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Who is eligible for help

You will be eligible for help for your care and support if you are not able to do several things that are seriously affecting your wellbeing. This might include not being able to wash and dress on your own, prepare a meal and get to the shops, which is affecting your health and ability to manage daily life.

There are three criteria we will use during an assessment to see if you are eligible:

  1. Do you have a physical or mental impairment or illness?
  2. Does your illness or impairment mean you are unable to achieve two or more outcomes that are important to you?
  3. Is your wellbeing significantly affected as a consequence?

Impairment or illness

This includes conditions such as physical illness or disability, mental health problems, sensory impairment, learning disability, cognitive disability or illness, brain injury, frailty and impairments that arise from substance misuse. A formal diagnosis of this is not needed, but assessors may ask others, like your doctor, for their views.


An assessment will consider the things you are able to do, what you’d like to be able to do for yourself and help you need. We’ll look at the outcomes that are important to you from this list:

  • Preparing and eating a meal
  • Getting yourself washed
  • Going to the toilet
  • Getting yourself dressed
  • Being safe in your home
  • Keeping your home clean and tidy and in a good state of repair
  • Having relationships with family and friends
  • Accessing and engaging in work, training, education or volunteering
  • Making use of facilities, such as the library, in your local community
  • Looking after a child

We are looking for evidence that you are unable to achieve at least two of these outcomes without the help of others.

Impact on wellbeing

During the assessment we will ask you about your wellbeing and how it is affected by not being able to do the things that are important to you. We will be looking to see whether this is having a significant impact on your wellbeing.

You will be eligible for financial help if you have an illness or impairment that means you are unable to achieve at least two outcomes, and this is significantly affecting your wellbeing.

If you think you could be eligible for additional care and support contact us.

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