Consumer scam alerts

You can report scams to our partners, the Citizens Advice consumer helpline, online on the Citizens Advice website or by calling 0808 223 1133 (freephone), or you can report a scam to Action Fraud, the UK national fraud office using their online fraud reporting tool or by calling 0300 123 2040.

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The Citizens Advice website has information about common consumer scams to look out for
Chartered Trading Standards Institute list the latest product recalls on their website
The Food Standards Agency lists the latest food safety alerts here

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Scam Alert – ‘Family member’ scam text messages – 21 September 2023

We are again alerting mobile phone users to be aware of text messages where scammers attempt to impersonate family members to steal money.

The message will often start “Hi Mum/Dad, I’ve lost/dropped/smashed my phone”. The message continues “Please use this new number and delete the old one from your contacts”, or something similar.

After several innocent type messages such as “hugs” etc, the sender will highlight a problem such as a broken item or an urgent bill that needs to be paid which they ‘can’t pay from the new phone’.

Our advice if you receive a message like this is to always be suspicious, especially if a request for money is involved, and try and contact the person who the message claims to be from via another known number or method.

You can report messages received that you think could be a scam to us via the Citizens Advice consumer helpline on freephone 0808 223 1133

Rogue Business Alert – Liquid Essences / www.liquidessences(dot)co – 20 September 2023

We are warning consumers not to use an online business’s website which purports to be based in Norfolk.

We have received several complaints about Liquid Essences who run a website www.liquidessences.co. The business is thought to be operated from outside of the UK but uses a fictitious Norfolk address to give the impression that it is UK based.

All attempts to contact the business have failed.

It appears that they are selling ethanol, claiming that it is food grade. Food grade ethanol is alcohol that is intended for human consumption, and as such has to meet certain quality standards. Food grade ethanol is typically used as a base for distilled spirits like vodka, gin and liqueurs.

We have sampled this product from Liquid Essences and had it analysed, it is not food grade, it is a medical product. The Medicines and Healthcare products Regulatory Agency have informed Norfolk Trading standards that the product is a medicinal product for skin disinfection. Furthermore, it is not licensed in the UK and should not be sold in the UK.

If any Consumer has purchased they should stop using this product and dispose of safely.

You can contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133. You can also report other scams to Action Fraud by calling 0300 123 2040

Scam Alert – Rogue buyers on Facebook – 20 September 2023

Facebook Marketplace is a great place to buy and sell goods and services, however, unfortunately the platform is also seen as a hunting ground for scammers. Scammers are there selling non-existent, fake and dangerous goods, but there are also there to try and prey on those selling products.

If you are selling on Facebook Marketplace, look out for these red flags:

Refusing to meet up in person
Moving conversations outside of Facebook Messenger
Asking for items to be shipped before payment is received
Buyers providing a prepaid shipping label
Buyers overpaying then asking for a refund of the difference
No profile picture
Requests for your phone number or other personal information

Payment scammers pose as buyers who ask to purchase an item and claim to have sent a payment. They may send a counterfeit cheque, use a fraudulent payment method, or claim to have overpaid and request a refund for the excess amount.

Payment scammers might also exploit sellers by using payment methods that can be easily cancelled after an item has been posted or delivered.

Even in person the scammer will try to exploit a payment via a banking app buy showing the transaction on their own mobile device. Always wait for the payment to have cleared before allowing the buyer to leave with the item.

Here’s a quick summary of ways to stay safe when selling on Facebook Marketplace:

Deal with local buyers whenever possible
Avoid sharing personal information unless absolutely necessary
Use secure payment methods like PayPal or cash-on-delivery
Check comments under listings for warnings from other users
Report suspicious buyers to Facebook

Scam Alert – Telephone cold calls claiming to be from ‘BT’ – 19 September 2023

We are warning residents about telephone cold calls claiming to be from ‘BT’.

This follows a report from a Norfolk resident who received a call during which the cold caller claimed they were calling from BT and stated the call recipient had ‘been awarded a reduced bill’. The cold caller then asked the resident to confirm their bank card number to obtain the discount.

If you receive this or a similar call our advice is do not give or confirm any details. BT will never cold call and ask for bank details or payment card numbers to confirm your identity.

You can report scam calls claiming to be from BT at www.bt.com/scams

If you think you have responded to a scam call and given bank details contact your bank immediately.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on 0808 223 1133

Cold Calling Alert – Doorstep Cold Caller in the Fakenham area – 14 September 2023

We are warning residents to be on their guard after receiving reports of a cold caller in the Fakenham area.

This follows reports of a male cold calling at properties offering to undertake ‘home improvement’ work.

Our advice is never deal with doorstep cold callers which includes:

never allowing a cold caller access to your property or gardens
never agreeing to further visits from them or other people
never agreeing to have work done on or around your property.

Never deal with doorstep cold callers if approached in this way, no matter what claims or ‘special offers’ are made to try and persuade you.

Anyone sighting cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Scam Alert – Text messages claiming to be from ‘TV Licensing’ – 13 September 2023

We are warning residents about text messages circulating which claim your ‘TV license is about to expire’ as they were ‘unable to automatically renew your subscription’.

These messages are not from TV Licencing and any links contained within the text are likely to go to a genuine looking fake version of the TV Licencing website which will attempt to gather personal and financial details.

Our advice is always to be wary of claims made in unexpected messages and never click on links if approached in this way.

TV Licensing offer further advice on helping you to avoid TV Licensing Scams on their website

You can report suspicious text messages received by forwarding them to 7726.

More information on this free service and how to forward messages from iPhone and Android handsets can be found on the Ofcom website.

You can also report suspicious messages received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Fake London Ultra Low Emission Zone charging sites – 12 September 2023

Scammers are looking to exploit the recent London’s Ultra Low Emission Zone (ULEZ) changes. Criminals are creating fake websites to trick people into paying a recurring charge.

Payments for ULEZ charges should only be made through the official Transport for London (TfL) website and drivers should only be paying £12.50.

If you are looking to pay a ULEZ charge, always:

Make sure you are on the official TfL website which is secure with a padlock in the search bar. Search engines might not always show the correct website at the top, so it’s important to scroll until you find the correct one
Check the charge amount. Is it £12.50?

If you think you might have been tricked into paying on the wrong website, contact your bank or card provider immediately.

If you have received a suspicious contact that you think could be a scam, you can report this to us via our partners – the Citizens Advice consumer helpline – on freephone 0808 223 1133

Safety Alert – Gas Hob Elbow Joints Corrective Action Programme extended to cover two further brands – 11 September 2023

A further two brands, Swan and Comfee, have been added to the list of gas hobs that may require corrective action.

Eleven UK gas hob manufacturers have now committed to take corrective action to make certain hobs safe, as a result of an investigation by the Office for Product Safety and Standards (OPSS).
The companies involved are:

Apelson Appliances UK Ltd
Buy It Direct Ltd
Glen Dimplex Home Appliances
Kingfisher International Products Ltd
Lancaster Holdings Ltd
Maurice Lay Distributors Ltd
Midea UK Ltd
Product Care Trading Ltd
Shop Direct Home Shopping Ltd
Stax Trade Centres Ltd
The Wright Buy Ltd.

This followed a number of incidents, including an explosion at a caravan park in April 2023, where a person suffered serious burns. The investigation by OPSS identified that faulty elbow joints used to connect certain models to the gas supply could give rise to a serious risk of poisoning, burns or gas explosion and/or fire.

The companies will visit every home containing affected hobs and make them safe.

The affected models are listed on the OPSS Product Recalls and Alerts pages.

Anyone who smells gas should contact the National Gas emergency helpline on 0800 111 999.

