Statement on Greater Anglia's proposed ticket office changes

Norfolk County Council has responded to Greater Anglia's proposed ticket office changes.

See details of the proposal on Greater Anglia's website.

Cabinet member for highways, transport and infrastructure, Councillor Graham Plant, said: "The county council cannot support Greater Anglia's proposals to replace station ticket offices with roving staff.

"I am concerned that these changes could affect the most vulnerable people in society, who rely on ticket office staff to help them and could struggle to use ticket machines.

"Our recent rail prospectus was informed by consultation, which indicated that, for many people, the absence of station staff and ticket offices acted as a barrier to using the railway.

"It is unacceptable that this consultation is being rushed through in 21 days, without evidence of the demographics of users at individual stations and how potential negative impacts would be mitigated."