Refunds for transport due to school and college closures
Payment requests and refunds after February half-term
Parental payments towards school and college transport are a contribution towards the overall cost of transport and our policy is not to issue refunds for any days that the transport does not run. We have refunded for the first half of this term as this was a significant period of time, but as schools and colleges are going back on 8 March there will be no partial refunds for this half-term period. All passes that have an end date beyond February half-term are still valid and will still work on the transport.
For post 16 students who pay for their pass every half-term, we will send payment letters for the instalment for the period from 8 March to 26 March – this will be the normal half-termly amount.
As it may take time for the payment to be processed, we will issue bus passes now, so that you have one ready for Monday 8 March. However, if payment has not been made by Tuesday 9 March, then the pass will be cancelled and will not be valid for travel – students presenting an invalid pass after this time will not be allowed to travel.
These will not re-start on Monday 8 March if payment has not been made.
Visit our coronavirus updates page for the latest health advice and information about disruptions to services and events, including school closures.
For the academic year (September - July) there are three different options when paying in advance for post16 transport:
- Pay the full amount
- Pay in three instalments, one for each term
- Pay in six instalments, one for each half term
You will pay a reduced rate if you are receiving qualifying benefits - information below.
On some routes, students can also choose to use a daily pass and pay in cash on the bus.
Please note some colleges choose to subsidise our transport charges. If you are planning to attend Gorleston, East Norfolk Sixth Form College or Great Yarmouth, East Coast College, you will pay a reduced rate or nothing at all if you are on low income – see below for our costs and payment options and low income benefit details.
For further information about discounts please contact the college direct.
No financial contribution towards transport will be required for students who have an Education, Health and Care (EHC) plan, who are in years 15 and above (i.e. usually the year in which they are 19 years old). Free transport will continue for these students up to the end of the year in which they become 25 years old, as long as they continue to have an EHC plan.
You can apply to start using post16 transport at any time. When paying in full, or in three instalments, the amount you’ll need to pay will be reduced after each half term.
If you pay for transport in instalments you’ll need to pay at least 10 working days before the expiry date shown on the card. This is so we can get a new card to you in plenty of time.
This also applies to other travel arrangements e.g. taxis, as contracts with operators will need to be renewed.
We do not send reminders, so keep a record of the dates listed below.
If your travel pass is lost, stolen or damaged, you can apply for a replacement pass. There is a £10 admin charge.
How to pay
Tell us how you want to pay when you apply for transport. Do not send any money with your application, we will ask for payment once we’ve processed it.
You can pay by credit/debit card, by cheque or by postal order.
You can pay for post16 transport online. You will need your customer reference number and child's date of birth. If you don’t have it, you can find it by using our travel pass search form.
Use our 24-hour automated telephone payment line and pay by debit or credit card.
Alternatively you can send a cheque or postal order, together with the remittance slip enclosed with your original letter, to:
Travel and Transport
Norfolk County Council
Cheques should be made payable to Norfolk County Council and have the student’s name and customer reference number written on the back.