Scam Alert – Computer ‘Fault’ Scams – 08 September 2023

We are again warning Norfolk residents about ‘computer fault’ scam telephone cold calls.

These callers claim to work for well-known computer software, telecoms or broadband suppliers. The caller advises that there is a problem with the user’s device or broadband equipment. They often make claims about ‘viruses’, ‘directory issues’, ‘criminals controlling your machine’ and ‘hackers accessing your router’ and that they will be ‘cutting off broadband access’ or you will be ‘unable to access the internet’ if the recipient does not agree to immediate remedial work.

The caller will then then attempt to gain remote access to the computer or tablet. This could give them the opportunity to plant malicious software and apps on your device or access personal information held, including account log-in information and bank details, which can be used to commit fraud.

Victims can also end up being asked to pay for the ‘fixes’ the scammer has made to their device.

If these cold callers fail at the first contact, they are known to try calling again repeatedly. Also, where they have been successful in charging a fee, the scammers have targeted people again telling them the ‘problem’ has returned.

We have been issuing warnings around ‘computer fault’ cold calls for several years but reports continue. Fortunately many reports we receive are from residents who are aware of the issue and have terminated the call without giving access to their computer or making payment.

Please continue to share with others the information that well known computer companies, telecoms or broadband providers never cold call offering to fix problems with devices or requesting personal or financial details.

If you are concerned about the security of your home computer or to fix problems or issues with it, we would advise you to find a quality local business like a Norfolk Trusted Trader. Search the Norfolk Trusted Trader Directory.

If you have received a telephone cold call which you believe to be a scam, you can report it to us via our partners – the Citizens Advice consumer helpline – on freephone 0808 223 1133

Scam Alert – ‘Payment declined’ scam emails – 7 September 2023

We frequently receive reports from Norfolk residents about scam emails they have received.

A common approach used in many scam emails is that a payment has been declined on your account and to maintain your service the recipient needs to click on a link and ‘update your payment information’. The links provided in these emails will lead to phishing websites designed to look like genuine sites but will attempt to steal personal and financial information.

The scammers will choose large well known businesses for these emails to give them the greatest possibility of the recipient of the spammed email using the named service. Frequent examples are TV Licensing, mobile phone, broadband & landline service providers, online streaming services, and anti-virus software.

If you receive an email claiming that account information needs updating never click on any links in the text. If you wish to check on the status of an online account you hold contact the provider directly using the Customer Service number provided on a bill or statement, or via information available on their genuine website or app. Never use details provided in an unexpected email.

You can report suspicious emails to the National Cyber Security Centre (NCSC) by forwarding it to report@phishing.gov.uk

The NCSC has the power to investigate and remove scam email addresses and websites. It's free to report a suspicious email to them and it only takes a minute. By reporting phishing attempts you can help:

reduce the amount of scam emails you receive
make yourself a harder target for scammers
protect others from cybercrime online

You can also report suspected scams received to us via our partners, the Citizens Advice consumer helpline, on freephone 0808 223 1133

Scam Alert – Fake parcel delivery emails and text messages – 5 September 2023

We are again warning residents about scam emails and text messages making claims about parcel deliveries. The messages will often state they are ‘shipping notices’, ‘package delivery notices’ ‘delivery status updates’ or ‘unable to deliver your parcel’.

This follows a recent report from a Norfolk resident who received a message claiming a delivery could not be made and that the recipient needed to click on a link to ‘arrange redelivery’. When the link was followed the site attempted to charge a £1.25 fee.

These scam messages are sent by criminals who have created fake websites to look similar to the genuine websites, with the same branding, layout and font choices that attempts to gain personal or financial information.

If you receive an email you are suspicious about, or think is a scam you can report it to the National Cyber Security Centre by forwarding the message to report@phishing.gov.uk

Suspicious or scam text messages can be reported by forwarding the message to 7726. More information on this free reporting service and how to forward messages from your device is available on the Ofcom website.

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately.

You can also report all scam messages to us via our partners the Citizens Advice Consumer Service on freephone 0808 223 1133

Scam Alert – Fakecompetitions and promotions on Facebook – 4 September 2023

We are advising residents to think twice before sharing competitions and promotions on Facebook after receiving reports of a number of fake Facebook pages claiming to be offering ‘100 Hot Wheels Cars for £10’. Examples have included pages claiming to be Smyths Toys and The Entertainer.

Before liking a page or sharing a post, especially ones claiming to be well known businesses, check if it has a blue tick. This means the page has been verified by Facebook. You can also look at the Page transparency to see when it was created.

Don’t just look at the post. Look at the page history, and the other posts on the page. Does it look genuine?

If you come across a fake page on Facebook, report it by going to the page and selecting the three dots button, select “Report Page” and select “Scams and Fake Pages”.

Fake promotions or competitions on Facebook typically urge users to either engage with a Facebook post (e.g. share and comment) to win a prize or click a link and fill in personal details to claim a prize.

Our recommendation is to never interact with these types of Facebook posts.

The Advertising Standards Authority (ASA) have an online service where consumers can report any fake adverts, they find on online platforms such as newspaper websites, paid-for search engines or social media. The reporting form can be found on the ASA website.

If you receive an email you are suspicious about, or think is a scam you can report it to the National Cyber Security Centre by forwarding the message to report@phishing.gov.uk

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately.

You can also report all scam messages to us via our partners the Citizens Advice Consumer Service on freephone 0808 223 1133

Rogue Trader Alert – Doorstep Cold Callers offering driveway work – 1 September 2023

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the Hethersett area offering to repair driveways.

In the incident a male was seen cold calling at properties offering to undertake work on driveways.

We always advise:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is ‘just passing’ or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or gardens even if they are offering to do tasks for free or a small fee
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

It is possible this doorstep cold caller could move on to other areas around Norfolk and could approach businesses as well as residential properties especially in rural areas.

Anyone sighting cold callers in Norfolk or concerned about Rogue Trader activity in their community please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Constabulary via 101.

If you feel intimidated or sight these cold callers and are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert – Fake prize win emails – 31 August 2023

We are warning residents about several fake emails circulating claiming you have won a Ninja Air Fryer.

The emails, which are often branded to appear as if they come from well-known companies with recent examples using Asda and Sainsburys, make a range of claims including that ‘you have been chosen to participate in our loyalty programme for free’ and contain a link to ‘confirm now!.’

Anyone following the link will be taken to a well-designed website carrying the same branding as the email which will attempt to gather personal and financial details as part of you claiming the non-existent prize.

If you receive this or any other suspicious email it can be reported to the National Cyber Security Centre by forwarding the email to report@phishing.gov.uk.

You can also report scams to us via our partners the Citizens Advice consumer helpline on 0808 223 1133.

Scam Alert – Contacts claiming to be from the Financial Conduct Authority – 30 August 2023

We are highlighting a warning from the Financial Conduct Authority (FCA) about an increasing number of scam contacts claiming to be from them.

The contacts aim to get the recipient to hand over personal and financial information often claiming that they are due compensation, and the details are required to arrange payment.

The FCA have stated they do not contact people in this way and if anyone does receive a contact claiming to be from the FCA asking for this type of information they should hang up or ignore the email.

The FCA also offer the following advice:

If you're suspicious about a call, just hang up. You can check to make sure a call claiming to be from the FCA is genuine by contacting the FCA on 0800 111 6768
Check the sender's email address. If you're not sure the email is from the FCA, then you should ignore it and contact the FCA directly
You should check the spelling and grammar of an email. If it doesn't look right, ignore the email, and report it to the organisation being impersonated or Action Fraud
Scammers can make an organisation's switchboard numbers appear in your caller ID. To protect yourself, don't give out any personal information following an incoming call and don't call back using the contact details the callers provide

If you have received a suspicious contact you think could be a scam you can also report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert – Doorstep Cold Caller claiming issues with properties’ roof – 29 August 2023

We are again warning residents to be aware of doorstep cold callers claiming they can see issues with roofs.

