Crisis and Resilience Service (CRS)

Complete an online hardship support request form.

You will be asked to provide:

• Personal and financial information for yourself and anyone else who lives with you - see details below
• Electronic copies of evidence. Paper copies of evidence can be posted to us if you cannot send an electronic copy

What to gather before you start your hardship support request

Get the following information together for yourself and anyone else who lives with you.

• National Insurance number. We cannot process a hardship support request without it. Visit www.gov.uk/lost-national-insurance-number if you have lost it
• Last two months' bank statements for all accounts held within the household. The bank statement must contain your name and address with incoming and outgoing information. You can also post paper copies of your bank statement to: Crisis and Resilience Service, FES, Floor 3, County Hall, Martineau Lane, NR1 2DH. 
• Details of any debts
• Details of any savings or property you have
• Information on any health issues affecting you and/or anyone you live with
• If you are moving due to family breakdown or reconciliation, you need to provide details and the name of a professional, such as a social worker, who could give supporting evidence if required.

Apply for support from the Crisis and Resilience Service

Telephone Hardship Support Requests

If you cannot complete an online hardship support request call 0344 800 8020. We will complete the form with you, but you will still need to send us evidence via email or via post.