Community equipment

All County Councils have a statutory requirement to provide community equipment services for people with social care needs, to enable them to stay living at home as independently as possible.

NHS Norfolk and Waveney Clinical Commissioning Group has a statutory requirement to provide similar equipment for people with health care needs.

Norfolk County Council, Suffolk County Council and NHS Norfolk and Waveney Clinical Commissioning Group work together to provide an Integrated Community Equipment Service (ICES) for Norfolk and Waveney. Nottingham Rehab Services Ltd (NRS Healthcare) is our service provider for the delivery, collection, repair and servicing of community equipment within Norfolk and Waveney.

Equipment provided

Working closely with occupational therapists and other clinicians, ICES loans equipment free of charge to enable people to stay living at home independently, reducing the need for hospital or care home admissions. The provision of equipment is often key to facilitating hospital discharges.

All equipment loaned will be provided on an individual basis to people who have been assessed as needing it.

Here are some examples of what our equipment can help with:

  • Getting into and out of bed
  • Getting in and out of the bath, or up from the toilet
  • Getting washed and dressed
  • Getting up out of a chair
  • Carrying things between rooms

Getting equipment

If you're finding some areas of daily living becoming difficult and believe you have a condition you need help with, contact our social care team or speak to your GP. A trained person will carry out an assessment to see if you are eligible for support.

If you're eligible

We may provide you with equipment free of charge, although this isn't guaranteed.

You might also want to think about electronic equipment (known as assistive technology) which can help you feel safer and more secure in your home.

If you're not eligible

We may direct you to find help via friends and family, charity funding, or recommend that you buy your own equipment. If you're looking to buy your own items, we've produced a guide to finding your own assisted living equipment.

Returning ICES equipment

All equipment loaned by ICES should have an NRS Healthcare label on it, showing the NRS customer service phone number.

If your equipment is ready to be returned, please fill in the NRS return equipment form.

You can then arrange collection of any items that are no longer required.

Please note: We cannot collect or recycle other (non-NRS) equipment that has been issued to you by a hospital, even if it is similar equipment. If it was not issued through Nottingham Rehab Services Ltd (NRS Healthcare), please contact the hospital that issued it for advice.

Contacting NRS

If you have any questions regarding equipment that has recently been delivered or requires repair contact NRS. 

You can contact local NRS Heathcare in Norfolk, with contact details further down that page.