This follows an incident in the Sprowston area of Norwich where a male cold called at a property claiming he was ‘doing some work down the road’ and ‘could see a loose tile’. The male then stated that this ‘would leak and cause damage’ if not fixed straight away. Having been allowed access to the roof the male then returned claiming he had found further issues on the roof and more work would be needed. Eventually the male claimed that work approaching £2,500 was required and immediate payment was to be made. Fortunately, a family member intervened and no money was paid.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is ‘just passing’ or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Rogue Trader Alert – Doorstep Cold Caller offering mattresses – 25 August 2023

We are warning residents to be aware of doorstep cold callers offering to sell mattresses.

This follows reports of two men cold calling at properties and approaching pedestrians in the Caister-on-Sea area. The cold callers were making a number of claims including that the mattresses were ‘surplus from a local hotel order’. The two men were seen to be using a sign-written white Citroen Relay van.

We believe the same vehicle may have been in other areas of Great Yarmouth earlier in the week with reports of them approaching people in supermarket car parks.

Our advice is always to never deal with doorstep cold callers and never agree to buy items if approached on the doorstep or in public locations.

If you see these cold callers or are concerned about cold callers in your community please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

Scam alert – Fake ‘Wilko’ websites – 23 August 2023

We are warning residents about a number of fake Wilko websites which are appearing online, following the retail chain entering administration.

These fake sites are often being advertised in social media posts which state that ‘Wilko big clearance sales’ offering ‘up to 85% off’ are taking place. Anyone clicking on the advert will be taken to fake versions of the Wilko website which contain a range of products and descriptions.

Wilko have confirmed that all Wilko sales are taking place in store only, not online.

If you spot a suspicious website you can report it to the National Cyber Security Centre on their website. You can also report suspicious websites to us via our partners – the Citizens Advice consumer helpline, on 0808 223 1133.

Information alert: Home repairs or improvements? Make sure you #CHECK – 22 August 2023

When thinking about home improvements or looking to get repairs done on or around your home make sure you think #CHECK:

Compare – Speak with multiple tradespeople to compare. Get at least three quotes. Check with friends and family for recommendations or find a Norfolk Trusted Trader. Take your time, legitimate traders will not rush you to make a decision.

History – Ask for the traders’ references, recommendations and reviews and make sure you check them out.

Establish the details – What work will be carried out? When will it start? Who will be doing the work? How much will it cost? Remember that a quote is more binding than an estimate.

Contract – Ensure everything is recorded and ask for a contract for the work.

Keep all the paperwork - This may be needed should anything go wrong.

Norfolk Trusted Trader is the only accredited trader scheme where members have been checked and accredited by Norfolk County Council Trading Standards, helping you to choose with confidence and supporting quality local businesses.

To find out more about Norfolk Trusted Trader watch our short video or to find a member visit our website.

Scam alert – Emails claiming to be from BT – 21 August 2023

We are warning residents about a number of scam emails circulating which claim to be from ‘BT’ stating that ‘following a recent update aimed at enhancing your security’ they ‘require all users to refresh their email accounts’.

The emails, some which carry BT branding, claim that users need to ‘click on the Verify Account’ button which is presented within the email text.

These emails are fake, anyone clicking on the link will be taken to a fake version of the BT website which will attempt to gather personal and password information which can then be used to take control of your email account.

The National Cyber Security Centre (NCSC) offer advice for staying secure online including activating 2-step verification (2SV) on your online accounts. To find out more visit the National Cyber Security Centre website.

If you receive this or any other suspicious email, it can be reported to the NCSC by forwarding the email to report@phishing.gov.uk. You can also report scams to us via our partners – the Citizens Advice consumer helpline, on 0808 223 1133.

Cold calling alert – Telephone cold calls regarding solar panels – 18 August 2023

We are warning residents with solar panels on their property to be on their guard for telephone cold callers who make a number of claims regarding existing systems and checks which they state are needed. The cold callers will then attempt to make an appointment for someone to visit and inspect the system.

Our advice is always to be very wary of any approach made in a telephone cold call and never agree to services, to having work done or for someone to visit your home if approached in this way.

We advise that solar panel owners should always talk to their supplier before allowing any work or ‘maintenance’ to take place on their panels. Generally a solar panel system does not need servicing, but it may benefit from being cleaned if the panels are dirty.

Any work on the electrics of a solar panel system should only be carried out by a qualified electrician. Suitably qualified electricians can be found on the Norfolk Trusted Trader website or via the Electrical Safety First Website.

If you need advice about telephone cold calling or have agreed to a visit during a cold call, contact us via our partners – the Citizens Advice consumer helpline, on freephone 0808 223 1133.

Rogue Trader Alert – Doorstep cold caller claiming issues with properties’ roof – 17 August 2023

We are warning residents to be aware of doorstep cold callers claiming they can see issues with roofs.

This follows an incident reported to our colleagues at Suffolk Trading Standards where three males cold called at a property in the Lowestoft area. The cold callers claimed a roof tile needed replacing which they offered to do for £30. Two of the males then accessed the roof starting to carry out work, doing more than what was agreed. The cold callers then demanded £1,200 for the work which was to be paid immediately in cash. The cold callers claimed to be from a genuine Great Yarmouth based business which was false.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is ‘just passing’ or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz.

Scam Alert – Automated telephone cold calls claiming to be from HMRC – 16 August 2023

We are again receiving reports from Norfolk residents about telephone cold calls claiming to be from HM Revenue & Customs (HMRC).

Recent reports have included an automated recorded message calls which claims it is from ‘HMRC’ and that ‘you have not responded to recent letters’ so ‘a court case for unpaid tax has been raised against you’. The message then states, ‘you must press 1 to speak to a supervisor or a warrant for your immediate arrest will be issued’.

Often these calls come from a range of different ‘spoofed’ numbers and previously residents have reporting receiving a number of calls in quick succession.

These calls are not genuine and do not come from HMRC. If you receive this or a call making similar claims or threats do not interact with the call in any way and hang up immediately.

You can find more information about bogus contacts and phishing emails claiming to be from HMRC on the GOV.UK website.

You can also report suspicious HMRC phone calls received via the GOV.UK online form where possible including the:

Date of the call
Phone number used
Content of the call

You can also report suspected scam telephone calls to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Automated telephone cold calls claiming to be from ‘Visa’ – 10 August 2023

We are warning residents about automated telephone calls that claim they are from ‘Visa’.

The calls states ‘This is the alert system with Visa account services’ and then gives details of two ‘suspicious’ transactions each for several hundred pounds which it claims have been made on ‘your card’. The recording continues saying that you can ‘press 1 to accept these charges or press 2 to reject and be connected to a customer service representative’.

These calls are a scam and the claims made are not genuine.

If you receive this, or a similar call, do not interact with it in any way and hang up.

It is likely there are several variations of these calls stating different transactions, amounts and actions that can be taken.

If you are concerned about the security of a bank account or credit card contact your bank or service provider directly using the customer service number printed on the card, on a recent statement or via information available on their genuine website or app. Never use details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on freephone 0808 223 1133.

Scam Alert – Telephone cold calls offering to stop telephone cold calls – 4 August 2023

We are warning Norfolk residents to be aware of telephone cold calls stating they can help stop telephone cold calls after receiving reports from residents recently.

