud on 0300 123 2040.

Rogue Trader Alert – Doorstep cold callers offering ‘roofing work’ – 22 August 2019

We are warning residents to be on their guard after receiving further reports of doorstep cold callers offering roofing services, this time in the North Norfolk area.

We advise never to deal with anyone who cold calls at your property offering to do work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Cold Calling Alert – Flyers being hand-delivered offering driveway work – 22 August 2019

We are warning residents to be on their guard after receiving reports of flyers being hand-delivered offering driveway work in the south Norwich area.

The flyers claim to offer a range of services and give contact numbers but no further details about the business.

We advise, when looking to have work done on or around your property, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Scam Alert – Protect yourself whilst using online dating apps and websites – 15 August 2019

We have received a number of reports this week about Norfolk consumers being targeted by scammers using fake profiles on dating apps. Whilst the majority of users are genuine people looking for love, fraudsters also use these profiles and enter into conversation with you to gain your trust and ask you for money or enough personal information to steal your identity.

Fraudsters can use the conversation to ask innocent sounding questions like your date of birth, name of first pet or home address with a view to obtaining information to commit identity fraud.

Alternatively, once they have built up your trust they may ask you for money to help them or a family member or to pay for flights or a visa to come and visit you.

Action Fraud has the following advice to ensure you protect yourself while using dating apps-

Protect yourself

  • Avoid giving away too many personal details when dating online. Revealing your full name, date of birth and home address may lead to your identity being stolen.
  • Never send or receive money or give away your bank details to someone you’ve only met online, no matter how much you trust them or believe their story.
  • Pick a reputable dating website and use the site’s messaging service. Fraudsters want to quickly switch to social media or texting so there’s no evidence of Once a fraudster using a fake dating profile is confident that they’ve won your trust, they will tell you about a problem they’re experiencing and ask you to help out by sending money.

Spot the signs

  • You’ve struck up a relationship with someone online; they’re asking a lot of personal questions about you, but they're not interested in telling you much about themselves.
  • They invent a reason to ask for your help, using the emotional attachment you’ve built with them. Your relationship with them may often depend on you sending money.
  • Their pictures are too perfect – they may have been stolen from an actor or model. Reverse image search can find photos that have been taken from somewhere else.

If you been the victim of a dating scam, you can report it to Action Fraud on 0300 123 2040.

Scam Alert – Telephone cold calls claiming to be from Ofcom – 15 August 2019

We have received a number of reports this week about telephone cold calls delivering a recorded message stating it is from ‘Ofcom’ and claiming they have ‘an issue with your internet’ and that they will ‘cut of your internet within 24 hours as hacking had been detected’. The message then gives some press button options.

These calls are not genuine and are not connected with Ofcom in any way. These calls are the latest variation of scams calls relating to telephone and broadband services attempting to panic the call recipient into interacting with the call.

Ofcom have provided the following advice regarding these calls:

‘If you receive a call like this, from somebody claiming to be from Ofcom, please do not hand over any personal details or press a button to continue the call.

Instead, hang up and report the calls, including the number from which they’re calling, to Action Fraud on 0300 123 2040’.

We always advise to be very wary of any approach made by a telephone cold call and never be pressurised into interacting with a cold call no matter what claims are being made during it.

You can report suspected scam telephone calls to us via our partners the Citizens Advice consumer helpline on 03454 040506.

Rogue Trader Alert – Doorstep Cold Callers offering ‘roofing work’ – 8 August 2019

We are warning residents to be on their guard after receiving further reports of doorstep cold callers offering roofing services, this time in the North Norfolk area.

The reports were of men cold calling at properties offering to undertake 'roofing repairs'. The trader was previously seen to be using a sign written white Ford Transit van.

Trading Standards advises NEVER to deal with anyone who cold calls at your property offering to undertake work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert – Telephone cold calls claiming to be from DWP – 08 August 2019

We are again receiving reports from Norfolk residents about telephone cold calls claiming to be from Department of Work and Pensions (DWP).

The caller said they were part of the DWP and will be removing a sum of money from the resident’s account. The caller asked for bank details and National Insurance number.

