The Direct Payment Support Service (DPSS) team is here to help you if you have chosen to receive a direct payment.
As well as supporting adults and children with direct payments, we also offer support and training for those who work for them as personal assistants (PAs) or carers.
We provide the following services:
We’ve also produced two online guides to help you if you are a direct payments employer or an want to work as a PA carer.
You can use these guides independently or with the help of our Support Services Teams.
You’ll be an employer if you’re a person with care needs or their nominated person who employs (or wants to employ) a carer or personal assistant through their direct payment. We've set up a register of PA carers that you can search to find one that suits your needs.
You’ll be an employee if you provide or are looking to provide care services to a person with care needs through their direct payment. If you're a self-employed PA, this section also has useful advice for you. You can advertise your services by requesting a login to our register of PA carers.
You may be getting direct payments from us but you don't employ a PA.
You'll then need to send it to the Direct Payment Client Service Team (DPCST) County Hall, Martineau Lane, Norwich, NR1 2UE or email firstname.lastname@example.org.
If you get a direct payment to pay for activities for a child or young person from the Short Breaks Team, please refer to your child’s Short Breaks Plan or contact the Short Breaks Team on 01603 692455.
Telephone: 01603 223392
We've produced two leaflets about our services and you can access them through the links below: