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As the Highway Authority, Norfolk County Council maintains most of the 6,000 miles of roads in Norfolk, except:
Report a highways defect
Report a public right of way or trails defect
Ask a question
Once a fault is reported, an assessment is made to determine our response time based on the size and location of the fault.
For information on our response times, read our Transport Asset Management Plan (PDF 20.2mb).
Large holes on the road surface
Standing water, ditches, blocked drain, flooded property, impassable road
Cracks or other damage excluding potholes to a road
Trees or hedges that have fallen into the road or are leaning, unstable, diseased or dying
Broken, missing or problems with streetlights
Broken, missing or rocking manhole cover
Overgrowth creating issues or obstructions
Damaged, missing or dirty road and warning signs
Thick mud, soil, stones, embankment slips, large branches
White and yellow, stop or give way lines
Bleeding tarmac or missing chippings of a road
Damage or fault to traffic lights or signals
Damaged, missing or unsuitable condition of roadside fences or barriers
Damaged, obstructed or missing cats eyes or studs
Structural damage or significant obstructions restricting water flow
Ice or snow on road and empty or damaged grit bins
Surface vegetation affecting use of public rights of way or trails
Trees or bushes affecting the use of public rights of way or trails
Damaged or missing finger posts or way-marker signs
Obstructions preventing use of public rights of way or trails, including unauthorised gates or barriers
Unsuitable surface condition affecting use of public rights of way or trails
Crops or ploughing affecting public rights of way or trails
Damaged, missing or problematic gates or barriers
Large vegetation that is affecting the use of, or may cause harm to users of, public rights of way or trails
Finger posts, way-marker or other signs displaying incorrect, illegal or unsuitable information
Damaged or missing bridge
Inappropriate or illegal use of a public right of way or trail
Standing water affecting public rights of way or trails
Unusable stiles due to damage or misplacement
Animals affecting use of public rights of way or trail
Damaged or missing steps
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