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Fire safety at home

Home fire safety during the Covid-19 pandemic

We've suspended our frontline firefighters from providing home fire safety visits in order to keep vulnerable people safe and allow our firefighters to respond to emergency calls. 

However, we will continue where absolutely necessary to carry out home fire safety visits in homes that have a high risk of fire or have been referred to us from our professional partners.

How to get fire safety advice

Our experienced Community Fire Safety Officers are available to give fire safety advice over the phone. If you’d like us to assess your needs you can call us on 0800 9178137 or email hq@fire.norfolk.gov.uk

While we would normally aim to answer queries within three days please bear with us as our service may be affected by staff absence.

For those who are less vulnerable, we may be able to deliver smoke alarms for you to fit yourself. We can provide advice and guidance on where to fit them and share a copy of our Fire Safety in the Home leaflet. This is subject to our vulnerability criteria to ensure we support those most at risk in the community, especially during this period of reduced personal contact.

If you're requesting a Home Fire Safety Visit for a close friend or relative, or if you’re referring somebody in your work or volunteering role please use our online form. For further advice on fire safety at home, read our Home fire safety guidance.

Follow along with the video to make your home safer

Checking your home

If you are over 60 or have a disability which could make it more difficult to react to a fire you may be eligible for a free home fire risk check of your home.

We want you, your family, friends and neighbours to be safe from fire in your home, to help you do this we have a short video which will highlight the risks in your home room by room and give you some advice on how to make it safer.

Home Fire Risk Self Checker which you can print out or follow online helps you walk around your home to identify potential risks and tells you what you can do about them.

How to use the video and self checker

  • Watch the video to give you a better understanding of the potential risks in your home. You can get your family to watch it with you and help.
  • Print out the self checker or open it on your PC or tablet.
  • Walk from room to room identifying risks and using the advice to make it safer
  • If you want further advice then on your pc or tablet follow the links to more safety information on our website
  • Once you have done the check make sure everyone in the home is aware of the risks and what to do about them
  • Make sure everyone in the home knows the emergency/action plan and what to do in the event of a fire.
  • Practice the emergency/action plan with others in the home to make sure it works and everyone knows it

If you have children why not make it fun and get them to help you spot the risks and make your home safer.

Have fun and be safe

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