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Armed Forces support services

Norfolk has lots of support services for Armed Forces personnel and their families, including:

Armed Forces support services

Veterans' Gateway

The Veterans' Gateway is the national first point of contact for veterans seeking support. It puts veterans and their families in touch with the organisations best placed to help with the information, advice and support they need - from healthcare and housing to employability, finances, personal relationships and more.

For a quick guide on what Veterans Gateway can do for you  download this leaflet (PDF) [708KB].



SSAFA provides support to anyone who is currently serving or has ever served in the Royal Navy, British Army or Royal Air Force.

They provide practical and emotional support to serving personnel and their families including housing, healthcare, mentoring and adoption support.

Experienced local advisors offer lifelong support to veterans including;

  • Housing
  • Debt advice
  • Support for offenders and ex-offenders
  • Mobility

SSAFA also operate a free confidential telephone and email helpline called Forcesline open 9am-5:30pm Monday-Friday and accessible all over the world (0800 731 4880 in the UK).


Royal British Legion in Norfolk

The Royal British Legion provides care and support to all members of the British Armed Forces past and present and their families.

The Royal British Legion's area welfare teams offer help to anyone who is serving, has served, or is the dependent or carer of someone who has served in the UK's Armed Forces.

The Legion offer financial aid in an urgent crisis, help homeless ex-service people get back on their feet, advise on compensation claims, offer careers advice for those looking to make a fresh start after leaving the Forces, arrange home or hospital visits and much more.

The Royal British Legion operate a free telephone helpline open 8am-8pm, seven days a week (0808 802 8080 - free from UK landlines and mobiles).


RAF Benevolent Fund

The RAF Benevolent Fund supports those that need help to get the help that they are entitled to in the East of England.

This can be either financial help or community support such as bereavement counselling, telephone friendship roups and other emotional wellbeing services. They also work with lonely and isolated people to help them engage with their local community.


Regular Forces Employment Association

Known as the forces employment charity, Regular Forces Employment Association is the leading provider of jobs and employment services to ex-military and service leavers.

Services include: the Career Transition Partnership, veterans employment services, employment services for wounded, injured and sick service leavers, special programmes for early service leavers, and a vulnerable veterans service.


Reserve Forces' and Cadets' Associations

Reserve Forces' and Cadets' Associations offers advice and assistance on matters concerning reserve forces and cadets of all three services.

Thirteen regional associations are responsible for the wellbeing of its region's reserve forces and cadets - by promoting the interests of the Armed Forces and building relationships with the local community and employees.


Veterans UK

Veterans UK are part of the MoD and help ex-forces to get the right support from government, local authorities and the charitable sector - including Armed Forces Compensation Scheme, war pensions, Veterans Welfare Service and Veterans UK helpline.


Bridge for heroes

Bridge for Heroes are based on the High Street in King's Lynn in Norfolk and delivers direct and immediate support to the Armed Forces community, veterans and their families through the General Dannatt Contact Centre.

The accessible centre offers a seating area, museum, therapy room, small shop and private rooms where therapy, training and family support sessions can be carried out.

The centre also contains an award-winning military museum that brings military history to life for all ages, with the small admission fee supporting the charity's work.


Outside the wire

Outside the wire is run by the Matthew Project and is a specialist drug and alcohol service offering confidential advice, support and treatment to current and ex-forces personnel, reservists, and their families across Norfolk and Suffolk.

This bespoke service empowers people to take control of their lives and supports those with alcohol and drug problems including: relapse prevention, harm reduction, advocacy, family support, smoking cessation, alternative therapies and onward referrals.


Combat Stress

Combat Stress is known as the veterans' mental health charity.

It offers evidence-based treatment and support services including: psycho-education, medication review, mindfulness training, trauma-focused therapy (cognitive behavioural therapy, eye movement desensitisation and reprocessing).

Combat Stress also support people by training them in coping skills eg anxiety management, anger management and grounding techniques and through activity-based rehabilitation eg occupational therapy, outdoor pursuits and structured psychosocial activities.

Combat Stress operate a free helpline open 24 hours a day, seven days a week (0800 138 1619).


Army Families Federation   

The Army Families Federation (AFF) is the independent voice of Army families and works hard to improve the quality of life for Army families around the world. They can advise on key topics such as housing, education, employment, wellbeing, finances, relationships and working or living overseas.


Naval Families Federation

The Naval Families Federation (NFF)  gathers information from the current serving population and their families to help influence policy nationally. They can advise on key topics such as housing, education, employment, wellbeing, finances, relationships and working / living overseas.


RAF Families Federation

The RAF Families Federation provides all RAF personnel and their families - Regular and Reserve, single or married - with timely and professional support, assistance and an independent voice regarding issues or concerns that they may have. They can advise on key topics such as housing, education, employment, wellbeing, finances, relationships and working or living overseas. 


NHS services

Find out more about NHS services available to the armed forces community. (opens new window)

Support for the Service Community

Veterans Welfare Service - useful links for the service community


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