Transport providers

We are always pleased to receive applications from taxi, private hire or bus operators who would like to operate social care, school transport or local bus service contracts. We currently have a Framework Agreement in place for Passenger Transport contracts, meaning in most cases only operators who are on the Framework will be able to bid for contracts. However new operators will be able to work as a subcontractor with an operator who is on the Framework Agreement.

Apply to become an accredited operator

If you would like to apply to join our list of accredited operators, complete the on-line Transport Provider application form. We will also need to see your operator's licence, whether Private Hire, Hackney or PSV.

Once we've processed your forms, we'll contact you to arrange a meeting with you or to request any further information we might need.

Driver and Passenger Assistant approval

Drivers and passenger assistants must hold a current identity badge from Norfolk County Council to work on our contracts. A badge will only be issued if they pass an enhanced DBS check and if they complete and pass a course on Safeguarding Children and Vulnerable Adults.

The on-line course can be accessed here. Once the course has been successfully completed, an email will be sent to the transport team and an identity badge will be issued, assuming that the DBS check has also been approved. To avoid delays in the issuing of a badge, it is recommended that the driver/passenger assistant completes the course whilst the DBS check is in progress.

Current and future tenders

Most passenger transport contracts are procured either via the Passenger Transport Services Framework Agreement or via request for quotation to accredited operators. Invitations for these tenders are sent directly to operators who have expressed an interest. A small number of contracts are made more widely available, operators have to express an interest to see the documents and details when available can be found on our e sourcing system.

Contracts for buses and coaches are normally procured 6 to 9 months before they commence whilst contracts requiring the use of a taxi/private hire will have a shorter lead in period. Details of all current contracts are published on in our contracts and register.


Tel: 0344 800 8020

Procurement Team (Transport)
Floor 6, Bay 28
Norfolk County Council
County Hall
Martineau Lane