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Council departments

Council departments

Adult Social Services

Adult Social Services look after the social, physical and mental wellbeing of adults across Norfolk.

Our aim is to support people in Norfolk to live fulfilling lives as independently as possible.  We do this by working with individuals and communities.

All of our work is done in partnership with the independent and voluntary care sector and we are committed to working collaboratively with our NHS.

  • Early help, prevention and transformation
  • Integrated commissioning
  • Safeguarding - adult's social work
  • Public Health - includes health protection and prevention, commissioning services and outbreak control
  • Finance and departmental management
  • HR learning and development.

Children's Services

Children's services look after all education and the social, physical and mental wellbeing of children across Norfolk.

Children are at the heart of our families and we want Norfolk to be a great place to be a child growing up:

  • Where outcomes achieved in and out of school are good and outstanding
  • A place of opportunity where young people are able to live happy lives and make a positive contribution within their communities
  • A place where young people will want to live and can work in the future

Our ambition is for all children in Norfolk to achieve their full potential and have their needs met at the earliest possible opportunity so that no child in Norfolk is left behind.

At the centre of our approach is a commitment to the engagement of all children and young people in the process of improving services to transform lives.

  • Early help and prevention
  • Education
  • Schools
  • Children's social care
  • Performance, planning and quality assurance

Community and Environmental Services

Infrastructure Service

The infrastructure service provides essential services to Norfolk. It secures funding for important infrastructure and major projects that benefit the people and visitors of the county.

Groups in this service include:

  • Highways, transport and waste - including passenger transport, highways maintenance and design, waste management and recycling
  • Property team - including construction and facilities management, County Farms and Repton Housing

We're also responsible for delivering projects. These include the recently opened Great Yarmouth Third River Crossing, now known as Herring Bridge, Transforming Cities in and around Norwich, Long Stratton Bypass, West Winch Housing Access Road and the Norwich Western Link.

Community and Environment Service

The service includes Adult Learning, Museums and Environment Teams. A focus on looking after and celebrating our unique heritage and beautiful county and running educational courses to help people develop skills and tackle social isolation. Groups in this service include:

  • Culture and heritage - including archives, Active Norfolk, museums, environment and planning services
  • Community, information and learning - including libraries, adult learning, communities, business continuity, emergency management and customer services

Norfolk Fire and Rescue Service

Including Trading Standards, emergency planning, fire prevention and protection and school crossing patrols.

These services support local communities, business and visitors to Norfolk. Services include:

  • Responding during emergencies
  • Helping you get the support and advice you need to stay safe and healthy

Strategy and Transformation

Strategy and Transformation facilitates our culture, values and strategic direction. It enables change, performance management and innovation across the County Council. It contributes to our governance functions, enables infrastructure across the organisation and county and impacts on the daily working life as well as future prospects and development of our staff.

Service areas include:

  • Communications - includes supporting campaigns (eg for Public Health), engaging with media and social media, promoting Norfolk as a great place to live and work
  • Digital Services - includes our websites, telephony, hardware and software as well as enabling better broadband and digital inclusion across the county
  • Growth and investment - includes developing Norfolk's economic strategy, infrastructure planning, attracting inward investment to the county, supporting businesses and skills and will under the devolution deal facilitate the use of our investment fund
  • Human Resources - includes recruiting staff, supporting their development and training and ensuring the County Council is a great place to work
  • Insights and analytics - includes using data to help our decision making and management of services, information governance to comply with the law; and our complaints function
  • Strategy, design and delivery - includes developing our central strategy and planning, performance management, change management and innovation.


Finance supports a wide range of activities to enhance financial performance, understanding and accountability within the County Council and directorates. Services include:

  • Budgeting and financial management
  • Finance exchequer services
  • Internal audit
  • Pensions

Chief Executive's Office

The Chief Executive's Office brings together our legal, democratic and regulatory services.

Democratic services are responsible for supporting and developing local democratic processes. They provide support for the corporate governance of the County Council. They are also responsible for civic and regulatory functions including the County Registration Service and the Coroner's Service.

Nplaw is a shared public sector legal service. It's part of the County Council but run as a separate business.

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