Fire safety at home

Home fire safety during the Covid-19 pandemic

We've suspended our frontline firefighters from providing home fire safety visits in order to keep vulnerable people safe and allow our firefighters to respond to emergency calls. 

However, we will continue where absolutely necessary to carry out home fire safety visits in homes that have a high risk of fire or have been referred to us from our professional partners.

How to get fire safety advice

Our experienced Community Fire Safety Officers are available to give fire safety advice over the phone. If you’d like us to assess your needs you can call us on 0800 9178137 or email hq@fire.norfolk.gov.uk

While we would normally aim to answer queries within three days please bear with us as our service may be affected by staff absence.

For those who are less vulnerable, we may be able to deliver smoke alarms for you to fit yourself. We can provide advice and guidance on where to fit them and share a copy of our Fire Safety in the Home leaflet. This is subject to our vulnerability criteria to ensure we support those most at risk in the community, especially during this period of reduced personal contact.

If you're requesting a Home Fire Safety Visit for a close friend or relative, or if you’re referring somebody in your work or volunteering role please use our online form. For further advice on fire safety at home, read our Home fire safety guidance.