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DPSS Invoice service

If you've requested a supported bank account, DPSS Invoice is a free service available to you if you choose to meet your care needs by using the services of a self-employed or agency worker.


You will need to send all invoices either:

  • By email to
  • By post to Direct Payment Support Services, Financial Exchequer services, Martineau Lane, Norfolk, Norwich, NR1 2DH

Your self-employed worker or agency worker should address the invoice to the person who signed the direct payment terms and conditions.

The person who signed the direct payment terms and conditions will need to be the person who signs off the invoice, to agree that the care took place and they wish for us to pay the invoicee.

In order to pay an invoice we will require the following information to be recorded on that invoice

  • Name of agency or self-employed worker, their address, telephone number and email address
  • Name of person the invoice is addressed too. This may also include the care of "service user name" if they are not the person who signed the terms and conditions
  • Refence number
  • Services delivered
  • Cost of services, day and hours worked
  • Bank details of self-employed worker/agency

We ask that you send invoices to us in the last week of the month. We will pay the invoice using the banking details on the invoice within five to ten working days from receipt. There maybe delays if we need to speak to you before issuing payment.

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