We always advise to be very wary of any approach made by a telephone cold call. If you receive this type of call our advice is DO NOT interact with the call and HANG UP immediately.

You can report suspected scam telephone calls to us via our partners the Citizens Advice consumer helpline on 03454 040506.

Scam Alert – Telephone cold calls claiming to be from British Gas – 8 August 2019

We have received reports from Norfolk residents about telephone cold calls claiming to be from British Gas. The caller stated that the resident’s meter needed replacing and to ‘book an appointment’. Once the appointment was booked the caller asked for bank details as they ‘could get some money back’. The resident hung up and called British Gas who confirmed that this call was not legitimate.

We always advise to be wary of telephone cold calls and the claims made during them. If you receive a suspicious call claiming to be from British Gas DO NOT give or confirm any personal or financial details, hang up, wait five minutes and then contact British Gas directly.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Telephone cold calls about ‘your car insurance” – 8 August 2019

We have received a report from Norfolk resident about telephone cold calls claiming to be from a car insurance company. The caller requests you to provide your bank details over the phone so they can arrange to take payment.

We always advise people to be very wary of claims made during telephone cold calls, particularly if they are requesting bank details. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming ‘your IP address has been compromised’ – 8 August 2019

We are warning about telephone cold calls delivering a recorded message claiming your ‘IP address has been compromised and is at risk over the next 24 hours’ and to ‘press 1 now to be connected to an engineer’.

These calls are not genuine and are likely to be used to seek remote access to computers, gather personal, account or financial details or attempt to take payments.

If you receive one of these calls DO NOT press any keys if prompted, hang up and report it to Action Fraud on 0300 123 2040.

Scam Alert – Telephone cold calls about ‘credit card transactions’ – 31 July 2019

We are continuing to receive reports from Norfolk residents about recorded message telephone cold calls regarding bank accounts and credit cards.

Recent variations of these calls have included:

  • Calls claiming to be from ‘Visa Secure’ stating there is an ‘unusual transaction on your account for £600’
  • Calls that state they are ‘An urgent call from Visa’
  • Calls that state ‘This is an emergency call about your credit card’

Following these initial claims, the message will then give press button options which have included:

  • ‘To prevent further transactions’
  • ‘To speak to security’
  • ‘To speak to our fraud team’

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar recorded message call, our advice is do not interact with the call and hang up.

It is likely there are a number of variations of these calls stating different amounts and reasons for the call.

If you are concerned about the security of a bank account or credit card, contact your card provider directly using the customer service number printed on the card, never use details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 03454 04 05 06.

Rogue Trader Alert – Doorstep and telephone cold callers regarding solar panels – 30 July 2019

We are warning residents with solar panels on their property to be on their guard for doorstep and telephone cold callers which continue to appear to be targeting homes with solar panels.

The cold callers are making a number of claims regarding existing systems, often stating that the company that installed the panels originally have ’ceased trading’ and they have taken over. The claims have then included:

  • That the solar panel system needs servicing, with charges of up to £600 being made for this ‘service’ which may include cleaning the panels
  • That a ‘warranty check’ or ‘maintenance’ on the panels is required by the new company. If allowed access to the panels, they then attempt to sell ‘add-on’ products such as replacement invertors, long-term service and warranty contracts or devices that can ’optimise the power’ from the panels, often with a quoted cost of several thousand pounds
  • That existing systems need to be ‘assessed’ to ensure they are not ‘at risk of fire’. If access is allowed the ‘assessor’ will claim that ‘isolator switches’, ‘black boxes’ or other modifications are ‘urgently required to prevent fire’. The costs for this work is then quoted, often in excess of £2,000

We advise always be very wary of any approach made in a doorstep or telephone cold call and never agree to services, having work done or someone visiting your home if approached in this manner.

We also advise that solar panel owners should always talk to their supplier before allowing any work or ‘maintenance’ to take place on their panels. Generally, a solar panel system does not need servicing but it may benefit from being cleaned if the panels are dirty.

We also recommend that traders who work on a solar panel system are members of the Solar Trade Association and that any work on the electrics of a solar panel system should be carried out by a qualified electrician.

