Help and advice with utility bills

Energy bills

There are a range of services and organisations who can advise you:

Water bills

Anglian Water provide an Extra Care Support service for people who may need help paying their water bills.

Council Tax bills 

Your district council may be able to help you with your council tax bill:

Phone and internet bills

Ofcom gives advice on what to do if you are struggling to pay your phone bill.

The National Databank scheme offers free mobile data for six months for eligible people struggling to afford their mobile tariff, or if you have inadequate internet access at home or outside your home. Visit any Norfolk library and ask to be referred or email

If you are a low income family you could be eligible for cheaper broadband and phone packages. Find out about these social tariffs on Ofcom website.