Report a problem

As the Highway Authority, Norfolk County Council maintains most of the 6,000 miles of roads in Norfolk, except:

  • Trunk roads (the A11 and A47) are managed by Highways England
  • Private roads are maintained by their owners
  • Roads within Norwich which are covered by Norwich City Council
  • Street lights, which are covered by our contractor, Amey

Report a highways defect Report a public right of way or trails defect

Track a previous report

Once a fault is reported, an assessment is made to determine our response time based on the size and location of the fault.

For information on our response times, read our Transport Asset Management Plan (PDF 20.2mb).

Track the status of a report

Highways defect types


Large holes on the road surface

Winter maintenance

Ice or snow on road and empty or damaged grit bins

Public right of way or trail defect types

Overgrown surface

Surface vegetation affecting use of public rights of way or trails

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