Transport providers

We are always pleased to receive applications from taxi, private hire or bus operators who would like to operate social care, school transport or local bus service contracts. We currently have a Framework Agreement in place for Passenger Transport contracts, meaning in most cases only operators who are on the Framework will be able to bid for contracts. However new operators will be able to work as a subcontractor with an operator who is on the Framework Agreement.

Apply to become an accredited operator

If you would like to apply to join our list of accredited operators, download and complete the application form for operators and the equal opportunities questionnaire, and email them to We will also need to see your operator's licence, whether Private Hire, Hackney or PSV.

Once we've processed your forms, we'll contact you to arrange a meeting with you or to request any further information we might need.

Driver vetting

Drivers and passenger assistants must hold a current DBS (previously CRB) badge from Norfolk County Council to operate our contracts. A badge will only be issued if you pass an enhanced DBS check.

Read more about the DBS driver vetting process

Two short films on safeguarding

To give you more information about safeguarding children and adults, please watch two short films available on the following links. They are each 10-15 minutes long. It is a requirement of working on Norfolk County Council contracts that you watch these films.

IMPORTANT NOTE: The "Safeguarding adults" video features Harold Bodmer, who was Director of Adult Social Services in Norfolk County Council until his sudden death in 2016.

Current tenders

If you are an NCC approved transport provider you can view our current Passenger Transport Services tenders on our e-Sourcing system, located here: You will need to register on this site if you haven’t previously registered.


Tel: 0344 800 8020

Procurement Team (Transport)
Floor 6, Bay 28
Norfolk County Council
County Hall
Martineau Lane