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Supported bank account

A supported bank account means we will make payments from your account when requested by you. Our team have live online access to view payments from your direct payment account and any payments received into the bank account.

You won't get a bank statement when choosing a supported bank account. However, if you'd like to receive a bank statement you can get in touch to request one.

What a supported bank account means for you

  • We open a supported bank account for you in the name of the person receiving support through the direct payment, and the person who signed the terms and conditions
  • You will receive a telephone call, email or visit to discuss the supported bank account and what the Terms and conditions (adults) (PDF) [183KB] or Terms and conditions (children's) (PDF) [157KB] are of having a Direct Payment. Please tell your adult or children's worker your preferred communication method: easy read, large print, email or telephone
  • We pay invoices you receive when using self-employed workers or agencies
  • We provide payroll administration when directly employing a personal assistant or carer. This includes setting up NEST Pensions, registration of the employee & employer with HRMC, creating and sending out payslips to the employer to hand out to directly employed personal assistants
  • Dedicated customer service support

If you would like to contact us about your supported bank account, call us on 01603 223392 or send an email to

If you would like to change from a supported bank account to a self-managed account, you must contact our social care team.

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