In an emergency

If people or property are in immediate danger from floodwater call 999 immediately.

Non-emergency situations  

Flooding Hotline call 0344 800 8013 to report flooding anywhere in Norfolk.

You can also report issues online.

Report drainage and flooding problems

Report drainage and flooding problems with standing water, blocked road drains and ditches, flooding property or an impassable road.

Report drainage or flooding problems

Report a burst water main or sewer flooding

Contact your service provider: Anglian Water Services or Suffolk and Essex Water.

Report flooding to your property

We will normally only progress a formal flood investigation where flooding falls into one of the following categories:

• Internal flooding to properties
• Flooding affecting critical infrastructure, for example, hospital or school
• Flooding to priority roads, for example, gritting roads

The resulting report identifies causes and recommends action to prevent or alleviate the situation from happening again. Individual property addresses are not published within the reports or shared with any commercial third parties.

You can also report past flooding that has affected your property or community.

This service is not for emergencies.

Report flooding to your property

If you have photos or videos of flooding, email these with a description and as much information as you can water.management@norfolk.gov.uk.