Concessionary travel bus pass guidance
When you will receive your travel bus pass
We aim to process your application within 10 working days of receiving your form.
Once processed, travel bus passes are usually sent to your home address within 5 to 10 working days.
If you have applied for a new travel bus pass before your date of eligibility, we will issue your travel bus pass up to 10 working days before your eligibility date.
Your eligibility date is:
- For age-related travel bus passes: Pension age
- For disabled travel bus passes: Your 5th birthday
Automatic renewals
We will issue automatically renewed travel bus passes before your current travel bus pass expires.
Read more about renewing an age-related travel bus pass or renewing a disabled travel bus pass.
Contact us if you have not automatically received your renewed travel bus pass.