Suitably qualified electricians can be found on the Norfolk Trusted Trader website or via the Electrical Safety First Website

If you need advice about doorstep or telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice consumer helpline on their online reporting form or by telephone to 03454 04 05 06.

Rogue Trader Alert – Doorstep cold callers offering to replace fascias – 29 July 2019

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Lenwade area.

This follows an incident where a resident was doorstep cold called by a man who stated that he could see that the properties wooden fascias were ‘rotten’ and he could ‘replace them with plastic ones’. The resident declined the offer and reported the incident to us.

We advise never to deal with anyone who cold calls offering to carry out work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Cold Calling Alert – Doorstep cold callers enquiring about ‘insulation’– 29 July 2019

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Heacham area.

In the incident, a resident received a doorstep cold call from a man wearing a branded green tabard who claimed that ‘insulation previously fitted may not be suitable’ and offered to arrange a ‘survey of the properties insulation’. The resident declined the offer and reported the cold call to us.

We always advise to be very wary of claims made by doorstep cold callers and never give access to your property or agree to services, buying items or for return visits if approached in this manner.

It is possible these cold callers could move onto other areas in Norfolk.

Impartial advice on energy saving and accessing grant schemes is available from the Energy Saving Trust.

Anyone concerned about doorstep cold calling in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Cold Calling Alert – Doorstep cold callers enquiring about ‘cavity wall insulation’– 29 July 2019

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Wymondham area.

In the incident, a resident received a doorstep cold call from a man who stated that the property ‘did not have cavity wall insulation’, he then went on to enquire if the resident was in receipt of certain benefits. The resident declined the offer and reported the cold call to us.

We advise you to be very wary of claims made by doorstep cold callers and never give access to your property or agree to services, buying items or for return visits if approached in this manner.

It is possible these cold callers could move onto other areas in Norfolk.

Impartial advice on energy saving and accessing grant schemes is available from the Energy Saving Trust.

Anyone concerned about doorstep cold calling in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Rogue Trader Alert – Doorstep cold caller offering garden furniture – 25 July 2019

We are warning residents to be on their guard after receiving reports of a cold caller offering garden furniture in the North Walsham area.

A man was reported to be offering to sell garden furniture to householders and was seen to return to a sign-written van.We advise never to deal with anyone who cold calls at your property or approaches you in the street offering to sell you something.

Anyone spotting this doorstep cold caller in Norfolk or concerned about rogue trader activity in their community can contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Police on 101.

Scam Alert – Emails claiming to be from ‘TV Licencing’ – 24 July 2019

We are aware that emails claiming to be from TV Licencing are continuing to circulate. Recent examples have included emails claiming that your direct debit ‘has been cancelled’ and it is ‘your last chance to remain licensed’.

These emails are not from TV Licencing and any links contained within the message are likely to go to a genuine looking fake version of the TV Licencing website which will attempt to gather personal and financial details.

Action Fraud offer the following advice regarding these emails:

  • Always question unsolicited requests for your personal or financial information in case it’s a scam
  • Never automatically click on a link in an unexpected email or text

For more information about how to stay safe online, visit www.cyberaware.gov.uk

You can report suspicious messages to Action Fraud using their online form or by telephone on 0300 123 2040.

Scam Alert – Telephone cold calls claiming to be from the ‘Telephone Preference Service’ – 23 July 2019

We have received reports from Norfolk residents about telephone cold calls claiming to be from ‘Telephone Preference Service’.

During the call they will try to claim that:

  • They are ‘checking details and if you still wish to be registered with the TPS’. The caller then attempts to gather personal information and credit or debit card details from the call recipient
  • They are offering a service that can stop ‘all cold calls’ for a monthly, annual or ‘lifetime’ fee

Anyone cold calling claiming to be representing the TPS are not genuine. The TPS will never cold call requesting payment or card details or selling any form of service.

It is free to sign up to the TPS register and once an individual's telephone number is on the TPS, it will remain on it and there is no need to update the registration.

