Crisis and Resilience Service (CRS)

People struggle financially for many reasons. The Crisis and Resilience (CRS) team wants to help you to manage better and for things to improve. We want to help you to live independently wherever possible and get out of financial hardship.

We can:

• Provide targeted crisis payments to support people experiencing an immediate financial shock, such as a reduction in income or an unexpected essential expense 
• Support you to improve your financial resilience providing holistic support including money management and budgeting support and advice, supporting grant applications, providing cost comparisons for utilities tariffs and underlying issues tipping you into financial crisis 
• Connect you to debt agencies and support with any initial appointments
• Make referrals on your behalf to support workers, advice organisations and voluntary agencies
• Support you to get back into work through Adult Learning Employability skills and other employability organisations
• Assess your hardship support request to see if you are eligible for essential household items, to assist with relocating or remaining in your own home
• Support you with Disability Related Expenses claims - these can reduce the amount that people must pay towards their care

The Crisis and Resilience Service aims to assign your request to a Crisis and Resilience team member within 10 working days of the request being received but this can be subject to change.