Report a problem

As the Highway Authority, Norfolk County Council maintains most of the 6,000 miles of roads in Norfolk, except:

  • Trunk roads (the A11, A12 and A47) are managed by Highways England
  • Private roads maintained by their owners
  • Roads within Norwich which are covered by Norwich City Council

Report a problem

If you would like to track the status of your report you will need to create a customer account or sign in to your existing customer account before reporting.

Track a previously reported problem

Typical problems may involve:

When you report the fault, we assess and prioritise it - based on where the fault is and the size.

For more information on our response times, read our Transport Asset Management Plan (PDF 20.2mb).