The Direct Payment Support Service (DPSS) team is here to help you if you have chosen to receive a direct payment.
As well as supporting adults and children with direct payments, we also offer support and training for those who work for them as personal assistants (PAs) or carers.
We provide the following services:
We’ve also produced two online guides to help you if you are a direct payments employer or want to work as a PA carer.
You can use these guides independently or with the help of our Support Services Teams.
For more information about the DPSS team, visit our Facebook page.
You’ll be an employer if you’re a person with care needs or their nominated person who employs (or wants to employ) a carer or personal assistant through their direct payment. We've set up a list of PA carers on the Norfolk Community Directory that you can search to find one that suits your needs.
You’ll be an employee if you provide or are looking to provide care services to a person with care needs through their direct payment. If you're a self-employed PA, this section also has useful advice for you.
You may be getting direct payments from us but you don't employ a PA.
You'll then need to send it to the Direct Payment Client Service Team (DPCST) County Hall, Martineau Lane, Norwich, NR1 2UE or email firstname.lastname@example.org.
If you get a direct payment to pay for activities for a child or young person from the Short Breaks Team, please refer to your child’s Short Breaks Plan or contact the Short Breaks Team on 01603 692455.
Telephone: 01603 223392
For more information about our service, download the DPSS leaflet.