Report a problem

As the Highway Authority, Norfolk County Council maintains most of the 6,000 miles of roads in Norfolk, except:

  • Trunk roads (the A11, A12 and A47) are managed by Highways England.  This includes the traffic lights at Thickthorn Interchange in Norwich.
  • Private roads are maintained by their owners
  • Roads within Norwich which are covered by Norwich City Council
  • Street lights, which are covered by our contractor, Amey

Report a problem with a street light

Report a highways problem

Typical problems may be:

Track the status of a previous report

Once a fault is reported, an assessment is made to determine our response time based on the size and location of the fault.

For more information on our response times, read our Transport Asset Management Plan (PDF 20.2mb).

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