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If you are in immediate danger, call 999 and ask for the Fire and Rescue Service
Fire safety at home
Request a home fire safety visit
If you are over 65 or have a disability which could make it more difficult to react to a fire, you may be eligible for a free home fire safety visit to check your home for risks.
You can also request a home fire safety visit for a close friend or relative, or refer someone as part of your work or volunteering role.
Request a home fire safety visit
We've suspended our frontline firefighters from providing home fire safety visits in order to keep vulnerable people safe and allow our firefighters to respond to emergency calls.
However, we will continue where absolutely necessary to carry out home fire safety visits in homes that have a very high risk of fire, either referred to us from our professional partners or direct from the public.
We will continue with our prevention activities on a risk-based approach, asking health related questions about those we plan to visit as part of this approach.
How to get fire safety advice
For any other home fire safety advice or guidance, our experienced Community Fire Safety Officers are available to give advice over the phone. You can contact us on 0800 9178137 or email hq@fire.norfolk.gov.uk.
While we would normally aim to answer queries within three days please bear with us as our service may be affected by staff absence.
For those who are less vulnerable, we can provide advice and guidance on home safety and share a copy of our Fire Safety in the Home leaflet. We operate a vulnerability criteria to ensure we support those most at risk in the community, especially during this period of reduced personal contact.
The easiest way to protect your home and keep your family safe is to fit at least one smoke alarm on every level of your home. The ideal position is on the ceiling, in the middle of the room, and on the hallway and landing, so that you can hear an alarm throughout your home and protect your escape routes. Don’t forget to test your smoke alarm at least once a month.
If you are expecting a visit you can help us by contacting us if you think you may be suffering from coronavirus symptoms or are self-isolating. Please contact us in advance on 0800 9178137.
Stop the Clock - Make your home safer from fire risks
Checking your home
We want you, your family, friends and neighbours to be safe from fire in your home, to help you do this we have a short video which will highlight the risks in your home room by room and give you some advice on how to make it safer.
Our Home Fire Risk Self Checker, which you can print out or follow online, helps you walk around your home to identify potential risks and tells you what you can do about them.
How to use the video and self checker
- Watch the video to give you a better understanding of the potential risks in your home. You can get your family to watch it with you and help.
- Print out the self checker or open it on your PC or tablet.
- Walk from room to room identifying risks and using the advice to make it safer
- If you want further advice then on your pc or tablet follow the links to more safety information on our website
- Once you have done the check make sure everyone in the home is aware of the risks and what to do about them
- Make sure everyone in the home knows the emergency/action plan and what to do in the event of a fire.
- Practice the emergency/action plan with others in the home to make sure it works and everyone knows it
If you have children why not make it fun and get them to help you spot the risks and make your home safer.
Have fun and be safe
