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Blue Badges

A Blue Badge is a disabled parking permit that allows easier access to public facilities for people who are permanently and substantially disabled, registered blind, or those with severe mobility issues caused by visible and non-visible disabilities.

The badge is only for people who would otherwise be unable to access the shops or facilities that a Blue Badge would enable them to visit.

Please read the information below carefully before applying. Over a third of applications are delayed or declined because of incomplete or missing information.

Applying for a Blue Badge

You will automatically be eligible for a Blue Badge if you satisfy one of the following requirements and provide evidence to show you meet the criteria:

  • You are registered blind (note - being registered as partially sighted does not make you automatically eligible)
  • You are in receipt of the Higher Rate of the mobility component of Disability Living Allowance
  • You are in receipt of eight points or more under the “moving around” activity of the mobility component of Personal Independence Payment (PIP) 
  • You are in receipt of the mobility component of PIP and have obtained 10 points specifically for Descriptor E under the “planning and following journeys” activity, on the grounds that you are unable to undertake any journey because it would cause you overwhelming psychological distress. No other score or descriptor under “planning a journey” will automatically entitle you to a Blue Badge
  • You receive War Pensioners’ Mobility Supplement (WPMS)
  • You have received a lump sum benefit at tariffs 1-8 of the Armed Forces and Reserve Forces compensation scheme (AFCS) and have been assessed by the Service Personnel and Veterans Agency (SPVA) as having a permanent and substantial disability which causes inability to walk or very considerable difficulty in walking. Armed Forces Independence Payment (AFIP) awards are not included in the automatic eligibility criteria
  • You regularly drive a vehicle and have a severe disability in both arms (note: only drivers with the most severe disabilities in both their arms will be eligible under this criterion. It will not apply to people who, for example, have difficulty carrying parcels or shopping)

If none of these apply to you, then you will need to complete the application in full, providing documentary evidence of your conditions and the impact they have on your ability to walk.

Incomplete applications, or those which do not contain medical evidence may be returned to you.

If applying under a benefit which is time limited and less than three years, the Blue Badge will only be valid until the end date of that benefit.

Detailed information on eligibility for a Blue Badge is available at GOV.UK.

The most common reasons why an application is delayed are:

  • Not providing your PIP score. If you are receiving PIP (Personal Independence Payment) you need to send your full award letter including the points awarded under each section. If you need to obtain a copy of your award letter please call the Department for Work and Pensions (DWP) on 0800 121 4433

  • Sending original documents in the post. Please send us scanned copies using our online system or via email bluebadgeunit@norfolk.gov.uk. If you have to send paper documents, please ensure they are copies. Sending originals may not be secure and creates extra administration. Any documents received will be returned by Royal Mail 2nd Class standard post

Other reasons an application may be delayed include:

  • Submitting incomplete forms. We may be unable to determine your eligibility and will need to return your application. Even if you have previously held a Blue Badge, all applications must be completed as thoroughly as possible

  • Missing or incomplete supporting documentation. We require a photograph, proof of identity and proof of address before we will assess your application in all cases. We also require supporting medical evidence or proof of entitlement to benefits

  • Attendance Allowance. This is not a qualifying benefit for a Blue Badge. If you are in receipt of Attendance Allowance rather than DLA or PIP you will need to complete a full application

If you are a permanent resident of Norfolk then you should apply for a Blue Badge online. If you, a family member, friend or neighbour have access to the internet, this is the quickest way to apply and receive your badge if found eligible. You can use the computers provided free of charge at your local library.

Apply online

Please note you will be redirected to GOV.UK.

In all instances, you will need to provide the following before we will assess your application. You can upload these when you apply, or can use the new online system or email us the documents bluebadgeunit@norfolk.gov.uk.  

  • Proof of identity (an in-date passport, valid driving licence, birth certificate)
  • Proof of address (council tax bill, valid driving licence, benefit letter from DWP)
  • Passport-standard photograph of the applicant

You will also need to upload any relevant documents, for example, proof of the receipt of the Mobility Component at the higher rate of Disability Living Allowance (the evidence must be less than 12 months old and for the current period), or evidence of you being registered as blind. For example:

  • Benefit award letter showing a breakdown of my entitlement (if applicable)
  • Documentation or letters about my condition/disability from medical specialists to support my application
  • Insurance details if I drive a specially adapted vehicle (If applicable)

We can accept any recent photograph that you would be happy for us to use, although these must be passport-style style.

If we need further information to help us make a decision about your eligibility you may be asked to provide further evidence. If you have nothing to provide, you may be asked to attend an Independent Mobility Assessment to help us determine your eligibility.

Please note the quickest and easiest way for you (or someone on your behalf such as a family member, friend or neighbour) is to apply for a Blue Badge online, paper applications take longer to process.

Blue Badge application form

In all instances, you will need to provide the following before we will assess your application. You can upload these using our online system, email us the documents to bluebadgeunit@norfolk.gov.uk or include photocopies of the documents with your paper application form.

  • Proof of identity (an in-date passport, valid driving licence, birth certificate)
  • Proof of address (council tax bill, valid driving licence, benefit letter from DWP)
  • Passport-standard photograph of the applicant (if sending this with a paper form, please ensure the applicants name and date of birth are printed clearly on the back).

