We are currently receiving a high volume of requests for advice and support so it may take us longer to get back to you.
For urgent queries we’ll respond as soon as possible. For non-urgent queries we aim to respond within five working days.
If you need help with your care or need to report an adult at risk of harm you can contact us by phone or text relay.
Telephone: 0344 800 8020 – this number is open 24 hours a day
Text relay: 18001 0344 800 8020 – for people with hearing or speech impairments
In an emergency call 999.
Support for looking after someone
Our support for carers section has local services, advice, and support to help you as a carer. This includes the carer's assessment and Carers Matter Norfolk.