We are aware that there are a number of companies who cold calling claiming to be able to offer this ‘service’ with some charging one-off fees and others charging ongoing monthly fees.

It is extremely unlikely that any ‘service’ of this type can legitimately claim to be able to stop cold calls, so any money paid is unlikely to achieve any benefit.

We always advise never to buy items or agree to ongoing services when approached by a telephone cold call.

If you have responded to one of these cold calls, which you now believe may not have been genuine or the company is taking an ongoing monthly payment and you need further advice contact our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Investment scams and fake cryptocurrency exchanges – 3 August 2023

We are continuing to receive reports of individuals falling victim to online investment scams, including fake cryptocurrency exchanges. Losses to these scams range from a few hundred to several thousand pounds.

Bitcoin is the most famous cryptocurrency, but there are more than 1,500 cryptocurrencies including other well-known ones such as Ethereum and Litecoin. Cryptocurrencies only exists online and are not controlled by a bank, treasury or country meaning you can’t get physical notes or coins from the bank.

Our advice is to always ensure you understand a cryptocurrency or an investment before transferring any money.

A cryptocurrency scam can take many forms, this could include:

A fake cryptocurrency which doesn’t or will ever exist
A bogus investment which promises to put money in a legitimate cryptocurrency
A dangerous website link that then downloads malware onto your computer

Which? have put together useful guidance on how to spot an investment scam.

The Financial Conduct Authority website also provides further details on how to avoid investment scams online.

If you think you have received an investment offer that you believe is a scam or you have become a victim of a scam, you can report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Safety Alert – Vevor purchases – 27 July 2023

Check any Vevor products you have recently purchased, direct from the company’s online marketplace or through others. The Office for Product Safety and Standards (OPSS) have had over 90 recalls and safety alerts about Vevor products.

Product Recall pages on the GOV.UK website have been made for each product giving more information on the product identifiers, the risks and the action you need to take.

Customers of Vevor should check the list to confirm if their products are affected by the recall. If you own an affected product, stop using it immediately and follow the instructions on the Vevor webpage to return the products and receive a refund.

Scam Alert – Marks & Spencer ‘2000 dine in meal’s for 2’ WhatsApp messages – 27 July 2023

We are warning residents about scam WhatsApp messages which claim that ‘M&S are giving away 2000 Dine In Meal’s for 2’

The message, which will often come from a known contact, provides a web link containing ‘marksandspencer.com’ within the link text. The link goes to a fake website which will ask you to complete a ‘questionnaire’ and share the message with your contact list to claim your ‘prize’. By including the sharing element the scammers are making sure the scam is shared with more people.

The message is a scam and is not connected with Marks & Spencer in any way. If you receive this message do not interact with it in anyway and please do not share it with your contacts.

You can report messages you suspect are a scam by contacting our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Fake ‘Living Payment’ text messages – 26 July 2023

We are warning residents about scam text messages claiming to be from central Government offering ‘the Living Payment of £899.00'.

The message contains a link to ‘read and take action’.

The link takes you to a fake website to gather personal and financial information including bank account details.

All Cost of Living payments are sent automatically and direct to those eligible. Customers do not need to apply or contact the Government at any stage.

You can report suspicious text messages received by forwarding them to 7726. More information on this free service and how to forward messages from Iphone and Android handsets can be found on the Ofcom website.

If you have received a suspicious contact you think could be a scam you can also report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Telephone cold calls claiming to be from ‘Amazon’ – 24 July 2023

We are again warning residents to be on their guard for telephone cold calls claiming to be from ‘Amazon’.

We continue to receive reports from Norfolk residents of recorded message calls claiming to be from Amazon. Previously these have included:

that ‘an order of £700 has place for an iPhone, if this isn’t you please press 1
that ‘a payment of £79.99 has been taken to renew your Amazon Prime subscription’ the call then states you can ‘press 1 to cancel the payment’
that ‘a purchase costing £300 has been made on your Amazon account’ the call then states you can ‘press 1 if you did not make this purchase’
that ‘£1,000 has been charged to your Amazon account’ the call then states you can ‘press 1 to speak to the Amazon fraud team’
that ‘you are required to make a payment of £399 to your Amazon account’ the call then states you can ‘press 1 to speak to an advisor’

Where residents have interacted with the call, they have then been connected to a person who attempts to gather personal, account or financial details.

These calls are a scam and are not connected with Amazon in any way. If you receive this or a similar call our advice is do not interact with the call and hang up.

Amazon have put together saome helpful tips on how to identify if a phone call is from them. This information can be found on the Amazon UK website.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert – Telephone cold calls about ‘loft insulation’ – 21 July 2023

We are again warning residents to be aware of telephone cold calls about loft insulation.

A Norfolk resident reported that they received a call from a person claiming they ‘needed to arrange a visit’ to do a ‘free roof health and safety check’. The resident described the caller as ‘persistent and pushy’ in their manner during the call.

Our advice is always to be very wary of any approach made in a telephone cold call. Never give or confirm any personal details and never agree to someone visiting your home if approached in this way.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call, contact us through the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert – Letters claiming to be from the ‘Chartered Trading Standards Institute’ – 20 July 2023

A Norfolk resident has reported receiving a letter claiming to be from the Chartered Trading Standards Institute (CTSI) stating that the resident needed to contact them regarding ‘failed investments’ and claim compensation. The letter gave a contact name and telephone number in the text.

When the resident contacted the number given they were directed to another number. When they called the second number the contact claimed that the resident needed to pay a fee of over £5,000 to ‘collect their compensation’.

If you receive this or a similar letter it is a scam, and we advise you do not contact any numbers quoted in the text.

CTSI have previously issued warnings about letters and emails using their name and branding which have made claims including:

That you have been ‘exposed to a company that CTSI have investigated in the past’
That ‘insurance scammers have been captured by Trading Standards’ and the letter recipient should fill in a ‘creditors debt form’ to obtain compensation

If you receive a letter claiming to be from The Chartered Trading Standards Institute, or any letter which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert – Telephone cold calls claiming to be from ‘your bank’ – 18 July 2023

We are warning residents about telephone calls which claim to be from ‘your bank’.

In a recent report a Norfolk resident received an automated call which stated that ‘a request to transfer funds from your account has been received’. The message then gave press button options regarding the claimed transfer.

The wording of the call is designed to panic the call recipient into interacting with the message, if they do it is likely they will be connected to a call handler who will then attempt to gather personal and financial information which could in turn be used to commit further fraud on or with the account.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you are concerned about the security of a bank account or credit card contact your bank or service provider directly using the Customer Service number printed on the card, on a recent statement or via information available on their genuine website or app. Never use details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133

Scam Alert – Emails that appear to be from known contacts – 17 July 2023

We are warning Norfolk residents to be aware of emails which appear to be from known contacts asking for ‘help’ purchasing online gift cards.

This follows a report from a resident who received an email that appeared to come from a family members email address. The text stated that they needed ‘help buying online gift cards for birthday presents’ going on to ask for the recipient to purchase ‘three £100 Amazon online gift cards’ and send the codes by email. Finally the message said money to cover the cost would then be sent in exchange.

The email recipient contacted the relative who had no knowledge of the request and is likely to have related to their email account having been compromised.

If you receive a suspicious message (even if you think you know who it is from), always check by contacting the sender via another communication route, never just by email reply.

