Operational manager

There are 2 Operational Managers based at Grays Fair Court and 3 at County Hall. They are responsible for providing support to the services which operate on a 24/7 basis, so this includes supporting staff working overnight.

2 of the posts at County Hall work nights and have an expectation to visit Grays Fair Court and Benjamin Court on a regular basis. All posts work weekends and bank holidays on a rota basis.

What you'll be doing

  • County Hall -Line management of Norfolk Swift Response teams, who coordinate and deliver assistance to residents of Norfolk who have urgent unplanned social care needs, such as uninjured falls and personal care
  • County Hall -Liaising with Adult Social services, Emergency Duty Team, Ambulance Service and alarm providers to ensure residents in Norfolk receive the most appropriate response to their needs
  • Supporting the Registered Service Managers in planning, directing, developing and managing the service
  • Ensuring that preventative services are used to feed into an assessment for ongoing support where appropriate
  • Recruitment and retention of staff
  • Ensuring that staff are appropriately trained and available 24 hours, 365 days a year
  • Responsibility for ensuring that budgets are worked to
  • Line management of NFS Coordinators
  • Making use of electronic case management system

About you

What you’ll need:

  • The ability to motivate your team and gain the best from each individual
  • Time management skills
  • Good communication skills
  • Management skills including planning and directing staffing with maintenance of staff records
  • To be hard working and committed to supporting others
  • Problem solving skills
  • Partnership working skills, including being able to develop effective and constructive working relationships
  • Ability to represent the service at meetings and public events

Check current vacancies

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