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Report a flood
In an emergency
If there is any risk of danger to people or property from floodwater ring 999 immediately.
In non-emergencies
Flooding from a burst water main or sewer flooding
Contact your service provider: Anglian Water Services or Suffolk and Essex Water.
Flooding on a road or footpath
Report a flooded road or footpath
Flooding to your property
We will normally only progress to a formal investigation where flooding falls into one of the following categories:
- Internal flooding to properties
- Flooding affecting critical infrastructure eg hospitals, schools
- Flooding to priority roads eg gritting roads
The resulting report identifies causes and recommends actions to prevent or alleviate the situation from happening again.
Individual property addresses are not published within the reports or shared with any commercial third parties.
You can also use the form tell us about past flooding that has affected your property or community.
This service is not for emergencies.
Report flooding to your property
If you have photos or videos of flooding, email these with a description and as much information as you can - water.management@norfolk.gov.uk.
Emergency numbers
- Emergency services - 999
- Police (non-emergencies) - 101
- NHS (non-emergencies) - 111
- Environment Agency Floodline - 0345 988 1188
Norfolk County Council
- View online flooding information or call 0344 800 8013
District Local Authorities
-
Breckland District Council
Office hours - 01362 656 870
Out of hours - 01522 872 246 - Broadland District Council
01603 431 133 - Borough Council of Kings Lynn & West Norfolk
01553 616 200 - Great Yarmouth Borough Council
01493 856 100 - Norwich City Council
0344 980 3333 - North Norfolk District Council
01263 513 811 - South Norfolk Council
01508 533 701
Report a problem
- Report a power cut - 105
- Report a gas leak - 0800 111 999
Other useful contacts
- Met Office
- Environment Agency
- Norfolk Prepared – Grab Bag and Household Emergency Plans
- Know your Flood Risk
- National Flood Forum
- FloodRe
- Association of British Insurers
