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Direct Payment Support Service

The Direct Payment Support Service (DPSS) team is here to help you if you have chosen to receive a direct payment.

As well as supporting adults and children with direct payments, we also offer support and training for those who work for them as personal assistants (PAs) or carers.

We provide the following services:

  • Employer support, advice and training
  • A PA register of personal assistant carers in Norfolk
  • Payment services (payroll), where we help you with payments to your employee
  • Training for working PA carers, or those who wish to work as one

We’ve also produced two online guides to help you if you are a direct payments employer or an want to work as a PA carer.

Advice and support for employing a personal assistant carer

You’ll be an employer if you’re a person with care needs or their nominated person who employs (or wants to employ) a carer or personal assistant through their direct payment.

Go to employer section 

If you want to work as a personal assistant carer

You’ll be an employee if you provide or are looking to provide care services to a person with care needs through their direct payment. If you're a self-employed PA, this section also has useful advice for you.

Go to employee section 

If you get a direct payment to pay for supported activities

You may be getting direct payments from us but you don't employ a PA.

If you have supported activities only you need to complete the expenses claim form, which you can download as a Word document or a PDF.

You'll then need to send it to the Direct Payment Client Service Team (DPCST) County Hall, Martineau Lane, Norwich, NR1 2UE or email

If you're looking for short breaks services for children

If you get a direct payment to pay for activities for a child or young person from the Short Breaks Team, please refer to your child’s Short Breaks Plan or contact the Short Breaks Team on 01603 692455

Contact us

Telephone: 01603 223392 


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