You can report suspicious messages received to us via the Citizens Advice consumer helpline on freephone 0808 223 1133

For more information on staying secure online including ensuring you have 2-step verification (2SV) on your email account visit the National Cyber Security Centre website

Rogue Trader Alert – Doorstep Cold Caller offering to repair driveways – 14 July 2023

We are warning residents to be on their guard after receiving reports of a doorstep cold caller in the Wymondham area offering to repair driveways.In the incident a male was cold calling at properties offering to lay tarmac.

Often, when this approach is used, the cold caller will quote an initial price for the work, but once work has commenced the price will increase dramatically.

We always advise:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is ‘just passing’ or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or gardens even if they are offering to do tasks for free or a small fee
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

It is possible this doorstep cold caller could move on to other areas around Norfolk and could approach businesses as well as residential properties especially in rural areasAnyone sighting cold callers in Norfolk or concerned about Rogue Trader activity please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Constabulary via 101.

If you feel intimidated or see cold callers and are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Cold Calling Alert – Doorstep Cold Callers in the North Walsham area – 13 July 2023

We are warning residents to be on their guard after receiving reports of cold callers in the North Walsham area.

This follows reports of a female cold calling at properties attempting to engage with residents by asking if they are ‘having problems’ with windows or conservatories at their property.

Our advice is never deal with doorstep cold callers which includes:

never allowing a cold caller access to your property or gardens
never agreeing to further visits from them or other people
never agreeing to have work done on or around your property

if approached in this way no matter what claims or ‘special offers’ are made to try and persuade you.

It is possible these doorstep cold callers could move on to other areas around Norfolk.

Anyone sighting these cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Cold Calling Alert – Telephone cold calls asking about Life Insurance – 12 July 2023

We are again warning residents with to be on their guard for telephone cold callers asking about Life Insurance.

This follows a report from a Norfolk resident who received a cold call during which the caller stated they need to confirm some details, before quoting the resident their home address. The caller then went on to ask some other general questions before asking ‘who is your life insurance provider’.

Our advice is always to be very wary of any approach made in a telephone cold call, even if the caller has some basic personal information about you, and never give or confirm any personal and financial information if approached in this manner.

If you need advice about telephone cold calling or have received a suspicious cold call contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133

Scam Alert – Fake parcel delivery emails and text messages – 10 July 2023

This follows a recent report from a Norfolk resident who received a message claiming to be from EVRI which claimed a delivery could not be made and that the recipient needed to click on a link to ‘arrange redelivery’. When the link was followed the site attempted to charge a £1.25 fee.

If you receive an email you are suspicious about, or think is a scam you can report it to the National Cyber Security Centre by forwarding the message to report@phishing.gov.uk

If you think you have interacted with a scam message and provided scammers with your financial details you should contact your bank immediately.

You can also report all scam messages to us via our partners the Citizens Advice Consumer Service on freephone 0808 223 1133

Scam Alert – Council tax refund scams – 6 July 2023

We are warning residents to be aware of scam contacts claiming to be relating to council tax refunds.

This follows information from our colleagues at Kings Lynn and West Norfolk Borough Council after they received reports from residents of telephone cold calls claiming that ‘you are in the wrong council tax band’ and then requesting bank account details to ‘give a refund’.

Remember, if you receive a cold call claiming to be from your council asking for bank details for council tax payments, refund or rebates do not give or confirm any details and hang up.

If you need to confirm a contact about council tax is genuine, or you have any other council tax queries, contact your local council directly. Local council contact details are available on the GOV.UK website.

If you think you have received a scam contact you can report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Information Alert – Lifting of avian influenza prevention zone– 4 July 2023

The avian influenza prevention zone (AIPZ) for poultry and captive birds, which was introduced to help stop the spread of avian influenza (‘bird flu’) has been lifted from 12 noon on 4 July 2023.

All bird keepers must continue to keep a close watch on their birds for signs of disease and maintain good biosecurity at all times. If you have any concerns about the health of your birds, you should seek prompt advice from your vet.

All poultry gatherings, including at fairs, shows and markets, remain banned, due to a large number of flocks mixing together and the risk posed by any infections spreading across the country

All bird keepers (whether they are pet birds, a commercial farm or just a few birds in a backyard flock) can remain vigilant and help prevent avian influenza by:

Cleansing and disinfecting clothing, footwear, equipment and vehicles before and after contact with poultry and captive birds – if practical, use disposable protective clothing
Reducing the movement of people, vehicles or equipment to and from areas where poultry and captive birds are kept, to minimise contamination from manure, slurry and other products, and use effective vermin control
Thoroughly cleansing and disinfecting housing on a continuous basis
Keep fresh disinfectant at the right concentration at all farm and poultry housing entry and exit points
Minimise direct and indirect contact between poultry and captive birds and wild birds, including making sure all feed and water is not accessible to wild birds. Further advice on biosecurity is available on the GOV.UK website

Additional mandatory restrictions apply in disease control zones in force surrounding infected premises where avian influenza has been confirmed in poultry or other captive birds. Information on bird flu locations is available on the GOV.UK website.

Scam Alert – Mortgage scams – 29 June 2023

We are highlighting a warning from Action Fraud for consumers to be aware of fake emails circulating purporting to be from mortgage lenders offering rates ‘as low as 2.39%’.

Action Fraud has received 538 reports in two weeks relating to fake emails purporting to be from mortgage lenders. The emails claim to offer limited-time deals to low-rate mortgages. The links in the emails lead to malicious websites designed to steal personal and financial information.

If you have any doubts about a message, contact the organisation directly. Don't use the numbers or address in the message - use details from their official website. Your bank (or any other official source) will never ask you to supply personal information via email.

You can report suspicious emails received to the National Cyber Security Centre by forwarding the message to report@phishing.gov.uk.

If you have received a suspicious contact you think could be a scam you can also report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Rogue Trader Alert – Doorstep cold caller in the Loddon area – 26 June 2023

We are warning residents to be aware of doorstep cold callers claiming to be from ‘the Council’.

This follows an incident in the Loddon area where a female cold called at a property stating she was ‘from the Council’ and was there to see the residents’ fence.

If you are approached by a cold caller claiming to be from an authority or organisation our advice is:

Ask to see ID. If ID is offered, ask if you can take it to check its validity. If you are given the ID close the door and contact the authority or organisation on the ID by a number you find online or in the phone book, do not use information on the ID, it could be fake If no ID is offered, the caller refuses to let you check it, or you can not verify it is genuine politely but confidently say you are not interested and close the door

Also remember:

If someone cold calls at your property remember it is your doorstep so your decision whether you even answer the door, if you can check through a spy hole or look from a window to see who is there
Think about your home security, make sure other doors to your property are locked before answering the front door

You can report doorstep cold calling incidents to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133 or to Norfolk Constabulary on 101. If you feel threatened or have concerns for vulnerable neighbours always dial 999.

If you would like one of our No Cold Calling door stickers contact the Norfolk County Council customer service centre on 0344 800 8020.

Why not consider setting up a No Cold Calling Zone in your community? You can find out more about our scheme at www.norfolk.gov.uk/nccz.

Rogue Trader Alert – Doorstep cold callers offering to clean driveways and patios – 23 June 2023

We are warning residents to be on their guard after receiving reports of cold callers offering to clean driveways and patios.

This follows a report in the Thetford area of three males going door to door offering to undertake this work. They were seen to be using a white Ford Transit van.

A common approach in this type of cold call is the caller will quote a price to clean the properties driveway. If the resident declines the offer the cold caller will then repeatedly drop the price in an attempt to persuade the resident to agree to the work.

Our advice is never deal with doorstep cold callers and never agree to have work done on or around your property if approached in this way.

It is possible these doorstep cold callers could move on to other areas around Norfolk.

Anyone sighting these cold callers in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police via 101.

