Help and advice with utility bills

Energy bills

There are a range of services and organisations who can advise you:

Citizens Advice website has advice on managing your energy supply. This includes where to get extra financial support from. You can also get advice locally from Norfolk Citizens Advice and Diss, Thetford and District Citizens Advice
Government's saving energy advice includes recommendations on home improvements to make your home more energy efficient. They have a helpline
Government's help with your energy bills has information on the Energy Price Guarantee and Energy Bills Support Scheme
Community Action Norfolk's ThinkingFuel community oil buying scheme could save you money
Norfolk Warm Homes offers advice and grants to help keep your home warm and save energy
Better Together Norfolk offers advice on reducing your energy bills. They have an advice line
Check if you are eligible for a discount under the Government's Warm Home Discount Scheme for winter
Check if you are eligible for the Government's Winter Fuel Payment

Anglian Water provide an Extra Care Support service for people who may need help paying their water bills.

Your district council may be able to help you with your council tax bill:

The National Databank scheme offers free mobile data for six months for eligible people struggling to afford their mobile tariff, or if you have inadequate internet access at home or outside your home. Visit any Norfolk library and ask to be referred or email libraries.iconnect@norfolk.gov.uk.

If you are a low income family you could be eligible for cheaper broadband and phone packages. Find out about these social tariffs on Ofcom website.

You may be able to get support if you're struggling. Includes money, food and local support