Operational manager

There are 2 Operational Managers based at Grays Fair Court and 3 at County Hall. They are responsible for providing support to the services which operate on a 24/7 basis, so this includes supporting staff working overnight.

2 of the posts at County Hall work nights and have an expectation to visit Grays Fair Court and Benjamin Court on a regular basis. All posts work weekends and bank holidays on a rota basis.

What you'll be doing

• County Hall -Line management of Norfolk Swift Response teams, who coordinate and deliver assistance to residents of Norfolk who have urgent unplanned social care needs, such as uninjured falls and personal care
• County Hall -Liaising with Adult Social services, Emergency Duty Team, Ambulance Service and alarm providers to ensure residents in Norfolk receive the most appropriate response to their needs
• Supporting the Registered Service Managers in planning, directing, developing and managing the service
• Ensuring that preventative services are used to feed into an assessment for ongoing support where appropriate
• Recruitment and retention of staff
• Ensuring that staff are appropriately trained and available 24 hours, 365 days a year
• Responsibility for ensuring that budgets are worked to
• Line management of NFS Coordinators
• Making use of electronic case management system

About you

What you’ll need:

• The ability to motivate your team and gain the best from each individual
• Time management skills
• Good communication skills
• Management skills including planning and directing staffing with maintenance of staff records
• To be hard working and committed to supporting others
• Problem solving skills
• Partnership working skills, including being able to develop effective and constructive working relationships
• Ability to represent the service at meetings and public events

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