If you feel intimidated or sight these cold callers and are concerned for vulnerable neighbours call 999.

Rogue Trader Alert – Doorstep cold calling incidents – 15 June 2023

We are reminding residents to be on their guard to doorstep cold calling even if they are displaying a No Cold Calling sticker.

Residents often report to us that they have had cold callers at their door despite displaying a sticker, with some reporting that the callers can be difficult to turn away and, in some cases, verbally aggressive when the presence of the sticker is pointed out.

We are asking residents to report all doorstep cold calling incidents to us, especially if their property is displaying a No Cold Calling door sticker of any type. We are also offering the following advice:

If someone cold calls at your property remember it is your doorstep so your decision whether you even answer the door, if you can check through a spy hole or look from a window to see who is there
Think about your home security, make sure other doors to your property are locked before answering the front door
If the person is offering services or trying to sell something politely but confidently say you are not interested and close the door
If the person is claiming to represent an authority, organisation or charity ask to see ID. If ID is offered, ask if you can take it to check its validity. If you are given the ID close the door and contact the company or organisation on the ID by a number you find online or in the phone book, do not use information on the ID, it could be fake If no ID is offered, the caller refuses to let you check it, or you can not verify it is genuine politely but confidently say you are not interested and close the door
As the cold caller leaves, if you can safely from inside your property watch and see: Do they go to call at neighbouring properties? Do they return to a vehicle, is it sign written, can you see the make, model, colour and registration plate? Are they alone or working with others? Note down a description of the cold caller, why they were calling and who they say they were representing – all of this information is very useful to Trading Standards and the Police when looking at Cold Calling incidents

If you would like one of our No Cold Calling door stickers contact the Norfolk County Council customer service centre on 0344 800 8020.

Why not consider setting up a No Cold Calling Zone in your community? You can find out more about our scheme at www.norfolk.gov.uk/nccz

Scam Alert – Telephone cold calls claiming to be ‘bank security’ – 15 June 2023

We are again warning residents after receiving further reports of telephone calls which claim to be from ‘your bank security’.

In a recent call reported to us the automated call stated, ‘this is an urgent alert from your bank security’, the call then said that ‘a payment of £1,150 has been authorised on your visa mastercard debit card to an online gambling website based in the USA’ it went on to claim that ‘a further payment of £350 has been authorised to Amazon’. Finally the message stated that ‘if you did not make these transactions press 1 to talk to a fraud manager’.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133.

Scam Alert – HMRC Scams – 14 June 2023

We are highlighting a new alert from HMRC providing examples of recent scams that that aim to trick people into handing over money or personal information.

Criminals use deadlines – like the tax credits renewal deadline on 31 July – to target their victims and they are warning around 1.5 million tax credits customers to be alert to scams that mimic government communications to make them appear genuine.

Typical scam examples include:

Emails or texts claiming an individual’s details aren’t up to date and that they risk losing out on payments that are due to them
Emails or texts claiming that a direct debit payment hasn’t ‘gone through’
Phone calls threatening arrest if people don’t immediately pay fake tax owed
Claims that the victim’s national insurance number has been used in fraud
Emails or texts offering spurious tax rebates or bogus grants or support

According to the National Cyber Security Centre, HMRC was the third most spoofed government body in 2022, behind the NHS and TV Licensing.

In the last year, to April 2023 HMRC has:

Responded to 170,234 referrals of suspicious contact from the public. Of these, 68,437 offered bogus tax rebates
Worked with the telecoms industry and Ofcom to remove 212 phone numbers being used to commit HMRC-related phone scams
Responded to 58,186 reports of phone scams in total. In April 2020 HMRC only received reports of 425 phone scams
Reported 26,922 malicious web pages for takedown

If you receive a suspicious text claiming to be from HMRC report it by forward the message to 60599, for suspicious emails claiming to be from HMRC forward the email to phishing@hmrc.gov.uk For information on how to report cold calls claiming to be from HMRC visit the GOV.UK website.

If you have responded to a suspicious HMRC contact and have given financial information contact your bank immediately.

If you have made a payment to a contact claiming to be from HMRC which you now think is suspicious report it to Action Fraud on 0300 123 2040 or online via the Action Fraud website.

If you have received a suspicious contact you think could be a scam you can also report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Investment Scams – 12 June 2023

We continue to receive reports of individuals being targeted by investment scams. Where victims have suffered losses to these scams they can range from a few hundred to several thousand pounds.

Common investment scams where you're offered the chance to put money into items like shares, cryptocurrencies, gemstones, or fine wines. The promise is that these will rocket in value. In reality, what you are being offered is often over-priced, very risky and difficult to sell on.

Most of these so-called investments are run from overseas and may not be authorised by the UK's Financial Services Authority. As a result, there is almost no chance of getting your money back if things go wrong.

Protect yourself

Be very sceptical about calls out of the blue or online adverts from companies you don't know offering shares and other investments – especially if they're 'guaranteed' or 'risk-free'
Get independent financial advice before making any investment
Never sign up to anything immediately or if you're told to keep the deal confidential
Make sure the firm is on the Financial Conduct Authority (FCA) register of authorised firms, you can check the list by visiting the FCA website

Which? Have put together useful guidance on how to spot an investment scam which can be found on the Which? website.

The Financial Conduct Authority website also provides further details on how to avoid investment scams online.

If you think you have received an investment offer that you believe is a scam or you have become a victim of a scam, you can report this to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Emails claiming to be from ‘TV Licensing’ – 8 June 2023

There continues to be a range of emails circulating claiming to be from TV Licencing. Common themes for these emails are claims that there is an issue with your direct debit and then provides a link to enable the recipient to resolve the ‘issue’.

These emails are not from TV Licencing and any links contained within the message are likely to go to a genuine looking fake version of the TV Licencing website which will attempt to gather personal and financial details.

Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way.

TV Licensing offer the following advice to help spot scam TV Licence emails:

Check the sender - Genuine TV Licensing emails are sent from donotreply@tvlicensing.co.uk or donotreply@spp.tvlicensing.co.uk
Partial postcode - If you have provided us with your postcode details, our emails will include part of your postcode and/or the name on the licence
Look for your name - If you’ve given us your name, then we’ll always address you using your last name and title. The scammers won’t normally have that information about you. So, watch out for emails that only address you as “Dear client” or “Dear customer” – or just use your email address (or part of it)
Check the spelling and grammar - Because scammers can’t use our genuine TV Licensing web addresses or email addresses, they’ll try to use slightly different spellings – look out for things like hyphens and full stops in odd places. Be suspicious too if there are mistakes in the email with capital letters or other grammatical errors, like missing full stops – this could be a scam
Check the links – Be wary of emails promising money/refunds. For example, phrases such as, “click below to access your refund”, followed by a request to provide your credit card or bank details (we would never process a refund in this way). Always check links in an email before clicking or tapping them
- If you're on a computer: hover over the link (but don't click it). This will reveal the name of the web address that you are being sent to
- If you're on a smartphone or tablet: press and hold on the link (don't release while you are on the link). This will reveal the name of the web address that you are being sent to

TV Licensing offer further advice on helping you to avoid TV Licensing Scams on their website.

You can report suspicious emails received to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert – Telephone cold calls regarding ‘loft insulation’ – 7 June 2023

We are continuing to receive reports from residents about telephone cold calls regarding loft insulation.

During these calls a number of claims will frequently be made, previously these have included:

That they are calling from or on behalf of well know organisations
That they are ‘your local energy experts’
That they are ‘working in your area’
That they are offering ‘free loft insulation inspections’
That they need to ‘arrange a loft insultation inspection’
That ‘old loft insulation is causing damp/a health hazard/a fire risk’

The cold caller will usually then attempt to make an appointment for a home visit.