If you receive a cold call claiming to be from the TPS do not give or confirm any details, hang up and report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

To register with the TPS call 0345 070 0707 or visit www.tpsonline.org.uk

Rogue Trader Alert – Doorstep cold callers offering to ‘clean gutters’ – 22 July 2019

We are warning residents to be on their guard after receiving reports of men doorstep cold calling in the Hall Road area of Norwich offering to ‘clean gutters’.

We advise never deal with cold callers looking to do work on or around your property.

If you are looking to have this type of work done, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply, visit www.norfolk.gov.uk/nccz

Scam Alert – Telephone cold calls about a ‘Lottery win’ – 22 July 2019

We have received a report from Norfolk resident about recorded message telephone cold calls claiming to be about ‘your Lottery win’.

The message then invites the call recipient to ‘Press 1 to claim your winnings’

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar recorded message call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 03454 04 05 06.

Scam Alert – Telephone cold calls about ‘your recent car crash’ – 22 July 2019

We have received a report from Norfolk resident about a recorded message telephone cold calls claiming to be about ‘your recent car crash’.

The message asks a series of questions with press-button choices to answer. Anyone completing these requests will then be connected to a call handler who attempts to gather personal, vehicle and financial details.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar recorded message call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 03454 04 05 06.

Rogue Trader Alert – Doorstep cold callers offering ‘roofing work’ – 18 July 2019

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the North Norwich area.

The reports were of two men cold calling at properties offering to undertake 'roofing repairs'. The man was seen to be using a sign-written white Ford Transit van.

We advise never to deal with anyone who cold calls at your property offering to do work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Rogue Trader Alert – Cold callers offering to repaint car park lines – 18 July 2019

We are asking residents involved with churches, community centres and village halls in Norfolk to be aware after receiving reports of cold callers offering to repaint car park lines.

The cold callers are claiming the ‘plasticised paint’ is ‘surplus’ from other jobs ‘nearby’ and can be offered at a discounted price as it ‘otherwise will only get recycled at the end of the day’. The cold caller will then state a low price per unit of measurement.

If the work is agreed to following completion, an invoice is then presented for a much higher figure as the unit of measurement changes, although this cold caller will claim this was what was said initially.

We advise never deal with cold callers looking to do work on or around properties.

If you are looking to have this type of work done only deal with reputable companies that have been researched and having obtained a written quotation first.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Rogue Trader Alert: Further reports of door to door fish sellers – 17 July 2019

We are again warning residents to be vigilant after receiving further reports door to door fish sellers operating in Norfolk.

Reported incidents in the last week have come from the Wisbech, Dereham and Attleborough areas.

In the past these types of sellers have been known to use high pressure sales tactics and there have been issues with the quality of the fish being offered, whether the type of fish is as claimed, and whether it has been appropriately stored for transportation.

It is possible these sellers may continue to move on to other locations within Norfolk.

We advise that consumers do not deal with cold callers and never be pressurised into buying on the doorstep.

If you are approached by these sellers or see them in your area, please report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Police on 101.

Rogue Trader Alert – Doorstep cold callers offering to ‘pressure wash’ driveways – 12 July 2019

We are warning residents to be on their guard after receiving reports of a doorstep cold caller in the Gorleston area offering to ‘pressure wash' driveways.

We advise never to deal with anyone who cold calls at your property offering to undertake work on or around your property.

Anyone concerned about doorstep cold callers in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Scam Alert – Telephone cold calls claiming to be from the ‘National Cyber Attack Unit’ – 12 July 2019

We have received reports of telephone cold calls delivering a recorded message claiming to be the ‘National Cyber Attack Unit’ stating that ‘your internet will be cut off within the next 24 hours’. The message then states you can ‘press 1 for more information.

These calls are not genuine. They are another variation of scam calls relating to telephone and broadband services attempting to panic the call recipient into interacting with the call.

We always advise to be very wary of any approach made by a telephone cold call and never be pressurised into interacting with a cold call, no matter what claims are being made.

If you receive this or a similar call, just hang up.

You can report suspected scam telephone calls to us via our partners the Citizens Advice consumer helpline on 03454 040506.

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