Fire safety at home

Home fire safety during the Covid-19 pandemic

We've suspended our frontline firefighters from providing home fire safety visits in order to keep vulnerable people safe and allow our firefighters to respond to emergency calls.

However, we will continue where absolutely necessary to carry out home fire safety visits in homes that have a very high risk of fire either referred to us from our professional partners or direct from the public. We will continue with our prevention activities on a risk-based approach, asking health related questions about those we plan to visit as part of this approach.

How to get fire safety advice

If you're requesting a Home Fire Safety Visit for a close friend or relative, or if you’re referring somebody in your work or volunteering role please use our online form.

For any other home fire safety advice or guidance, our experienced Community Fire Safety Officers are available to give advice over the phone. You can contact us on 0800 9178137 or email hq@fire.norfolk.gov.uk.

While we would normally aim to answer queries within three days please bear with us as our service may be affected by staff absence.

For those who are less vulnerable, we can provide advice and guidance on home safety and share a copy of our Fire Safety in the Home leaflet. We operate a vulnerability criteria to ensure we support those most at risk in the community, especially during this period of reduced personal contact.

The easiest way to protect your home and keep your family safe is to fit at least one smoke alarm on every level of your home. The ideal position is on the ceiling, in the middle of the room, and on the hallway and landing, so that you can hear an alarm throughout your home and protect your escape routes. Don’t forget to test your smoke alarm at least once a month.

If you are expecting a visit you can help us by contacting us if you think you may be suffering from coronavirus symptoms or are self-isolating. Please contact us in advance on 0800 9178137.