Our advice is always to be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert – Telephone cold calls asking about life insurance – 5 June 2023

We are warning residents with to be on their guard for telephone cold callers asking about life insurance.

This follows a report from a Norfolk resident who received a cold call during which the caller claimed he was ‘calling from Social Services and Healthcare’ and asked the call recipient some general questions about how they were. The caller then went on to ask, ‘do you have life insurance’, At this point the resident ended the call and reported the incident to us.

Our advice is always to be very wary of any approach made in a telephone cold call and never give or confirm any personal and financial information if approached in this manner.

If you need advice about telephone cold calling or have received a suspicious cold call contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Telephone cold calls stating ‘there is a tax fraud court case against you’ – 1 June 2023

We are warning about telephone cold calls stating ‘there is a court case against you’.

This follows a report from a Norfolk resident who has received automated cold calls saying ‘there is a court case against you’ and going on to give press button options.

If you receive one of these calls our advice is do not interact with the call or give or confirm any personal information and hang up.

If genuine court action was taking place against you, you would be informed formally in writing and given sufficient notice for you to obtain advice before attending.

Her Majesty’s Courts and Tribunals Service advise that they do not make unsolicited phone calls, demand money in advance to prevent a court hearing from taking place or seek payment through cash vouchers bought in local shops.

You can report scam telephone calls to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be ‘bank security’ – 31 May 2023

We are warning residents after receiving reports of telephone calls which claim to be from ‘bank security’ making claims that your account ‘has been blocked’ or ‘is compromised’.

Previously, reports have included both live and automated calls which then attempt to gather personal and financial details.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you are concerned about the security of a bank account or credit card contact your bank or service provider directly using the customer service number printed on the card, on a recent statement or via information available on their genuine website or app. Never use details provided in a cold call.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 0808 223 1133.

Scam Alert – Scam Callers claiming to be Police Officers – 25 May 2023

We are highlighting a warning from Norfolk Constabulary for residents to be aware of telephone scammers pretending to be police officers after they received a number of recent reports.

In one incident a South Norfolk resident was persuaded to withdraw £3,000 from their bank account after a scam call from a person claiming to be from the Metropolitan Police.

What is Courier Fraud

Courier Fraud happens when a fraudster contacts a victim by telephone claiming to be a police officer, bank or from a government department, among other agencies. A number of techniques will then be adopted in order to convince the victim to hand over their bank details or cash, which may then be passed on to a courier.

Further advice includes:

Police officers, banks and other government agencies will never ask you to withdraw money or transfer it to another account as part of an undercover operation.
They will never ask you to reveal your full banking password or PIN.
The police will never ask you to handover money for safe keeping or as part of an operation.
The police will never send someone to your address to collect money, cards or PIN Numbers or ask you to deliver these to another location.

Try these steps if you are approached:

Stop – take a moment to think before parting with your money or information.
Challenge – Could it be fake? It’s ok to reject, refuse or ignore any requests, only criminals will try to rush or panic you.
Protect – Contact your bank immediately if you think you have fallen victim to a scam. Report it.

Communities can help by ensuring they share warnings about this type of approach with neighbours, family and friends, particularly elderly relatives to ensure they are aware of these scams and the warning signs.

If you receive this or a similar call you should not engage with the call in any way, hang up and then contact Norfolk Police on 101 if possible on a different phone.

If you believe a crime is in progress, always call 999

Scam Alert – Be on the lookout for scam emails – 25 May 2023

We frequently receive reports from Norfolk residents about scam emails they have received. A few recent examples include:

Emails claiming to be from Sainsbury’s stating you can ‘participate in our Loyalty Programme and receive a brand-new free Air Frier’
Emails saying your ‘anti-virus software has expired’ and needs ‘renewing urgently’. These are often branded with the Norton or McAfee logos
Emails claiming your TV Licence direct debit ‘could not be collected’ or ‘has failed’

Links provided in these emails will lead to phishing websites designed to look like genuine sites but will attempt to steal personal and financial information.

You can report suspicious emails to the National Cyber Security Centre (NCSC) by forwarding it to report@phishing.gov.uk

The NCSC has the power to investigate and remove scam email addresses and websites. It's free to report a suspicious email to them and it only takes a minute. By reporting phishing attempts you can help:

reduce the amount of scam emails you receive
make yourself a harder target for scammers
protect others from cybercrime online

So far, the NCSC have removed over 227,000 scam URLs as at April 2023

Rogue Trader Alert – Doorstep Cold Caller offering to clean gutters – 24 May 2023

We are again warning residents to be aware of doorstep cold callers offering to clean gutters.

This follows an incident where a male cold called at a property in the King’s Lynn area offering to clean the property’s gutters for £20. After the resident agreed to the work the male subsequently returned to say that he could see ‘work that needed doing’ on the roof which he could repair. The resident declined this offer at which point the male then offered to clean other areas of the roof for £250, again the resident declined the offer and reported this incident to us.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is ‘just passing’ or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed
When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Information Alert – Selling your vehicle? Never share images of V5C Logbook – 22 May 2023

We are highlighting a warning from the Driver & Vehicle Licencing Agency (DVLA) to anyone looking to sell a vehicle to never share images of their V5C Logbook.

This is because information within the document could potentially be used to obtain a fraudulent copy of your logbook which could then put the vehicle at risk of being stolen or cloned.

If you are looking to sell your vehicle DVLA advise you should:

Never share your logbook document reference number, a buyer does not need this to ‘make checks’
Never share images or copies of your logbook, you can show the document to buyers so they can check the details match the vehicle but ensure they can’t record items like the document reference number

You can find out more information about selling a vehicle on the GOV.UK website

Rogue Trader Alert – Doorstep cold caller offering to clean gutters – 18 May 2023

We are warning residents to be aware of doorstep cold callers offering to clean gutters.

This follows an incident where a male cold called at a property in the Gorleston area offering to clean the property’s gutters for £30. After the resident agreed to the work the male subsequently returned to say that he could see issues with the roof which needed ‘urgent repairs’ that he could do for £1,500.

Our advice is:

Never deal with cold callers looking to undertake work on or around your property
Never agree to have work done by somebody who is ‘just passing’ or take their word that it needs to be done at all
Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
Never pay for work before it is completed

· When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Cold Calling Alert – Telephone cold calls regarding solar panels – 16 May 2023

The cold callers will then attempt to make an appointment for someone to visit and inspect the system.

Our advice is always to be very wary of any approach made in a telephone cold call and never agree to services, to having work done or for someone to visit your home if approached in this manner.

We also advise that solar panel owners should always talk to their supplier before allowing any work or ‘maintenance’ to take place on their panels. Generally a solar panel system does not need servicing, but it may benefit from being cleaned if the panels are dirty.

Any work on the electrics of a solar panel system should only be carried out by a qualified electrician, suitably qualified electricians can be found on the Norfolk Trusted Trader website or via the Electrical Safety First website.

If you need advice about telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert – Flyers offering ‘Tree Surgery, landscaping and gardening’ work – 15 May 2023

We are warning residents to be on their guard after receiving reports of flyers being hand delivered offering ‘Tree Surgery, landscaping and gardening’ work in the Cromer area.

The flyers claim to offer a range of services and gives contact numbers but no further details about the business.

Our advice when looking to have work done on or around your property is only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible doorstep cold caller activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader.

Cold Calling Alert – Telephone cold calls claiming domestic warranties have ‘expired’ – 12 May 2023

We are warning Norfolk residents about telephone cold calls claiming that ‘a warranty has expired and needs extending’.

