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Enforcement of the Food Information Regulations

In Norfolk it is the responsibility of Norfolk County Council Trading Standards to enforce the Food Information Regulations 2014.

Your local district, borough and city council's Environmental Health Departments also have a key role to play in the role of allergens awareness for loose (non-prepacked) foods and cross contamination and other food management control systems.

It is vitally important that allergens information is correct at all times. A person with an allergy could be made very ill and even die if they eat something that they thought was safe for them to eat. 

Failure to meet allergen requirements is a criminal offence due to the impact the non-compliance could have on the public's health.

Where you have deliberately tried to deceive the consumer or have ignored our advice, we may take enforcement action against you in accordance with our enforcement policy (PDF) [561KB]

The Food Information Regulations 2014 give us the ability to issue Improvement Notices. If you are issued a Notice it will tell you:

  • The grounds on which the officer believes you have failed to comply with legal requirements
  • The matters which constitute the failure, including specific legal reference
  • The measures that are to be taken to secure compliance
  • The date by which compliance is to be achieved
  • Details of the appeal mechanism

Under the Regulations you will have a right to appeal to The General Regulatory Chamber (GRC). The GRC is the home for a number of rights of appeal usually against decisions of government bodies, including Trading Standards, immigration services, charity, commission, pensions, information commissioner and gambling commission and many more.

The GRC is based at:

HM Courts & Tribunals Service
PO Box 9300
Leicester LE1 6ZX

Failure to comply with a Notice is a criminal offence.

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