Passenger Transport Contracts

The Council procures contracts for the provision of passenger transport services for home to school, social care and local bus services. To be able to bid for contracts, you must have made a successful application to join our Dynamic Purchasing System (DPS) for Passenger Transport Services NCCF41347. We encourage applications from bus, coach, taxi, private hire and rail operators.

Applications to join the DPS can be made at any time by doing the following:

Prior to making a submission, you will first need to register your company on our e-sourcing system In-Tend (if you haven’t already done so)

Once registered, you can apply to become a Norfolk County Council Transport Provider. Please use our instructions on how to join the DPS to help you do this

Current contracts

Details of current contracts are published monthly on our Contracts and Grants Register.

Future contracts

Certain contracts need to be procured at short notice due to customer requirements. We tend to run two procurements a week, with contracts issued on a Tuesday with a return date of the following Friday, and on a Thursday with a return date of the following Monday.

The day-to-day management of contracts is undertaken by the Travel and Transport Team.

Drivers and Passenger Assistants

To work on Passenger Transport Contracts awarded by Norfolk County Council, Drivers and Passenger Assistants must hold a current identity badge issued by the Council. A badge will only be issued to applicants who work for an operator who has been accepted onto the DPS and who have passed an enhanced Disclosure and Barring Service (DBS) check and a Safeguarding Children and Vulnerable Adults course. Queries regarding badges should be made by companies only, not individual staff members. Please email all correspondence to ttsdisclosures@norfolk.gov.uk.

In addition to completing the online safeguarding course, Drivers and Passenger Assistants may need to undertake additional training to be able to work on contracts. The Council does not provide or pay for additional training. However, we do provide details of several companies that provide training in the areas required.