This follows a report from a resident who received a cold call that claimed that the warranty on the resident’s boiler was due for renewal. When the resident said they had a warranty with a national company the cold caller claimed they had ‘taken over from them’. The cold caller then attempted to gather personal and financial details from the call recipient.

If you receive this or a similar call our advice is do not give or confirm any details and hang up.

If you want to check on warranty details of items within your home, contact the business you hold the warranty with directly via their official website or phone number.

You can report suspicious telephone cold calls to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Cold Calling Alert – Telephone cold calls regarding ‘loft insulation’ – 12 May 2023

We are giving a further warning to residents to be aware of telephone cold calls regarding loft insulation.

This follows an incident where a Norfolk resident received a telephone cold call during which the cold caller claimed to be from a national Lung Cancer charity and was offering a free estimate to check for ’glass fibre insulation’.

Our advice is always to be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have been told you will receive a visit to your home during a cold call contact us through our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Emails claiming to be a ‘Warrant’ or ‘Notice of Prosecution’ – 11 May 2023

We are warning residents about a number of scam emails which are circulating which claim to be ‘warrants’, ‘notice of prosecution’ or ‘notice of court proceedings.

The emails carry a range of logos including the Metropolitan Police, the National Crime Agency and the Children’s Commissioner.

The emails claim they are from senior officers within the Metropolitan Police and make false claims about illegal online activity undertaken by the email recipient. It goes on to claim the recipient has a limited number of hours to provide an ‘explanation’ and ‘supporting documents’ to prevent arrest and prosecution.

These emails are fake. This type of approach is used to panic people into responding which often leads to the scammers offering to ‘settle’ the case for a sizeable ‘fine’ payment.

If you receive this or a similar email or any other suspicious email it can be reported to the National Cyber Security Centre by forwarding the email to report@phishing.gov.uk.

You can also report scams to us via our partners the Citizens Advice consumer helpline on 0808 223 1133.

Consumer scam alerts

Sign up to receive Norfolk Trading Standards consumer alerts by email

Scam Alert – ‘Family member’ scam text messages – 21 September 2023

Rogue Business Alert – Liquid Essences / www.liquidessences(dot)co – 20 September 2023

Scam Alert – Rogue buyers on Facebook – 20 September 2023

Scam Alert – Telephone cold calls claiming to be from ‘BT’ – 19 September 2023

Cold Calling Alert – Doorstep Cold Caller in the Fakenham area – 14 September 2023

Scam Alert – Text messages claiming to be from ‘TV Licensing’ – 13 September 2023

Scam Alert – Fake London Ultra Low Emission Zone charging sites – 12 September 2023

Safety Alert – Gas Hob Elbow Joints Corrective Action Programme extended to cover two further brands – 11 September 2023

Scam Alert – Computer ‘Fault’ Scams – 08 September 2023

Scam Alert – ‘Payment declined’ scam emails – 7 September 2023

Scam Alert – Fake parcel delivery emails and text messages – 5 September 2023

Scam Alert – Fakecompetitions and promotions on Facebook – 4 September 2023

Rogue Trader Alert – Doorstep Cold Callers offering driveway work – 1 September 2023

Scam Alert – Fake prize win emails – 31 August 2023

Scam Alert – Contacts claiming to be from the Financial Conduct Authority – 30 August 2023

Rogue Trader Alert – Doorstep Cold Caller claiming issues with properties’ roof – 29 August 2023

Rogue Trader Alert – Doorstep Cold Caller offering mattresses – 25 August 2023

Scam alert – Fake ‘Wilko’ websites – 23 August 2023

Information alert: Home repairs or improvements? Make sure you #CHECK – 22 August 2023

Scam alert – Emails claiming to be from BT – 21 August 2023

Cold calling alert – Telephone cold calls regarding solar panels – 18 August 2023

Rogue Trader Alert – Doorstep cold caller claiming issues with properties’ roof – 17 August 2023

Scam Alert – Automated telephone cold calls claiming to be from HMRC – 16 August 2023

Scam Alert – Automated telephone cold calls claiming to be from ‘Visa’ – 10 August 2023

Scam Alert – Telephone cold calls offering to stop telephone cold calls – 4 August 2023

Scam Alert – Investment scams and fake cryptocurrency exchanges – 3 August 2023

Safety Alert – Vevor purchases – 27 July 2023

Scam Alert – Marks & Spencer ‘2000 dine in meal’s for 2’ WhatsApp messages – 27 July 2023

Scam Alert – Fake ‘Living Payment’ text messages – 26 July 2023

Scam Alert – Telephone cold calls claiming to be from ‘Amazon’ – 24 July 2023

Cold Calling Alert – Telephone cold calls about ‘loft insulation’ – 21 July 2023

Scam Alert – Letters claiming to be from the ‘Chartered Trading Standards Institute’ – 20 July 2023

Scam Alert – Telephone cold calls claiming to be from ‘your bank’ – 18 July 2023

Scam Alert – Emails that appear to be from known contacts – 17 July 2023

Rogue Trader Alert – Doorstep Cold Caller offering to repair driveways – 14 July 2023

Cold Calling Alert – Doorstep Cold Callers in the North Walsham area – 13 July 2023

Cold Calling Alert – Telephone cold calls asking about Life Insurance – 12 July 2023

Scam Alert – Fake parcel delivery emails and text messages – 10 July 2023

Scam Alert – Council tax refund scams – 6 July 2023

Information Alert – Lifting of avian influenza prevention zone– 4 July 2023

Scam Alert – Mortgage scams – 29 June 2023

Rogue Trader Alert – Doorstep cold caller in the Loddon area – 26 June 2023

Rogue Trader Alert – Doorstep cold callers offering to clean driveways and patios – 23 June 2023

Rogue Trader Alert – Doorstep cold calling incidents – 15 June 2023

Scam Alert – Telephone cold calls claiming to be ‘bank security’ – 15 June 2023

Scam Alert – HMRC Scams – 14 June 2023

Scam Alert – Investment Scams – 12 June 2023

Protect yourself

Scam Alert – Emails claiming to be from ‘TV Licensing’ – 8 June 2023

Cold Calling Alert – Telephone cold calls regarding ‘loft insulation’ – 7 June 2023

Cold Calling Alert – Telephone cold calls asking about life insurance – 5 June 2023

Scam Alert – Telephone cold calls stating ‘there is a tax fraud court case against you’ – 1 June 2023

Scam Alert – Telephone cold calls claiming to be ‘bank security’ – 31 May 2023

Scam Alert – Scam Callers claiming to be Police Officers – 25 May 2023

What is Courier Fraud

Further advice includes:

Try these steps if you are approached:

Scam Alert – Be on the lookout for scam emails – 25 May 2023

Rogue Trader Alert – Doorstep Cold Caller offering to clean gutters – 24 May 2023

Information Alert – Selling your vehicle? Never share images of V5C Logbook – 22 May 2023

Rogue Trader Alert – Doorstep cold caller offering to clean gutters – 18 May 2023

Cold Calling Alert – Telephone cold calls regarding solar panels – 16 May 2023

Cold Calling Alert – Flyers offering ‘Tree Surgery, landscaping and gardening’ work – 15 May 2023

Cold Calling Alert – Telephone cold calls claiming domestic warranties have ‘expired’ – 12 May 2023

Cold Calling Alert – Telephone cold calls regarding ‘loft insulation’ – 12 May 2023

Scam Alert – Emails claiming to be a ‘Warrant’ or ‘Notice of Prosecution’ – 11 May 2023

Trading Standards on Twitter

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