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How quickly are we getting to you

We respond annually to a considerable number of diverse incidents, most of which require urgent attendance of the fire service.

We have a primary objective of saving life through rescue operations, preventing and minimising damage to property caused by fire and rendering humanitarian services to the local community.

Emergency response standards

Our target is to respond to 80% of emergencies within:

  • 10 minutes - for fire incidents where life may be at risk
  • 13 minutes - for other incidents where life may be at risk

We exceeded this target every month from April to August 2021.

Bar graph showing our emergency response times (PDF) [210KB]


Number of incident attendances

Our reports include figures for the number of incidents attended by Norfolk Fire and Rescue Service throughout the year. You can see which stations attended which type of incidents.

Primary fires

Primary fires are any fires involving property (including non-derelict vehicles), potential casualties and potentially involving five or more fire appliances.

Secondary fires

Secondary fires include grass fires and derelict vehicle fires, and special services. This includes attending road traffic collisions and incidents involving hazardous substances.

The reports include total attendances and distinct incidents. This is to show the difference between the number of stations that attend an incident and the actual number of incidents.

Norfolk Fire and Rescue Service incidents attended (PDF) [152KB]

Previous reports


Typical incident types

Fighting fires

  • Domestic buildings
  • Commercial and industrial buildings
  • High-rise buildings
  • Chimneys
  • Rural areas
  • Farms
  • Refuse
  • Public entertainment venues
  • Secure accommodation
  • Petrochemical installations
  • Involving pipelines


  • Ice/unstable ground
  • Lifts and escalators
  • Sewers
  • Silos
  • Trenches/pits
  • Collapsed structures
  • From height
  • Involving flooding and waterways
  • Of animals

Incidents involving transport systems

  • Minor road traffic accident - up to two vehicles on single carriageway
  • Major road traffic accident - more than two vehicles, accident on dual carriageway, or large goods vehicle/public service vehicle involved
  • Rail - passenger or commercial goods transportation
  • Air - commercial, passenger, light aircraft, military, marine - inland and coastal

Generic incidents 

These involve:

  • High voltage electricity
  • Acetylene and other compressed gases
  • Chemicals and other hazardous materials
  • Biological hazards
  • Confined spaces
  • Civil disturbances
  • Explosives
  • Natural occurrences - flooding, lightning strikes


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