You will also need to include copies of any relevant documents, for example, proof of the receipt of the Mobility Component at the higher rate of Disability Living Allowance (the evidence must be less than 12 months old and for the current period), or evidence of you being registered as blind. For example:

  • Benefit award letter showing a breakdown of my entitlement (if applicable)
  • Documentation or letters about my condition/disability from medical specialists to support my application
  • Insurance details if I drive a specially adapted vehicle (if applicable)

If you are including these with a paper application form, please ensure you send photocopies of documents. Do not send original documents, particularly passports and birth certificates. We can accept clear digital photographs of documents instead of photocopies. You can photocopy documents at your local library or Post Office.

If we need further information to help us make a decision about your eligibility you may be asked to provide further evidence. If you have nothing to provide, you may be asked to attend an Independent Mobility Assessment to help us determine your eligibility.

A Blue Badge costs £10.

Payment will only be taken for successful applications. If you are found to be eligible for a Blue Badge, we will contact you to arrange payment of the fee.

We do not accept cash as payment.

There is no separate renewal process for Blue Badges. When your current badge is due to expire, you will need to complete another application.

Please keep an eye on the expiry date of your Blue Badge, we do not send reminders when they are close to expiring. Applications can take six to eight weeks to process (especially if applying by paper), so we suggest you apply for a new badge in advance of this to ensure your application is processed in time. Eligible applicants' badges will be sent out as soon as they have been processed, but should not be used until the valid from date.

Please make sure you complete all sections of the form thoroughly as the assessor may not have access to your previous information.

Now apply online

Apply for a Blue Badge

(Please note you will be redirected to GOV.UK)

More about Blue Badges

The timescale for issuing Blue Badges is six to eight weeks from receipt of application. This is usually much quicker if applying online.

We can only fast track blue badge applications where the applicant is terminally ill.

Please note if you do not return all documents requested within four weeks of the communication requesting them, your application will be cancelled and any payments made will not be refunded.

A Blue Badge is issued for a specific person, meaning it can be used in any vehicle you are travelling in.

This means you do not need multiple Blue Badges if you use multiple vehicles.

For details of where and how your badge should be used read Your Rights and Responsibilities.

Complete the declaration form and return it to us at the address below.

Download declaration form (pdf)

If your current badge has less than six weeks left before its expiry date, you should apply for a new blue badge, rather than a replacement.

If the badge is found after you have declared it lost or stolen, it can no longer be used and should be returned to:

Customer Service Centre/Blue Badge
Norfolk County Council
County Hall
Martineau Lane
Norwich
Norfolk
NR1 2DH

You can continue to use your Blue Badge whilst it remains valid.

You should notify us of your new address as soon as possible so we can update our records.

Change of Address Notification

If you are getting married/separated/divorced or need to change your name on the Blue Badge for any other reason you need to send a written request asking for a replacement badge with your new name on it.

We also require a copy of your marriage certificate or deed poll document as evidence of the change to:

Customer Service Centre/Blue Badge
Norfolk County Council
County Hall
Martineau Lane
Norwich
Norfolk
NR1 2DH

Replacement badges cost £10 as a new badge will need to be printed.

The replacement will only last for the remaining time as the original badge.

When a Blue Badge holder dies, their badge can no longer be used, and must be returned to us.

Whoever is dealing with the practical matters of winding up the estate should contact us to advise us of the date of death.

The badge should be returned to us with a covering letter to:

Customer Service Centre/Blue Badge
Norfolk County Council
County Hall
Martineau Lane
Norwich
Norfolk
NR1 2DH

Blue Badges should be returned if:

  • The badge expires
  • The badge holder is no longer eligible or, in the case of an organisational badge, the organisation no longer exists or is no longer eligible
  • It is a replacement badge for one that is lost or stolen and the original is found/recovered (in this case the original badge should be returned so that it can be securely destroyed)
  • The badge is so damaged/faded that the details on it are illegible or it cannot be identified correctly or distinguished from a forgery
  • The badge is no longer required by the holder (eg where they have become confined to the house) or another badge is inadvertently issued to the holder by another issuing authority
  • The badge holder dies

Return badges to:

Customer Service Centre/Blue Badge
Norfolk County Council
County Hall
Martineau Lane
Norwich
Norfolk
NR1 2DH

Blue Badges are recognised in all European Union countries, although the manner in which they can be used differs according to local laws.

Disabled visitors from abroad can use their disabled parking badge in Norfolk as issued under their own national scheme.

Where the national scheme does not include a parking disc (time clock) as required in England and Wales for parking on yellow lines, the Department for Transport suggests that, when parking in areas that would normally require a parking disc, the disabled badge holder should simply write the time of arrival on a piece of card and display it prominently on the dashboard or facia panel of the vehicle.

It is the responsibility of the holder of a Blue Badge to ensure that it is used in accordance with the conditions stated on the badge and explained in the guidelines, Your Rights and Responsibilities.  We investigate any reports of misuse and fraud, and a list of recent Blue Badge enforcements brought against persons committing criminal offences is available.

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