Before you contact us
You can search the Norfolk Community Directory to find local services to help you.
If you have a general question, you might find the answer in our care, support and health pages.
Unsure where to start?
You can use our support needs form if you are unsure what support you need. It's the easiest way to contact us.
You can use the form to:
- Find information to help you stay independent
- Contact us if you need further support
You can complete the form for yourself or someone else. For example, for family, friends or somebody you support professionally.
Support needs form
If you already get help from us
Call us if you need help with the adult social care you already get from us.
Telephone: 0344 800 8020 – this number is open 24 hours a day
Text relay (for people with hearing or speech impairments): 18001 0344 800 8020
If you need help urgently
Contact us using the telephone or text relay number above if:
- You need to report an adult at risk of harm or abuse
- Your query is urgent
In an emergency call 999.
Support for looking after someone
Our support for carers section has local services, advice, and support to help you as a carer. This includes the carer's assessment and Carers Matter Norfolk.