This page explains how this website, which is managed by Norfolk County Council, uses any information you give to us online, and the ways in which we protect your privacy when visiting us online.
Most browsers allow you to refuse to accept cookies. This may, however, have a negative impact upon the usability of many websites, and may prevent you from accessing some services available on this website.
In May 2018 the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 became law.
Norfolk County Council is committed to meeting the principles of the GDPR and the Data Protection Act by collecting only what we need for our purposes, processing your information lawfully and fairly and only for specific purposes, making sure we keep your information up-to-date and only sharing where we have a legal duty to do so, or you have consented to sharing or we have to share for the prevention or detection of crime or fraud.
Our website contains full details of Norfolk County Council's Data Protection Policy.
You can visit the ICO’s website to read more about the law and your rights.
Norfolk County Council has appointed a data protection officer in accordance with the GDPR. The data protection officer can be contacted by writing to:
The Data Protection Officer
Norfolk County Council
If you are a user with general public and anonymous access, the Norfolk County Council website does not store or capture personal information but merely logs the user's IP address that is automatically recognised by the web server.
We use Google Analytics and Sitecore, which anonymously track things like numbers of visits/visitors/pageviews to our website, popular pages, customer journeys, and what browser or device people are using. It does not collect any personal information about the individual user. This enables us to monitor the performance of the website, ensure it can be used by everybody, and to deliver relevant and timely information to users. Based on anonymous browsing activity and cookie information, we may personalise some areas of content to deliver more relevant information to website visitors. You can delete cookies if you do not want to see personalised content.
We collect information from visitors to the Norfolk County Council website in several ways:
If you sign up for a customer account via our website, we will use the data you provide to: resolve any queries or process any applications you may make through the account, offer status updates if appropriate, or signpost other relevant services. You give your consent when you sign up for a My Norfolk customer account.
Communications with Norfolk County Council (including online transactions) may be subject to monitoring and recording only for purposes permitted by the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 in order to prevent or detect a crime, or investigate or detect the unauthorised use of the service.
We provide information on our Norfolk Community Directory from a range of service providers, to give residents the bigger picture of available services in Norfolk.
Norfolk County Council takes every care to ensure the accuracy and validity of the information contained within the Norfolk Community Directory. However we cannot accept any responsibility or liability for any loss or claim arising directly or indirectly from any error or inaccuracy in any of the material in this directory.
If you choose to provide information for our directory, you are responsible for keeping that information up to date. You should be aware that this is a public directory and users can share this information via email or on social networking sites, like Facebook. We may share directory record(s) with other councils (eg Suffolk County Council) to use on their own service directories. In turn, we include information from other councils on the Norfolk Directory to enhance the breadth of information we provide. By publishing a record on the Norfolk Directory, providers are consenting to their information being shared in this way.
Customers can give us feedback about our website, online information and transactions, either by contacting us via a web form (see 'Contacting us' above), or using the online feedback facility (GovMetric).
GovMetric provides an optional feedback facility which customer can access from the bottom corner of any page on our website, and then rate and give feedback on that page. Contact details are optional, and are only used to contact the person about their feedback at their request. The results are processed by ROL Solutions Ltd (who act on behalf of GovMetric) and are accessed by the Customer Services team at Norfolk County Council. Neither Norfolk County Council nor the service providers pass any personal information to anyone else.
The information provided is used to build an overall picture of the general locations of people who use the website (ie via postcode) and their experiences so we can make our website usable and useful to all our visitors.
Norfolk County Council is serious about guarding the security of your personal data and the details of any transactions you make, and uses leading technologies and encryption software to safeguard your data. We use Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal and payment card details are protected using 128 bit encryption when transmitted over the internet.
Our online credit and debit card processing is undertaken by HSBC.
We use GovDelivery to deliver our email newsletter and alert services.
After you register your email address, any messages you receive will be relevant to the service you originally signed up for. You have the option to subscribe to additional Norfolk County Council newsletters or you can unsubscribe at any time by following the links in each email we send or by logging in to your account and managing your subscriptions.
Sometimes you may be given the option to provide additional information which will allow us to send messages which are more relevant to your interests.
Information is stored in the US and is transferred to GovDelivery on the understanding that personal data are adequately protected in accordance with the eighth principle of the Data Protection Act 1998 and, from 25 May 2018, General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).
We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK based Software Company.
Information regarding how the data is processed and stored can be viewed here.
We do not pass on any personal information you have given us to any other site except in the case of online payments where we transfer your details to HSBC, our online payments partner, and you enter your credit or debit card details on their secure website.