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Council departments

Council departments

Adult Social Services

Adult social services look after the social, physical and mental wellbeing of adults across Norfolk.

Our aim is to support people in Norfolk to live fulfilling lives as independently as possible.  We do this by working with individuals and communities.

All of our work is done in partnership with the private and voluntary care sector and we are committed to integrating our services fully with the NHS.

  • Early Help, Prevention and Transformation
  • Integrated Commissioning
  • Safeguarding - Adult's Social Work
  • Safeguarding - Integrated Care
  • Business Development
  • Finance and Departmental Management
  • HR Learning and Development

Children's Services

Children's services look after all education and the social, physical and mental wellbeing of children across Norfolk.

Children are at the heart of our families who live in our communities and we want Norfolk to be a great place to be a child growing up; where outcomes achieved in and out of school are good and outstanding; a place of opportunity where young people are able to live happy lives and make a positive contribution within their communities; a place where young people will want to live and can work in the future.

Our ambition is for all children in Norfolk to achieve their full potential and have their needs met at the earliest possible opportunity so that no child in Norfolk is left behind.

At the centre of our approach is a commitment to the engagement of all children and young people in the process of improving services to transform lives.

  • Early Help and Prevention
  • Education
  • Schools
  • Children's Social Care
  • Performance, Planning and Quality Assurance

Community and Environmental Services

Community and Environmental Services (CES) supports local communities, business and visitors to Norfolk. Our services:

  • Run courses to help people develop skills and tackle social isolation
  • Respond during emergencies
  • Help you get the support and advice you need to stay safe and healthy
  • Look after and celebrate our unique heritage and beautiful county
  • Secure funding for key infrastructure

We're also responsible for delivering projects. These include Third River Crossing, Transforming Cities and the Norwich Western Link.

The groups that make up CES are:

  • Culture and Heritage. This includes archives, Active Norfolk, museums, environment and planning services.
  • Community, Information and Learning. This includes libraries, adult learning, Trading Standards, communities and customer services.
  • Growth and Development. This includes economic development, infrastructure, economic strategy and policy, programmes and skills.
  • Norfolk Fire and Rescue Service. This includes road safety, emergency planning, fire prevention and protection and school crossing patrols.
  • Highways and Waste. This includes passenger transport, highways maintenance and design, waste management and recycling.
  • Public Health. This includes health protection and prevention, commissioning services and outbreak control.
  • Performance and Governance. This includes equalities, diversity and inclusion, business support and transformation, business continuity and emergency management.

Finance and Commercial Services

Finance supports a wide range of activities to enhance financial performance, understanding, and accountability within the Council and directorates. Finance has teams delivering services such as budgeting and financial management, finance exchequer services, internal audit and pensions.

The Corporate Property Team ensures the effective management of the Council's property portfolio, including providing strategic advice and support to service departments. The team also oversees the Council's key property contracts and manages the County Farms estate.

The Information Management and Technology (IMT) Team provides a wide range of information and communications technology (ICT) for Norfolk County Council and our external customers. This includes websites, data handling, telephony, hardware, software and delivering support for Members' ICT requirements. The team also supports the Council in making sure we do everything we should to keep people's personal information safe, setting out good practice through clear and effective policies and procedures.

Procurement provides advice and support to all Council departments to ensure goods and services are sourced in a way which delivers value for money and to make certain the Council complies with legal requirements. The service manages corporate contracts and also provides advice and assistance for officers managing any other procurement activity.

Chief Executive's Office

The Chief Executive's Office brings together our legal, democratic and regulatory services.

Democratic services are responsible for supporting and developing local democratic processes.  They provide support for the corporate governance of the Council, and are responsible for civic and regulatory functions including the County Registration Service and the Coroner's Service.

Nplaw is a shared public sector legal service.  It's part of Norfolk County Council but run as a separate business.

Strategy and Transformation Department

The Strategy and Transformation Department is focused on embedding a new approach and way of working and delivering more efficient support to services, managers and staff.  We provide strategic direction and drive change, performance management and innovation across the Council.

Priorities for the department are:

  • A service focus - to support and enable transformation change as well as efficiently support operational delivery at departmental and service level
  • A transactions focus - to provide responsive customer services, while achieving lower costs, through greater use of technology, simpler and more streamlined processes

The Strategy and Transformation is comprised of:

  • Communications
  • Human Resources
  • Transformation
  • Intelligence and Analytics