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Queens Road area

Start: Monday 8 January 2024

Expected completion: April 2024

Work will start on (or soon after) Monday 8 January 2024 in Norwich, Queens Road to improve bus journey times and reliability on the approach to the bus station. There will also be improvements to the bus station area itself for pedestrians. Both projects are funded through the Department of Transport (DfT) and will be carried out together to help minimise disruption.

The project includes a short new length of bus lane on Queens Road for buses turning into the bus station, as well as new road markings on the Chapelfield Road approach to St Stephens roundabout to encourage vehicles to get into the correct lane. These changes are designed to help the general flow of traffic towards the station entrance, while sections of widening to the carriageway will mean that the number of lanes for general traffic will remain the same on both stretches of road.

Read the original consultation material, including plans of the project.


The scheme covers the Chapelfield Road approach to St Stephens roundabout, as well as the section of Queens Road between the roundabout and just after the entrance to the bus station.

The main features are:

  • A new length of bus lane
  • Areas of carriageway and lane widening
  • Changes to lane markings
  • A new signalised pedestrian crossing of the bus station entrance
  • Real-time bus information units
  • Separate loading and taxi bays
  • Improvements to the look and feel of the area


These improvements are being paid for through DfT funding awarded to Norfolk County Council. They are estimated to cost around £516,000 and will be carried out by the Council's Community and Environmental Services Department and their contractors.

The DfT has awarded £32m of funding to Transport for Norwich from the Transforming Cities Fund to deliver a range of schemes across Greater Norwich. These projects aim to improve access to jobs, training and retail by supporting improvements to sustainable modes of transport, while also responding to issues around air quality. The DfT has also provided the Council with £49.6 million of funding for improving bus services and infrastructure in Norfolk through its Bus Service Improvement Plan (BSIP).

Find out more about our application to the DfT and all the proposed schemes.

Find out more about BSIP.

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