Library charges and online payments

We have stopped automatically renewing items borrowed from Norfolk libraries. This is to allow you and other library users to have the widest possible range of options available when you visit one of our libraries.

However, we have not reintroduced overdue charges at the same time. This is to give you some time to get back into the habit of managing your library loans.

Children and young people under the age of 16 are exempt from overdue charges.

• Self-service reservation (items from a Norfolk public library) – 60p per item
• Reservation by library staff (items from a Norfolk public library) – 60p per item
• Title reservation on mobile libraries – 60p per item
• Subject request on mobile libraries - Free
• Requests for an item on interlibrary loan from another library service - £12 per item
• Renewal charge for British Library interlibrary loan items £5 per item
• Requests by children and young people under 18 (except interlibrary loans) Free
• Requests for children's and young people's items (except interlibrary loans) Free
• Reading group reservations - £1.80 per set
  
  

• Overdue reminders, overdue notifications and reservation available notifications sent by email – Free
• Overdue notifications and reservation available notifications sent by text – 10p per message
• Overdue notifications and reservation available notifications sent by post – £1 per notice
  

Children's items (borrowed on a child's library card) will not incur charges for damaged items.

For over 16s and adults we charge the full replacement value (recommended retail price) for lost or damaged items, if it’s still in print. By agreement with library staff, you could buy us a replacement copy of an item instead if it's still in print. This doesn’t include items such as CDs, DVDs and games, as they may not be legally cleared for hire.

Lost or damaged Storysacks are charged at the replacement cost.

We charge the original purchase price, if known, for items which are no longer on sale. Otherwise we charge a standard rate, as listed below.

• Children's books £6
• Adult fiction paperbacks £6
• Adult fiction hardback £11
• Adult non-fiction paperbacks £11
• Adult non-fiction hardback £15
• Large print £20
• Music scores £15
• Sets of audiobook cassettes or CDs £50
• Playaways £50
• Replacement part (cassette or CD) £5
• Music CD (single or double) £12
• DVDs (single) £12
• DVDs (double) £20
• Blu Ray £19
• Computer games £30

The current minimum charge for items borrowed through the British Library which are then lost or damaged is £174.50 including VAT. The British Library reserves the right to charge more than this for a particularly valuable item. If you are able to return a lost item the charge will be refunded, minus an administration fee of £80.50 plus VAT. British Library charges will change from time to time.

Items borrowed from other library authorities which are then lost or damaged will be charged at the full rate billed to us by the owning library.

• Audio books on CD (single items or sets) - 80p per 3 week loan and on each renewal
• Playaways - 80p per 3 week loan and on each renewal
• Children's audio books on CD - Free

The loan and hire charge period for audio books on CD and Playaways may vary on mobile libraries

• Vocal set (charge per copy) - 55p per 3 month loan
• Short vocal set (charge per title) - £21 per 3 month loan
• Orchestral set (charge per set) - £26 per 3 month loan
• Additional charge per set obtained on interlibrary loan - £21
  

• Language courses and educational (general interest) DVDs - £1 per 3 week loan and on each renewal

The loan and hire charge period on mobile libraries may vary.