Passenger Transport Contracts
The Council procures contracts for the provision of passenger transport services for home to school, social care and local bus services. To be able to bid for contracts, you must have made a successful application to join our Dynamic Purchasing System (DPS) for Passenger Transport Services NCCF41347. We encourage applications from bus, coach, taxi, private hire and rail operators.
Applications to join the DPS can be made at any time by doing the following:
- Prior to making a submission, you will first need to register your company on our e-sourcing system In-Tend (if you haven't already done so)
- Once registered, you can apply to become a Norfolk County Council Transport Provider. Please use our instructions on how to join the DPS (PDF, 138 KB) to help you do this
Current contracts
Details of current contracts are published monthly on our Contracts and Grants Register.
Historic contracts
Records of contracts from the last quarter are available in the 'Documents and guidance' section on this page.
View details of older historic contracts.
Termination of contracts
To inform us about terminating a contract, you can use the link below to fill in our online form.
Contract termination form for Passenger Transport Services.
Drivers and Passenger Assistants
To work on Passenger Transport Contracts awarded by Norfolk County Council, Drivers and Passenger Assistants must hold a current identity badge issued by the Council. We will only issue a badge to applicants who:
- Work for an operator who has been accepted onto the DPS
- Have passed an enhanced Disclosure and Barring Service (DBS) check (opens new window)
- Have completed our safeguarding children and vulnerable adults course (opens new window)
- Have completed our introduction to the role of a driver or passenger assistant course (opens new window)
Queries regarding badges should be made by companies only, not individual staff members. Please email all correspondence to [email protected]. Read our privacy notice to find out how we use your personal information.
Drivers and Passenger Assistants may also need to undertake additional training to be able to work on contracts. The Council does not provide or pay for additional training. However, we do provide details of several companies that provide training in the areas required.
Contact
Email: [email protected]
Procurement Team (Transport) Floor 2
Norfolk County Council
County Hall
Martineau Lane
Norwich
NR1 2SG
Read our privacy notice to find out how we use your personal information.
Our file 'Norfolk 2026-27 Concessions scheme' may not be accessible for some users. Please contact [email protected] if you need to request an alternative version.
