Completing an Adult Social Care Online form as a professional

You'll need a landline or mobile phone (with good signal). You'll use this every time you login to complete a social care form. 

You may already have a login if you have previously submitted an online form to us. For example, to notify us of a safeguarding concern, or to make a social care referral.

Steps to follow

1. You'll see an on-screen message 'In order to progress with this form you must either log in or complete a simple registration'.  Select 'Login or Register' to continue.
    
2. You'll now see a 'Sign In' form. If you already have a login, enter your email address and password, and select 'Sign in'. Skip to step 12. If you do not have a login, select 'Sign up now'.
     
3. Input your email address and select 'Send verification code'. 
4. Without closing the sign-in page, go to your email inbox. You'll get an email titled 'Norfolk County Council account email verification code'. The email will contain a 6-digit code. This email could take a few minutes to arrive. If you can't see it, check your spam or junk folder.
    
5. Return to the registration page and input the code into the 'Verification code' field. Then select 'verify code' 
6. Your email address has now been verified; you can now continue. Select 'Continue'.
7. Complete the small form with your name and create a password. Then select 'Create'. 
8. You now need to provide a phone number. This will be used to confirm your identity every time you log in. This can be either a landline or mobile phone number, but it needs to have good signal.
9. If you're adding a landline, then select 'Call Me''. You'll then receive an automated call and you'll be prompted to press the hash key (#) on your phone. You can now move to step 12.
10. If you're adding a mobile phone number, you can select 'Send Code' or 'Call Me'.  If you select 'Send Code' you will receive a message containing a six-digit code, which you'll need to enter. If you select 'Call Me' you will receive an automated call and you'll be prompted to press the hash key (#) on your phone 
11. You'll now be asked to repeat this process to confirm your phone number.
12. Once this is complete you'll return to the form you were filling in. You'll see your name at the top of the screen, indicating that you're logged in.  You can then continue to complete the form.  

You'll be able to use the details you entered (your email address and password) to log in, in future.