Help with transport
Improving your transport options
Most people prefer to live independently for as long as possible and we want to help you keep your independence. Transport is an important part of keeping independent and staying in your own home. However you may find that, if your situation changes or as you get older, you have to think differently about how to get around so that you can continue to do the things that are important to you.
We expect people who are assessed as eligible for support services from Adult Social Services to meet their own needs for transport to access services or support. Adult Social Services will only fund transport in exceptional circumstances where there is no suitable or appropriate alternative. For further information see Adult Social Services Transport policy.
Information to help you find the right transport for you
We want to help you find the information you need to get out and about and stay independent. There are lots of possibilities that could make access easier, or save you money, or even open up a new route altogether. A lot of people aren’t aware of all their options, so the following are a quick reminder.
There are different public transport options available, depending on where you live.
- Flexibus - ring and ride service which anyone can use
- Community transport schemes that pick you up at your house, or the nearest safest place and provide a door-to-door service
Visit public transport accessibility for information about how we are working in Norfolk to make your journey on public transport as accessible and easy to use as possible.
For more information if you need to plan a step free option (eg wheelchair users) and/or staff assistance this is available as a journey planning option through Traveline.
Blind and partially sighted people are able to travel at any time of the day and some companions can travel free of charge. Visit the disabled travel enhancements page for further details.
National Express, and National Rail both offer discount cards (for young people, senior people and those who meet their disability criteria) which saves a third off regular fares. National Express (once you have their senior card) have a special offer on Tuesdays which means you can travel anywhere in the country for only £15. For more information visit the following pages:
The TITAN Programme works to support individuals with their pedestrian and road safety skills, as we know this can be a barrier to utilising public transport. The TITAN Programme aims to raise confidence levels and improve self-esteem, and will provide the opportunity for individuals to gain independent travel skills.
For more details of the current scheme visit TITAN. The TITAN programme has recently extended its offer, and is now able to provide support to Adults as well as students Post 16. Further details and a link to the referral form can be found on our Transport support and training page.
If you are registered blind, or have severe mobility issues, a blue badge could give you easier access to public facilities. You don’t need to drive, or own a vehicle yourself. To find out more information about eligibility and how to apply visit Blue badges.
If you receive certain benefits and allowances, you may be entitled to apply for an exemption or reduction in paying vehicle tax.
For more details visit Financial help if you're disabled on the GOV.UK website.
Disabled Motoring UK are based in Norfolk, and provide a mobility information service to the general public, where they can give basic information and signpost to relevant organisations.
For more information visit Disabled Motoring UK.
This is a door to door minibus transport service. Concessionary bus pass holders may be entitled to a reduced fare. The service is aimed at helping those with reduced mobility, and can be used for both medical and social trips. Check with the individual scheme where they cover and how they are run, as this may vary by area.
If you need a taxi, and want to check if it is accessible, contact the district council covering the area you would like to travel in, and they will be able to advise you of the local options available. They have a register of all local licensed taxis. If the information is not available on their website, contact the district council directly for further information.
If the information is available online the link will take you directly, otherwise you will be linked to the council contact information page.
- South Norfolk District Council - contact us
- Borough Council of King's Lynn & West Norfolk - wheelchair accessible vehicles
- North Norfolk District Council - taxi policy
- Great Yarmouth Borough Council - contact us
- Broadland District Council - contact us
- Breckland Council - wheelchair accessible vehicles (PDF 12kb)
There are a number of national allowances which can help contribute towards travel costs. If you are eligible you can use the allowance directly towards the cost of your preferred transport option, or you may be able to make use of the Motability scheme.
The Motability Scheme enables disabled people to get mobile by exchanging their mobility allowance to lease a new car, scooter or powered wheelchair.
To be eligible to join the Motability Scheme, you need to receive one of the following mobility allowances and you must have at least 12 months’ award length remaining. You cannot use Attendance Allowance to lease a car through the scheme.
- Higher Rate Mobility Component of Disability Living Allowance (HRMC DLA)
- Enhanced Rate Mobility Component of Personal Independence Payment (ERMC PIP)
- War Pensioners' Mobility Supplement (WPMS)
- Armed Forces Independence Payment (AFIP)
If you need support with the funding towards driving lessons the Motability scheme may be able to help if you meet their criteria. For more information visit Motability - Charitable grants.
If you are referred to hospital or other NHS premises for NHS specialist treatment or diagnostic tests by your doctor, dentist or other health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS).
Visit NHS travel costs to see if you meet the eligibility criteria.
If you would like to check the impact a health condition has on your ability to drive, visit the DVLA website.
As drivers get older, some may become less confident on the road or have specific concerns about aspects of their driving, health or mobility. This course can also be used to help support a licence application.
Norfolk County Council is committed to supporting older drivers through its Guidance for Older Driver programme (GOLD). GOLD can help to reassure drivers and offers a driver development session designed to refresh skills and increase confidence.
For more details visit GOLD.
A limiting factor for many people’s transport options is money. The cost of fuel, and maintaining a car all adds up. If you are looking for something which gives you the same flexibility, but is kinder to your wallet, then this may be worth considering. There are two schemes:
- Kickstart Mopeds - focused on helping people access employment
- Scoots Hire - open to all, short hire (one week) periods possible too
Park Ride – cycling
Looking to get back in to cycling, or start for the first time? Bring your own bike to take part in the fun cycling activities, or a few bikes are available on the day. At Park Ride you can compete against your family and friends in the cycle fun zone. Build up your cycling confidence in the Learn to Ride zone. Get your bike checked for free and learn some maintenance tips.