Family Information Service

Norfolk Family Information Service (FIS) offers guidance, advice and information on childcare to families with children age 0-19 (age 0-25 with additional needs). If families have issues that are affecting their wellbeing, we can signpost them to other support services and organisations.

We also offer advice and support to all childcare providers in Norfolk and other professionals and organisations.

Norfolk FIS was awarded the Families First Quality Award in 2016, in recognition of excellence in providing information, advice and assistance to local families.

Help finding childcare

We maintain and update the details of over 1,400 Ofsted registered childcare providers in Norfolk in the childcare and out of school activities category of the Norfolk Directory, which is available online and can be accessed free of charge by families and professionals.

The comprehensive directory includes contact details, whether the provider has current vacancies, information on the facilities and establishment and a website link.

Find childcare and out of school activities in Norfolk

If you cannot find suitable Ofsted-registered childcare, we offer a free brokerage service.

We can also advise and provide information on:

We also signpost parents, childcare providers and professionals to support services and information on:

Contact us for further information

You can contact us by email or phone and we will look for childcare on your behalf, contacting childcare providers based on your requirements.

If you need advice and assistance you can contact us Monday – Friday on 0344 800 8020 or email fis@norfolk.gov.uk.

We also hold and attend outreach events across Norfolk throughout the year to enable us to speak to parents and childcare providers face-to-face. Find out where we will be next.

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